We feel incredibly lucky that we happened to meet Japi as he was leaving our neighbor's pool one…read moreday -- it was honestly the best stroke of luck for our home. From day one, he has treated our pool with the same care and pride as if it were his own, and we are beyond thankful for his service. Every single week, he sends a detailed email outlining exactly what he completed, the status of our chemical levels, whether anything was added, and even how long we should wait before swimming. He also includes a picture of our pool after he's finished, which always gives us such peace of mind. It's rare these days to find someone who is not only so thorough, but who genuinely wants you to feel informed and confident about the care your pool is receiving. Our pool has never looked better, but more importantly, we trust Japi completely. His consistency, kindness, and dedication mean so much to us, and it shows in every visit. If you're looking for someone who will take care of your pool with honesty, heart, and true professionalism, we cannot recommend Japi and GP&A Pool Services enough. They've been an absolute blessing to us.

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

We started the process of getting our vinyl liner pool back in April, and while the weather…read moredefinitely tested everyone's patience, NTXPool Store was incredible throughout the entire project. They worked with our space in our backyard and the design I was looking for. Between all of the rain, they had to excavate, wait for the ground to dry, then come back to install the pool, pour the concrete footing, complete the backfill, do the framing, and finally pour the concrete decking--all while working around the rainstorms. They made the best use of every dry day they had. The entire team was professional, courteous, and respectful of my work schedule, making the process as easy as possible for me. Now that everything is complete and the weather has finally cooperated, we are absolutely loving our new backyard! The pool and decking turned out beautiful, and it was worth the wait. I really appreciated the informative contract that they go over with you. It has lots of information and any questions I had they answered. It was super easy to text or email them and get a response. I highly recommend NTXPool Store to anyone looking for a company that truly cares about their customers, does quality work, and stands by their commitment even when Mother Nature doesn't cooperate. Thank you NTXPool Store for making our pool dreams a reality!

We have been arguing with them for almost 2 months now to get a refund on work that they couldn't…read moredo but was contracted to do in our original contract. They don't take accountability for anything and are blaming everything on a third party contractor that we had no knowledge from the beginning that they would even be a part of our project. Now they are withholding our refund until we sign a form releasing them of any accountability. That is not standard business practice. Also Mike W. who commented on these reviews that he had a spa and pool put up by the company is the owner of NTX pools along with his wife Shara W. its public record...look it up. we were told by their son who does the installations on the pools that our refund would be coming and they still refuse to give it to us and are no longer answering our emails. response to their comment: Every company that I have ever worked with has been up front that they will be using a third party. We were never told that. I do know how things work so don't try to patronize me. we have signed forms that the work is done after every step. You are adding in a new form and trying to get us to sign it. There is no "going to bat for us". My contract was not with the concrete company it was with NTX/NTXI. You told me at the beginning that the patio wall would be $2500. Then when it came time for us to get the refund you tried to say it would only be $1800. we argued back and fourth with you about it. It wasn't until i looked back at my emails and found where you had stated what the price of the wall was originally that you finally agreed to it yet still haven't given it to us. Obviously I'm not the only one with these complaints so please tell me who is being untruthful? Also defamation is making false statement, none of these statements are false I have email proof of all of it. Mike W. May not be listed on the business but he is your husband.

We contacted Derek for a remodel on our pool and couldn't be happier. They fixed things we thought…read morewere irreparable and the new plaster and tile look amazing. Recommend 10 out of 10

From the owner: Aqua Architects isn’t your average pool builder — we’re a design-driven, detail-obsessed team that…read moretreats every project like a personal masterpiece. We don’t mass-produce pools. We craft custom outdoor spaces that elevate your home, enhance your lifestyle, and reflect your vision. Based in the DFW Metroplex, we’re a small, hands-on team that walks you through every phase — from design to dig to the final drop of water — with clarity and care. You dream it. We build it. The right way.

i was doing a complete start up of our swimming pool and the water was turning green before I could…read moreget it full enough to run the pool pump. I called them and Lance made a special stop to help me with it! The pool was crystal clear after that and it has been perfect ever since! He keeps a good check on everything for a reasonable price! I totally and highly recommend this pool service! They've exceeded all expectations! Anthony M.

Whenever I have a problem with my pool, I call Lance at Certified Pools of Eustace, Texas. They…read morealways respond promptly repair the problem immediately. Two years ago, I had an electrical problem with my pool equipment. Lance came out later that day, made the repair, and had my pool back and running in less than 30 minutes. Yesterday, I called Certified Pools because the heater on my spa was not working. I left a message but Debbie called me back within 10 minutes. She scheduled an appointment for the following day. Sure enough, Lance showed up right away and had the heater going within 30 minutes. If you need someone to repair or just service your equipment, you can't find a better, more reliable company than Certified Pools.

William got back to me right away, and I didn't even place the ad until later last night. He was…read morevery nice, professional, and answered all my questions. Very efficient! Great customer service! Enthusiastic, with a great attitude! He came by early afternoon today. He diagnosed the problem, cleaned the pool perfectly, and taught me a few things also! He was helpful in every way! And, the pool looked gorgeous! He is so nice, and he knows exactly what he's doing! You won't go wrong hiring him! If I didn't already have a good pool man, I would have hired him today.

From the owner: Howdy! Is your pool ready for the Texas heat? Don't let pool chores ruin your weekend. The friendly…read morepros at Tex Mex Pool Care are here to handle all your pool cleaning and maintenance needs, so you can just relax and enjoy your backyard oasis. We're a locally owned and operated company serving the Dallas and surrounding communities. We know Texas pools! Our Pool Care Services Include: * Weekly Pool Cleaning & Maintenance: Skimming, brushing, vacuuming, and basket clearing. * Expert Water & Chemical Balancing: We conquer cloudy water and algae! * Pool Filter Cleaning: Keep your equipment running smoothly all season. * Green to Clean Recovery: We'll turn that swamp back into a sapphire. * Equipment Inspection & Repair: Pumps, filters, and more. Why Choose Tex Mex Pool Care? * Texas Tough Reliability: We show up on time, every time. * Friendly, Certified Technicians: Your pool is in great hands. * No Sweat, Simple Pricing: Clear, upfront quotes with no hidden fees. * 100% Satisfaction Guarantee: We're not happy until you're swimming happy.

fast response completed quickly and looks great look forward…read moreto working with them on our pool in the future

I started this service relationship feeling great about things, but the quality and communication…read morehave gone downhill. I've been extremely patient and understanding, but I've had to repeatedly chase down information just to know where we stand. We went two weeks with no service due to weather, which I understood, but no one notified me. I had to reach out myself to find out what was going on. During that time, the pool began turning green, so I contacted Sean. He told me he would come out the next day, but he never showed. He eventually came on my originally scheduled day instead. I've paid for four weeks of service, yet I've now gone another two weeks with no communication, no updates, and no pool service at all.

Once again Dan exceeded my expectations with his customer service. I am having trouble with my pool…read morecleaner and he let me borrow one of his until we figured out what is wrong with mine. He took mine and to figure it out and did not charge me because he said it looked perfect inside when he took it apart. He did not charge me for his time to do this. In fact he did not charge me for anything. I am a customer for life for his honesty and impeccable customer service. Mine is under warranty and I have to reach out to Hayward so Dan told me to keep his until I get mine taken care of. So grateful for his helpfulness because I am so frustrated with what is going on with my pool cleaner. His works great in my pool.

I had a major algae problem I could not control. I called AAP and they came and checked it out. It…read morewas too far gone (see pic) to treat with chemicals, so they drained it, pressure washed it and refilled it. MY GOSH!! I couldn't believe how clean they got the plaster, and when refilled and balanced it looks perfect! It took 1 day to drain, 1 day to clean, 2 days to refill and we were back in the pool! I am very satisfied with AAP and would highly recommend them for all your pool maintenance needs! Thanks to all who helped us get our pool back just in time for this great Texas heat!!