So I met with Tom who seemed very competent. We agreed a…read morescope of work and timescale and I paid the deposit. Tom slipped the installation by 2 days due to weather conditions which is acceptable. In the meantime I had read the reviews on this website and seen the reports on on the trading standards site all very poor and suggest that Tom is not to be trusted. He installed a new paver path at our house with included a raised step,I watched the whole job from demolition of the old path to the application of the sealer on the finished job. The job was done to specification using the correct foundation and top mix materials to provide a solid base . Apart from the slight slip in schedule the job is of an excellent quality,Tom is very responsive and answered his phone every single time I called.He responded to all requests positively left the site clean and tidy. The only reason I have not given 5 stars is the slippage in timescale which to be fair was due to weather conditions.

I have used 5 Star Pavers 2x now to do clean/resand and seal my driveway and lanai. Excellent…read moreservice and quality work. They show up early, ontime when they are scheduled, an stay till the job is done. Working with Tom was easy and they stood by the quote that was given. They are fairly priced. I would highly recommend them. Give them a try once, and you will use them forever!

Overall a bad experience…read more We chose Commercial Residential Aluminum (CRA) for positive experience 10 years ago, with good CRA lanai cage still on our property. But this lanai extension and patio paver project was poorly managed administratively. This caused us issues and extra work/cost. The project was slow to finalize contract taking weeks; review delayed as CRA has e-mail domain issues; needed to correct several errors they made. Coordination for the patio paver work was weak. We had to direct obvious items ourselves, including connecting / continuing existing drainage (that was part of contract) and removing/reconnecting obsolete drain pipes; (all part of contract). Most concerning, CRA ordered the wrong pavers: initially attempted to place that blame to us, and only acknowledged the mistake when proven otherwise, our grey color choice in writing twice. This color issue finding occurred on paver installation day - 3 weeks into the project. We were told correcting the paver color would delay the project another 3-4 weeks for new paver delivery (an unknown). This was rough to hear after the job had already been put on hold by CRA merely because we asked to be included in any cost change requests. Trust in how they'd treat us now was low. CRA putting our job on hold caused distrust. Left us little choice but to proceed under pressure with the wrong color material. (I.e. Duress; wrong decision!) There was also no meaningful accountability for this paver error. We incurred significant out-of-pocket costs for trying to fix their error by staining, sealing, and the labor to correct the pavers. No compensation or acknowledgment was provided in the end. CRA denied helping or paying the labor needed to do the project (that's the real cost). But glibly advised they'd pay for the bottle of stain. These communications have been awkward to say the least. To elaborate on CRA change-order handling: Our project was paused for a week (put "on hold" by the office manager until we Docusigned agreement to pay) solely because we justifiably requested to be included in any change order discussions / cost increases and receive proper documentation. They states ours is a "retail job" and we did not warrant being included; charged an additional $450 related to the footer digging / stump hole filling work that was double billing. Disappointing because prior guidance from CRA was that the trench could remain as-is. We had already a paid other contractors for this added work so did pay double. We asked for a copy of that $450 invoice or payment of that invoice. They denied providing it to us which is suspect. The final bill has been sent to us by CRA with out this. Paver install was via a subcontractor too I found issues with footer to paver connections that would have caused large delays if not seen. Later undercut landings I had to repair myself. We waited for a week for the paver team to finish the sanding pavers (it took 45 only minutes); but this delay negatively impacted other work we tried to accomplish such as the color issue - not allowing us to get labor help. To their credit, the aluminum cage installation itself was well done - final inspection quality was lacking. It required follow-up work was done well. DO FULL INSPECTIONS! Overall, this project involved poor communication, lack of coordination, and questionable billing practices. Operationally the team did follow through swiftly to address the inspection concerns and minor issues observed after job completion and we appreciated that very much. Not the level of professionalism we expected. Rating 2 is based on not trusting the company, being boxed in by CRA on decisions that we ultimately regretted. It should be a 1. But the ops team tried hard. Final: CRA just wanted their money. HOW they operated seemed less important than getting STUFF DONE. Photos : tan pavers vs requested charcoal grey. cage install with dyed pavers (first of several tries to fix ourselves). door kick panel popped open. Inspection findings.

We recently used CRA to complete our lanai extension. These people were great from start to…read morefinish.They are professional, respectful and friendly. They explained the process thoroughly and made sure we were comfortable.We would like to thank Scott, Holly,Josh, Tito's crew and everybody else involved in the completion of our lanai. We are very satisfied with their service and products.

Again, if I could give them a Zero I would give them a triple Zero. To all customers that Steven…read moreand Robin Lagasse defrauded and promised one thing but installed another because in tiny letter they had written that instead of Travertine they could send brick, but charge for travertine. Please, my email address is verycken@aol.com. I have an attorney, we are filing criminal charges. I have filed charges with Florida Department of Licensing. Robin was charged with fraud in March 2021 in Sarasota. Steven also has a record. Please get in touch with me so that we can go after them and stop them like Olympus Pools was stopped. Again, get in touch with me. Why be anonymous? They crossed out the payments so that they do not have to do the bonding until the very end. The rusted rebar is coming through the concrete. The plumbing has one pipe 20 inches from the second twisted pipe which is 25 inches from the third one and 10 inches from the fourth one. It is not holding pressure. The six to 8 weeks has become almost one year and he wants me to give him the last payment and trust him that he will bring the equipment and bond the pool. He also cut my brand new solar system above the valves, which he took with him. Run, do not walk, run away from this company.

DO NOT USE THEM!! Steve Lagassa will sell you everything and not stand by his word. He was nasty…read moreand very unprofessional when you ask about what he said he was going to do. They put the wrong color in my pool and will not even come look at finished pool to see it. By sides the actual pool not matching the sample I picked out I have proof from the men who put the surface in told me it's not the color I paid for. Steve Lagassa and Steve Zonakis don't even want to speak to us about it. They only send me emails requesting payment. The whole process dealing with them was terrible. They do not stand by their work and very nasty people!!

Left one heck of a mess behind. Very unprofessional. Never showed up until 10 am. Stood around as…read moremuch as they worked. Very nosy asking lots of personal questions about resident and property security. Have pictures to .show poor craftsmanship

The good and the bad:…read more 1. Walter needs to take a customer service skills class. This man has absolutely no clue how to work with or how to deal with customers. He comes off as very bothered to answer basic questions about a proposal. And prepare yourself if you have an issue with their work. They made a mistake during our roof replacement and he was very argumentative, snarky, and defensive when we tried to get a resolution. 2. Keep an eye on your invoice and make sure they prove they used the materials they said they used. I watched his guys load materials up at the end of the job only to find I was being charged for these materials on my final bill. 3. The onsite workers did a great job cleaning up. They picked up multiple times throughout the process and we had no issues with them. My only criticism would be that they have someone onsite who speaks english during the entire process, so you can ask questions as things come up.

When ai moved to FL I ended up getting thrust into the position of my COA President…read more The community was not in great shape; financially, physically, or in most other matters. To get properly insured I was told we needed new roofs. I was able to get the insurance company to give me 3 years to get 18 roofs replaced. They agreed. I interviewed 6 companies. Recieved estimates from all 6. One stood out. Strong Roofing. How did they stand out? The people. They listened. They asked questions. The answered questions. They understood that I wasn't looking for just new roofs, I was looking to create a relationship. People undervalue the relationships communities and their vendors should have. I don't. Neither did Strong Roofing. Price wasn't the determining factor. They were not the least expensive, nor worry they the most expensive. What they were was a company willing to explain the process, the materials, point out the ROI and the importance they put forward in customer service, service delivery and product. Through creative financial management on our communities part (all legal and transparent) and Strongs flexibility, we were able to work together and complete the 18 roof project in 2 years. Bottom line. When looking for a company to replace your roof, look for a partner with integrity, quality, with a desire to provide great products, and great customer service, if you need a new roof it has to be STRONG!

Preface to say that when our metal roof was installed they were timely and efficient (to the tune…read moreof $42K+) that is the reason as well as the sincere attempts of Ben to repair that they earned a second star. Note: Less than 3 years later after the original installation some 4 panels on the roof are completely "different/discolored" compared to the rest thus all (myself, Ben and Sunshine Metal Supply rep, Sarasota) agreeing that different panels were used thus not only unsightly but raising the question "why" and compromising the original work performed. After raising the original complaint earlier this year (February '25) and alas getting Ben to come out to inspect he agreed to the discoloration having claimed, "he had never seen that before"! After some tyme he brought it to the attention of Sunshine Metal Supply who supplied the metal roofing and coordinated a representative of theirs to come out with him and at first, after their inspection, they said it was because of a "repair" they had to do after the original install! This determination and explanation was completely false as the roof was done in its entirety upon our home purchase circa 11.2022 at one time! When I disputed that "excuse/dismissal" Ben agreed and we then explored other avenues of repair. Ben went to his boss, Trey, owner of Strong Roofing and explored remedies and "only" offered taking the discolored panels off (4 areas) and replacing them with "like colored" panels from the rear of the house and then putting the discolored panels on the rear of the house replacing the "like" panels now moved to the front and sides where needed (again 4 separate panels/areas). This of course was unacceptable (mind you a 40 year warranty on this roof and discoloration terms included!) as the problem wasn't solved it merely was "moved". When I rejected this solution and Ben followed up with Trey as we were left with only alternatives of legal pursuits Trey's reply was, "good luck with that...". It has been some 8 months in pursuit of the remedy and I was merely invited to log my complaint and disgust on social media, BBB, etc. and/or pursue via legal recourse. All of which, because of the callousness of their non-resolution I surely will, and have now pursued! "Good luck" to us!

We needed an new roof and reached out to several companies. This was an amazing company to work…read morewith. The owner Raymond Zuniga, came personally to quote the job. We got 5 other quotes and not only was his price extremely fair, he went above and beyond every single step of the way. He took pictures, reported in at each step, communicated clearly, arranged inspections etc. He even let us know the date that metal roofing was going on discount! I would recommend him and his company in a heart beat.

I'd highly recommend this business especially to anyone looking for roof work to be done, my…read moreparents were in a tough situation following Hurricane Ian & the overall experience working with Ramon homes & remodeling was 10/10. They came out & provided great service/communication to start the process & then the actual roof&gutter work done was equally as great. We did a shakewood colored architectural roof & are extremely happy with it. Thanks for the quality experience at a time when it's hard to find quality honest work.

I reached out to this business on a Sunday no doubt and the answer service called back within…read more1/2hrs and took my msg. I told them I needed the floor in at this point this week knowing that prolly cant happen! I explained our friend stiffed us and the room had been empty for 6 weeks waiting on him! A lady Maggie from Ramon's Remodeling called back and said it would be difficult to find someone in 5days!! She called back after and had a man that was able to do it Wed!!!! What a miraculous happening!!! They didn't know us at all and went over and above their potential to make this happen!!!! I will use and refer them to everyone and there isn't enough space here to express my gratitude for them!!!

Robbie and his crew did a great job re-roofing our house. They are easy to work with. I highly…read morerecommend them.

In 2022 I put on a Mark Kaufman roof in Sarasota. What made me decide to use this company, is that…read moreeverything is all done in-house, NO subletting work out. They have over 100 employees. Didn't even lose one shingle during both Helene and Milton Hurricanes! After last storm, they came out at no charge and inspected all my properties, even roofs they didn't put on. They didn't try to scare tactic me into work I didn't need. Can't say enough good about their workmanship and ethics, and their pricing is very fair too - mid stroke range, not the highest, not the lowest. So glad I went with them!!! Highly recommend you consider them for new roofs and roof repairs.