Even though I didn't find what I was looking for in a costume my experience was great. 2 staff…read moremembers checked in on me numerous times to see if I needed help with finding something. They have a large range of costumes and dance wear. I have been coming to this business over about 8 years off and on. Normally I leave with something. This year I could not get my costume together like I wanted to. The employees are great. The parking is a little tight but most of the time you will get a spot. You can purchase or rent costumes here.

Amazing selection and customer service! Julie (the owner) opened the store for us on a day they…read morewere closed to help us out in an emergency (My daughter had her dance clothes stolen at school and had to be at rehearsal right after school). We have shopped here for years and have always had a 5 star experience but this was above and beyond! Thank you Julie! Just another great reason to support our local Stores!

You have to see this place in person if you're in the area. There's hundreds of shops in the area,…read moreand most all look the same, but then there's this place. This store is like a theme park and a store all in one. Come to think of it, I can think of a *certain nearby theme park* whose own pirate gift shop isn't as cool as this one. If you've only got a few hours in St. Augustine, visit this one. I probably spent a half hour in here and bought a few things. I meant to return the next morning but a change in our flight meant leaving at 3am. I am definitely coming back to this place. Even if pirates aren't your thing, or you don't think you'll buy anything, you have to come here and just see it. More work went into this place than 99% of the other businesses in the area. I really regret I didn't grab a few more things I was on the fence about. A future trip, perhaps.

It is a very fun store with tons of great merchandise for pirate enthusiasts! The people are…read morefriendly and warm.

I had an online pick-up and proceeded to one of the open lanes since the online pickup sign doesn't…read moreclearly point to a specific register. I had two different orders and had issues pulling up the pick-up barcode for my second order so the cashier asked for my last name. He made a brief tempted to ask someone to look for the order but gave up after a minute or so and moved on to ring up the lady behind me. I was standing there just waiting to be helped so I asked the other guy that was at the online order section. He too made a half ass attempt but moved onto something else. At that point, I started looking for my orders myself. I located one of the two orders, but had difficulty finding the second one. A third employee came towards me and asked if I needed help. She was finally able to locate my second order. Got home, and found out that the mask I ordered was broken. I went to a different Party City and they didn't have the exact mask so we had to go with something else. At that location, we were told only an exchange was allowed so we ended up paying nearly $10 more for the other mask. Overall this was poor and frustrating experience that resulted in us paying more at a different location. Update: I found out that Halloween returns must be returned at least seven days before Halloween. I looked up the policy since the cashier at the other location didn't specify.

I came to this location, as I purchased a Halloween costume online that I needed to pickup…read more When we walked in we were frightened by some screaming clown that scared the living daylights out of me. I didn't waste any time and headed to the front counter to inquire about my pickup order. I was worried I'd be frightened again by a skeleton or clown or something scary. The two guys at the counter were helpful. Grabbed my to-go order and were on our way. The costume fit and looks great!

Ordered a ton of stuff 2 weeks prior !!! Arrive to pick it up on time and nothing has even been…read morestarted. asked to speak to the boss and she looks right at my order and says I did not know you had and order. People have timeframes. If I'm paying you. Be on time. Won't be coming back. Managers are a joke.

On my visit to Party City, I can say that this is the one place you need to be for all your…read morecelebration needs. Whether it is graduation, prom, birthday or retirement. Perhaps a fourth of July, Christmas, or Halloween. I could go on and on but, I am not going to. Packed wall to wall and floor to ceiling are all kinds of party favorites. Balloons, streamers, banners and napkins. Party games, candles, novelty candies and party hats. I could go on and on but, I am not going to. The store and parking areas were clean. The friendly staff were also kept neat and tidy also. Checking out went quick and efficient. They did however, seem to have a massive shortage on helium. Signs posted all around the store about a global helium shortage. Buyers beware; Check for helium before buying your balloons or floating paraphernalia or you may have to use your own hot air.

Always get great service there! Lots of costumes and accessories to choose from. I've been going…read morethere for years.

My wife and I have visited this store at this new location in the old Marshals location before…read more The young lady at the store was very pleasant and helpful and even offered us a 10% discount since it was September still. They have a nice selection of costumes but mostly in small sizes. They do have fitting rooms so you can try the costume on and see what you are getting and if it fits before buying it. They do have some decorations as well for the yard. Overall a nice store for your Halloween needs and the prices are similar to online and other stores.