Had another company change a tire for me and they put it on backwards, (took 2 days) they told me…read morethey needed a couple more days to put it on the correct direction, So I went and picked it up, paid them for their work (even though it was wrong) then took my wheel and tire to Pocatello Honda and they got it installed and installed correctly in 3 hrs. Awesome customer service, very friendly and professional. Would recommend 100%.

I was on a multistate ride and had a blowout on my front tire. They got me in quickly and replaced…read moremy tire and tube with no hassle. Outstanding customer service!

I know some people who trade their vehicles every few years, I rarely buy new cars and last few…read moreexperiences made me dread purchasing from the dealer, I even thought of researching the available options in Idaho Falls or even further. However the process was very smooth and enjoyable and I am happy I was able to pick and purchase the vehicle that looks good, fits my needs and is within my budget. From the initial inquiry and working with Katy, Benjamin and Jesse I felt like I was treated like a valued customer and most importantly I was not pushed into buying any options that I found not desired or outside of my means. Jesse thoroughly explained to me what each offer entails and I think getting some extra protection is beneficial for the peace of mind. Very pleased and happy with my new vehicle.

I've bought two brand new cars here and they've treated us very well. Occasionally we've had a few…read moresmall hiccups with service department however overall I'd definitely do business with them over any dealership in town.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I will still trust them with some of the repairs, however I do remember the days where they were…read moremuch more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

Crash Champions is amazing!! I had the best experience in the most unfortunate time. Cannot say…read moreenough great things about their wonderful service!

1st class service from the moment you step in the office. Crash Champions is highly recommended as…read moreyour go to body shop.

On the Oregon Trail Caravan our truck A/C blower wore out. Despite a full schedule they graciously…read morefit us in and quickly found a replacement blower, installed it, and got us back on the road. All with a smile and regular updates on the progress. This Virginian is most grateful for the care and professional performance.

Customer service is great, vehicle service not so much, traded in my truck about a month ago, the…read morefloodlights up top on the vehicle I was trading for don't turn on, bad wiring, they told me they would take care of it for free, which is great. Appointment had to be scheduled 1 month out, I dropped it off at 9:00am, 6 hours later I go to check in on it and planned on just waiting until it's finished. They didn't even start on it, turns out it's gonna be an 2 day kind of thing, now I have to wait another month to bring it back in, 2 months total to fix a wiring issue, hopefully it can get done next time.

Wow! Asked for help, was met with "Grab a pamphlet and read it! Do I need to find it, since your…read moreobviously can't." So rude. Will not go back. Changing my review, because the lady store was super rude, but the lady in the tent was AWESOME!

We had great service from Denise for her four person tubes. We paid $10 per person for a four…read moreperson tube for an hours worth of tubing fun down the river. Our driver Mike was awesome. He took us up the mountain and back down. If you forget or lose your swim items in the river this also doubles up as a bathing suit and flip flop shop! The mark up is high but the quality of the stuff was good! Would come Back again. $40 for an hours worth of fun was worth it. We got to tube about 4 times down the river in the hour we rented! Amazing deal.

* Some of the services that brought me to Master Mechanix where to correct faulty repairs from…read moreother shops which included engine and suspension work. * As a senior citizen and after several unsuccessful and expensive services from four other relatively well rated auto repair shops, I started to wonder if I would ever find 'A Really Good Mechanic'. * I met a seasoned Classic Corvette owner at the Post Office and he referred me to Master Mechanix (located right on Main Street in Pocatello, Idaho). * I found that the owner, Ray Campbell, runs his business in an Ethical, Professional and Friendly Manner ... How Refreshing! * Upon more research I discovered he has a Stellar Reputation amongst his Peers and Valued Customers for his Precision Automotive Skills ... And he indeed lives up to his well deserved reputation! * He is an ASE Master Certified Technician with consistent 40 Years of ASE Certification. * His Diagnostic Accuracy was Impressive, including Excellent Quality Control. * I have received precise 'Right-The First Time' Repairs. * He gives Clear and Detailed Invoices. * His pricing is surprisingly very good considering their skill sets by far exceed the others. * And as a somewhat apprehensive customer, he goes that extra mile to answer any of my questions in a easy, down to earth way. * My well maintained 35th Anniversary Edition Camaro runs as smooth as silk, thanks to the Conscientious and Skillful Team at Master Mechanix. ~ Thank you guys so very much ... Keep up the good work ~ Note: I read some of the previous reviews and I find it so hard to believe because the service I received was 'Off the Charts Excellent'. There are a couple of other shops named Master Mechanic, etc ... Perhaps they are mistaken.

My colleague and neighbor recommended this place for general maintenance for my 2004 4Runner. I…read moreemailed Rick and made an appointment and when I picked up my truck and it was exactly the price we discussed, no surprises. They did a much overdue tuneup and oil change and repaired a problem with my headlights. They went the extra mile and polished the headlights that had turned yellow with age and I didnt see a charge for it on the invoice.  Truck is now running like a top! This seems to me to be an honest and quality mechanic that charges a fair rate and you cant ask for anything more.  Im looking forward to a long relationship with Master Mechanix!