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    Frontier Airlines

    1.3 (125 reviews)

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    SJC airport Frontline ticket line not really busy compared with SFO
    Nurana G.

    The experience with this airline really depends on how carefully you pay attention to the details when booking your ticket. The prices are very budget-friendly compared to other airlines, but it's important to read all the information before confirming your purchase. Overall, it's not a bad experience. Just be sure to review the terms and policies before planning your trip. The seats aren't very comfortable, but you get what you pay for

    The one just right of the backpack was the most unfriendliest, unsympathetic creature I have ever encountered.

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    1 year ago

    Worst customer service experience the front desk staff was very rude and arrogant. They were on there phones more than assisting customers.

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    2 years ago

    99$ cancellation fee when other airlines give you a flight credit. Instead they should encourage people to be long term patrons

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    Page 1 of 4

    Ask the Community - Frontier Airlines

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    Review Highlights - Frontier Airlines

    They printed out a paper boarding pass for me and I was able to be on my way.

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    Alaska Airlines

    Alaska Airlines

    2.6(244 reviews)
    0.4 miNorth San Jose

    Overall uncomfortable. Upgrades to seats don't offer much more. Didn't appreciate the burlap poor…read morebarrier to keep the peasants away from the business classes. Lunches were good. I like the integration of the apps to the flights and with ordering food.

    I have flown Alaska Airlines more than a few times now and I was almost completely sold on how…read moregreat this airline is until this past Friday... I guess even in all good marriages there are some issues and thats exactly what this experience felt like. I had been very pleased with their service in the times I have flown them but a few days ago, I was slated fo fly from San Francisco back to San Diego and thats when things went awry. I got to the airport earlier than usual as I had to take an important call so I was there 3 hours prior to departure. Luckily, I came early because when I went to check in, there was an error. I then got in a long customer service line and thats when I learned my flight from SFO was being diverted to San Jose and thats where my departure would be. Once I get to the front of the line and have a customer service agent help me, I find out that San Jose airport is about an hour away! I asked if I could be on a later flight out of SFO or SJC and there were no available flights. So, my only option was to get to SJC as fast as I could and get on my diverted flight or risk being stranded. Alaska Airlines did give me a voucher to get to SJC but the entire time I was on edge if I would make it in time! Luckily everything worked out and when I got on my flight from SJC to SAN, the flight was half empty. SJC is also a pretty hassle free airport too. Id definitely prefer to fly in and out of this airport. I have never had this happen where a flight just randomly diverted, it was a bit annoying honestly. But, the reality is is that I am probably going to have to fly this airline again, no options really. Sigh...

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    Alaska Airlines
    Alaska Airlines
    Alaska Airlines - Aloha Alaska Airlines

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    Aloha Alaska Airlines

    Delta Airlines - San Jose Mineta Airport.  Delta Airlines.  Must always start off a flight with a drink, here, a Mimosa.

    Delta Airlines

    1.7(170 reviews)
    0.9 miNorth San Jose

    I've been a loyal Delta flyer for a long time, but the service we received at SJC this past Sunday…read morenight was on another level. We had just checked our bags and were heading toward security when my daughter--who literally just turned 18--realized she had left her driver's license inside her checked suitcase. In a total panic, we rushed back to the counter and saw her bag already moving down the belt, disappearing behind the rubber curtains. We flagged down a Delta agent named Lydia, and she was a total superstar. Without a second of hesitation, she sprinted to the emergency stop and halted the conveyor. The bag was already through the curtains, so she actually had to reach into the "void" of the baggage highway to physically haul the suitcase back out so my daughter could get her ID. If she hadn't moved that fast, our entire trip would have been derailed. What was most impressive was her attitude. Even though we were stressed and rushing, Lydia remained incredibly positive, calm, and reassuring throughout the whole ordeal. If you're flying out of San Jose, hope you get Lydia at the counter. She turned a potential travel disaster into a minor hiccup with a smile. Delta, give this woman a raise!

    Delta is the primary airline I have used my entire life! Nearly all my Delta flights departed out…read moreof Huntsville Alabama's airport and nearly each and maybe every one, stops at Delta's headquarters in Atlanta, Hartsfield-Jackson Atlanta International Airport. This layover often seems counterintuitive when flying to Los Angeles, Hawaii, or other western United States destination. It becomes a tolerable nuisance after a while. Delta's SkyMiles program is good, too. I've never accumulated many SkyMiles to be able to comment on that program. I do like the Delta app., too, app flight check-ins are a breeze! I've enjoyed Delta Sky Club airport lounges as guests of members and these experiences have always been pleasant! It's nice to have a private lounge to enjoy during the business of travel! Any interaction with a Delta employee has been pleasant including changing flights on several occasions! Thanks, Delta, for consistently providing excellent air transportation over the decades!

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    Delta Airlines - Delta Rep!

    Delta Rep!

    Delta Airlines
    Delta Airlines

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    Hainan Airlines - Checked in 3 hours early.. No line at all.

    Hainan Airlines

    2.8(19 reviews)
    0.1 miNorth San Jose

    I spend about a third of my time in China now and I use Hainan Airlines frequently for flights…read moreinside China. They are one of my favorite airlines by far. I was so happy when they announced the SJC to PEK route last year. Since then I have flown San Jose to Beijing three times with them. It is so so so nice to have a car pick me up at my home in Willow Glen and be at the airport in 10 minutes or less. SJC customs clearance is also much faster than SFO. For the uninitiated, Hainan Airlines is very very Chinese. The flight crew speak pretty good English but you need to work with them and repeat some things occasionally. Don't let this be an issue for you, they are so courteous and the service really shines, just let the language barrier slide. For long haul flights the Asian carriers are way better than the US carriers in the area of service. United and Delta tend to have cranky attendants who get totally mean later in the flight. The airlines like Hainan, Singapore and Cathay are consistently pleasant. I especially love how Hainan Airlines attendants treat elderly travelers, there is a genuine respect for elders which is a beautiful cultural thing. The food is just ok. You will generally be happier with the Chinese selections going from PEK to SJC. Going from SJC to PEK you may like the Western options better-- although the menus are the same both directions the foodservice people in the US don't do a good job on the Chinese food. Again, not really a big deal, who flys to dine? Just bring some snacks. I brought sushi on from Sushi Boat last time and ate it for my first meal. The inflight entertainment is good. The plane seating is on the roomy side. If you fly mid-week you may find open seats or even an open row to stretch out, I love that. The only other negative is the arrival and departure at Beijing. They don't have a jetway contract at PEK, so they put you way out on the tarmac where you have to use a metal stairway to deplane, then they bus you to the terminal to/from the plane. This adds time to arrival and departure and may require you to unpack your heavy coat to wear on the tarmac in winter. Also on arrival the baggage takes a painful amount of time to come in-- the plane is really far from the terminal so the baggage truck takes a long long time to unload and it's too small to handle all the baggage in one load. The first half of the bags don't arrive for 30 minutes. The second half is around an hour later. Big bummer. Overall the great service, cheap fares and convenience of a San Jose to Beijing direct route greatly outweigh the small issues for me. Hainan Airlines is a great carrier who mostly gets it right! If they could get a jetway contract at PEK to facilitate better arrivals and departures I would give them 5 stars.

    I wanted to cancel my trip but there is no customer service…read more 1. I contacted 95339 but only received automated recordings. In addition, they don't have any information under choice 3 "cancellation policy". There is no # to reach customer service. If I choose 9 "submitting feedback", the wait time is endless. 2. No one is responding to live support on the webpage. 3. I contacted mysserivce@hnair.com and someone has finally replied. The email told me I have to call "Hotline: (86+898) 95339" to cancel trip. I called this number. Someone picked it up and told me this is not HN airline, "why so many people call this number for hainan airline?".

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    LL Travel - New location!

    LL Travel

    4.1(36 reviews)
    4.5 mi

    My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

    My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

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    LL Travel - New location!

    New location!

    LL Travel - Office, across from Taiwan Culture Center

    Office, across from Taiwan Culture Center

    LL Travel - New location!

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    New location!

    United Airlines - Boeing 737

    United Airlines

    1.8(57 reviews)
    0.0 miNorth San Jose

    First Class or Never Again…read more We recently flew United from San Jose to Orlando with connections both ways--Chicago on the way out and Denver on the return--for a birthday trip that completely changed our expectations of flying. We decided to treat ourselves to first class, and honestly... we may have ruined coach forever. Every single leg of the trip was fantastic. The service from the flight attendants was attentive without being overbearing, the pilots delivered incredibly smooth flights, and everything just felt seamless. Our flights were impressively on time overall. The only hiccup was a short delay leaving Orlando, with about a 20-minute taxi on the tarmac--but that was out of the crew's control, and they more than made up for it once we were in the air. The food was consistently excellent--served hot and surprisingly delicious for airline meals. And the little touches? They made all the difference. From the warm towel service to the champagne at boarding, great drink options, and top-notch attention throughout the flight, it felt like a true experience rather than just transportation. We're still debating what my husband loved most--the champagne, the service, or just being pampered the entire way. Either way, this birthday trip set the bar very high. Five stars all the way.

    Flew out of SJC the other day and it was a lacklustre experience. Check-in was easy via the app and…read moremy flight was on-time as it was the first flight of the day. Boarding for the narrowbody started 50 minutes prior to take-off. Ground crew were nice although I couldn't quite understand why 75% of the plane were either pre-boards, Group 1 or Group 2. Interestingly enough, Group 3 on United is window, Group 4 middle, and Group 5 aisle. Group 6 is basic economy with personal item only. The ~10 year old 737 was in decent shape. The only IFE was Wifi that worked. Wifi was free for messaging or $8 for surfing. The seat cushsions were almost worn out and the snack options were limited and minimal. Our flight departed on-time and arrived before our scheduled arrival time.

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    United Airlines - Great Free Movies

    Great Free Movies

    United Airlines
    United Airlines - Champagne upon boarding

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    Champagne upon boarding

    Frontier Airlines - airlines - Updated June 2026

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