After creating order for hunting scope Burris 3-9x50 with different shipping/billing address they send me email that saying my order contains: "few different characteristics of fraud". After communication with support they give me information, that they can delivery order for me only to my billing address and after getting payment only with wire transfer (+20$ fee) read more

Outstanding customer service. Excellent pricing, fast shipping, top notch all the way around. Thanks Sport Optics!

This place was great. No shipping to California and arrived on time and well packed. The price was outstanding. I shopped all the other optics's stores online and brick and mortar stores and they were the best. I will definitely use them again. read more

I ordered a pair of bino's as a gift. I had a minor issue regarding my order originally when it arrived. I talked to Tori who went above and beyond rectifying the issue and I'm very happy with the outcome. I will continue ordering from them. Their customer service is top notch and they have good pricing. Thank you!! read more

After having some less-than-ideal experiences with Optics Planet botching some of my orders, having super long wait times to get a representative on the phone, and lacking adequately trained staff that are knowledgeable about the products they're selling, I decided to give the guys over at Sport Optics a chance and was glad I did. I was absolutely blown away by the quality of customer service and the care they take to package your orders to ensure that they get to you in one piece (the boxes they use are much larger relative to the actual product size than what Optics Planet uses and are LOADED with bubble wrap and even come with an envelope saying who packed your box so there's accountability if something wasn't done right - wow). They were also able to price match a very competitive offer from another retailer, and so at this point I honestly don't think that I'm ever going to buy a scope from anybody else going forward - these guys just do it right and it shows the virtues of dealing with a smaller company that actually cares about the way they do things. I truly cannot say enough good things about the experience and hope that they get more brand exposure because they deserve it. Give them a chance - you won't be disappointed! read more

This is My review of my shopping experience with " Sport Optics". I had spent 2 months deciding on a rifle scope for a Weatherby Mark V. Decided on a Swarovski V61 3-18 scope which is very expensive even at the discounted price of 2500.00. I called Sports optics and placed the order. The order was shipped and I got notification through my UPS account. Ups said 4 days to get to my house. Ordered on a Saturday , sent on a Monday and arrival on a Thursday. Nothing unusual. I always pick my Orders up at the Ups hub or at the store. I went and tried to Modify the pick up so I could do that but Sports optics had placed a stop on me being able to do that. I called Ups to see my options and I was told "seller set the shipment up like that and that there was nothing they could do". I was required to be at home and would need to present an I.d. a d sign for it. At that point it wasn't a huge deal. Thursday came , I saw the "delivery attempt" note. No big deal I thought, Ups tries 3 consecutive days to attempt delivery. I would be home Saturday. Then it dawned on me. They sent it Ground service. Ups doesn't deliver ground on Saturday in my area! I called Sports optics that Friday in the very early afternoon, 12 pm. I got the sales guy who sold it to me and explained things. He said "let me call Ups and take care of it" ,The first lie was that he came back " All taken care of they hold the package at the hub for my pick up on Saturday and that someone from Ups will call you when its ready. I noticed that my package was slated for the Monday delivery still and thought nothing of it. Saturday no call all day and at 6pm I went up to the hub. Ups girl at the hub went to look for the package, couldn't find it and said the driver went home for the day. Even though nobody called I told her somebody indeed called and said I could pick it up. She went back to looking and literally after an hour and a half of looking she found it 5 mins before they closed. The corner of the box was crushed. I opened it up and the corner of the box the scope can in was crushed. I looked at the scope carefully and it seemed ok. The person that packed the outer box put 1 layer of bubble wrap around the scope box. This was a 2500.00 scope and it was packed like crap. I couldn't believe it . I am sure many of you have bought fro. Them and sports optics was fine. Me?, I would nor ever again. My next scope will come from elseware read more

They have amazing prices and extremely knowledgable. They spent a lot of time with me going over different options and recommendations. The order was shipped same day. When part of the order had to drop ship from the vendor, they called me immediately. When they realized that my email address might have been entered incorrectly, they called me immediately. I will absolutely do business with them again. read more

http://SportOptics.com not only understands how important it is to HAVE IN-STOCK the right high end equipment, yet also HIGH END CUSTOMER SUPPORT to go with it. Not only did they have the scope I was looking for,THEY HAVE ALMOST EVERYTHING FOR ANYONE WHO IS LOOKING FOR ANY KIND OF OPTICS!! I originally dealt with Jay. Even though he was leaving to get married the next day,when I called right before closing,it was very clear the CUSTOMER CAME FIRST. I needed a new NIGHTFORCE NXS scope for hi-power rifle competition and needed it fast. I had to call back when I got to home to place my order for it. Everyone had already left so I placed my order on-line with a request for a call to confirm the order the next AM. Call came in by 10am EST. Order was confirmed and quote from previous night was confirmed. In the process of confirming order and correcting the order to reflect the quote,the Reticle was changed accidentally. Recieved the scope today,noticed wrong reticle,called SportOptics and spoke with Jeanine. Everything was corrected and a resolution worked out in less than 20mins!! (You can't get a coffee here in New England @ a Dunkin Donuts drive-thru that quick some days!!) New scope is on it's way now,and will be here in 2 DAYS! When it comes to high end Glass,Class and CUSTOMER SERVICE, SPortOptics EARNED ALL OF MY BUSINESS.. Thanks again!! read more