I just went there to get my oil changed on a 2007 Volvo, and the tech said that they "could not get…read morethe filter off' before letting me know they could not complete the oil change. Another tech made a "whapwhapwoo" sound like when someone loses at a gameshow. I have a feeling that he makes that sound often....

I'm reviewing them here on yelp because they should have a better average here. These guys were so…read moreGOOD! Very professional, polite, fast, excellent customer service!! Very good experience.

Stevens Auto Repair is a Mobil Auto Car Repair Service. I called Stevens Auto Repair on Wednesday…read moreto check out my wife's vehicle and I was able to set up an appointment for Thursday afternoon for diagnostic. After the diagnostic I was given an invoice with the repairs that needed. I talked with Stevie and Shaun and I set up an appointment or the repairs. Stevie and Shaun arrived on time and went straight to work. During the repairs they sent pictures of the repairs. If you need a mechanic for your vehicle then I would highly recommend Stevens Auto Repair. They are priced perfectly and they were happy to answer my questions.

Our 2004 Trail Blazer needed a new water pump, the A/C died and the serpentine belt had to be…read morereplaced. Stevens auto repair arranged a mutually convenient time, and arrived promptly. They explained everything, gave a very reasonable cost estimate and after our approval proceeded with the work. All work was completed in record time and with high quality (and I am hard to please :-)). In addition they diagnosed and quickly fixed the heat shield vibration issue, cleared the codes and checked the car operation. I am very happy with the results and will not hesitate to recommend Stevens Auto Repair. A+ job.

When I need an oil change I look for 3 things…read more 1. Is it quick? 2. Are the employees friendly? 3. Did they take care of everything (tires, inspection, etc.) Jiffy Lube meets all 3. I've always loved the service at JL's, coming from the west coast, and it's nice to see their familiar name here in Arkansas too. Trusted reliability.

I took my car for an oil change April 6th at this location and due to overfill now have over $2,000…read morein damages to my engine. At first Jiffy Lube was cooperative and willing to help even stating they would pay for clean up of car (over $300) and driveway, as well as providing rental car but once they found out extent of damages due to negligence at store they told me they could no longer speak to me and blocked my phone number. It is very unfortunate that they will not take accountability when they know they are at fault.

I took my car to Firestone to get the front brakes replaced. I was told by my car dealership that…read morethey needed to be replaced and it would cost around $375.00 to replace the front breaks. I called Firestone to see if I needed to set up an appointment and to get a quote. the gentleman that answered the phone stated that an appointment is not needed and his quote was ALOT less than the dealership. I dropped off my vehicle near the end of the business day and I was told that the vehicle would be ready to pick up the next day around lunch time. I was surprised when I received a call from them stating that my drakes did not need to be replaced and I could pick up my vehicle. They could have replaced the breaks and I wouldn't have known anything but they did the right thing. The atmosphere of Firestone is very professional and clean. I was treated as if I was a family member and not as another $$$ I will definitely bring any vehicle I own to Firestone because of how honest they are.

I came in because I had a flat tire. The employee told me the tire wasn't repairable and said he…read moreneeded to check the mileage and tread depth to determine how much I would have to pay. I assumed my warranty would cover the replacement, but it didn't, so I agreed to pay the prorated amount without any issue. What disappointed me was the customer service. I asked if they could rotate my tires while they were replacing the damaged one, and his immediate response was, "Only if it needs it." Considering the tires were already well past the recommended mileage for a rotation, I expected a little more initiative or at least a recommendation from the professionals. I also asked if they could perform an alignment since they were replacing a damaged tire, and once again, I felt like my request was treated as an inconvenience rather than an opportunity to help a customer maintain their vehicle properly. I'm not a tire expert--that's why I came to professionals. Instead of receiving helpful advice or recommendations, I felt like the focus was simply on charging me for the replacement and moving on. Good customer service is about more than taking payment; it's about educating customers, honoring warranties fairly, and making them feel valued. Unfortunately, that wasn't my experience here

Still my go to place in NWA for the best oil change, tune up and general car/truck maintenance…read more The friendliest and professionalism of the team always impresses me. They get you in and out fast and prices are still reasonable compared to others.

I was out of town and my car Air Conditioner in my car was…read morenot cooling. I took it by this awesome place. The receptionist May was super nice. She helped me with everything I needed and was able to get my car i ln at the last minute. Needed parts they did nit have in stock so they could not fix my ac but everyone was super helpful. I was only charged for the test Freon and that was a wrap. I was so happy and joyful my car was still able to drive.

Prompt service, friendly crew, quality work, and competitive prices. Coupons all the time too!read more

Super nice and professional. Didn't pressure me, but also made me aware of my options. Very quick…read moreoil change and tire rotation. I believe it was Tony that helped me, and he was very nice and personable

Changing your mechanic is a huge deal, my friends! If you're looking for somewhere you can trust to…read moredo an excellent job with your oil change and tire rotation pick this:)) they will not disappoint! Mac, super friendly and knowledgeable about the people he's working with, will take time and effort to get to know you and remember you~ Pricing is very reasonable $ :) They have a gas station close by and antique shoppe on the other side (E & W) You can cross 412 at the light and have a grand time in the small shopping plaza if you have any wait time...or you can drink their complementary bottled water and Imperial Coffee medium roast in the quaint wait area:)) Enjoy being taken care of my friends :D

I went there with a bolt in my tire, and the manager said he couldn't help me real rude. I asked…read morehim if he could send me somewhere close he very rudely said no. I will never go back there.

Great customer service. Friendly, professional, and trustworthy. I prefer going to a family-owned…read moreshop that's been around for decades. It's reassuring. I am a woman and it's great to go into an auto shop and not have to worry about dealing with weasels. Example: The week before, they fixed a flat (different tire) which saved me the expense of having to buy a new tire. This week, I got a flat on a different tire (unlucky!). They were able to quickly replace my flat tire with a new one of the same brand, size, and series (would have bought two new tires, but couldn't fit in the budget). Even though their website didn't have any scheduled appointments, Tyler and Chase were able to squeeze me in. They gave me a great price and had me out the door in about 15 minutes. Thank you for the fast, capable service, Tyler and Chase! And after everything (both times), they properly stowed the spare tire! Waiting area is clean, comfortable, with free drinks. It even has a small table and chair set for kids. Garrett Tire & Auto will be my go-to from now on. Highly recommended!

I took my truck to the shop a few weeks ago told them there was a squeaky noise, when I spoke with…read morethem on the phone they stated they would look at it free of charge. They call me tell me the noise that I was hearing was from my big tires on my truck and charge me for a tire rotation, which I never agreed for them to do. I get to the shop asked them if they would ride with me to hear the noise I was originally talking about. To their surprise, they heard the noise I was originally referring to.I tell them what I think it might be and I left the truck with them to look at it again. I've attached the estimate they gave me to fix what "the issue was". My husband looks at it because he said there's no way that noise could be from what they stated. And what did he find out, sure enough all it was was broken brake clips. This cost me roughly $12 I think to replace. The whole point to this post is to say, wait let your husband look at it or you can just take it to the shop like I did get charged for something it didn't need and then get lied to about an expensive unnecessary repair. Also,I've learned that even though this is 2024 we are still in the 1900s Era where men think women don't know crap.