I made a purchase online. In store pick up was scheduled for a week & a half later. 1 received an emai one day before my pick up date saying that the product was out of stock. I Called customer service and was passed around to 7 different people, not one of which offered anv resolution. Shame on them,I spend thousands of dollars a year on the products thev are peddling and thev could have been the recipient of my dollar, but no more. Power to the consumer we have got to get these money hungry corporations back in line, make them remember who wears the pants in these transactions Edit: While I "appreciate" your hollow apology, I take narv a bit of solice in vour offer to have me passed of to the 8th customer service representative, as if that Nould have any more of a favorable outcome. Thanks no thanks. I wanted to give SW my patronage and hard earned dollar. I was pretty jazzed at the prospect of getting this firearm for such a great deal. You company was given such a great opportunity to turn a bad situation into one that earned my loyalty, instead as a result of the mishandlina of this situation, it has done nothing but bred contempt. Response from the owner 2 days ago Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience you experienced with your online purchase and our customer service. We rearet that we did not meet your expectations, especially as a valued customer We aim to provide a seamless shopping experience and we recognize that we fell short this time. We understand the frustration of an item being out o stock after scheduling an in-store pickup. Your experience does not reflect our service standards and I will address your concerns with our team fo mprovement. If you would like to discuss this further, please contact us at 1-800-286-3076 or email customerservice@sportsmans.com read more

We were very disappointed. We drove over an hour to get a product that showed that was at the store on their website. We went to the fishing department to pick up the item. There were 4 guys just standing around and when we asked about the product, the one answered, Nope, someone was in here asking for the same thing. If the search engine pulls your store up as having it in stock..THEN HAVE IT IN STOCK!!!! The guys said they never even saw that particular product in their line.. The store also didn't have another product we were interested in. CLOSE THE STORE..THE EMPLOYEES SUCK read more

I will never shop here again. After spending at least 5000 on guns, ammo and clothes they treat me like trash. I bought a gun for 649 dollars and 2 weeks later they drop the price by 130 dollars. I asked for some compensation since I was a good customer and they try and throw me out of the store by force. The little fat man in guns found out that wasn't going to happen and sit his fat butt back down, I'll never shop here again and neither should you. They must receive no training. Shop Academy they have better prices anyway. read more

Worse customer service ever!!! Guys back in gun department just talking as I wait at the counter for 10m as I am invisible or something. No greeting, no offer to help me or anything.. Ridiculous read more

Ordered a gun from the store September 7th. It says it was in stock. Paid for it at that time. When the gun didn't come in as promised and the store could not and would not give any help in tracking it tried the home office. Again no help with it. Finally one of the Managers did try and help She called the supplier and they didn't know when it would be available so we cancelled the order. We were told it would take 7 to 10 days for refund. It has now been 15 days and they can't or won't give us an answer as to where our money is. In the meantime we went to another store ordered the same gun and it came in in 3 days. Do not do business with this company! They are the most unorganized company and they could care less for your business. read more

I really like this store and hope they do great. Personnel is extremely friendly and helpful. I mainly am in the gun Dept, but have purchased items in other areas of store. Helpful in all departments. The reward program is kinda sketchy. I should have about $75-$100 in rewards but can't seem to get any understanding, but that's corporate I guess. So I don't know what to tell you about reward program. Will update this if I ever get it straightened out. Would have given them 5 stars if not for this. read more

I asked one of the 4 guys in the store about a fishing rod and they it mediately replied yes,yes. They had no clue what they were Talking about. They were such jerks about it. And so I left the store with nothing. And will probably never go back there again. read more

I've bought my first two guns from this store and I've gotta say the experience has been amazing both times. They've been patient and informative with me, taking the time to answer all of my questions. And the biggest thing that stood out to me is they Never tried to push me into a sale, just giving me the information I needed to make an informed decision. The guys have always been kind and respectful when I've come in, even if it was just to ask questions. They were even able to fix my fiancé's gun! They have earned my continued business, and it's been great going in every visit. i highly recommend this store, they have a great group of guys. read more

They have a great selection of guns and ammo. Odds are if it's not in store, then it is on their website. With the price match option, it is one of the best places to buy guns at. They also have lots of camping, fishing, and hunting gear as well. read more