First Class or Never Again We recently flew United from San Jose to Orlando with connections both ways--Chicago on the way out and Denver on the return--for a birthday trip that completely changed our expectations of flying. We decided to treat ourselves to first class, and honestly... we may have ruined coach forever. Every single leg of the trip was fantastic. The service from the flight attendants was attentive without being overbearing, the pilots delivered incredibly smooth flights, and everything just felt seamless. Our flights were impressively on time overall. The only hiccup was a short delay leaving Orlando, with about a 20-minute taxi on the tarmac--but that was out of the crew's control, and they more than made up for it once we were in the air. The food was consistently excellent--served hot and surprisingly delicious for airline meals. And the little touches? They made all the difference. From the warm towel service to the champagne at boarding, great drink options, and top-notch attention throughout the flight, it felt like a true experience rather than just transportation. We're still debating what my husband loved most--the champagne, the service, or just being pampered the entire way. Either way, this birthday trip set the bar very high. Five stars all the way. read more

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Flew out of SJC the other day and it was a lacklustre experience. Check-in was easy via the app and my flight was on-time as it was the first flight of the day. Boarding for the narrowbody started 50 minutes prior to take-off. Ground crew were nice although I couldn't quite understand why 75% of the plane were either pre-boards, Group 1 or Group 2. Interestingly enough, Group 3 on United is window, Group 4 middle, and Group 5 aisle. Group 6 is basic economy with personal item only. The ~10 year old 737 was in decent shape. The only IFE was Wifi that worked. Wifi was free for messaging or $8 for surfing. The seat cushsions were almost worn out and the snack options were limited and minimal. Our flight departed on-time and arrived before our scheduled arrival time. read more

United Airlines - Boeing 737 - Airlines Near Me - San Jose, California

Took a flight to Florida to visit Disney World. Flight was smooth, but the snacks were not good. Also the drink choices were limited. Enjoyed the free movies and entertainment though. Loved the free headphones. Not a fan of the tight spaces between seats.. seems like the space became more narrow. Bathrooms are too tight as well. Very limited space to use the restroom and difficult to orient yourself while inside. I prefer to fly another airline. read more

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Don't go with United Airline at all. This is the worst airline I've ever had! Very bad service and very tight space for sitting! Very poor customer service and very poor food quality they provide! Everything is very awful and disappointing read more

Once in a lifetime trip to Japan and bought a Polaris seat! $14K for the flight! All the electronics were broken! No screen, no headset no nothing. The flight purser told me to file a complaint for reimbursement or a credit since all he could offer me was $150 dollars and it was embarrassing only being able to offer that much. After a month of fighting with UNited they wanted to give me 90 dollars worht of flight miles! for a $14 THOUSAND DOLLAR Flight! They said sorry and we strive for excellence but this is all we can offer and feel its fair! I could have sat in coach and had better entertainment and everything would have worked. Customer Care is the worst ever. They could give a crap!! Then customer care fought me saying I only paid $1,434.04 for the ticket and not $14K I told her she is not reading it correctly and this was a Polaris seat. She bascially told me I lied and texted me this and later appologized for not being able to read the ticket. then did nothing and told me to talk to another department! What a flipping nightmare. read more

United Airlines - This was fight with the United gal online who couldn't read the decimals correctly and was telling me I am lying and I only paid $1,434.04 - Airlines Near Me - San Jose, California

This was my females first time taking another airline other the usual one to go to the Philippines. Let me start with the good prices considering the time of year. The ease of finding the right flight. And not to mention the opportunity to pick our seats. The flight is full but we were able to choose our seats still. When we got to the airport, we were immediately approached by Daniel Martin who works for ABM. He was so nice and walked us through checking in at the self check in. He said if we were having any more trouble to look for him and he would help us. We saw him and told him we need help because we were having baggage problems. That's when he brought us over to Edgar Searcy, who stepped in and worked with us to make checking in even more smooth that we could imagine. Daniel and Edgar made sure our baggages were checked and they explained what was happening when they were securing our rope. Our first time experience was amazing and I hope the fantastic customer service continues with the other employees from United Airlines and ABM. Thanks to Daniel Martin and Edgar Searcy! read more

Just not worth the price you pay +$35 fee for one bag. They run it like a Business with no personality read more

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My preferred airline...flown a lot of flights and a lot of miles. It's not perfect but they are the best of my lot in my opinion and works well for someone like me who lives in the Bay Area. read more

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Had a very amazing experience flying United during the peak of Covid. I have to say that the entire staff we came across took social distancing quite seriously. On our first portion of the flight out of ECP there were a few hiccups boarding, and people sat in our seats on accident (not a big deal). But apparently, there was a woman very angry that she had to sit next to my teenage son (he is the size of a grown man, but he's only 14.5 years old). The way Raigan and Ma Reniela handled it? They graciously put us up in first class, and called it weight distribution. I thought it was quite poetic, especially since the 3 of us and one other young lady were the only people of color on the flight, and the only folks people seemed offended to have to sit next to. But they were also very good about allowing people to spread out in the empty rows to allow for social distancing. When we landed, the Captain was nice enough to show us the cockpit and pose for pictures. We had a layover in Houston (which is a notoriously large airport). The flight staff from IAH to SJC on that Saturday we're just as pleasant, and just as committed to enforcing social distancing as allowable in a smaller plane. I've flown with 4 different carriers during Covid, and I can honestly say I like the way United is handling social distancing the best. Thank you for making me feel safe without losing a sense of hospitality through customer service during these stressful times. read more

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I've flown with United multiple times and they are one of the better airlines I've flown with. My flight to Houston was comfortable, and all of the staff was polite and friendly to the passengers. Boarding was quick and efficient, so we weren't delayed in that aspect. Our flight was full and we were suggested to consolidate bags or check in bags free of charge. I ended up consolidating my bags as best as I could. I have a bag that is dedicated to medications and haven't received clear word if that applies to any of my carry on/personal items. If anyone could answer this - it would be greatly appreciated and help me with traveling on this airline in the future. Overall, it was a smooth and easy boarding and checking in process. We were given snacks throughout the trip to Houston including a dark chocolate quinoa bar and a beverage of our choosing. I opted to sleep more since it was an earlier morning but having the option was good. I liked how they had something new since I've eaten too many biscoff cookies from traveling this year alone! I like how they offer movies and a map option to show you how close or far you are from your destination. I normally play this during the trip so when I wake up, I can have a better idea. It also gives cool facts about the plan speed, distance, weather, and altitude. This is enjoyable because I can continue my reading or napping and know where we are at instead of just guessing. The movies are also very recent and hits so that's a plus as well for long trips. It was a nice airline and there are usually no problems or hidden fees. I feel well informed up until the touchdown destination. read more

United Re: Refund on canceled flight #1199 7/26/23 From Denver to Indianapolis Hello United, I am surprised not to have heard from you about this flight disruption which was my worst flying experience ever. On 7/26/23 I was flying from Los Angeles to Indianapolis with a transfer stop in Denver to speak at a conference in Indianapolis that started on 7/27/23. Flight 1199 was to leave from Denver to Indianapolis around 5:40 pm on 7/26/23. We were advised of continued delays until 11:20 pm that night when we were finally advised that flight 1199 had been cancelled. By 12:30 am 7/27/23 when I got through an endless line, I was told that United had nothing to offer me. There was no help offered for being stranded at the Denver airport in the middle of the night. And United had no flights available for me to get to Indianapolis in time for this conference where I was scheduled to be part of the program. Since United could not provide me a timely flight to Indianapolis for the conference, I had to schedule a flight through another airline. Ironically, I had booked this round trip from Los Angeles to Indianapolis as a first class flight with hopes of experiencing for the first time what first class is like. This roundtrip flight was booked on a credit from a previously canceled United flight. Due to that fact I am now requesting reimbursement in cash for the value of the first class fare from Denver to Indianapolis. By the way, I did try to resolve this through multiple phone calls and spent a total of over an hour and a half (99 minutes) on hold. In my last call I was advised that the potential hold time on that call was 90 minutes. As I was attending a conference where I was a speaker, I did not have that much time to spend waiting on hold to try to resolve this matter over the phone. I have also tried to resolve this matter online, but somehow flight 1199 on 7/26/23 does not appear, removing my potential for resolving this online. I have attached for your reference my receipt for the four flights that were paid for in this roundtrip. Please advise if further information is needed. I can provide documentation of the time I spent on hold in this matter if that will help in getting this resolved. Quite a number of people at this conference were concerned for me when I was not able to check in at the hotel room provided for me on the evening of July 26. They were also dismayed at the lack of assistance that I received for the very uncomfortable travel disruption. I hope to be able to advise them that United provided an appropriate and well considered response to this flightmare. Thank you for your assistance with this reimbursement request. Sincerely, MaryClare James 1805 Lafayette Street Alameda, CA 94501 read more

United Airlines - Airlines Near Me - San Jose, California

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Worst 1st class flight ever. Catering never arrived. Flight left over an hour late over maintenance issues which they never explained. Got popcorn, pretzels and booze for a 2.5 hour flight. TV was broken. WiFi connector did not charge. We were an anxious upset hangry mess. Email offered us a credit for 3200 miles. Are u kidding me. Even the pilot was upset and yelling at the crew. Awful experience from this Premiere plus UA traveler. Do better UA ! read more

I travel a lot, and this is the best! Check in agents are very friendly and patient, and helpful. The price is affordable, but the service is excellent. In plane, you are provided with snack, and your choice of beverages which include water, tea, soda, juice. Also, you can watch TV for free, One more thing, the luggage check in fee is very reasonable, only $35 per picece, compared to Frontier Airlines that charge $104 per piece. FLY WITH UNITED AIRLINES IF YOU CAN! read more

Not a good airline since the merger with continental. The credit card gives less benefits and the airline quality is not as good as international airlines. I flew United to Singapore in 2012. On the way back the merger with continental took place and they screwed up my reservations, so I was placed on Singapore airline. What a difference! Nice airplane, staff, good food and enjoyable. My transfer to United was to an older aircraft with outdated television and audio. Big difference in quality. I flew United to Europe a few years ago and the airplane was better but they still overcharge and are crammed seats. I wouldn't recommend using the rewards card or program because airline flights are always changing and you can find a deal. The point system is very expensive too. I also know someone who flew many years on United and was a top member. After he stopped traveling and the rewards lapsed, he was treated like the rest of us even though he spent a lot of money on their services. read more

No issues with flights getting in or out. Check in agents was very helpful along with gate agent. Could use more seating at the gates though, the area was cramped. read more

Sitting at the gate at SFO because we were waiting on the captain. 3 hours late because United doesn't know how to schedule staff. WTF

I do not recommend anyone to use the services of UNITED AIRLINES. The flight attendants are not polite, unsmiling, the cabin is cold and uncomfortable. read more

Was pleasantly surprised to see that United takes Covid somewhat seriously by keeping middle seats clear and not forcing folks to be in close contact. Contrast that with American Airlines who jam people together with no concern for Covid Safety. Even had an American Airlines flight attendant tell me "American Airlines doesn't care about social distancing" read more

Let me start by saying I never get so annoyed that I feel the need to write a review. This is one for the books - Horrible trip with United Airlines: (8/7/19) 1. Flight time was changed and I was not notified until I got to the airport. No email or anything notifying me about the change. It was 30 minutes earlier so I'm just lucky I arrived early and made it just in time for boarding. 2. I was charged a $65 fee right before I boarded because I was not notified of that "Group 5" passengers were only allowed to carry on one bag (personal size only) - tell me what airlines does that? I booked my flight 2 months in advance and was not told that if I didn't pay $30 to secure a seat, I would we bumped into the last group to board and have to pay to check my carry-on bag anyway. Not only that, I had to see an agent before ever going through security in order to get a seat confirmation, and I still wasn't informed that I would be charged if I didn't check my carry-on (which every other airline allows). So not only did I have to pay extra for a typically free service, the United Airline agent at the gate was annoyed with me! I've never had such horrible customer service. To top it off, since I was the last one on the plane I took pictures of all the open cabin space where I could have easily fit my bag. Needless to say, this was the most embarrassing experience I have ever encountered with an airline and it was completely unnecessary to treat any paying customer like second class citizen - because I was in the last boarding group I wasn't allotted the same privileges as everyone else. Privileges I would have been afforded on ANY other airline. I will never fly with United again. read more

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Upon checking in, I was politely greeted and asked how I was doing today. He also explained to me that due to Los Angeles Airport traffic control, there may be a delay. Super attentive with my ticketing; I was on my way in a breeze. Also showed me where to go for gate security. read more

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I am warning everyone to never fly United Airlines. My Military Son who paid full price for a ticket was put on standby with no flights available. No standby available. No available flights for 2 days. My Husband is driving 9 hours to get him as I type. This is how United treats its full paying customers and Those serving our country. United just cares about money overbooking its customers, and let our Military families suffer. read more

Worst ! The gate agents are great ! Managed horribly! ... its a sinking ship .. i would know !

United Airlines is the WORST airlines to go through. I have an upcoming flight, leaving on my trip I am with American Airlines. They are great , helpful, explained everything WITH details. On the way back from my trip I am taking United Airlines. The agent that booked my flight never told me, with the flight I selected I Can not choose my seat, I cannot bring a carry on ( WHAT AIRLINES MAKES YOU PAY FOR A CARRYON?) Now that we are leaving in one week, United airlines is making me check in my bags ( we have 5 people on this flight) and charging me an extra $25 dollars per bag because I didn't pre book the bags. We are in a pandemic , all of the other airlines have helped us and helped the people. Not only do I have to pay for all of my luggage is if they are carry-on or not, I had the worst experience with their supervisor Lisa code MKT. I recommend everyone to avoid using United Airlines, there are better airlines with people that can help you. read more

Their policies are ridiculous. First, buying their basic economy means no large personal carry on. Ok, but then one cannot check in early or print tickets. Instead, you must wait in line for checking bags. But wait, you are not checking a bag? Too bad. The result is longer lines at all times. Second, you cannot choose a seat. Great. Take away any basic option and say "we will charge for the convenience that is standard in every other airline and has been forever". United really nickel and dimes the consumer any chance they get. read more

Love to fly with you! I fly very often with you and use my miles reward to get free luggage. You guys are very helpful and available over the phone. So far, it has been 3 years I use you services nationnaly and internationaly and I haven't been desapointed. I tottaly rate you 5 stars for your great customer service. read more

United airlines does not appreciate there customers. They are usually the most expensive option to any destination and never appreciate your business. The rewards program is a joke. read more

If you want an airline that will keep you sitting at the gate for an hour after boarding while the guys have a circle-jerk underneath you and then throw your bags out of the plane shortly after take off..UA is the way to go. read more

The king of not giving a shit! You earned it "United". Never had such a miserable flight with so many miserable flight attendants (if they were "attendant" everyone would be less miserable) and miserable fellow travelers. You're at the top of the heap (of crap) congratulations, you suck! read more

After writing (you can't talk to a decision maker) customer service United refunded the $200 change fee. Made me feel better but still think the policy could use refining. read more

This airline destroyed my checked bag. They cracked the entire housing around the wheel on my bag so it sinks in on one corner. I brought it to their attention immediately, and they said they don't cover damage to wheels. Since the damage was around the wheel, it's not covered by their damage claim insurance. Why did I pay extra if that's not covered? essentially I paid them $50 to ruin my bag. Otherwise, stop throwing bags, and that would also resolve the problem. read more

I stopped flying United a number of years ago, because the planes were shabby and the flight attendants were generally brusque and unhelpful. But this time, it was the only non-stop flight from San Jose into Houston, and I had time constraints. I decided to upgrade to First Class hoping that it would mitigate some problems. Not so much. I boarded the plane and my standard carry-on would not fit wheels back into the overhead bin, so I turned it, expecting to put my small briefcase in front of it. My seatmate apparently turned it back. When the flight attendant was ready to close the door, she skreetched "Whose bag is this?" I acknowledged that it was mine, and she yelled at me because the door wouldn't close. I'm belted in with the seatbelt sign on... What am I supposed to do? And she didn't apologize after my seatmate told her it was his fault. Gave me a dirty look. After we spent an hour waiting for a crew member caught in traffic, and were ready to take off, same attendant scolded me for having my laptop out, rather than offering to put it in the overhead for me. This is not useful. Wi-fi did not work for the whole flight. Dinner was largely inedible--Tandoori chicken that was too dry to eat, coated with a quarter inch of dry spices. (I love real tandoori chicken. This was not it.) Getting ready to land, she asked my seatmate to be SURE I didn't have my computer at my seat. He was embarrassed. (It had been stowed at the appropriate time.) NEVER again. No problems on my Southwest connecting flight back from Houston to Austin, and I'm now flying first class in the same seat from Austin to San Jose on AlaskaAir. Wi-fi works great. Same sized plane. Flight is on time. My bag fits wheels back, as it should, in the overhead bin. Lovely flight attendants. Wonderful meal, with moist tender chicken breast with citrus sauce. Less than HALF the cost of the United flight. I've learned my lesson. I'd rather change planes at a layover than EVER ride another United flight anywhere. read more

We were going out of San Jose to Denver on March 29th, our plane was delayed due to an electrical problem on the plane. They had to call a mechanic which took over 20 minutes for them just to get there. We missed our connecting flight to New Orleans in Denver. They rerouted us to Houston, in Houston the plane was delayed, we arrived in New Orleans by 11:10 PM. We were supposed to be in New Orleans by 4:45 PM, as you can see it didn't happen. In Denver we asked the United agent to find us another flight to New Orleans on a different airline, he stated he could not do this, that was a lie. The worst flying experience of my life and they have both been United Airlines flights, will avoid United like the plague and I advise everyone else to also. read more

The worst. They don't care about their customers. Flying with my elderly parents for a big family vacation. 9:20am flight delayed multiple times and finally a 2pm departure. A whole day lost. No apologies. They are trying to get any flight to leave on time so that means the delayed flights become non-priorities. read more

What can I say, by far the worst airline ever. Either delay or cancel flights. Their lunch is a joke too, Sunday at Costco has better service and food. read more

Booked a first class ticket from San Jose, Ca to Jacksonville, FL. Lay over in Houston. Pretty disappointed in the whole first class experience. First off the seat old looking and not very comfortable on the first leg of the flight, the second leg of the flight from Houston to JAX the seat was even smaller and I felt pretty cramped and I didn't even have a space to put my jacket I had to hold it the whole time. The plane was ice cold but they did have a blanket to use so that was nice. I was served breakfast on the first flight and would highly recommend the mimosa. I really wanted to try the new Moscow mule that they offered but they didn't have it available? Also the first flight had mimosa but the 2nd flight didn't. I really wish United would offer the same across the board and if it shows on the menu. If not then change the menu for that particular plane. Boarding was a breeze and no waiting, staff was kind and respectful. Also, extremely disappointed that united doesn't offer united club access for domestic first class flights but they offer it to the international flights? Also wifi should be given to first class customers for free. Why do we have to pay extra we are already paying a hefty price tag. Oh and on the second aircraft theY had advertised free personal device entertainment but the wifi was so spotty kept cutting off. And I have a brand new iPhone 7 so I know it wasn't my device. Overall I think United needs to step up their first class experience. I doubt I would book again due to the price I didn't think it was worth it. read more

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Would not recommend their much publicised non-stop flights from Tampa, FL to SanFrancisco, CA. Made a reservation leaving 5:30pm from Tampa. Perfect time as I live About 2 hours from Tampa. The airline changed my reservation to 8:30am which means I have to be there at 6:30am and as I have said I live about 2 hours away. There much advertised direct flight turns out to be one flight a day. My return flight is going to get me in to Tampa about 10:30. I will get home around midnight. I would never have made these reservations. . I am 86 years old, the only way I can travel by myself is on a direct flight. My days of running to catch my connecting flights are over, been there done that. I wrote two letters to CEO Oscar Munoz, have yet to receive a reply or an acknowledgment. So much for United. read more

I literally will never fly United again. EVER. We had the most horrible experience with them. We had a flight from cancun to San Jose yesterday afternoon. We booked this trip 6 months ago. We had our confirmation printed and ready to go days before our flight home. Our confirmation said we were in seats next to each other. We printed our boarding passes at the airport and it said that our seats had been changed. 10 rows apart and 2 aisle seats. We asked why and the very rude customer service people in cancun told us they had the right to change anyone's seats and that the flight was full so they would not do anything. I kid you not the man told me "ask someone in the plane to switch. We don't have the time or ability to help you". We get on board and my boyfriend is in the very back aisle seated next to, and I kid you not, 8 children under the age of 5 who cried the whole time. The experience was not made any Better when the plane had electrical issues and we sat on the runway for 25 min with no power listening to the flight attendants talk about all the ways a plane can go down mid flight. Are you kidding me?!?! We tried to call today to complain. An automated message told us to go online and fill out the form there. Couldn't submit the form they provided because the file size was too large. Why do you provide a file size too large for your website?! Can't reach anyone on the phone to complain. I will tell everyone I know to avoid United at all costs. Awful from beginning to end. read more

I love United! Staff are always nice! The terminals are clean. Except the bathrooms, but that's not their problem. Would recommend flying the friendly skies. read more

WORST AIRLINE EVER! Ive been with them only twice and both times I have been delayed, and then almost given no compensation. Also rude people unwilling to work with you, which is annoying because they always screw everything up. I will never fly with them again. There is a reason why they have "the most availability among all airlines" because they suck! read more

I am beyond pissed off about an employee that checked me in this morning at the SJ Airport. Her name is Titi (I believe). She is an old Filipino worker at the front desk. She was so rude the whole time we tried to check in. I don't understand how she even got hired in the first place. Definitely the worse employee I have ever dealt with at the airport. I could've been rude back to her but kept my cool. Maybe she hates her job or just needs to get laid!! read more