Our sweet pup was sadly diagnosed with cancer. We looked into vets near us but felt that driving a…read morebit would be worth it to work with the team at VCA and I'm so glad we did! They did a full amputation (though we explored many options with them carefully and thoughtfully) and he recovered quite well. They have him on chemo and he seems to be doing quite well. So far, his lung scans have remained clear - thank goodness. The compassion of the medical team has been exactly what we - and Winston - needed. We don't know what the future holds, but we are so thankful for the bonus time the medical team has helped us have with Winston.

Your team saved my dog's life and my family is eternally grateful. I read about your announced…read moreclosure and we just want your team to know how much of an impact you've had. Thank you!

I can't thank VEG vets enough for their kindness and caring. The 3 ladies (vets/ techs) I…read moreinteracted with treated me and my cat with so much thoughtfulness and their wisdom resulted in saving my little dudes life. I was ready to euthanize my 18 y/o cat, but they thought maybe he could bounce back from a debilitating stroke he had and convinced me to give him some time. And they were right, in a few weeks he is almost back to his old self. So thankful for you ladies!

Extremely Disappointing Experience…read more We arrived at VEG with our dog after he was bitten by another dog and had a significant wound on his leg. We stood at the entrance ringing the bell for five minutes before anyone even let us inside. Once inside, we waited approximately 40 minutes, watching other patients being attended to while no one checked on our dog. Eventually, someone examined him and then simply texted us an estimate for approximately $2,300. No one came over to explain the charges or discuss the recommended treatment with us. When I reviewed the estimate, I saw $400 listed as miscellaneous charges and another $350 for stitches--even though we were subsequently told that our dog didn't actually need stitches. At that point, we decided to leave. We immediately drove to VRCC Medical Hospital, where the difference was remarkable. They took care of our dog immediately. The doctor personally came out, examined the wound, and reached a very different conclusion from the medical technician at VEG regarding the treatment he needed. And here's the real kicker: even with stitches and all of the treatment our dog actually received, our bill at VRCC was roughly one-third of VEG's $2,300 estimate. Based on our experience, VEG gave us the impression that the focus was more on generating revenue than providing compassionate, appropriate care for our pet. Do yourself and your pet a favor: skip VEG and drive down the road to a real veterinary hospital. You'll likely get better care, a doctor's evaluation, and save yourself a considerable amount of money.

Eternal thanks to the outstanding urgent care at CVSG in Littleton, CO! After just landing at…read moreDenver airport, my dog accidentally caught his right rear paw pad on the end of the moving walkway (which will never happen again!). Blood gushing, rushing to get luggage & find urgent care nearby. Was traumatic since we are not familiar with this area for emergency dog services. Thank goodness for 24/7 availability, the wonderful Dr. Iris Schaitkin and her incredible staff went above and beyond to put me at ease and immediately analyze, x-ray, applies stitches, etc. All explained to me calmly and in detail. Fortunately mostly paw pad and skin - no broken bones or removed toes/digits. Discharged with antibiotics and painkiller. Receipts, summary pdfs emailed immediately. Followed up in two days to refresh bandages and double check in injury. Good results: Healing well! So grateful and blessed to have found CVSG & HIGHLY RECOMMEND!

We were referred to CVSG for an urgent surgery needing to be performed on our pup and no local…read morespecialists were available for several days and he didn't have that long. Our Internal Medicine specialist referred us here and had spoken with them earlier and they were ready for him whenever we got there. He and I drove up from New Mexico and arrived in the middle of the night (about 1:30am). Everyone we spoke with was super kind and the doctor on call was knowledgeable, patient, and explained everything to us and what we could expect. While the overnight receptionist made for a very bumpy experience in getting deposits and being able to explain what I was signing, everything else about our visit here was nothing short of fantastic and our boy would not be here if it wasn't for them. He went into surgery later that morning and while they did forget to call us before they went in, I spoke with the surgeon afterwards who shared all the details of how everything went. He was hospitalized for several days and the morning and evening updates along with daily visits I had a lot of interaction with the staff. There were a few times when I was visiting him where I felt like they may have forgotten about me but they do get extremely busy when multiple emergencies arrive. Every single doctor was nothing short of amazing. Dr. Bush, Dr. McEntire, Dr. Wigley, Dr. Sender, and Dr. Ineson - thank you doesn't seem to be enough to express how grateful I am for the care that was provided. It wasn't cheap but I didn't feel that their prices were gougy in the slightest when compared to other emergency vet care places.

The team at VEG are our heroes. Our English Bulldog became very sick one night and we had to bring…read morehim in at 4am. The vets and techs immediately began to help and diagnose, which included a clear treatment plan, and eventually surgery, all of which were necessary to save our dog. Dr. Thaeder, Dr, Martic, Dr. Schultz, Alexis, Sam, Becca, Kim, (and several others I'm undoubtedly forgetting) saved our dog in the most impressive, transparent, and compassionate way that I never knew existed. We witnessed every step of the process to diagnose and restore our dog's health. If you want to stay all night with your pet, you can. If you want to watch their x-rays, they have a window for that. If your pet needs an operation, you can observe that from a window if you want. If you need a private room, there are several. Apart from the deep knowledge and passion these vets clearly have, they treated our dog like a member of their own family and he clearly fell in love with them. He's already getting back to his ornery self each day, and we are so grateful!

We brought our cat here on a Sunday after he ripped out a couple stitches from a previous surgery…read moreand all the care he received here was excellent. The entire staff, especially the nurses and Dr. Pierce, was so knowledgeable and caring. We came in during a big rush but they got us checked in and shown into a private room right away. We ended up having to wait about 2.5 hours from when we came in to when our boy could get into surgery to repair the damage, but they were checking on us the whole time. The pricing was not nearly as bad as I expected, honestly pretty similar to what his primary vet would have charged for the same services. Dr. Pierce was very good about sitting down to explain options and providing clear guidance about what he thought would be best. So glad to know that this place is here in case we ever need emergency vet services again!

Tonight our 7 month old puppy started choking on a stick he was breathing but labored the doctor…read morecame out of the back within 1 minute of us getting in and telling the staff! Amazing job. Our puppy is home safe now because of their help!

This is not a good review but after my experience, I'm skeptical that the management will be too…read moreconcerned about it. My daughter took a pair of kittens in to check their health, and the staff member told her "Two kittens, huh? That's kind of out there." When the services were done (halfhearted antibiotics administration and then a referral back to our family veterinarian), I was in the car with our dog and tried to swap with my daughter where she brought the kittens back to the car so I could go in to pay and they said they couldn't "release" my daughter until I paid (???) I've been to a dozen veterinarians and this is SO weird; they never have a problem with things like this when they know you're out in the car. Anyway, the office person suddenly calls me, I gave her my card and it declined. I called my wife and she immediately transferred the funds. I called my daughter to tell them to charge the card I gave them since she was still in there. Daughter comes out so I assumed they "released" her because she said she gave them my message and then as I'm backing out, the office person comes running out in a dramatic panic and treated me like a total deadbeat trying to skip out on the bill. Mind you we've done ***TWO*** end-of-life procedures here totaling well over $2,000 which makes me a ***reliable customer*** so this mistrust over a $300 charge was wildly awkward. ANYway, never going back. Ever.

Great company. Dr. Chas was amazing and created a special day for me and my pets. He really took…read morehis time and has a wonderful and calm demeanor. I know my Lolly felt at peace with her transition. I will never take a pet to a vet clinic for euthanasia services ever again. On the day of my appointment, I was nervous and scared, not sure if it was the right time. When they told me "Chas" would be my vet, I felt relieved. Because the last pet I euthanized was nicknamed "Chas," so I know the universe was telling me it was the right time and that my other pets were with me to greet her. Thank you thank you thank you, Dr. Chas and support staff! You made my pet's passing very comfortable and special. Dr. Chas is very wonderful.

Caring pathways was fantastic as we had to say goodbye to our dog. Dr Lei was amazing!…read moreCommunication was clear and she was on time. Dr Lei took the time to be sympathetic and understanding and also explain exactly what the precess was going to be like. I never felt hurried and we proceeded when I was ready. Putting a pet down is never easy but it was well worth the price to do it at the comfort of home.

Very thankful for the staff on Friday morning June 26th! I woke up to my sweet boy eating a whole…read morebottle of his sister's doggie NSAIDs! The front desk staff were so nice, the guy who took Marley back quickly was an angel that morning, and the vet was so kind and comforting! I wish I had grabbed everyone's names to thank them so I hope they see this!

Incredible. Having had several experiences that were negative with respect to vets, we were so…read moregrateful to the doctors and staff here at AESC. Our 3.5 year old serval cat was hit by a vehicle in Gatlinburg. He was badly injured with blunt force trauma to the head and face, lacerations on his back, all four paws badly abraded and unknown internal injuries. We were at a loss as we did NOT have a vet and didn't have a way to get him in a crate. Silas wasn't socialized as a kitten so we took him on as no one else would. He is not a mean cat, just quite anxious. Silas was a replacement kitty as our first cat died in the Gatlinburg fires -- Silas has a special place. Although we cannot hold him we can pet him. I called many vets that day and was frustrated by the answers I received. WE REALLY NEEDED HELP AND NOONE SEEMED TO CARE. (It took 2 days to get Silas into a carrier) Finally, I called AESC and knew after talking for less than a minute that this is where we were taking Silas. When we arrived at AESC the staff quickly got Silas to an exam room and within 2 minutes Dr Rutherford appeared. He addressed Silas' pain immediately, (he had been hurting for 2 days), and had x-rays completed in minutes. The doctor listened, was knowledgeable and we discussed the possibilities with respect to the surgery Silas needed. His jaw was broken in 2 places and he had additional superficial injuries as well that would heal by themselves over time. The surgery went well and we continue to care for Silas at home. He was discharged the same day as the surgery. So grateful to have found this clinic. Hopefully we will not need emergency services again. But in the event we do, we know exactly where we will be taking Silas. And that knowledge in and of itself is reassuring as we haven't had any place that we felt comfortable taking him. Thank you to the staff and Drs. Rutherford, Bains and Boling at AESC. K shields

Our senior frenchie has crossed the rainbow bridge with help from Dr. Kuban in our home. He…read moreexplained the process to us before he started and while it was happening so we knew what was happening, which was helpful cause I wasn't listening very well between sobbing. Dr. Kuban was very compassionate and gentle with her and very patient with us. He made sure she was distracted and comfortable. Asked if we had questions. Asked what blanket and toys we wanted to go with her. I've had 4 other dogs that passed naturally from old age so having to make this end of life decision for my baby of 15 years killed me. Her last moments and memories were not filled with anxiety, stress and pain but of smells of home, her bed, and her humans surrounding her. Highly recommend if you need to assist your fur baby cross the rainbow bridge and making heart wrenching decisions just a little easier.

Writing this review just two days after putting my amazing Great Dane down. I called multiple at…read morehome vets to ensure I was going to give my pup the best care on his last day. The vets I called lacked the sympathy and understanding. It seemed to be more of a business deal instead of the important last day for me and my pup. When I discovered CK9 veterinary, I called and talked to Dr. Clint, he was VERY sympathetic and calming. Just speaking with him gave me the peace I needed to ensure my dog was going to go in peace. On the day I decided to put my dog down, I called Dr. Clint and had a hesitation and ended my call before he answered. I received an immediate call back with reassurance and sympathy. There was no rush with Dr. Clint. Dr. Clint took the time to ensure I understood the process. He allowed me to walk out at anytime if needed. He provided so much comfort on what was the hardest day I've had to go through. Dr. Clint personally brought me back my paw print in between his busy day. Couldn't recommend Dr. Clint and his services enough. If you are on the fence about at home final care, I promise you - Dr. Clint is your guy. He cares more about you and your pup than you could imagine.

We were visiting from out of town and our pup ingested marijuana that he found in the yard of the…read moreairbnb we were staying at. The staff were quick to identify and treat. They were informative, attentive and emphatic to our situation. He is doing much better after receiving treatment. We are grateful he is OK. Thank you!!!

I brought my nine-year-old Pomeranian to Animal Urgent Care after a seizure because his regular…read moreveterinarian had not yet opened. I approved bloodwork to look for metabolic causes of the seizure. The bloodwork was useful and ultimately showed no obvious peripheral cause. What I found frustrating was discovering that an IV catheter had also been placed at a charge of $120. I do not recall consenting to catheter placement; I recall specifically consenting to the bloodwork. No fluids or medications were administered through the catheter during his visit. The medical record states that catheter placement was approved, which does not match my recollection of the conversation. After several hours, the treatment provided consisted of examination/observation, bloodwork and placement of the unused catheter. Hospitalization for continued neurologic observation was recommended, which I declined in favor of taking him home and following up with his regular veterinarian, who knows his neurologic history and current medications. I understand why an emergency clinic might want IV access available in case another seizure occurs. My concern is not that the clinicians considered it medically reasonable; my concern is that a $120 procedure was performed that I do not believe I authorized, and I did not understand until later that the catheter had not been used to administer any treatment. In an emergency, owners are frightened and making decisions quickly. Clear communication about what is being proposed, what it costs, whether it is diagnostic, therapeutic or precautionary, and obtaining explicit consent before proceeding are extremely important. My primary concern is the IV catheter and the lack of consent. The catheter had already been placed before the veterinarian came to speak with me. I was never asked whether I authorized placement of an IV catheter, and I was never told that it would cost $120. What I was specifically asked to authorize was the emergency/triage evaluation and the bloodwork, which I approved. The medical record subsequently states "IVC placement approved." That is not an accurate account of what occurred. I did not approve catheter placement. By the time the veterinarian discussed the diagnostic plan with me, the catheter was already in my dog. It was never used to administer medication or IV fluids. When I decided to take him home, I also had to specifically request that it be removed. Ultimately, I paid $610 and left without any treatment having been administered to my Pomeranian for the seizure--no seizure medication, no fluids, and no other therapeutic intervention. I understand that examination, bloodwork and observation have value, but for our particular situation this emergency visit was not worth the cost or the additional stress to my dog and me. In the future, I will make a seizure-management plan with his regular veterinarian so I know exactly when emergency care is warranted. His regular veterinary clinic opened approximately 40 minutes after I arrived here; in retrospect, I wish I had kept him safely confined and comfortable and waited for his own veterinarian. Based on my experience, I would not recommend this clinic.

Last year our 14 year old cat was diagnosed with a nasal tumor. Dr. Vernon and all of the Oncology…read morestaff were kind and caring throughout the process and thorough in explaining the prognosis and options. They got him in for a CT scan quickly, gave us options to keep him comfortable with the breathing issues he was having, and he was scheduled to start radiation within a week. After completing SRT Radiation with Dr. Vernon our cat was in partial remission and breathing much better, and thankfully we had another happy 10 months with him. Dr. Vernon did everything he could to help and was always available when we had questions or concerns. We knew that everyone there really cared about our kitty and how he was doing. When it was unfortunately time to say goodbye to our sweet boy they sent a very thoughtful condolence card that meant a lot to us. The Emergency department was also wonderful when we had to bring our cat in when he wasn't feeling well - there were several emergency visits needed throughout the year, and every vet we met was attentive and knowledgeable. I wouldn't hesitate to recommend them to anyone needing Oncology or Emergency services for their pet.

The girl you told me had cancer and had maybe 6 months left is alive and well only because I found…read moreanother vet who treated her bladder infection, not cancer. He gave her the antibiotics you should have while waiting for a cancer blood test which came back negative. What you did to me is unconscionable and charging for the unnecessary emotional distress you put me through. Shame on you. Disgusting. At least your wrong diagnosis didn't leave to her unaliving my girl like the vet in Bailey, Colorado. You should really be more responsible. People are supposed to be able to trust vets. Not so