Easy on and off I was traveling solo and was upgraded in seating Was on time both ways read more

The absolute worst airline ever! Short trip Oak-Las Vegas w/tix over $750 + forced to pay $120 for 2 bags; $120 more for seats-yes you have to buy the seat after baying the airfare; and add'l a la carte costs including paying for water! Spirit cancelled return flight after 7 hr delay they ultimately noted ""weather/hurricane in Florida" and what pray tell does that have to do with flying home to Bay Area? Unprofessional; careless; pathetic employees. Had to find an alt option flying LV to Sacramento; rent a car & drive one way to Oakland, or wait till next day w/no guarantees of return flight! Any cash comp for the cancellation; 7 hr hold-up ++ till I had to go find the poor option noted. Spirit was ultimately apathetic & should be fined by the FAA for abysmal conduct. read more

If you want items stolen from your checked in bag, this airline is for you! I had 400$ sunglasses stolen from my checked in back in feb. called the airlines to report my missing item. Was advised to file a police report... you think the police give 2 shhh about sunglasses? They have bigger fish to fry.... Then i submitted my missing item report and never heard back from them.. truly a piece of crap airlines. My first and last time! read more

First time booking with them and last .. only reason I booked when them cause timing.. flight got delayed couple of times and made me miss my connection.. and the person in charge more useless than the actually company. Couldn't help me in anything. The policy of this joke ass company need to be changed or the company should be take some action. Or supervisor Diana Nuñes should be taking care of shit around. read more

Spirit Airlines - Person in charged - Airlines Near Me - San Jose, California

A lot of negative reviews for Spirit seem to focus on the lack of amenities. But the wife and I didn't have a terrible time flying this airline, and we saved a lot of money! Our round-trip flights from San Jose to Dallas on Spirit were $101, compared to $250 on the next cheapest airline. You can bring one personal item (purse or backpack) for free, but normal carry-ons cost extra. No free snacks, but food is available for purchase. And if you want to pick your seats, there's a fee for that as well. This pricing model puts you in control of the level of service you want to pay for. For the budget-conscious, this is a win. Some notes about our flights: * Both flights were on an Airbus A320. * The flight from San Jose departed on time. The return flight was delayed, but only because of inclement weather and because it's DFW. * Seats were on the small side and did not recline. I'm a pretty skinny guy, but even I felt very cozy with my travel companions as I was sitting in the middle seat. * No power outlets and no mesh net to put your stuff in. Spirit certainly isn't for everyone. But our flight to Dallas was packed (at least the rear section with people who probably didn't pick their seats), so evidently it's not just me and the wife who are okay with suffering a little to save a lot! read more

Spirit charged me a high price for luggage. They also had an additional carry on fee. Their system looks for any reason to charge you extra- for leg room, snacks, beverages and even Wifi (streaming and texting) . I wasn't assigned my seats until 5 minutes before boarding because I wasn't willing to upgrade. When I did get my seating assignment, my friend and I were seated 20 seats away from each other and I was put in a middle seat. Never again! read more

I booked a Spirit flight & had to cancel it. I received credit, however found out there was a $100 deductible, so couldn't use the credit. I'm flying Southwest from now on... read more

Color me impressed. Spirit is an ultra low cost carrier based on the east coast. Really hadn't heard of them - but Southwest cancelled our flight home from Vegas bc of the hurricane so we needed a same day one way flight out. Looked at everything online, Delta went from $350/way to $1750/way in a matter of hours. WTF Spirit saved the day. We even thought about renting a car and driving back to the Bay. All the airline sites were maxed out and we ended up calling - pleasant, although higher priced then what was on the site - comparable to Southwest tix. $500 for two one-way tix back to Oakland but there was a layover. We decided to fly into San Jose nonstop instead. The agent was clear and kind with all the research requests made on the call, she thanked us and then said she would transfer me to a self pay system. Very strange! And ended up chatting with another agent who 'boosted' us and saved us another $75! Amazing! Without any prompting at all. That's good service, Staff at the ticketing line in Vegas was odd, Spirit does things like the banks do, try to deter you from talking to the humans - use kiosk/atm instead. She literally had the lane closed and would ask if people used the kiosk first before letting people in line. So it was expeditious, maybe it's a good thing but not very customer friendly. The airbus jet was clean, seats super comfortable and turbulence expected back from Vegas. The pilot alerted us ahead of time too. Some things to keep in mind - checked bags max 40lbs, no refunds/credits within 24 hours of flight and NOTHING on the flight is free, not even water. I like how they assign seats, makes for a much calmer boarding experience. Overall it was really a good first experience - would definitely fly again. They have good safety ratings too. read more

This is my first and last w Spirit Airlines. Their customer service "bully" tactics forcing me to pay more. First call stating that my one carry-on bag cannot weigh more than 5# so they will catch you when checking in. Second call is not saying that the ticket price does not guarantee that I will get on the flight "standby". Constant calling in getting me to pay more for my ticket. I decided to cut my losses and booked a flight w Southwest. Telling everyone not to fly Spirit. Worst Customer Service tactics. I will be reporting them to BBB. read more

The stewardess spoke about orgasms and then laughed like a hyena , hit and miss with this company , great rates but sus service

They're charging passengers who already paid for a seat in advanced. Airline executives blasted at Senate hearing over carrier fees and they should give refunds to all passengers that got cheated. read more

Hello there! Returning home from vacation and flew Spirit four times and will never, ever book a flight in the future. Extremely poor customer service, uncomfortable seats, as if you're sitting on metal, which don't recline,not even complimentary tap water or hot food to purchase for a. Five hour flight. Charges you for everything. Charged me for a carryon when I already paid online. Flight attendants not helpful. Announced if someone left a sandwich at check in and we responded it's ours and she didn't give it to us. read more

Going to Vegas from san jose it was fine but Las Vegas back to San Jose the Dumb Fuks forgot to put my golf case in the airplane. Waited for house at baggage claim for my case and later. I had over 5k of golf equipment in there... gonna sue these MF's I'm so pissed read more

Stop - if You're are performing research to determine whether You wish to fly Spirit Airlines - don't. The only time I will use their services again will be during evacuation caused by a natural disaster, when no other alternative is available. To put things in context. 1. None of the minimalist designed seats recline - including the 2 rows of "1st Class". 2. They charge you for carry on luggage. 3. In my case they arrive and depart from the farthest gates from the curb. 4. The entire experience was filled with apprehension that services and support that had been part of a normal part of my flying experience in my previous years of flying. Would not be provided or I would be unexpectedly charged for. Look around - Your Deserve Better. read more

I haven't even taken my first trip with this airline yet. It's supposed to happen today. I have received no fewer than 10 changes to my departure time. It is utterly ridiculous. I've never had this happen before in my entire life and I am in my 60s. That's a lot of travel. I will never use this airline again. I hope I don't die on this flight. I just care about getting to my destination alive. If you have a choice to take another airline, please take it. ***Do not take this airline.*** read more

Worse airline ever. Delay after delay, then after six hours the flight was canceled. Next day delay delay was supposed to leave at 12 didn't leave till 6pm. I decided to take another flight since I had a funeral to go to. So a week later I was supposed to come home on spirit with my round trip but I guess becaue I didn't take the fight into San Diego so they canceled my return flight. I had to pay for another flight to get home. They wouldn't reimburse me at all. Between there flight and the two others I had to take to my destination and back. I was out 1300 dollars. They could care less. read more

I encourage everyone to write a review on this and you can look it up on Google After watching the video on 3/17/23 of one of the spirit agent takes one of the passengers bag that he forgot at the ticket counter and throw it away I was disgusted, watching the video and the other agent taking a video of her and laughing about it. I flew once with spirit and it was the worst experience I ever had, I guess when you fly once with them you'll never come back read more

Some of the desk agents for Spirit Airlines at SJC are nice but a majority of them are rude and not helpful. Some of them are also not trained properly either and some of them don't know how to apply a confirmation code from a cancelled flight to use as credit for a new purchase. I remember back in April I tried to buy a ticket at the ticket counter. The Hispanic lady couldn't help me because she didn't know how to use a confirmation code from a cancelled flight to use as credit for a new purchase. So she called over her manager on her walkie-talkie to assist with this. I remember I was told that manager would be here shortly and 30 minutes later the manager was still not here. I ended up leaving after 45 minutes of wasting my time just because the employee didn't know the functions on how to do her job. The lines here also take forever and there's usually only two employees working there even when the lines are long to nearly out of the door. The staff is extremely understaffed and each time a guest is being helped, it usually takes at least 5 to 10 minutes. This is absolutely ridiculous and absurd. Today, I went there to buy a plane ticket for a future flight and I was told I had to wait to the side of the line until everyone that was in line finished checking in. I even waited in line myself, and I still had to stand to the side of the line because they wouldn't help me until everyone that was in line finished checking in. I attached a screenshot of my stopwatch on my iPhone. I stood waiting there for 1 hour and nearly 10 minutes until I was finally able to be helped. read more

Spirit Airlines - I stood in line to the side for nearly 1 hour and 10 minutes until an employee was able to help me. - Airlines Near Me - San Jose, California

Be prepared to wait in a very long line if their "auto bag drop" is glitching! We've been waiting in line for over 1/2 hour now. Only 3 agents for 3 different lines. Terrible. read more

I wish I could put a NEGATIVE NUMBER as it should be far below 0. Never in my entire life have I ever experienced such AWFUL Service!!! I ended up in Las Vegas airport for over 7 hours as my original flight was cancelled. I was flying from LA to San Francisco which should have only taken 2 to 3 hours max. I understand this airline is now filing for bankruptcy - I am sorry for the employees - but this is A ROTTEN AIRLINE through and through. read more

If i can give them a negative 5 stars i would. What a bunch of clown working at the Gate and their customer service center. Arrived at the gate but would not let us board for a birth date technicality. Would not give us back a refund and because we didn't board the initial flight the return is voided as well and they kept the money. What a rip off low budget airline. Now we understood why. Spirit Airline you sucks and people need to stay far away from this company. And the poor morals and cultures have also created bad employees with bad customer services and bad attitudes. read more

***DONOT CHOOSE THIS AIRLINE***This is by far one of the worst airline ever chosen by our family. I understand flights get delayed however they were not understanding or reasonable. They left earlier than departure time and left more than 10 passenger. Was given the worst and longest flight with layover. Was charged $70 for a luggage however they made me change the baggage to multiple bags? Like it doesn't even make sense. If the flight is missed bc of the airline crew I had to get hotel and I had to pay out of my own pocket for hotel. DONT CHOOSE THIS AIRLINE. read more

Literally the WORST airline. If you have to fly please make sure it is NOT with spirt airline. Smallest plane, absolutely no leg room. You will be charged $100 for a CARRY ON bag ONE way! And everyone here is very rude! They don't even offer water on the flight. Garbage. read more

If I could give Spirit Airlines a zero rating, I would, but there wasn't an option for anything less than a one. My flight from LAX to San Jose was delayed by 3 hours, and now my flight home has been delayed by 5 hours and 15 minutes. This is absolutely the worst airlines and customer service I have ever experienced. I will never, ever, ever fly with Spirit airlines again. It sucks!!!! read more

If I could give Spirit Airlines negative stars rating it solely deserves it for damn sure. They are the worst airlines on the planet and ever created. I'd advise you don't ever give them your business. You deserve better. We deserve better. On the way there they charged me to have my luggage checked and then they charge me $150 on top of that for my luggage being a little over the weight limit and on the way back $250 for being over the weight limit. That cost more than the damn flight. Then They make you check in your bag twice and they do this self check in luggage bullshit like we're doing their job for them. I don't think so. Now that's bullshit. They should be doing that job not us. They should be checking in our luggage, not ourselves. whoever created this idea is a nincompoop. I advise you please do yourself a favor please do not fly Spirit airlines ever. Spend a little more to get great service and free baggage check-in . Thank you #longlivesouthwestairlines or any other airlines for that matter lol read more

I had reservation to be at my great grandsons 1st & 3rd birthday party on July 20th I was leaving SJC on Spirit July 19th at 2:08pm before going to airport I dropped off my daughter dog our family pet whom I loved very much. I had to leave him at vet hospital b4 going to airport. While I was waiting for my flight we kept getting postponed and during that time I found out out furry pet was not doing well and he was going to pet heaven. Still waiting to board plane we are told there's no pilot and postponed longer, I'm upset because of loss of pet a kind passenger saw me upset, Jenny handed me a napkin for my tears and bought me a drink while we waited to board the plane to San Diego and 6:30pm we get the news our flight is cancelled! I miss my great grandsons birthday party and I missed being with my daughter and family with saying good bye to our furry loved family dog Buddy. Spirit is the worst, I'm so upset didn't get out of airport till after 8pm being there since 1pm took us forever to get our luggage. read more

Last flight we'll take with them. Their prices have gotten very close to other airlines. So you're paying normal rate for for below rate service. Getting to Vegas from SJ was fine. BUT the return flight??? We had to check our own bags like we worked there, and only a few self baggage scales were working. The line was very long, once we finally got the self check baggage to work, our bag was magically 10lbs heavier than when we flew in. We bought NOTHING in Vegas, our bag wasn't heavier, the self check wanted $75 for our bag. We took out my makeup bag, that magically made it below the charge rate......really?!?! Our friends luggage was also heavier than the flight there, very suspicious! The flight was delayed, the lady at the gate got on the loud speaker and in a rude tone said that you were only allowed one item to bring on the plane. If you had a cross over/fanny pack, that counted as your one carry on. "If you have one and one item, that's two! Come pay $75 at the gate now. We won't wait, if you wait till boarding, you'll have to take another flight!" WTF???? Shoved my cross over into my makeup bag. Flight wasn't full, neither was the overheads, no need to be rude, and a makeup bag, and cross over shouldn't count as more than a carry on suitcase!!! Gone are the days of spirits $75 flights. The plane sounded horrible, like grinding gears. 100% our last flight with them. read more

The flight itself was cheap, but all the extra charges after the initial purchase were RIDICULOUS! I get it if an airline wants to charge extra for upgraded seats, and even checked bags, but I couldn't get a seat at all without paying extra. It was MORE expensive to take a carry on ($70) than to check a bag ($50) and these prices were $20 higher if you waited to pay at the airport vs take care of it online. Also I got charged $10 to take a purse!!! I'm not talking about a huge bag, I'm talking a rinky dink bag that measured 6x8x10 inches. AND the way the online booking was scheduled the flights ended up being across 2 airlines and so I had to exit security and re-enter during my layover and PAY THE BAGGAGE FEE AGAIN. Not only that, but one of the flights was with a major carrier and when I checked the prices I could have booked the flight directly on the day of travel directly with the big name carrier AND flown first class for what I ended up spending on my flight that wasn't that cheap to begin with. Stay away from these people. It's a total scam and they'll hold you hostage about every dumb thing. I wish there was a score lower than a 1 star... like a negative number. One is really to high. read more

Do yourselves a favor and save your sanity, because this shady airline is not worth the grief they put you through. They are crooks, and make it impossible to get in touch with them for any matter, and when you do, they have no empathy, absolutely careless. STAY AWAY. read more

There's six of us going vacation to LV. Oakland airport is not a good airport. We have to walk with our duffle bags and suit case about .25 miles, no shuttle bus. No issue going to LV. Returning home is when we experience Racial Profiling (all FILIPINO employees). They only pick Asian, which I had experienced every where, even places to eat small portion on Filipino but lots of portion to other ethnicity. Anyway, we're ready to board when this Filipino lady asked us to go to the side and inform us that we cannot board with our handbags and personal luggage ONLY 1 NO HANDBAG THAT'S 2. So we have to squeezed my backpack inside my personal bag and same thing with my daughter, and 2 grandkids. A Chinese lady behind us they did the same. She had a small crossed body bag and a backpack. She can't speak English. She called on her cellphone for translator. We go to LV once a year to celebrate my July birthday. We've been there 6 times. This is the FIRST TIME I was asked not to have a handbag where my wallet goes, with driver's license, medical card, and credit cards. We felt all FRUSTRATED on what's happening! I BELIEVE you get what you paid for! Please if fly with spirit bring nothing! I'll not recommend it. The flight attendants and pilot are not nice when speaking to you. It feels like you're getting scolded. Cheap flight you expect Faulty service. Bad turbulence usually the pilot informs you. Not all passengers have flew before. It could be their first time flying and of course they'll be scared. Never assumed!!! CHEAP AND THIRD-RATE SERVICE!!! I'll attached picture was allowed to board with 3 handbags (of course she's not Asian). Never again ever with Spirit Airline! read more

Spirit Airlines - Passenger boarded with 3 handbags!@@ - Airlines Near Me - San Jose, California

Sadly our experience here was less than delightful, firstly we met a gentleman that luggage was lost, secondly we waited in line to have our bags checked for about 45 min. There was nobody at the counter, and when they did show up which was late, no apologies completely unprofessional, never flying spirit again. Treat people with more respect read more

Why isn't zero a ratings option for Spirit Airlines??? I purchased a return flight from Spirit. Was quite dismayed to see my cheap ticket amount climb over & over again with every add-on fee imaginable! Upcharge just to get a seat??? Upcharge for a carry-on. Upcharge for a bag to stow in overhead compartment. Upcharge for checked bag (btw, 40 lb limit now, down from 50). I'm surprised they don't charge you for restroom use or the air you breathe! I purchased Refundable Flight Coverage for Any Reason from the site where I made the reservation...so when my outgoing flight was canceled (got refunded the next day from that airline), wouldn't you know--Spirit Airlines is the exception & does not issue refunds! I had used PayPal to pay for a checked bag &, of course, a seat & that was also refunded the next day, but Spirit would only issue a credit for another flight with them in the next 3 months. Hard pass for me. Lesson learned: I will NEVER use Spirit again!!!!! read more

This airline is a rip off. Never booked with them before, got smoked on add on fees. I will never book Spirit again, I just hope I get to and from my destination in one piece. Avoid this airline at all cost. read more

Corona virus is NOT an excuse for poor service! The stewardesses would make you think otherwise. I was abruptly woken up from my sleep by 2 stewardesses to "adjust my facemask". This would have been okay if they simply asked ,but instead they demanded. The irony is that there were a lot of other passengers without masks on eating and drinking, not wearing their masks. Quick side note: they made an announcement about an air filtration system that "kills all airborne bacteria in just 3 minuites". So.... SPIRIT GET YOUR WORKERS IN LINE, MAKE SURE THEY CAN GRASP THE CONCEPT OF RESPECT BEFORE THEY ARE HIRED. read more

My carry on bag cost nearly as much as me! Spirit Airlines is a gimmick. I will never fly Spirit Airlines again. Absolutely the bottom of the barrel. read more

ZERO STARS! SCAMMERS! Appears cheap but after all the extra costs it is not even worth it. Costumer service reps are uninformed and send you in circles to avoid actually helping you. They scammed me for over $400 by giving me false information and I couldn't take the flights and couldn't get a refund. For 4 days I was on the phone, put on hold, and at one point they said I was next in the queue and then hung up on me. Worst policies. Worst airline possibly imaginable. Remember to check Yelp BEFORE making a purchase. Noted. read more