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    United Airlines

    1.8 (57 reviews)
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    This was fight with the United gal online who couldn't read the decimals correctly and was telling me I am lying and I only paid $1,434.04

    Once in a lifetime trip to Japan and bought a Polaris seat! $14K for the flight! All the electronics were broken! No screen, no headset no nothing. The flight purser told me to file a complaint for reimbursement or a credit since all he could offer me was $150 dollars and it was embarrassing only being able to offer that much. After a month of fighting with UNited they wanted to give me 90 dollars worht of flight miles! for a $14 THOUSAND DOLLAR Flight! They said sorry and we strive for excellence but this is all we can offer and feel its fair! I could have sat in coach and had better entertainment and everything would have worked. Customer Care is the worst ever. They could give a crap!! Then customer care fought me saying I only paid $1,434.04 for the ticket and not $14K I told her she is not reading it correctly and this was a Polaris seat. She bascially told me I lied and texted me this and later appologized for not being able to read the ticket. then did nothing and told me to talk to another department! What a flipping nightmare.

    Henry M.

    Just not worth the price you pay +$35 fee for one bag. They run it like a Business with no personality

    Sunil R.

    My preferred airline...flown a lot of flights and a lot of miles. It's not perfect but they are the best of my lot in my opinion and works well for someone like me who lives in the Bay Area.

    Denise D.

    Had a very amazing experience flying United during the peak of Covid. I have to say that the entire staff we came across took social distancing quite seriously. On our first portion of the flight out of ECP there were a few hiccups boarding, and people sat in our seats on accident (not a big deal). But apparently, there was a woman very angry that she had to sit next to my teenage son (he is the size of a grown man, but he's only 14.5 years old). The way Raigan and Ma Reniela handled it? They graciously put us up in first class, and called it weight distribution. I thought it was quite poetic, especially since the 3 of us and one other young lady were the only people of color on the flight, and the only folks people seemed offended to have to sit next to. But they were also very good about allowing people to spread out in the empty rows to allow for social distancing. When we landed, the Captain was nice enough to show us the cockpit and pose for pictures. We had a layover in Houston (which is a notoriously large airport). The flight staff from IAH to SJC on that Saturday we're just as pleasant, and just as committed to enforcing social distancing as allowable in a smaller plane. I've flown with 4 different carriers during Covid, and I can honestly say I like the way United is handling social distancing the best. Thank you for making me feel safe without losing a sense of hospitality through customer service during these stressful times.

    United Re: Refund on canceled flight #1199 7/26/23 From Denver to Indianapolis Hello United, I am surprised not to have heard from you about this flight disruption which was my worst flying experience ever. On 7/26/23 I was flying from Los Angeles to Indianapolis with a transfer stop in Denver to speak at a conference in Indianapolis that started on 7/27/23. Flight 1199 was to leave from Denver to Indianapolis around 5:40 pm on 7/26/23. We were advised of continued delays until 11:20 pm that night when we were finally advised that flight 1199 had been cancelled. By 12:30 am 7/27/23 when I got through an endless line, I was told that United had nothing to offer me. There was no help offered for being stranded at the Denver airport in the middle of the night. And United had no flights available for me to get to Indianapolis in time for this conference where I was scheduled to be part of the program. Since United could not provide me a timely flight to Indianapolis for the conference, I had to schedule a flight through another airline. Ironically, I had booked this round trip from Los Angeles to Indianapolis as a first class flight with hopes of experiencing for the first time what first class is like. This roundtrip flight was booked on a credit from a previously canceled United flight. Due to that fact I am now requesting reimbursement in cash for the value of the first class fare from Denver to Indianapolis. By the way, I did try to resolve this through multiple phone calls and spent a total of over an hour and a half (99 minutes) on hold. In my last call I was advised that the potential hold time on that call was 90 minutes. As I was attending a conference where I was a speaker, I did not have that much time to spend waiting on hold to try to resolve this matter over the phone. I have also tried to resolve this matter online, but somehow flight 1199 on 7/26/23 does not appear, removing my potential for resolving this online. I have attached for your reference my receipt for the four flights that were paid for in this roundtrip. Please advise if further information is needed. I can provide documentation of the time I spent on hold in this matter if that will help in getting this resolved. Quite a number of people at this conference were concerned for me when I was not able to check in at the hotel room provided for me on the evening of July 26. They were also dismayed at the lack of assistance that I received for the very uncomfortable travel disruption. I hope to be able to advise them that United provided an appropriate and well considered response to this flightmare. Thank you for your assistance with this reimbursement request. Sincerely, MaryClare James 1805 Lafayette Street Alameda, CA 94501

    Charged me $65 dollars to put my carry-on under the plane at the gate with this much room in the cabin.
    Samantha R.

    Let me start by saying I never get so annoyed that I feel the need to write a review. This is one for the books - Horrible trip with United Airlines: (8/7/19) 1. Flight time was changed and I was not notified until I got to the airport. No email or anything notifying me about the change. It was 30 minutes earlier so I'm just lucky I arrived early and made it just in time for boarding. 2. I was charged a $65 fee right before I boarded because I was not notified of that "Group 5" passengers were only allowed to carry on one bag (personal size only) - tell me what airlines does that? I booked my flight 2 months in advance and was not told that if I didn't pay $30 to secure a seat, I would we bumped into the last group to board and have to pay to check my carry-on bag anyway. Not only that, I had to see an agent before ever going through security in order to get a seat confirmation, and I still wasn't informed that I would be charged if I didn't check my carry-on (which every other airline allows). So not only did I have to pay extra for a typically free service, the United Airline agent at the gate was annoyed with me! I've never had such horrible customer service. To top it off, since I was the last one on the plane I took pictures of all the open cabin space where I could have easily fit my bag. Needless to say, this was the most embarrassing experience I have ever encountered with an airline and it was completely unnecessary to treat any paying customer like second class citizen - because I was in the last boarding group I wasn't allotted the same privileges as everyone else. Privileges I would have been afforded on ANY other airline. I will never fly with United again.

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    Sitting at the gate at SFO because we were waiting on the captain. 3 hours late because United doesn't know how to schedule staff. WTF

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    Worst ! The gate agents are great ! Managed horribly! ... its a sinking ship .. i would know !

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    Ask the Community - United Airlines

    What is the cancellation and refund policy?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How is your airline addressing flight delays and cancellation?

    View All 4 Questions

    Review Highlights - United Airlines

    I've flown with 4 different carriers during Covid, and I can honestly say I like the way United is handling social distancing the best.

    Mentioned in 2 reviews

    Read more highlights

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    Frontier Airlines - Uneducated black San Jose state university student cut me off and didn't follow the line when we get off from the plane

    Frontier Airlines

    1.3(125 reviews)
    0.0 miNorth San Jose

    The experience with this airline really depends on how carefully you pay attention to the details…read morewhen booking your ticket. The prices are very budget-friendly compared to other airlines, but it's important to read all the information before confirming your purchase. Overall, it's not a bad experience. Just be sure to review the terms and policies before planning your trip. The seats aren't very comfortable, but you get what you pay for

    This was by far one of the worst airline experiences I have ever had. My flight was delayed for an…read moreentire day, and Frontier's handling of the situation was completely unacceptable. Passengers were told that hotel accommodations would be provided, yet we were left waiting all day with no information. Hotel details were not provided until around 10-11 PM, after hours of uncertainty, frustration, and being stranded at the airport. No one seemed to know what was going on, and Frontier failed to communicate with its passengers in a timely manner. To make matters worse, we were told that meal vouchers would be provided because of the delay, but I never received any meal voucher at all. Expecting passengers to spend an entire day dealing with a delay without providing the promised assistance is unacceptable. Customer service was absolutely useless. I contacted both phone and chat support, only to be told that they could not do anything and that I needed to go back to the ticketing counter. The ticketing counter then had limited information as well. Passengers were sent in circles with no real help, no accountability, and no solutions. It felt like no one at Frontier was willing or able to take responsibility for assisting stranded customers. A one-day delay is already a major inconvenience, but Frontier's lack of communication, failure to provide promised meal vouchers, delayed hotel information, and ineffective customer service turned a bad situation into a terrible experience

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    Frontier Airlines - Second enlarge picture for identification purpose

    Second enlarge picture for identification purpose

    Frontier Airlines - Gate 4

    Gate 4

    Frontier Airlines

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    Alaska Airlines

    Alaska Airlines

    2.6(244 reviews)
    0.3 miNorth San Jose

    Overall uncomfortable. Upgrades to seats don't offer much more. Didn't appreciate the burlap poor…read morebarrier to keep the peasants away from the business classes. Lunches were good. I like the integration of the apps to the flights and with ordering food.

    I have flown Alaska Airlines more than a few times now and I was almost completely sold on how…read moregreat this airline is until this past Friday... I guess even in all good marriages there are some issues and thats exactly what this experience felt like. I had been very pleased with their service in the times I have flown them but a few days ago, I was slated fo fly from San Francisco back to San Diego and thats when things went awry. I got to the airport earlier than usual as I had to take an important call so I was there 3 hours prior to departure. Luckily, I came early because when I went to check in, there was an error. I then got in a long customer service line and thats when I learned my flight from SFO was being diverted to San Jose and thats where my departure would be. Once I get to the front of the line and have a customer service agent help me, I find out that San Jose airport is about an hour away! I asked if I could be on a later flight out of SFO or SJC and there were no available flights. So, my only option was to get to SJC as fast as I could and get on my diverted flight or risk being stranded. Alaska Airlines did give me a voucher to get to SJC but the entire time I was on edge if I would make it in time! Luckily everything worked out and when I got on my flight from SJC to SAN, the flight was half empty. SJC is also a pretty hassle free airport too. Id definitely prefer to fly in and out of this airport. I have never had this happen where a flight just randomly diverted, it was a bit annoying honestly. But, the reality is is that I am probably going to have to fly this airline again, no options really. Sigh...

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    Alaska Airlines
    Alaska Airlines
    Alaska Airlines - Aloha Alaska Airlines

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    Aloha Alaska Airlines

    Delta Airlines - San Jose Mineta Airport.  Delta Airlines.  Must always start off a flight with a drink, here, a Mimosa.

    Delta Airlines

    1.7(171 reviews)
    0.9 miNorth San Jose

    I've been a loyal Delta flyer for a long time, but the service we received at SJC this past Sunday…read morenight was on another level. We had just checked our bags and were heading toward security when my daughter--who literally just turned 18--realized she had left her driver's license inside her checked suitcase. In a total panic, we rushed back to the counter and saw her bag already moving down the belt, disappearing behind the rubber curtains. We flagged down a Delta agent named Lydia, and she was a total superstar. Without a second of hesitation, she sprinted to the emergency stop and halted the conveyor. The bag was already through the curtains, so she actually had to reach into the "void" of the baggage highway to physically haul the suitcase back out so my daughter could get her ID. If she hadn't moved that fast, our entire trip would have been derailed. What was most impressive was her attitude. Even though we were stressed and rushing, Lydia remained incredibly positive, calm, and reassuring throughout the whole ordeal. If you're flying out of San Jose, hope you get Lydia at the counter. She turned a potential travel disaster into a minor hiccup with a smile. Delta, give this woman a raise!

    Delta is the primary airline I have used my entire life! Nearly all my Delta flights departed out…read moreof Huntsville Alabama's airport and nearly each and maybe every one, stops at Delta's headquarters in Atlanta, Hartsfield-Jackson Atlanta International Airport. This layover often seems counterintuitive when flying to Los Angeles, Hawaii, or other western United States destination. It becomes a tolerable nuisance after a while. Delta's SkyMiles program is good, too. I've never accumulated many SkyMiles to be able to comment on that program. I do like the Delta app., too, app flight check-ins are a breeze! I've enjoyed Delta Sky Club airport lounges as guests of members and these experiences have always been pleasant! It's nice to have a private lounge to enjoy during the business of travel! Any interaction with a Delta employee has been pleasant including changing flights on several occasions! Thanks, Delta, for consistently providing excellent air transportation over the decades!

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    Delta Airlines - Delta Rep!

    Delta Rep!

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    Hainan Airlines - Checked in 3 hours early.. No line at all.

    Hainan Airlines

    2.8(19 reviews)
    0.0 miNorth San Jose

    I spend about a third of my time in China now and I use Hainan Airlines frequently for flights…read moreinside China. They are one of my favorite airlines by far. I was so happy when they announced the SJC to PEK route last year. Since then I have flown San Jose to Beijing three times with them. It is so so so nice to have a car pick me up at my home in Willow Glen and be at the airport in 10 minutes or less. SJC customs clearance is also much faster than SFO. For the uninitiated, Hainan Airlines is very very Chinese. The flight crew speak pretty good English but you need to work with them and repeat some things occasionally. Don't let this be an issue for you, they are so courteous and the service really shines, just let the language barrier slide. For long haul flights the Asian carriers are way better than the US carriers in the area of service. United and Delta tend to have cranky attendants who get totally mean later in the flight. The airlines like Hainan, Singapore and Cathay are consistently pleasant. I especially love how Hainan Airlines attendants treat elderly travelers, there is a genuine respect for elders which is a beautiful cultural thing. The food is just ok. You will generally be happier with the Chinese selections going from PEK to SJC. Going from SJC to PEK you may like the Western options better-- although the menus are the same both directions the foodservice people in the US don't do a good job on the Chinese food. Again, not really a big deal, who flys to dine? Just bring some snacks. I brought sushi on from Sushi Boat last time and ate it for my first meal. The inflight entertainment is good. The plane seating is on the roomy side. If you fly mid-week you may find open seats or even an open row to stretch out, I love that. The only other negative is the arrival and departure at Beijing. They don't have a jetway contract at PEK, so they put you way out on the tarmac where you have to use a metal stairway to deplane, then they bus you to the terminal to/from the plane. This adds time to arrival and departure and may require you to unpack your heavy coat to wear on the tarmac in winter. Also on arrival the baggage takes a painful amount of time to come in-- the plane is really far from the terminal so the baggage truck takes a long long time to unload and it's too small to handle all the baggage in one load. The first half of the bags don't arrive for 30 minutes. The second half is around an hour later. Big bummer. Overall the great service, cheap fares and convenience of a San Jose to Beijing direct route greatly outweigh the small issues for me. Hainan Airlines is a great carrier who mostly gets it right! If they could get a jetway contract at PEK to facilitate better arrivals and departures I would give them 5 stars.

    I wanted to cancel my trip but there is no customer service…read more 1. I contacted 95339 but only received automated recordings. In addition, they don't have any information under choice 3 "cancellation policy". There is no # to reach customer service. If I choose 9 "submitting feedback", the wait time is endless. 2. No one is responding to live support on the webpage. 3. I contacted mysserivce@hnair.com and someone has finally replied. The email told me I have to call "Hotline: (86+898) 95339" to cancel trip. I called this number. Someone picked it up and told me this is not HN airline, "why so many people call this number for hainan airline?".

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    LL Travel - Office, across from Taiwan Culture Center

    LL Travel

    4.1(36 reviews)
    4.5 mi

    My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

    My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

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    New location!

    United Airlines - airlines - Updated June 2026

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