Checking in was easy Upon arrival I had to pay $30 to check in my suitcase Flight was fine I actually slept the entire time I had a window seat Views were great Cabin is big/clean Stewards were nice and friendly read more

I really liked the steward, he was really nice and friendly. The sandwich i got was really tasty for airline food too. The hawaiian fruit punch had a really nice and light alcholic rum taste. I really enjoyed the flight read more

Hawaiian Airlines - Sandwich and cookie - Airlines Near Me - San Jose, California

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Friendly atmosphere and courteous flight attendants Have been to the islands of Hawaii many times and after being through the other airlines Hawaiian Airlines is our family's go to for flights to Hawaii which is 2 to 3 times a year they help get you in the ready with Aloha from the moment you take off until you land always a pleasure to fly with Hawaiian thanks team at Hawaiian Airlines read more

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Flight was substantially late and online info wasn't even updated. The lady that helped us wasn't even apologetic and gave us a lot of attitude when we came back for a missing boarding pass. We were told to wait 1.5 hours to get food vouchers for the inconvenience of for a 6 hours delay. Went back for the voucher and all we got was a printed instruction on how to file an incident g report. I thought by law they have to provide food vouchers right there and then? Airport food aren't cheap (bought a bag of pistachios for $16.99, one you can get at Target for $8.99) Our vacation has come and gone and still no food vouchers or any compensation were sent our way at all. What happened to customer service??? read more

It has been a while since I've flown Hawaiian Airlines! I love their service, their spirit, and their warmth once you are on your flight to the Islands. Once you get on the plane and hear the Hawaiian music, you already feel the "Ohana"! read more

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Flew Hawaiian recently from SJC to Honolulu. The ground staff were very nice and friendly. The flight staff seemed indifferent. No TVs even in First Class but they do give you a ipad that you can use to view movies. Only served breakfast on the 6-hour flight and no snacks which was odd and annoying. On the plus side and most importantly flight was on time. read more

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Our 7am flight to Hawaii is delayed by 12 hours. All the agents at the gate knew we were delayed because they were rescheduling all international travelers to different airlines, telling them they were rescheduling in hopes that they make their connection in Hawaii. We couldn't understand why international travelers were at risk of missing their connections. After sitting, waiting and wondering why our boarding time came and went, the agent announces that the flight is delayed 12 hours, to go to baggage claim and pick up our checked bags. No offer of points or vouchers for our inconvenience. No explanation as to why the flight is delayed. read more

We were 2 hours into our flight and they turned back to California. Made us all wait 3 hours just to tell us it was cancelled. Worst expeierebxd ever dont fly here. read more

Would you like to start your Hawaiian vacation before you get to the islands? Fly Hawaiian and begin your Getaway as soon as you step onboard. Hawaiian melodies, tropical scents, and mood lighting will transport you even before taking off. Most importantly, the crew members' warm hospitality with a smile and friendly Aloha spirit is a breath of fresh plumeria-scented air. Flying from SJC-HNL is on an A321 Neo aircraft. Flying from SFO-HNL is on an A330 double aisle aircraft. read more

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I have flown Hawaiian 20+ times and I have never had a problem. I loved when I used my Barclay credit card and earned miles. I no longer have this card but I earn miles from travel. I keep enough miles to qualify for Gold status and get 2 free check bags! I fly coach and though I don't care for the main food, I like the complimentary sides and drink. The app is easy to use and I like the chat feature. They have helped me reschedule flights and issued refunds with ease. read more

Hawaiian Airlines - Airlines Near Me - San Jose, California

First time traveling to Hawaii, we booked with Hawaiian Airlines. By checking our bags to boarding the plane, the staff made everything so simple. During COVID, they will scan your QR code. This is emailed to you once you complete the health questionnaire on the State of Hawaii website. While flying, they will play Hawaiian melodies and dim the nice lighting. Even for basic, the seats are very comfortable. You can adjust the seat and head rest. They will provide yummy cookies and breakfast. An incident happen when the carry on luggage door got stuck and the flight attendant had to contact a technician. Within a few minutes he arrived and open the door. Ever though the tickets are expensive, I prefer flying with Hawaiian Airlines than Southwest. read more

My wife and I had the pleasure of flying Hawaiian Airlines on July 26, flight 46, Maui to San Jose California. We also had 2 Daughters, and their husband/significant other and their 3 children (one 6 months old, and two aged two years old). Car seats, carry ons, diaper bags made us look like a traveling circus. We had seats for all kids, but still cramped. The flight was not full, and there happened to be a couple of open seat acres the idle. Our flight attendant , name was Tiara. I asked her if it would be possible to utilize the open seats to give the two mommies some extra room. She was kind enough to allow that. I'm not complementing her just for that. The meal and drink service were flawless. Flight attendants work at a sometimes thankless job. Hawaiian Air has always been good, but people like Tiara make it great !! read more

$614 to fly one way to fly economy from San Jose to Lihue? We had made reservations to stay at Lawai Beach Resort in Koloa on Kauai, arriving December 13. Three months ahead of time the Alaska Airlines economy fare for the one way flight was $614! Checked Hawaiian Airlines, and got a fare of about $218 for that day, San Jose to Lihue via Honolulu. Made reservations on HA, but not first without trouble trying to get a new password for my HA account on a Saturday, and could not get seating positions until Monday 2-3-2 seating configuration in economy, so chose one of the last available window and adjacent aisle seat positions, at the A and B positions on an ancient Boeing 767. Day of the flight, found out the hard way that they had retired the Boeing 767 and introduced the Airbus A320neo. I was in the B position, and found myself in the dreaded middle seat, with a 3-3 seating configuration in economy. Airbus A320neo, billed as the most fuel efficient 3000+ nautical mile range jet airliner, when introduced in 2016, with a fuel consumption of 2.41 liters per passenger seat per 100 km. Very deep and tall overhead compartments, tall enough to fit carry on luggage standing 14" sideways, like in a Boeing 737/900, rather than 10" tall compartments, wheels down style, seen on Boeing 737/700s, the second leg of my HA flight. Four bathrooms, one in the front for first class, two in the middle of the plane, and only one in the back of the plane. Big change from the 737-900s seen on Alaska Airlines, which still have one bathroom for first class, and three bathrooms in the extreme rear for economy class. Wife took the window seat to get some sleep, and I got the middle seat. Lucked out in sitting next to an attractive slim young lady on the aisle, so was able to use both armrests most of the time. Have found out the hard way that most men in the aisle seat will hog the armrest next to the middle seat, particularly if it is a lady in that seat, as they know the women don't want to touch their arms on the armrest! Only two rows from the single bathroom in the rear, which I used when the young lady got up also. Free hot meal is one of the few perks that Hawaiian Airlines has over other airlines. Free breakfast meal was a Pau Hana Café egg, Colby jack and tomato sandwich with a cookie and oatmeal square, along with guava juice. Could not taste nor see the egg nor the tomato in the heated bread roll, only the cheese. Not a cheese fan, so it was a big disappointment. Arrived in Honolulu without fanfare, before boarding a Hawaiian Airlines 1990s era Boeing 737/700 for the short flight to Lihue. No cell phone nor tablet chargers in the 737/700 economy section, unlike the 737/800s. 10" opening in the overhead compartments. By the way, Southwest will start flights to Honolulu later this year. They use the Boeing 737max 8s, introduced in 2017, with a fuel consumption of 2.13 liters per passenger seat per 100 km flown, the most fuel efficient 3000+ nautical mile range plane flying, the main competitor to the Airbus A320neo which we flew. Now that the Boeing 737 max 8s are grounded , SW may have to use their Boeing 737/800s, like Alaska Airlines, or use 737/700s like Aloha Airlines, to fly from the mainland to Hawaii. read more

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Beware of airline gimmicks advertising their lowest fare. I didn't expect this from a reputable local company. This was a disappointing experience booking with HA. When they advertise their Winter Sale as the lowest fare, I thought it was a good opportunity to secure bargain fare for our scheduled tournament in January. I feel terrible asking all the parents to purchase their tickets. I was too gullible to believe them, in less than a week HA dropped the price as much as $200. What frustrated me was, after the Winter sale fare, the lower fare is still on sale to the present day. HA claimed no price adjustment once past 24 hours after purchase or even offering credit for future travel. Lesson learn from this, buying air ticket habit needs to change. It doesn't mean buying the ticket early you will get good pricing. read more

Hawaiian Airlines - Airlines Near Me - San Jose, California

Hawaiian airlines has earned two more stars in my book since my very first visit. When I visited Hawaiian the first time, it was completely unorganized, with no designated line to guide you to baggage check in or anything! I remember it was so messy, we actually MISSED our flight back home and had to stay another day in paradise! But fast forward 5 years, and it was a lot more seamless of a process. We went in the designated line, and there were a lot of staff members ready to help and answer any questions. Surprisingly, it was much easier and they didn't require you to remove laptops out of your backpack - which is very new! Shoes are required to be taken off (even if slip inside or flip flops) and they are very good about advising passengers before checking bags through. They do give bracelets (paper ones) to buy pass through the airport without having to be extra screened due to COVID 19. This was super convenient, and I recommend everyone check the Hawaiian website to make sure you're prepared! The food on the flight there was yummy - an egg and cheese sandwich , Honolulu cookie company chocolate chip cookie, and an energy snack that was gluten free and low sugar! On the way back home , we got a chicken Alfredo sandwich with mushrooms and a bag of Fritos. This was disappointing to me, because I'm vegetarian and didn't get the chance to eat much before the flight. When I asked the flight attendant if they had any vegetarian options he just flatly said "no, sorry." I hope in the future theres at least some inclusivity in meals or at least a second option in case patrons have a plant based diet. Otherwise, the flight was comfortable (minus the extreme cold AC). Coincidentally- they sell blankets too by the time you notice! I ended up buying a blanket because comfort was priority - especially on a 5hour flight. Overall, a better experience, just disappointed about the food. read more

Hawaiian Airlines - Chicken Alfredo sandwich + chips - no vegetarian options flying afternoon :( - Airlines Near Me - San Jose, California

Pretty shady stuff. Myself and other passengers on the flight who checked in online and later checked in bags were reassigned worst seats at the back of the plane without being informed. Middle seats were mostly empty with the back third totally packed. read more

Even one star is too much for Hawaiian Airlines. I would give minus stars, if I could. They canceled my flight (from Seoul to Honolulu) only 8 hours before the departure time. This happened twice to me in 2023 and 2024. I had another connecting flight to catch. So i had to book a new flight 6 hours before departure end up paying pay $1,400 which is $1,000 more than I would pay. I would never never never use Hawaiian Airlines again. If you have important business meeting or schedule, do not use Hawaiian Airlines. You always have to expect they will cancel the flight just before the departure time. Hawaiian Airlines is the worst airlines. Hawaiian Airlines is the worst airlines. Hawaiian Airlines is the worst airlines. Hawaiian Airlines is the worst airlines. read more

Hawaiian Airlines (HA): Lousy customer service. * We had a direct flight from San Jose, CA to Honolulu. HA changed the flight to route through Kahului, Maui (OGG), before going to Honolulu. This is the third time we have been jerked like this. * We reserved seats together. HA reassigned, so we are now in separate rows. * Talked with "customer UNservice" to explain what happened. Got runaround and hand waving. * Asked to talk with supervisor about situation and "UNservice" agent. Got runaround and hand waving. * Sent complaint to customer service email. Got runaround and hand waving. Flight attendants are fine. Their scheduling and customer service management are terrible. read more

The Good .... fantastic, friendly customer service & check-in at Hilo airport. What a wonderful experience at Hilo. Here's what's odd.. They barely allow enough time to make the connection at Honolulu airport. My flight from Hilo was not late, but I had zero time to even use the bathroom, walked off one flight, straight to another. No big deal, but it didn't occur to me that there was no way they could have transferred my checked bags. I just assumed they had them ready for a quick transfer. Why not warn me that there was a good chance my bags would not make it???? VERY poor customer service. I waited until all the bags had gone from the carousel pickup area before asking about my bags ... the lady was friendly but kinda clueless. Just seems an odd way to run a business. I will think twice before using them again. Oh, and the airplane food was beyond atrocious ... pure poison. what a disgrace to serve customers that type of food. One other sneaky thing, they don't even include ONE bag for checking, so add another $80.00 to your ticket. and one other thing .... poorly designed, uncomfortable seats on the larger aircraft, but fantastic well, well-shaped supportive seats on the smaller aircraft between islands. read more

Hawaiian Airlines does not have a lounge at San Jose Norman Mineta Airport but we still prefer it over Delta, United, and South West. Once on the air, the cabin food service is absolutely above par. We got the HA credit card and so far have earned 2 free trips to the island this year. It's really worth it to look into such good deal. read more

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We were just landing from a 5 hour plus flight, my wife became very ill, the flight attendants went out of there way to help my wife get the help she needed and to show comfort and support!! They even got help getting us out of the airport, while taking care of our luggage! Way to go Hawaiian Airlines you were awesome! read more

I always like taking Hawaiian airlines when flying to Hawaii. The service is great and people are friendly. I had a chance to grab their first/business class seat at a reduced rate due to purchasing it the day of the flight. But I wish I would have kept my money. While you get the perks such as boarding before everyone and more leg space. The food is sorely lacking. The seats, while roomy had no cushion and was not comfortable for the five hour flight. Definitely not the experience I was expecting but always love to try something new. I'll fly Hawaiian again but if I pay for an upgrade it will just be an upgrade for an extra leg room seat read more

Hawaiian Airlines - First class meal - Airlines Near Me - San Jose, California

On my way to HNL from SJC, I got the opportunity to ride in a brand spankin' new airplane. It was nice, clean, and very spacious. It took off right on time and landed a few minutes earlier. They served a breakfast burrito free of charge and the passengers also had the option to upgrade to something else for I think $10. The flight attendants served drinks probably two times throughout the flight. My flight from HNL to SJC got delayed a bit because they decided to have one runway open. This time around, I flew in an old airplane that apparently HA purchased from some airline company in Germany. It was dirty, not spacious, and the TV screens were messed up. For dinner, they had an option of a turkey sandwich with chips or some chicken salad pasta. I picked the sandwich and it was good, but I heard the pasta was good as well. The fight attendants this time went up and down the aisles constantly serving drinks to passengers. Overall, my first time flying with Hawaiian Airlines was great. If I'm not mistaken, HA is the only airlines that serves meals on their flights for free. During your flight to HI and from HI they show a movie. Bring your own headset if you don't want to pay for a headset rental fee. Last, but not least I LOVEEEEE how my RT ticket cost less than $250. read more

BEWARE !!! BEWARE!!! Hawaiian airlines failed me 4 times. I tried to give them another chance but each time I call, I ended up with disappointment. My family bought 3 RT tickets to Seoul Korea in July with the total of $4914.81. Unfortunately, we had to cancel it due to my sisters got Covid. I called again 3 times today to rebook the flights. Each time I spent almost an hour. The agents were very slow. And it was very difficult to understand what they tried to say. I spent almost an hour for each call. But then every time the phone disconnected, no one called me back. I had to call back and repeat the whole story again and I had to spend another 45' to an hour. I feel comfortable booking online but because it was the credited tickets, and the airline don't allow customers to rebook online. That's the reason why I had to call them. They were wasting too much of my time. Therefore, I asked them to transfer to their supervisor and finally she was able to book a new reservation for us. Updated 9/7/2022: The reason I called them back today because I noticed on the receipt of the new reservation the price for each RT ticket was only $1176.61 therefore i asked them if I could use the remaining credits of $461.66 to upgrade my seats since their last agent told me that I could do so. But they said they are not going to be able to let me use that credit to upgrade my seats. And they are not going to pay me back either. *My family bought 3 tickets in July with the total of $1638.27x3 =$4914.81. The cost for the new 3 RT tickets that we just rebooked yesterday was $1176.61x3= $3529.83 That's mean we lost $1384.98 ***People, please do your research before booking your flights with Hawaiian airlines. This happened to me, and it could happen to anyone. read more

This will be last time I willI ride with Hawai Airlines to Hawai I am so upset with everything, bad service, outdated plane and also, they damageg my luggage. They cut my luggage zipper. I had TSA locked but they don't open with master lock but just cut it like that. read more

we arrived at the terminal at SFO and could not even find a Hawaiian Air window. it took 3 airport staff to locate the one window at the back of Korean air that wasn't even marked. Our flight confirmed for 10:50 on Hawaiian had left at 7:02 and there were no Hawaiian Air employees on premises. The flight was booked through Costco Travel and we had to call the travel agency. Hawaiian apparently changed their flight from one that was convenient for us to one that was convenient for them four hours earlier. If this is how they maintain their counter and airport presence, I hate to think about how they maintain their. Planes. Don't fly Hawaiian. Aloha! read more

One of the better American airline companies, but still far from perfect. Check in was a hassle as there was no option for 50 lb bags when we tried to sign in and only 70 lbs bags which made check in a huge problem as they were trying to over charge us. However, thanks to an employee this was taken care. The best part of this company is that they give you a free meal for domestic flights. Apparently this is a selling point as they mention it a dozen times during the flight. No TV's to watch films as they only way to watch anything is to rent a tablet from them. The flight itself was smooth, and they had decent leg space, but overall it was nothing special. Still much better than United and American airlines. Those guys suck. read more

This airlines is a total joke. They offer you a great chance for a HA credit card then they lose your personal information, social security number, address ect. When you follow up with their customer service they politely tell you "tough luck" and politely let you know that they don't really care and play the forget about you game. This now has force me to spend money to secure my personal information. I log well over 400,000 miles a year for business and fly to Hawaii at least 2 time a year. I've had better service and lower cost flights on American Airlines, Alaska and United to Hawaii. Plus I could watch a movie at zero cost. That was my first and last time with Hawaiian Airlines. Try Southwest.....At least they like you... read more

I hate flying. Seriously. I developed my paranoia nine years ago and it bothers me every time I get on a plane. But thanks to Hawaiian Air for getting me to Oahu and back without losing my mind. Get the Coach Plus benefits when you purchase your ticket! Here's why: - Itinerary change. I decided to extend my vacation from one week to two weeks. No charge. - Waived baggage fee. When you check in your baggage at the airport, you don't have to pay extra for your first two baggages. Mahalos: - SJC Hawaiian Air terminal is super clean and organized well. No confusion. - The morning flights are best so you can beat the time zone factor from California to Hawaii (three hours differential). - Super friendly and attentive attendants. They checked on me quite frequently to make sure I'm alright. I told them I hate flying. - The delicious guava cake (from Cali to Oahu). I charmed the attendant and she brought me another cake! - I paid $50 extra on my return flight baggage because I had 76 pounds of goodies. Not bad. I'll pay it. Minus Two Stars: - You charge for headphones? And we got Green Lantern as our movie? WTF? - You charge for your upgraded meals? And our complimentary meals were ham and cheese sandwiches? FAIL! - You need to re-organize your system at the Honolulu terminal. That sh*t was confusing as hell. No service desk?!! Self serve? Really?!!! - You gave me pretzels on the way back to Cali? What the f**k happen to the guava cake? Bring the sh*t back!!! Pointers: - When booking your flight, get seats on rows 26-28 like I did. You get the clear view of the movie screen and the restroom. - Bring your own meals on this five hour flight (Cali to HNL). The meals are crap and the upgrade meals are ridiculous (a box of sushi for $14.00?! ) - Visit Radio Shack or Fry's Electronics to buy a $3.00 airline headphone adaptor and bring your own headphones. You'll save $5.00 from renting their headphones. Oh... make sure their noise cancelling like this one: http://www.yelp.com/biz/bose-corporation-framingham-2#hrid:YmNITWKuCODbON7QQGHkNw/src:self read more

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I LOVE flying Hawaiian Airlines--and not just because it's the signal of me getting to spend time in paradise! Their staff is always friendly, prompt, and helpful. It's also a bonus that it's one of the only domestic airlines that still serve meals and drinks (included in the ticket price). The food isn't too bad either! The flight from SJC to HNL has always been hassle free---and the Airfare has been really reasonable lately too! So just sit back, enjoy the sounds of the slack key being played overhead, and order yourself a POG juice. Alohas!!! read more

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Being my first time going to Hawaii, it was necessary to book my flight though Hawaiian Airlines. My boyfriend wanted me to enjoy my birthday weekend so he went ahead and booked us flights to Honolulu and back home to San Jose with first class seating which made for an even more pleasant flight. First Class Amenities: Instead of paying an additional $50 per check in bag, you get two complimentary check ins. The process of checking in and having pre-boarding privileges was a breeze since you can surpass the longer lines. If it wasn't for the first class amenities of surpassing the lines, I would have missed my flight home since lines were super long and chaotic at Honolulu airport. Seating was also a major bonus since you get plenty of leg room. It was such a stress free experience booking though first class that I personally would save up more to for first class for future flights. Flight Attendants: Sitting though a 5 hour flight, the flight attendants were always asking if you needed anything in terms of refreshments. Nanette was a flight attendant I personally remembered since she had caring and genuine attitude. Food: The food was surprisingly great for what you get on an airplane. As soon as you enter and take your seat, the flight attendants hand out their special menu and offer you a cocktail. You are first served with a cocktail or beverage of your choice, a light dried fruit and nut mix, an appetizer, a full entree, and dessert. To wash down your meal, you order whatever you wish for on the drink and alcohol menu. The only negative comment about this airline is the airplane itself. The plane needed some TLC or even a bit of cleaning, especially the flight back from Honolulu. That airplane had grimy dirt and oil stuck between the crevices of the seats and the pouches holding the reading materials were tearing apart. If you like their modern/upgraded airplane, then I suggest you book their "Airbus" aircraft from Oakland or San Francisco. The 747 airplane is their older aircraft and apparently it shows! read more

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The agent at the gate Elise? Sorry if I misspelled it was super courteous, happy, smiling and helpful at 6 am in am. Helped me with my seating arrangements prior to boarding. Crazy fast service!! A ++++++ read more

Since I waited in the long line at Peets, I almost missed my flight. Yup, they called my name on the speaker, like 2-3 times that they were going to close the door. I ran with my Peets coffee spilling all over the cover to my gate. It was on the other side of the building! Oh geez! When I got there, the Hawaiian Airlines staff greeted me with a smile and said "The coffee was that important, heh?" Hahaha... The airplane flight was pretty smooth. There was a bit turbulence, but overall the airplane flight was comfortable. I am happy that there were no delays! Mahalo, Hawaiian Airlines! Mahalo, Hawaiian Airlines! read more

First and last time customer. Having mechanical issue with no much choice, result in delay of hours and hours read more

We flew non-stop from SJC to HNL. We had a pretty descent experience on both our flights. They left on time. They served real food, not just snacks. From SJC to HNL they served a cool little fruit tray. On the way back, they served a decent little meatball dish, along with a complimentary glass of wine. Nice. The flight attendants were very friendly and accommodating. One of them, I think his name was Maka, went out of his way to fix my chair that wasn't reclining. He spent about 5 minutes working on it until he got it to recline properly. Props for that! Couple of things I didn't like... - Wasn't able to reserve seats until 24 hours prior to the flight. I didn't like not knowing if there was a chance my family and I would be seperated. - No individual screens on this flight. - No in-flight movie. -Checkin process at HNL was a madhouse. All-in-all, we a pretty decent experience on our flights. read more

One word, Lame. Okay shit happens, that's fine. However, how you deal with it is how you manage to keep or lose customers. Your customer services team definiately knows how to lose customers. So Hawaiian sends me an email about 16 hours before departure, and says our 7:30am flight to Maui tomorrow is cancelled. (Just an email, no calls or text) They did not even try make any sort alternative arrangement. We also have booked first class tickets, so they didn't do this for anyone. I called, the phone rep is like.. "oh, you can rebook this flight anytime you want, no extra fee.. when would you like to go??" I was like "I would like to go tomorrow as per my vacation plan.. you dumb xxxx". Okay, I didn't say the last sentence. However, this entire call, she didn't even apologize once for ruining our vacation. In the end, they have nothing for us until a day later. I finally just told them to cancel the whole thing. I managed to book a last min new flight on United for a lot more money. Thanks Hawaiian Airline. You guys now are on my blacklist. read more

we took Hawaiian airlines to hawaii, both ways. I did not have any problems. it was nice to get a complimentary meal, but the meal was not the greatest! we could not eat the bbq sandwich, it was way over powered with bbq sauce the chicken, well it look like...crap! we were lucky because we brought our own snacks, I would advise to do this..because it's not always good to have things for free! unless it's the rum punch! now that was tasty! everyone on broad where very nice. I would fly again with Hawaiian airlines! ALOHA! read more

Hawaiian Airlines - free rum punch! very tasty! Mahalo! - Airlines Near Me - San Jose, California

I flew to Hawaii from SJC. This was my first time using Hawaiian Airlines. First on the way to Hawaii, it was 2 hour delay because of mechanical problem. So we missed the connecting flight. The receptionists who took care of the change were extremely slow and so inefficient. No apology. On the way back to the Bay Area, we first flew from Kauai to Maui. The landing was so scary. No smooth descending. After landing, the speed was still so high. I was worried. Then again at OGG, 1.5 hours delay because of the mechanical problem AGAIN. They should do more accurate maintaining planes. read more

I caught covid from this airplane. I haven't even had a cold in 4 to 5 years. Why would they keep us 6 feet apart in line when they're going to jam-pack us at max capacity into a tiny airplane right after? No empty seats. I practically had someone sitting in my lap (rather large set lady that almost took an extra seat) the entire plane ride I could hear people sneezing and coughing. The seats have no leg room on top of that. The windows were dirty and they hand you a small wipe when you board the plane so you can wipe down your hands? But the airplane is dirty and not sanitized. I wish they took more care especially during these times to prevent people from getting covid. read more

Hawaiian Airlines came through on a vacation that I had been looking forward to all year. We found a great first class fare to Hawaii and booked an early morning flight, so we wouldn't arrive late at night because of the three hour time difference. First class is always roomier, and Hawaiian delivered big, comfy seats, and only two to an aisle. They also provided a private bathroom for the smaller first class section. This airline has a great safety record, probably the most important factor in choosing an airline. It also got passengers into their seats and departed on time, not an easy feat when there are about 80-100 recent high school graduates on board. The food is Hawaiian gourmet in first class, with a celebrity chef written up in the magazine. It was a delicious quiche with a potato crust, and a fresh fruit salad. I also enjoyed a glass of champagne (all complementary) with the meal. We rented a set of headphones (bring your own if you remember) and watched three movies I had been wanting to see, Ladybird, I, Tonya, and Black Panther. Then I started playing Hanafuda, a Japanese card game on the gaming console. There were also selections of music and short films about Hawaii. On the return trip we also found the complementary Teriyaki chicken sandwich tasty, and appreciated the Maui Sweet Onion Potato chips. (We actually split one meal, then shared the other on the late night drive home from San Jose). There were free Mai Tais on offer on the return flight, and complementary sodas. They upgraded the airplane we were on for the return trip to a newer model, and it ate up the miles, so we had a speedy flight. We would definately fly Hawaiian again, and look forward to more Aloha! read more