2nd time i come thinkin it'll get better. Till this day the front of my car, my side mirrors the…read moreback with dust. The worst car wash

I've been complaining about the tunnels in this car wash for months. The brushes are not turning…read more They've been having hydraulic issues for months the brushes just drag along side of your vehicle. It never comes out clean. The boys are working hard, trying to wipe dirt off your car, which is scratching your paint because the owner refuses to either shut it down or repair it.

I ordered a mid-priced wash and was happy with it. The fragrant soap aroma in the final stage is my…read morefavorite part of this wash. Getting a free vacuum afterwards makes this car wash a great value. It's the car wash I like to visit when in the area.

Service is excellent! Value is wonderful. Everyone is very helpful and polite. Cars come out…read moregleaming!

Decided to give this another chance and it's even worse. No chemicals no pressure and equipment is…read morecompletely roached out. Even the mat holders don't work. I could have got a better clean with spit and dirty rag.

Tried to use touchless service and it took my payment. I followed the inductions and all it did was…read morerinse my car which only lasted 15 secs. I called the number listed for this place and it took me to PayPal??????

My wife and I have been loyal customers of this location since the grand opening. We only use the…read moreservice during the winter to keep de-icing salt off our vehicles, so we subscribe to the monthly plan--$24.99 for unlimited washes. Recently, I noticed some unusual charges in my bank account. After looking into it, I discovered that my wife's car was being charged $16 for every single wash, instead of the monthly rate we originally signed up for. When I checked the app on her phone, I saw there is now a feature that allows individual wash purchases. Somehow, her account was switched to that option without our knowledge. I contacted the corporate office and explained the situation, but they claimed they could do nothing and told me to contact the specific location. When I called the location, I spoke with a very smug representative who insisted that they "always explain" that individual wash purchases incur per-wash charges. I explained that no one had spoken to either of us--we signed up through the app and never interacted with staff at the location. For context, their top-tier unlimited wash plan is $34.95 a month, allowing daily washes. Yet in just five weeks, they charged my account $96 for individual washes. I proposed a simple, reasonable solution: keep the $34.95 monthly fee for two months and refund the difference. They refused outright. This was not an accident, and their policy claims they thoroughly explain charges--something that did not happen. Despite seeing two years of consistent monthly subscription use from both my wife and me, they chose to prioritize an extra $25 instead of retaining loyal customers. I told them they could enjoy the $96 because we will never spend another penny at this or any Tommy's Car Wash location. There are dozens of monthly car wash options across Metro Detroit, and I strongly recommend avoiding this company. They clearly do not care about their customers. It's disheartening that customer service has fallen this far. Even when presented with clear evidence of unusual charges completely outside our normal usage pattern, they were more concerned with squeezing a few extra dollars than doing the right thing. Absolutely incredible--and profoundly unprofessional. I only wish there was an option to give zero stars. But as you can see from their star rating, I am not the only person that has had an issue with this location and the way that they treat their customers.

Ripped paint off my truck, broke my mirror and one of the brush rollers slammed into my bedside…read morehard enough to dent it all in the same wash

For a basic interior detailing job , I talk to them about a bad experience I had with one of there…read morecompetitors. I explained that after a week all the stains came back and I was thoroughly disappointed with them. Johnny's seemed to understand and we're puzzled about stain's coming back ( carpet and seats) and said they had not had any complaints , they did my truck for me that I had just purchased a couple months earlier and told me he had to dye some areas and the truck interior looked ok when they were done. It's been a couple months and all the stains are back in the carpet and clothe seats. In there defense I'm not taking it back and dealing with it. I like my truck and just going to replace the carpet and seat covers with katkins

I had a full detailing done on my 2015 Lincoln . Being a Ford Motor…read moreSalaried Retiree I have had numerous detailing done over the decades with mixed results. Bottom line, Johnny D's is a first class detailer that not only does a fantastic detailing job, but takes pride in the work that he does. Being a senior, I take pride in maintaining my vehicles as their appearance and condition are a reflection of my self. Finding responsible servicing people that do a great job and treating your vehicle as though it was their own is not an easy task. I would not hesitate to recommend this business to family and friends as they are the best of the best. Ron B.

I got a free coupon in the mail (Praise God, it was free), when I arrived, I saw that there were…read morenobody there to spray down my car 1st, so after going down the line, got my car "washed", then I drove around to the vacuums, and before I vacuumed, I went to dry off my car, and it was so very dirty in the back located at my license plate (the dirt wasn't touched), because, nobody hosed it down, before I went down the line -_ - ..I went to vacuum my car, the vacuums barely sucked!! So I drove down to Dales, and paid for a MUCH BETTER job, than what I got thru here. I guess you get what you "paid" for ..Nothing to write home about. I was NOT impressed -_-

I haven't really been happy lately with the car washes here. The machine never gets the back of my…read morevehicle and the last time I went back around they seemed a bit disturbed that I went around again. I also subscribe to monthly washes. Today, not one of the vacuums had any suction. Again this has been an ongoing problem that they fail to respond to. I am going to inquire as soon as I end this remittance.

It was really easy to use and it's actually really fun to do haha. My sunroof is broken and i don't…read morewant to take the chance of water getting in my car so i love going here and cleaning out my car

From the owner: Accepting new customers today!read more

Great place they will not steer u wrong love them guys dis Kyle been dealing with them good ppl for…read moreyears

Very good car wash for a great price around. My car came out so clean and they put in the extra…read morework to get all the dirt off before my car went through.

I take my car in and it looks brand new when I am done. Great business!! My whole family brings…read moretheir cars here.

Visited today with a pretty buggy front end from traveling for two days. No line so I was able…read moredrive right up. Unfortunately the staff was inattentive and rushed me through. Headed to the gas station and then noticed the front end still covered with bugs. Went back and explained the issue but they still rushed me through. No extra effort, no concern. Still has bugs. I'm not going back