Even though I didn't find what I was looking for in a costume my experience was great. 2 staff…read moremembers checked in on me numerous times to see if I needed help with finding something. They have a large range of costumes and dance wear. I have been coming to this business over about 8 years off and on. Normally I leave with something. This year I could not get my costume together like I wanted to. The employees are great. The parking is a little tight but most of the time you will get a spot. You can purchase or rent costumes here.

Costumes are not just for Halloween. As long as there's a party - it can always have a theme. I…read morelove costume shops that are open year round for that purpose alone. I go in a few hours til closing and it's pouring rain outside. I run inside and imediately slide into an aisle and check out all the nerd wear. I love Star Trek. I'm just lost going from one aisle to the next almost forgetting the purpose of the trip. Evrything is pretty organized. I get through the first room before I notice I havent been greated or even seen anyone that works here? I finally find the mask section - in the second room. Great selection of costumes, props, accessories, and shoes. But only standard sizes. Or maybe I'm too tall for my own good - everything was extremely short. Finally found one clerk, he seemed to be starring into space. I decided to cross in front of his face a few times coming from randon directions. Most people at one point will ask "May I help you find something" - Not him! And what's up with the dance gear? Pretty good store but the lack of service is really a determinent.

I had an online pick-up and proceeded to one of the open lanes since the online pickup sign doesn't…read moreclearly point to a specific register. I had two different orders and had issues pulling up the pick-up barcode for my second order so the cashier asked for my last name. He made a brief tempted to ask someone to look for the order but gave up after a minute or so and moved on to ring up the lady behind me. I was standing there just waiting to be helped so I asked the other guy that was at the online order section. He too made a half ass attempt but moved onto something else. At that point, I started looking for my orders myself. I located one of the two orders, but had difficulty finding the second one. A third employee came towards me and asked if I needed help. She was finally able to locate my second order. Got home, and found out that the mask I ordered was broken. I went to a different Party City and they didn't have the exact mask so we had to go with something else. At that location, we were told only an exchange was allowed so we ended up paying nearly $10 more for the other mask. Overall this was poor and frustrating experience that resulted in us paying more at a different location. Update: I found out that Halloween returns must be returned at least seven days before Halloween. I looked up the policy since the cashier at the other location didn't specify.

I came to this location, as I purchased a Halloween costume online that I needed to pickup…read more When we walked in we were frightened by some screaming clown that scared the living daylights out of me. I didn't waste any time and headed to the front counter to inquire about my pickup order. I was worried I'd be frightened again by a skeleton or clown or something scary. The two guys at the counter were helpful. Grabbed my to-go order and were on our way. The costume fit and looks great!

Honestly- I was bummed walking into this store- first time ever. This location has only costumes-…read moreno decorations. I finally have a house to decorate and I want to go nuts and this Spirit Halloween location just let me down. It's in a small space- a warning sign I saw when we pulled up to the address. The year before it was in the same basic plaza just in a much bigger storefront. The one costume item I am hunting for- they didn't have. Eye roll- all these costumes and accessories and nothing for me. I think this is the first year ever I didn't purchase anything. Next year! Or maybe I will go shopping/hunting another location!

When looking for dance shoes, I like to make sure I know all my options. So I go out my way to…read morecheck this store on the other side of town. Store is pretty tight - as in small. And it seems to be geared more for the pint sized. I was tip toeing around a bunch of ankle biters that were trying to get the right size tutu's and ballet slippers for an upcoming residual. Cute. But with so much attention to the little ones I felt that none was given to the over 5' people. I'm looking at the limited supply of shoes for quiet a long time. Hoping that at some point there will be an available person to help me. The only question I had to ask, "Is there anything else that is not already on display?" NOPE. Which was enough to do an about-face and walk out and check out what else the plaza had in store. Great collection of dance/performance attire and dance shoes. Unitards, leotards, skirts, tutus, tops, and bottom. I'm not sure but I think they had costume makeup as well. There were several adult dance shoes but I would recatergoize this place more for Kids' Dancewear.

Pam the owner is very nice, she was such a help getting us all we needed for dance. We will shop…read morehere again.

One of my all time favorites during the season…read more We take our granddaughter whenever we get the chance. What's so cool, the staff knows her and always say hi. Favorites: She loves the animatronics Theme sections are amazing The only negative thing I can say, it's not open year round. It's almost like an indoor theme park for our granddaughter. Highly Recommended

Great customer service! lots of selection! Make sure to use coupon off website if you shop here!!read more

Faith/Elsa arrived punctual and beautiful! She was so good with a busy bunch of 3 and 4 year olds…read more Her singing Let it go was great and my daughter felt extra special when Elsa joined in for Happy birthday. She was so amazing, she was the most perfect Queen Elsa. I loved her so much! When she left the girls couldn't believe they "met the ORIGINAL Elsa" (their words exactly). Thank you! We will definitely do this again for another birthday.

From the owner: Party Princess Productions provides high-end birthday party character entertainment specializing in…read moreprincess parties, superhero parties, Star Wars parties and many other character themed events. Our custom handcrafted costumes and wigs, along with our quality cast, ensure the most authentic performance for every special occasion. Our characters face paint, sing, play games and take pictures! Our party character entertainment is the perfect addition to your kids birthday party, corporate event, and many more!

Ordered a ton of stuff 2 weeks prior !!! Arrive to pick it up on time and nothing has even been…read morestarted. asked to speak to the boss and she looks right at my order and says I did not know you had and order. People have timeframes. If I'm paying you. Be on time. Won't be coming back. Managers are a joke.

On my visit to Party City, I can say that this is the one place you need to be for all your…read morecelebration needs. Whether it is graduation, prom, birthday or retirement. Perhaps a fourth of July, Christmas, or Halloween. I could go on and on but, I am not going to. Packed wall to wall and floor to ceiling are all kinds of party favorites. Balloons, streamers, banners and napkins. Party games, candles, novelty candies and party hats. I could go on and on but, I am not going to. The store and parking areas were clean. The friendly staff were also kept neat and tidy also. Checking out went quick and efficient. They did however, seem to have a massive shortage on helium. Signs posted all around the store about a global helium shortage. Buyers beware; Check for helium before buying your balloons or floating paraphernalia or you may have to use your own hot air.

I'm not much of a party planner, to be honest, not much of a planner either. I prefer to be…read morespontaneous, most things are better that way. When it came to my daughters birthday, I wanted to get her some balloons that'll make her eyes POP .. with excitement! Thank you Party City! I don't visit regularly but I knew this had to be place where I could find what I was looking for. At the time I'm posting this review, M-I-C-K-E-Y M-O-U-S-E and the crew is all the rave .. she gets it from her daddy honest. I remember going crazy over that mouse with gloves and she's not different. As I searched the website for balloons, I saw a few options that were reasonably priced and that were available for pick up within two hours. Before finishing my order, I had no idea there was a helium shortage .. was this on the news? Should I be concerned? I was completely oblivious to this. After placing my order, I received a phone call regarding my order. In the call two things happened: I was given a shorter wait time and an option for the coveted helium. When picking up the balloons, I didn't wait at all and they were ready as mentioned. Very friendly staff and eager to help with any additional questions or concerns. Party City came in clutch on my daughters special day, they didn't know it but I was very grateful for their customer service and making this dad a hero without a cape.

Bad customer service Unhelpful staff…read more Cashier cant even ring up the entire order and on top of it she tells you to take receipt to get the balloons you order but that she didnt include on transaction. Then the staff that works filling up the balloons look at you like you have 3 eyes because the balloons are not on receipt, maybe if the cashier does her job they wouldn't have this issue. Do not blame it on the customer. If not how about you install self check outs then if the customer forgets to pay for it there. Then you can blame the customer Definitely not coming back to this location