Flew on Southwest the other day and the experience was rather mediocre. Despite the incoming flight being on-time, it took a full hour to board the 737, even with assigned seating. Wifi was complimentary for Rapid Rewards customers and worked sporadically. There were snacks offered during the flight as well as a couple drink services during the 3.75 hour flight. Service was extremely leisurely. Due to the leisurely boarding, our flight left 40 minutes late and also arrived 40 minutes late. Transiting passengers seemed somewhat frazzled. read more

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Always thought SW air did a great job. Requested assistance and a wheelchair. Clerk on phone told me just to go to the door and there would-be wheelchairs with assistance waiting for me. Nobody there. I go to ask an employee just outside, and they wouldn't speak to me. "Not open yet" the only other opportunity is to go where people are checking baggage. I dont have baggage to check. So I'm now in pain from walking when I was not supposed to. Thanks for nothing. How does someone get help??? read more

Not sure why I still fly Southwest after the many years of on and off disappointment. Many delayed flights and 2 Decembers ago was the famous Southwest-gate where something like all the planes were delayed. Today, they are 50 minutes late (plane still not here at the time of writing) for an 80-minute flight. My track record has been 50 percent late flights, some have cause us to have to stay overnight and then go through a painful process just to file claims. read more

A Detour to Vegas... But Still a Smooth Southwest Experience This past week I traveled round-trip on Southwest from San Jose to Denver for a conference. While I'm still not completely sure how I feel about Southwest's new pre-selected seating system, I'm not opposed to it either. I chose seats that didn't require an extra fee and ended up with aisle seats on all of my flights--a direct flight from San Jose to Denver and a return trip connecting through Phoenix--which worked out perfectly. Upon check-in for each flight, I ended up in boarding group 8. At first, I was a bit annoyed by that. But once I thought about it, since seating is now assigned, boarding later actually turned out to be a nice opportunity to relax a little longer at the gate while everyone else rushed to line up and stand around inside the plane waiting for others to settle into their seats. That said, I still wish one airline would try boarding from the back of the plane first and then move forward row by row. It just seems like it would make far more sense and eliminate a lot of the aisle congestion. One thing I really appreciated was how smooth the airport experience was. On both ends of the trip it took me less than five minutes to get through security and to my gate. Thankfully, neither city seemed to be affected by the TSA delays that other airports have been experiencing lately. In general, Southwest employees continue to impress me. They've always been professional, friendly, and very good at managing the flow of travelers with patience and grace. I honestly can't recall ever having a negative interaction with their staff. The only hiccup on this trip came on my return. Somehow one of my checked bags decided to take a detour to Las Vegas instead of San Jose. Given that I had just lost my best friend's mother to cancer the day before and was coming off a long five-day conference with 12-hour days, I wasn't exactly thrilled with the situation. However, the baggage claim agent in San Jose handled it immediately. She apologized, reassured me that the bag would likely arrive within the hour, and explained that I'd receive a text when it landed with the option to either have it delivered to my home or pick it up for a $150 voucher. Since I didn't want to wait around for delivery, I chose to pick it up myself. Technically the voucher turned into about $145 after airport parking--and probably even less if you factor in California gas prices--but I still appreciated the gesture. The good news is Southwest followed through quickly. My bag arrived in San Jose just as they predicted. I had worried it might get pushed to later that evening, so I was relieved to get it back sooner rather than later--even if it meant battling commute traffic. One final highlight: my Phoenix to San Jose flight was on a brand new aircraft that was spotless and very comfortable. A minor luggage detour aside, Southwest continues to be my preferred airline. Friendly staff, efficient airports, clean planes, and generally smooth travel keep me coming back. read more

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Southwest is a wonderful option in SJC to fly out of the Bay Area. Lots of affordable flights out of a relatively nice looking Terminal B that continues to develop newer food options. Going thru security has always been efficient and there's two The Club lounges which is good for a smaller regional airport. read more

Southwest Airlines is still one of my favorite airlines to fly domestically. Sure, I know people either love or hate flying Southwest, I guess I am in the love category. Cheap flights, with fun and great service! Thankfully, we purchased our tickets early enough before they started there luggage charge. Yay! read more

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My husband and I often fly Southwest but NJ was so amazing I had to do this review. So they now have started the assigned seating. What made this trip to Vegas different was sitting beside NJ and observing how he loved his job. This Southwest employee explained EVERYTHING and noted the assigned seating is new for them as for us. He welcomed flyers up to his podium for questions and referred those with flight agent questions to the staff that could help them. I was impressed with his demeanor and professionalism. He smiled and communicated warmly with each passenger. Can you believe he literally spoke to every client and said something as they walked away! True customer service is sometimes hard to find! You better keep NJ on your roster Southwest! He may need a corporate training job!!!!! Great job NJ! 10 stars read more

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I continue to fly with Southwest despite the policy changes, sure, I'm not a fan of paying for my checked bag, but the flight crews are friendly and funny and I kinda like selecting my seat at the time of purchase so that I can secure a window seat. Let's talk about the San Jose airport, it's one of my favorite airports. It's always bright and the restrooms are always clean. There's a free children's play area designed by the Children's Discovery Museum of San Jose, located inside Terminal B (between gates 24-25). I've been here when there was an exhibit for Women's month and this time it was all decked out for the super bowl LX . read more

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Usually I have a great experience with southwest. This time I'm not sure if it's this new airplane or what, but it was so hot. The air conditioning vents were barely blowing any air. I was on a flight from Honolulu to San Jose so of course it was a long flight. The stewardess was nice always and they have great customer service. Southwest is going through a lot of changes. All the things that made it special and unique. The free bags, the non assigned seating. Now all those are going away making the same as any other airlines. The food they give is a couple almonds crackers and Oreos for that flight so make sure you pack a lunch. They serve you drinks throughout the flight so that's good. I will see how southwest is with all the new changes next year and see if I want to continue to fly with them. read more

Southwest Airlines - Brochure from the airlines - Airlines Near Me - San Jose, California

10.2.25: Landed here for a short layover and to catch my connecting flight. No issues at the boarding gate. While waiting, I watched out the window how hard the SW crew were working out there. No issues in air and flight attendants were nice and friendly. read more

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Just got back from Buffalo by way of a stopover in Baltimore. SWA is definitely not what it used to be. The flight from Baltimore to San Jose was late by almost an hour. The crew on the plane was good, no issues. But SWA operation is just incompetent. At Baltimore, once everyone has boarded, the captain informed us that the mechanics need to work on the plane to apply a "seal". That took about 30 minutes. The actual fight of about 5 and 1/2 hours was normal. Once we finally landed, the plane taxi up to the gating area and stopped, because there is another plane at OUR gate, still boarding. We waited about 15 min. The captain informed us the other plane has completed boarding and will be moving away from the gate. 10 minutes later, we still did not move. The captain again came on and told us, the other plane was having problem "closing" its door, so it could not move away from the gate. We waited another 10 minutes before our plane docked at the gate! Another 30 minutes lost. All told, a symphony of operational errors, from plane maintenance to schedule to boarding to crew training, etc. read more

Not a fan of this airline. I haven't flown with them since the policy updates earlier this year, and honestly, I don't plan to anytime soon. One of my biggest issues is the seating, it's based on when you check in, which just feels outdated and stressful. You shouldn't have to set an alarm just to avoid a bad seat. There are much better airlines out there. read more

Southwest Airlines is always our choice for flights to vacation destinations. Airfare prices are a good deal when you book early. Plus you get 2 checked items per person free of charge. Employees are always welcoming, friendly and helpful. However, today I feel some of them were in a Grinch spirit of a mood. The two ladies at the desk were Shouting out commands and being somewhat unapproachable. I braved the counter with a smile and greeted her handing her my passport. She was friendly, however, she almost forgot to ticked my bag so I pointed it out her and she ran after it stopping the belt and preventing it to be lost forever. I thought she was gonna be upset because I pointed it out to her, however, she said good call you caught me and laughed and gave a smile. That was a close call. Flight attendants were very attentive to passengers and repeatedly asked if we needed anything else. read more

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Quality of gate agents terrible. Flew SJC to LAS flight 994 on Dec 27th out of gate 21. Gate agent was threatening passengers, treating many with disrespect in regards to carry on bags. I get that they have limited space, just like any airline, but his woman was so annoying and overly disrespectful to passengers. Threatening to send passengers to customer service and missing flight. Threatening to hold up the flight until all of group B gate checks carry on. The annoying rant went on for an hour!! I'm a professional flyer and have never experienced this level of poor service. read more

About to loose my mind coz of all the delays. BUT Jojo, Inflight Team Lead of flight #WN2550 from Las Vegas to San Jose on March 11th deserves recognition! He was outstanding and maintained that Southwest signature customer service they are known for. Jojo was upbeat, funny, informative, personable etc. He remembered my name too! You can tell he loves his job. Flying SW again soon...up in here, up in here! read more

I'm literally sitting on a flight now from San Jose to San Diego. They asked for volunteers to check their carry on baggage- so I did. Then I got on the flight, and they asked for me to move my seat after I got situated- so I did. Where are the perks? Where are the little expressions of gratitude? Ppl will be less likely to comply if the employees are not kind. read more

I fly pretty often with Southwest Airlines on business. And sometimes I use this carrier for personal trips. Really it all depends on the price. Southwest still has open seating so if you happen to get in Group A you will have a good chance of finding the seat you really want. If it's not a full flight , I prefer the window seat or the aisle. However, if you're in Group B or C.. seats are slim pickings. Which is always the case for me when I'm traveling on business. I either get stuck sitting all the way in the back or in the middle seat. And the seats are really tight with little to no leg room. And I hate to have my seat partner get up everytime I have to stretch my legs or use the restroom. But as the saying goes, " you get what you pay for" read more

We landed safely! Our luggage was all in one piece. We landed at the correct airport. read more

Never had problems before with this airline, but the last flight from Las Vegas to San Jose (WN 4748 on 2/22/2026) was ruined by the flight attendants. My wife was in the middle seat, and the flight attendant gave snacks to both her neighbors totally ignoring her. Then we asked another attendant that offered drinks why my wife didn't get snacks. He came back and threw her a pack from a distance. Never experienced anything like that before. read more

The baggage woman Alex. Very poor attitude. The very tall woman Alex talked to very condescending to my immigrant mom. Not the best way to start getting on a plane. I guess you could say she holds a lot of baggage and it seeps out in her work. Customers should feel greeted and like workers are ready to help and not make customers feel embarrassed for not knowing new rules. We were unsure with some new rules and they didn't show sympathy, instead we got very unprofessional energy. I even tried to chipper them up with my good energy but we felt completely depleted. Please train these people to greet and make people feel safe at your places. Tall mean lady Alex was not it. Hope she has the day she deserves and can learn to work with people that don't look like her. Celebrate differences, don't fly southwest. read more

In STL, Much better than my previous flights!! Easy to get thru their system-their TSA was pleasant and helpful!! In San Jose is where the excellence took place when my luggage was sent to another city. The lost luggage staff in San Jose was exceptionally helpful! read more

I was treated horribly by the Southwest gate receptionist employee at gate #407 flight WN3674 ---Ontario airport ---yesterday Saturday May 9th 5:50 pm departure. The main Southwest desk at the Ontario airport printed and handed me a wrong boarding pass ---and because of that I was sidelined ---yelled at ---and treated rudely at the gate. I truly do not understand how any US airline can hire an employee like the one I encountered and hope to be successful.... read more

From TSA, to boarding to landing everyone was amazing! I flew out early afternoon and the gentlemen boarding us was very loud (so you can hear him talking on the intercom) and helpful. He was very nice to each passenger. Then upon boarding the flight crew was amazing! The lead flight attendant greeted each passenger and noted to us she has been with SW for 17 years (I think) and she makes sure to greet everyone passenger that gets on board. She was very genuine and wanted to ensure we had a nice flight. She did note her goal is to get 100% responses of greetings back and she would buy everyone's first round. Unfortunately our flight didn't make it. But it was just a reminder, it takes 2 seconds to greet someone back and be nice. read more

Southwest Airlines - I even gave them the positive feedback on their page! - Airlines Near Me - San Jose, California

Rude staff who aggressively forces you to check in your carry-ons. My flight was WN3586 SJO to Oregon. This rude man -tall, white, kind of feminine- did not asked but demanded that I check in my carry-on while I was waiting in line to board. I told him that I had delicate things that can break. He couldn't care less. Did not apologize for the inconvenience and had the audacity to raise his voice at me and ignore me. Then, he proceeded to make small talk to my partner and kid in a pleasant way. I voiced my displeasure in a calmed way and he ignored me. To add more insult, once inside the plane, we saw this woman board with 3 pcs of luggage -purse, small luggage, and back pack. Also, the landing was very harsh. Gave me a scare. I would never fly with SW again I do not recommend. read more

My hubby and I will ALWAYS choose Southwest Airlines if they fly to our destination! The service is amazing, prices are great, and it's EXTREMELY rare that they run a few minutes late, in fact, they usually manage to get there a little earlier than scheduled. We have NEVER had any issues with our luggage, several times I've needed mobility assistance, and they are there waiting for me, helping me with my luggage and checking it for me. They truly go above and beyond to keep you happy. Whenever I have a choice, I will pick Southwest every single time! read more

SWA SUCKS When it comes to communication with passengers on flight delays. Today my flight was delayed, rerouted and delayed again. My flight with one connecting flight lasting 5hrs 45 mins turned into 4 flights and lasting 13 hrs. read more

Southwest Airlines is the worst. On my way to son's graduation and they switched our terminal. Then you have a gentleman who needs some retraining ASAP. Then at the end of it wall right before take off he come in and yells well don't worry Sorry for making you late I promise Vegas will still be there. really we are all late already and just made things worse. read more

We travel with Southwest airline most of the time . I like the flexibility to book my ticket and then change the flight with no penalty. It is nice that I can bring two free luggages to travel . It has good customers derive to provide wheelchairs assistance , free mileage when I use my Southwest Airlines visa . read more

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Be careful when booking Southwest's Basic fare. We chose it because it was a short flight and we didn't care about seat assignments. However, when we checked in just seconds after check-in opened, we were placed on standby with no seat. Because my friend and I had already booked activities at our destination, we felt forced to pay extra to upgrade and secure seats, which was stressful and unexpected. Southwest should be much clearer that a Basic ticket does not guarantee a seat, even with immediate check-in. read more

We had a packed flight from SNA to San Jose and everyone was coughing their brains out. No beverage or snack service because it was too turbulent which it wasn't. Smooth landing though!! read more

After our plane landed in San Jose, my wife left her backpack in the bathroom inside the secure area at San Jose Airport. We could not go back in to get the bag, because we didn't have a ticket for an outgoing flight, so we were stuck. Raquel F., the Southwest Customer Service Agent, personally went upstairs to find my wife's bag in the bathroom and carry the 18-pound backpack out to us. Amazing service! Thanks Raquel. read more

Lowest fares, no flight change fees, simple and easy to book online, great rewards program for free flights via points earned, good communication via text/email, no assigned seats for now (though this is changing in the near future), competent staff on flights, consistent and reliable (nothing extra, no complaints), and rarely experience severely delayed flights. In fact on my recent flight from SJC to Portland this past weekend, we arrived 15 minutes early (which is rare on any airline). Just a smooth experience flying Southwest. After many years, it remains my first choice of airlines when traveling anywhere, mainly for the excellent value. And I already have two more small trips booked for later this year (San Diego and Vegas). read more

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Beyond frustrated with Southwests customer service. We have tolerated poor customer service for years because flights were plentiful and prices were so reasonable but now they have the same crappy customer service and now there is an upcharge for EVERYTHING. My flight was cancelled by an agent agent in which he assured me he'd take care of rebooking it but did not just to leave me with no seat on the flight and another agent saying there was nothing they could do. Time to start using the other flight mileage cards. read more

Thanks to AI, I was able to transfer flight credits to my daughter since we had to cancel a flight (which Southwest customer service said was impossible). SO MY FOUR-STAR RATING GOES TO AI SINCE AI HELPED ME GET WHAT I WANTED. I usually have no problems with Southwest, but when I tried to cancel a flight, since we bought a basic ticket, they were unable to refund my credit card for the flight. So, after being unsuccessful with Southwest customer service, I contacted my hero, A1!!!!! A1 helped me to navigate a way to beat the system! They told me to make a new reservation (buying an upgraded cancellable ticket and transfer my flight credits toward this flight--it has to be the same price or close otherwise you will end up paying the difference), cancel the new flight and choose to return credit to original payment, and since you now have a transferable credit, you can give your credit to a person who will actually use the credit within the next year!!! Wala!!! Where there's a will there's a way!!! No thanks to Southwest Customer Service--they get a minus star for their helpfulness. read more

arrived at the airport and they tell me that my reservation is canceled; three different excuses; the first that an agency canceled it; the second that someone on a phone canceled it; the third that someone other than them canceled it. So my question is if I canceled it because I was at the airport at 530 am and I only slept 3 and a half hours. I ask for a solution and the solution is to buy another ticket; I missed my therapeutic massage opportunity; Due to a mistake, it cost me time and rest. upset, disappointed and zero hospitality. My wife called and asked for a change in the payment system; In the end it was very complicated and she decided to leave it that way and told him very clearly, don't cancel anything... let the reservation continue. Her person's Spanish was not good. read more

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Thoughts...why if you are assigned a seat is it taking so long to board??? The longest I've had to wait in line to board to my "assigned" seat. read more

Its time to stop the shenanigans when it comes airtraffic in the united states. I booked a flight from lax to atlanta with a change over in Phoenix to finish the trip to atl for one of my nephew's graduation from high school, now not only will I miss my nephews graduation in full and now I have to spend a whole night sleeping at the airport just to board an hours long flight to my destination more than 7 hours later, no accommodations, no meal vouchers, just a ruined vacation. They could have chosen to delay the original connecting flight, but they chose not to, even though a significant amount of customers were in the same situation on the same flight. If one flight in the chain is delayed all the flights connecting should also be delayed. I could understand if my plane was coming for overseas, but it was flying from San Francisco to los angeles. I can understand flight delays i just cannot understand the lack of accommodations and accountability. I could chosen a competitors flight but southwest's flight offered the optimum time frame thus why I chose it. There is nothing more frustrating as a customer than knowing you could have spent your hard earned money elsewhere. Got darn you southwest I tried, but my vacation died. read more

Can you guess when the bad reviews started? When they started demanding protection money to get on the plane. I have used this airline for at least 40 years. I have just taken my last flight ever. With the new "changes" comes almost criminal activity. Traveling by myself, I did not really care where I sat. So, I booked the "seat assignment at the gate". Who cares. I never had one before...At 6:40PM, I checked in online. At 6:00am I checked the status of the flight and it said..."you have been placed on standby". OMG...I may not get on the plane...but wait...If only I'll agree to an $89 upgrade...I can have a seat in a middle exit row. Otherwise....well, maybe I won't get to my destination. I call that criminal. Oh and then it showed my how I could be sure of a return flight if ony I paid more. I paid it. This amounts to deceptive trade. I paid....and maybe I would not get on...but if I did...I'd be in a middle seat. When I got to the airport...I asked the attendant how she liked working for the mafia. She said...well you should not have paid. You would have a seat regardless....wait for it..."we haven't decided on the proper wording. YOU are SW airline...you can't figure out how to say...You will be assigned at the gate? But if they said that..I might not have paid their protection money...Al Capone would have been proud. Maybe by the time some of you read this..they can properly word the statement. In the mean time...i'm done with these crooks. read more

Southwest- you already know I love you. It's just too easy. For me, it's that same day standby! I travel for business and sometimes, I get done earlier than expected. It's so nice to be able to check the app and jump on an earlier flight. Especially at this airport, it's rarely busy and so easy to get in and out. There's plenty of space in the waiting area and lots of little spots to grab a bite (although they don't stay open all day!) read more

Disappointed that the corporate decision makers are now forcing the gate staff to take bags stating there "might not" be room. They took my bag as I changed flights and got a C boarding pass. When I got on, not only was there open bin space, there was room for all of the 6-8 bags the forced to check. That's not including the bin space taken up by several shopping bags that could have easily been moved to under the seats. read more