Review for SportRX & Natasha. I have been working with SportRX for a few years now, and have had nothing but exemplary service and interaction from these folks. The latest example - I purchased a pair of Zeal prescription sunglasses, when they arrived they were simply too small for my face, absolutely nothing else wrong with them. I reached out to SportRX and spoke to Natasha, let her know that I had an impending vacation coming up and needed the sunglasses. She set me up with a shipping label and got the replacement pair of sunglasses into production for me, less than a week later the replacement sunglasses are due to arrive on my doorstep today! Love the selection they offer, love the attention to detail and absolutely love their customer service! read more

Crystal A. was my customer service agent on the chat and without her patience and willing to help me at all times until the end of the purchase and even after that when I had finished the chat, I still had some other questions and I asked for her and I was given the opportunity to chat with her again, so I did not have to explain the whole story to the new agent. In a few seconds, Crystal was back in the chat to answer my concerns. Very polite and knowledgeable. She guided me all the way until the purchase and even beyond that. She also helped me with the big discount that I had, but I was not able to see on the order before I paid. Thank you! Now, I have to wait for what I ordered and then I will give my opinion on that purchase as well. If you help, request for her. read more

Very good communication throughout and was given suggestions that made my order better suited to my needs. Al and Cameron reached out to me during the process and guided me through. I was very pleased with the results of my order! read more

This review is for Phillip at SportRx. I had a slight issue with my lenses not sitting completely flush in the frame around the bevel. Phillip took the time to thoroughly explain that my prescription is very strong and different in each eye, which naturally makes the lenses thicker, especially since these are safety impact-rated glasses. Phillip immediately sent me a shipping label so the glasses could be sent back and have the edges shaved down a bit. Once I received them back, I noticed they still weren't exactly what I had expected. I reached out again, and Phillip honestly explained that only so much material could be removed due to the safety-rated lenses, which was completely understandable. What really stood out was how far Phillip went to make things right. He offered to have them redone, but I respectfully declined since the outcome would likely be the same. He also suggested trying a different setup outside of the safety-rated option, but I chose to stick with these because I really like the side guards and the protection they provide. Without me even asking, Phillip applied a partial refund to my order because he genuinely wanted to make sure I was satisfied with my purchase. Throughout the entire process, he was professional, patient, courteous, and incredibly helpful. He made what could have been a frustrating experience feel easy and stress-free. Because of Phillip's customer service alone, I'll gladly be a returning customer. Thank you again, Phillip! read more

I got goggles for snowboarding with prescription inserts from SportRx and had a great experience from start to finish. While I haven't worn them out on the mountain yet, I was super happy with the customer service support I got, specifically from Yulissa Olvera. When I placed the order, I hadn't realized how long the prescription inserts would take to finish making and thus was worried about not receiving my goggles on time. Yulissa made note of this and not only did she anwer all my questions, she worked some magic that got me the goggles a week before my trip!! This was super important to me as I needed the goggles in order to buy a helmet (better to try helmets on that fit properly with the goggles!). Thanks again, Yulissa!! Overall, good experience with SportRx. Their website has plenty of selections to choose from with a variety of price ranges - I feel they have something for everyone. Ordering the prescription inserts with the goggles allowed them to make the inserts in a way that would fit nicely into my goggles which I really appreciated. Looking forward to not having to wear glasses with my googles for once - yay!! read more

My husband and I had our eyes checked and it was time for new glasses. We contacted Sport Rx as we have used this incredible company in the past. The selection is vast. I am an Oakley girl. My husband was open to any frame. We worked closely with Noah Dion to get EXACTLY what we wanted. John's Nike frames are outstanding. He then ordered lens for an Oakley frame he owns. Noah offered to send the lens directly to us and I was able to place them in frame. It was very exciting and satisfying to click them in. Epic service, professional quality and great customer service. Sport Rx is the ultimate when it comes to getting you the highest quality glasses for daily wear or high performance sports activities. Thank you Noah read more

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Excellent service! I needed 2 pairs prescription sunglasses. I called them several times with questions and Al was the best! Very knowledgeable and so patient! I have received both my pairs of sunglasses! They are fabulous and I just love them! read more

I've ordered three times with SportRX over the years. Recently, they provided prescription Oakley's that didn't seem like the correct prescription-UGH. Turns out, my doctor made the error BUT. . .Phillip at SportRX followed up to allow a free return in exchange for a new pair despite MY ERROR! This is great customer service, and they stand behind their brand. HIGHLY RECCOMEND read more

My husband came here with me. It's open on saturdays! They carry glasses, sunglasses and snowboard goggles for sport oriented people. Perhaps great for hiking, rock climbing, vacations, boating, sea doo, 4-wheeling etc. They have a big selection of brands like smith, electric, zeal optics, smith, costa, Oakley, Ray ban and more! Husband came to get his construction goggles with prescription lens. They do not do eye exams here, so bring your lens prescription from your optometrist then come buy cool frames and lens. I believe we brought in our own construction goggles (he works as low voltage contractor) and they will make and insert lens for you. Will keel this in mind if I need my sunglasses with near sighted prescription lens. read more

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Lisa Forsythe was the customer specialist who helped me out in choosing Rx lens for the frame I had liked.There were other options on website which are not shown on initial display, she hwlped me find them out and one suited the best for my purposes. She was knowledgeable and very responsive. so far very Happy , will give further review once I have the goggles in my hand. LookiNG forward to my first Meta Glasses read more

The customer service SportRx provides is absolutely superb. I picked a set of glasses for my son where the lenses were too big to support his prescription. I was notified immediately, it was explained in detail why the original pair was incompatible, and I was given other options that were very close to the same as the original choice but didn't compromise the look my son wanted or the health of his eye sight. Not only was my experience top notch, the value I received over other websites was significant. Where can you find a superb product for less these days? I can only think of one. SportRx has my business from here on out and I really recommend doing business with them if you want a great product, fast and valuable customer service, and an amazing selection. read more

I was reluctant to order glasses from them but saw they had good reviews. So I tried. I've been told that I need to go to a special lab to do wraparound sunglasses. After I ordered, a nice person called (Cameron) and she was super polite and clarified a few things. There was a mix up with rush order which Cameron apologized and spoke w Sergio at Customer service. They offered me compensation for the trouble. The sunglasses look great and I see well. I would not hesitate to use them again. read more

SportRx - Eyewear & Opticians Near Me - San Diego, California

My experience was although difficult (1-1/2 week delay in the delivery of my prescription Oakley Jawbreaker clear shield/lenses) it was significantly mitigated by the wonderful customer support provided by Joyce and the rest of the team at SportRx. I want to be clear that the issue with the delay has nothing to do with the company but due to the Oakley lab encountering challenges building and assembling the lenses/shield. The customer support team was judicious in communicating with me about the situation and the status that I wasn't left unaware of the progress. This interaction between me and the customer support staff should be used as a case study in every business school on how to properly manage a difficult situation and yet maintain a positive relationship with customers. read more

As a returning customer I got 1st class treatment. Easy enough as I just placed an order for same type of sun glasses with new prescription. My needs for outdoor eye protection etc haven't change since making 1st order in 2022 and several others in-between. Started chat with staff, attached pdf with new script and on my way. From order to delivery CA to TX only 10 days. Very good. BTW: only getting new glasses as vision change warranted it. Otherwise I would have skipped a year since the current glasses worn daily for a year are just fine. Going to donate the old prescription to suitable service. read more

SportRx - Got to have that cool look in TX...and great prescription eye protection. - Eyewear & Opticians Near Me - San Diego, California

Purchased these Wiley's back in mid-2023. They are holding up very well - I take great care keeping these in the full-zippered roomy case that came with them when not in use. It was my first time ordering prescription sunglasses online. The entire process was great, from finding what I wanted through their online store to reaching out to confirm my questions about Rx lenses and the anti-fog option. Once I made the purchase, I received an immediate email notification. The expected timeframe was right on point - after a couple of weeks, Sports Rx called me to share that the glasses are ready to be shipped to me. I received them within the following week. I was pleasantly satisfied with my new Wiley glasses with tint and took them out for a spin while roller skating, and found them to work as I had originally planned. The price of these Wiley X Glory sunglasses was on sale at the time I purchased them, so that was a bonus and allowed me to add the tint option for a fair extra charge. Without a doubt, the tint on these is what makes Roller Skating a renewed experience that gives me confidence and alleviates the glare and sun so I can skate freely with no worries. My eyesight has deteriorated since starting prescription glasses at 45 years old - then, after a head injury a few years ago, my sight left me feeling insecure about roller skating again. Now I have the best tool with the bonus of looking great wearing them. If I had to do this entire process over again, Sports Rx has made this a seamless process, and I look forward to my next pair from them in the future. read more

SportRx - Wiley X Glory in Purple - Eyewear & Opticians Near Me - San Diego, California

I bought a pair of prescription sunglasses from SportRx several years ago. That was a great experience in helping my select the pair after talking to them. I now am about to undergo cataract surgery and needed to change them to non-prescription lenses. The process was easy. I got to speak to an optometrist, had a mailing label emailed to me. Sent my sunglasses in and promptly gotten them replaced at a great price. They even sent my prescription lenses back. I highly recommend SportRx. I will definitely be suing them in the future. read more

We've been coming to SportRx for about 2 years. Ive ordered glasses for myself and my son, who has a complicated prescription & is highly sensitive to the small details in prescription lenses. Huge shout out to Dora & Oscar R! Dora recommended we check out SportRx after hearing our challenges w/ my sons glasses needs over the years. We're so grateful to have found this awesome team of knowledgeable opticians! Oscar R is *THEE BEST* we've ever worked with! He is highly experienced/knowledgeable & it makes a major difference when you have a challenging prescription/preferences. I would recommend SportRx for regular glasses, sport glasses/goggles, theyre an excellent resource, San Diego is lucky to have them! Thx Dora, Oscar, & SportRx! read more

SportRx - Eyewear & Opticians Near Me - San Diego, California

I ordered a pair of SportRx frames. Got them in a timely manner, but wasn't quite pleased with the way they fit. Ty Erne called me and got me going with the SportRx return process and sent me suggestions for a better fitting pair. The whole process was super quick and easy. I'm very pleased with the new pair that Ty suggested. SportRx will get future business from me, for sure. W. C. Randolph Opelika, Alabama read more

I have three pair of Oakley glasses and needed new prescription lens for them. My local optician would not sell me lens alone so i was so glad to find this wonderful store. They made me exactly the lens i needed and shipped them out to me in a timely manner. Now that i had cataract surgery, i will need new lens for my frames. And i know exactly where to buy them. In fact im going to call them soon as i get my new presription from my eye doctor. read more

The BEST customer service experience I have had in a long time. I ordered sunglasses but when they came the frame was a bit too short for my ears - I thought I was done-for. But I figured I would reach out and the customer service rep Natasha responded promptly. Not only was she kind but she shipped me another pair to try on before sending it back and getting the prescription added. I couldn't believe it. I will definitely be using them for all my prescription sunglasses. read more

Oscar helped us with 3 pairs of glasses. He was patient, even though we arrived right before closing, and did not rush us. The show room was comfortable and has an amazing election. Oscar puts 100% into helping his customers. There is plenty of parking and their prices are reasonable. read more

The customer service was amazing from start to finish. The selection available was great and included all the brand names. At the end, I LOVED the SportRx sunglasses. Great look, really lightweight and fit my face perfectly. My favorite pair yet. Thanks to the team at SportRx! read more

SportRx - Prescription sunglasses from SportRx. - Eyewear & Opticians Near Me - San Diego, California

SportRX is one of "few" customer service centric retailers in the San Diego area! Shout out to Oscar, the showroom manager, "always" striving to make things "right"! ~~Mike Mu read more

Well I made a mess of what i wanted. When i received my order I had to do a double take of my receipt. Yup it was what i received. I didnt know how I could have screwed up a simple order. I saw the address that was a short road trip from my house so packed up the bags and headed to Gilroy. Come to find out that since i wanted perscription glasses Gilroy wasn't equipped with on Optometrist. But i was able to try on some frames and pick exactly what I wanted. I finally got intouch with SportRx that does perscriotions and AL was the best. Very patient with me, helping me all the way. Matter of fact, I didn't have one complaint with anyone. AL started the process in getting me my glasses.. I'm very happy and well satisfied with HeatWave and SportRx. Actually my Son had ordered a few pairs of sunglasses and he told me about HeatWave. Also just wanted to add, all i had to do was return the pair I messed up and a small extra fee for my perscription and that was it. The price was very reasonable for the great quality and durability I see in the frames. Thanks to all that helped me get what I really needed..thanks AL for going that extra mile to make a customer happy. read more

I ordered a pair of lenses to SportRx for my Rayban Meta. After they shipped, it got stuck with USPS for a couple of weeks. When I contacted SportRx (Phillip and Joyce from customer support) not only they offered to make a replacement if the glasses were lost, but placed a free order for me for a set of glasses to my prescription as a 2nd pair. I eventually received both the Rayban Meta and the 2nd pair they made for me for free. Great customer support and communication, I highly recommend this company. read more

Was skeptical about inserts at first, but bit the bullet and got them. My first pair worked OK but something was off, the team at SportRx is so helpful, I sent them back and they identified the issue immediately (one of the measurements was wrong, i recommend you get your PD measurement from your previous glasses manufacturer instead of using the photo just to be safe) and then helped me get a replacement one! Got them in time for my sporadic but fruitful season and am a very happy customer! No more having to wear glasses under my goggles! read more

SportRx - Eyewear & Opticians Near Me - San Diego, California

I originally left a negative review due to delays and customer service issues with my order. However, SportRx was quick to reach out and completely exceeded my expectations. After my review, I had an unfortunate accident that ruined my glasses. SportRx went above and beyond by sending me a replacement pair of sunglasses and crediting part of my original order. A special thank you to Joyce for her stellar customer service--she truly made the difference. And thank you to Phillip for handling my order with such speed and care. Because of their outstanding support, I'm now a loyal customer. I'll be purchasing all of my sunglasses from SportRx from now on. Highly recommended! read more

The service is top notch and I was treated like a long time and valued customer even when I ordered minimums to get glasses for work. The selection of coatings and layers are second to none and I am hoping to order more complete pair with everything when I can. That being said the value is there as the price is the same as much more cheaply made and less purpose built brands who are more known for selling glasses over the Internet. Cameron my optician specifically treated me like a king, and I was finished in seconds! Top ten favorite brands of all time. read more

SportRx - First try on of XL Vise with prescription and transitions from SportRx - Eyewear & Opticians Near Me - San Diego, California

Superb customer service. I had an issue with my order (delayed due to final inspection) I contacted customer service and Joyce was polite, professional and very accommodating. She was able to expedite the shipping so I could receive my glasses much quicker and even went down to the shipping department her self to ensure it was sent out that same day. Can't comment on the glasses as I haven't received them but if the customer service is any indication of the product, I won't be disappointed. read more

I can not say enough about this outfit. Glasses came out excellent, I lost them less than a week after receiving them. The whole team were GREAT! Al from sales took care of business, expedited my 2nd pair,worked with on the cost. THANK YOU!! read more

So far, they are as good a set of lens as I've ever had. The transition part is exactly what I wanted. The RC correction appears to be spot on. One of the things I've had issues with is slight distortion from the large lens with curvature, so far I have seem none. Bottom line, your team over excelled to provide me with an exceptional quality product. This is my second set of lens from this company. They excell in several factors. 1. Quality, both sets were exactly what I wanted, especially with large curved lens, perfect. Plus, if something wasn't perfect, they immediately jumped to resolve it to my satisfaction. 2. Price, I've tried other local and on line services. Their products were good, but prices were considerably higher. Most important, service! They have gone over and above in making sure I am satisfied. Mostly, I have dealt with Joseph with customer service. I can't say enough good things about his support. He was always polite, ready to help, whatever it took to make sure I was satisfied. The way most businesses work today, it was a real pleasure dealing with Joseph. Thank you! Once again, thank you for a most excellent product and exceptional service. Especially during holiday rush. Bottom line, if you are looking for quality products and service for eyeglass products, I highly recommend you take a look at SportRx. I will be using them again! Golfnut3567 read more

Thank you AL for helping me along every step of the way. He made sure to always respond to my messages very quickly and was very friendly and helped me with everything I needed. 10/5 stars. I work in construction and have always gotten my prescription saftey glasses from SportRx. Some of the coolest and most comfortable glasses I've ever worn. Always get a lot of compliments on the job sites! read more

SportRx - Prescription saftey glasses - Eyewear & Opticians Near Me - San Diego, California

Wonderful group of individuals who go-above-and-beyond to make sunglasses work for our son's strong prescription. THANK YOU!!

I have had SportRX make a few lenses for different glasses over the years. Every time they are excellent. Easy to order, easy to add your prescription and if you can't figure out what all the numbers mean they will help you find what information they need to fill the order. Fast production times, fast shipping, great quality! You can order as much or as little as you want. Only need the basics and want an affordable alternative to the high price "big" brands they can do it. Want all the bells and whistles? They can do it. Completely customizable. I recently had an issue when I was sent the wrong frames from the manufacturer and in turn sent the wrong frames to SportRX. I explained the situation to them and they were more than accommodating in getting the issue resolved. They are my go to in online leans replacement, or for that matter any leans replacement. Seriously check them out. read more

I just Love my Sport RX glasses i highly recommend the product, Customer Service is the best! I been a customer for three years, I had the best customer service read more

AL and the team at Sport RX customer support are elite. I received my pair of Huckson and was amazed. I called AL back to order another pair, and they replaced my lens with another pair. AL's recommendation helped me decide which design to choose. He answered every question, and I am excited to visit the store. Once again, amazing customer service. They have earned my business for life. read more

A shout out to SportRx (Al) for amazing customer service in solving my cycling sunglasses! As a long time cyclist, my vision has changed over the years and buying what is normal considered perfect for RX cyclist sunglasses just didn't work for my eyes! I couldn't see in the shadows and the bright sun was too much glare! After some failed versions, Al was kind enough to redo my glasses and get me a customized pair that works in all conditions! He was smart, creative and understanding of my dilemma, and worked with me for months to get all my new sunnies sorted! Thank you Al, you are a 5+++ star employee! read more

SportRx is great, highly recommend them if you're in the market for quality sunglasses (especially with prescriptions). The selection and prices are great, but the real value at SportRx is the customer service. These days, getting a real person to help with the purchase process and handle any issues is incredibly valuable, so shoutout to the team at SportRx for going above and beyond. read more

I never Leave reviews, however with this being my first time ordering glasses online I was definitely skeptical. After placing the order. I received an email from Cameron Gonzales sportRX with concerns about the size of the frame of heat wave safety glasses that were ordered after looking deeper into it. I would've ended up with the wrong glasses I was highly impressed with the thought that went into preparing the glasses for me. I will give this place a high recommendation do simply to the thought and that went into appreciated Cameron Gonzales and sport RX. act prevented me a lot of back-and-forth shipping and prolonged wait time. read more

I had an awesome experience with SportRx i've purchased from them before and they were always helpful. the first time i bought from them my inserts go damaged and they fixed them for me quick and easy. i had a good experience with the inserts and my buddy was telling me how he thought he would be a better skier with inserts. Being the awesome friend that I am I tried to scramble and get these inserts to him before his birthday and last ski run of the year. Joycec & Elizabeth if you are reading this just know u guys made me and my friends day. Joyce was like an instant friend over the phone and we shared quite a few laughs. but both these ladies really went above and beyond to take care of my order. Thanks ladies! give these women a raise! Btw if you wear glasses not contact get these inserts they are worth it! read more