John at Sportsman's Warehouse has previously helped me with My pistol slide catch slide stomp, the notch needed a little milling. But today John helped me fix my glasses, which were fanning out and falling off my face. I don't know how he did it, but John was able to use a tool to squeeze the side pieces together so the glass is no longer slip off my face. Thank you John! Cotton is great too! Today John made my day, thank you! Thank you!!!!! read more

When I was trying to buy a gun it took hours, just to be told I couldn't buy . Even after giving all of my information they still wouldn't let me buy the gun. would never go here again read more

DO NOT ORDER AND PAY ONLINE! I could have walked in, ran my background, and picked up my firearm in an hours time. Instead, I, foolishly, thought that that paying ahead online would speed up the process. I ordered at 11:00am. It is now 45 minutes to closing. The website said that the firearm was in stock and the estimated pick up was for today. Didn't happen. I even went in and was told that since I ordered and paid online that there was nothing that they could do. I called the 1-800 number and they were useless. I tried to call the store directly and nobody picked up the phone. This may be the last time that I ever buy a firearm from this place. What a joke. read more

Cashier was very nice and super helpful. He realized that I am deaf and he made sure that I understood everything relating to warranty that I purchased a camping chair. read more

Not allowing bags? Fine. Not allowing bags, but not checking them either? Ridiculous. They're literally across the street from a Trax station. read more

I purchased a brand-new shotgun from this location, only to find the barrel coating chipped and the rib bent as soon as I got home. I drove 40 miles back to the store--this was the only location that had it in stock--expecting a refund or exchange. Instead, the gun manager told me they couldn't do either and that it had to be sent to the manufacturer for repair. Three months later, I was called to pick it up, only to discover nothing had been fixed because the store listed the wrong issue ("double feeding") on the repair slip. Back it went for another four months. When I finally received it again, the new barrel hadn't even been protected during shipping--another chip and visible rub marks due to careless packaging. What made this worse was the lack of support from the store. The gun manager and store manager were unhelpful throughout. When I asked them to contact the manufacturer for a status update, I was told they couldn't--and I had to do all the follow-up myself. I expected better customer care and communication--especially after the second shipment was only necessary because of their own mistake on the repair slip. read more

I've been coming to this Sportsman's forever. If you live in SLC it's one of the closer places to buy hunting and fishing supplies. If you order a gun online be prepared to wait to have your background check done. They have a online or text check in system that you use to reserve your spot for service. Depending on how busy it is the wait could be over an hour. SW also has a great fishing and camping section. I've purchased lures, flies, reel etc. Lots of car camping gear as well. Oh and don't forget the grills and smokers. Lots of cast iron as well. Really just a great store to wonder around. read more

Sportsman's Warehouse - Gun counter is busy. - Outdoor Gear Near Me - Midvale, Utah

I had an issue with a manufacturer return rifle. I had a legitimate gripe. Dillon made things right in a very professional manner. I am a sales manager and he turned a potential bad situation into one where I am happy with the outcome. read more

I spent 3000 on new rifle,scope and night vision. Got to looking at their flashlights found one for $29.99, I went to pay for it, $199.99, I'm like no way that's not what the sign said,so thinking I made a mistake, paid for my other things, went back to where the other,ones was it was $29.99, took pitchers and got one of the employees to confirm what the price was, took it back to customer service, they said nothing they can do the price is 200 dollars, I informed them what they are doing is against the law, today I called corporate office they are just as worst less, but he did call the store, that guy I talked to last night lied he said they offered me a light just like it but cheaper,.I felt like I was dealing with Walmart, thanks for nothing sportsman's. I'll be buying my hunting needs smiths and Edward's or cabellas. P.S. next is BBB. read more

Another amazing sporting good store, with so many options. This is a nice place and there several around the valley. Meet all your needs from hunting to kayaking. Really clean place, friendly staff, and people who know what there talking about. Come here when you can't find it anywhere else. Online shopping is good and have it delivered to store for free shipping. Good deal there. read more

Sportsman's Warehouse - Entrance - Outdoor Gear Near Me - Midvale, Utah

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Placed an order online. First they tried to give me an open and damaged box optic. Then told me they didn't have any more. I ended up getting one at their other locations. I decided to go a different route and returned the optic a few days later. They never refunded me the money and kept giving me excuses why. I've called the store and customer service multiple times and they gave me the runaround as well. They also never gave me proof that I returned it and kept saying, I would get an email receipt. I ended up having to file a charge back with my credit card to get my money back. Still waiting for my $357 to come back after returning an item. read more

I just reread my original review of Sportsman's from 2010 and realized I definitely need to update it, as they have quite clearly made some conscientious changes over the last decade and the things that were true then are not true now. While it does remain true that I spend a lot of time outdoors, I have found myself coming here less and less. Originally I wrote that the fishing section was great, and while you certainly will find more here than at your regular big box store, there are new players in the game that have a lot of what you're looking for. The selection of rods and reels has shrunk, the variety of lures has diminished, and the whole section, while once bulging with temptations, is now a utilitarian endeavor. And while I get that everything goes up in price over time, it's getting harder and harder to fill a cup with flies or grab an extra lure for funsies. Once a full $1.50 cheaper than the closest competition for my favorite lure, now they're one of the more expensive by comparison. Still, this is where you're going to go if you want specific fishing gear, and you're still going to geek out--it's still a very useful shop. They have a lot of fly tying materials, but it's all kind of middle of the road. I'm not sure you can really get your high end capes or specialty flash, and certainly your vises are all on the lower end (though they carry that nice entry level Peak) and if you're serious about tying, you're probably going to your local fly shop anyways. But if you need to pick up some UTC or dubbing or marabou, you're probably going to be just fine here. And they do have some Dr. Slick's stuff which is a good thing, though not fancy. Sadly, the backpacking/camping/hiking section has been the greatest casualty over the last several years. Once a competitor to REI, they've taken a very intentional turn from any kind of gear that's even remotely specialized. I suppose they've leaned in a bit more to the heavy duty extra special coolers, but when it comes to backpacking stoves, pads, sleeping bags, packs, and tents... they've really stopped carrying anything but the most entry level, and a very scant selection. Oh, every so often you'll be surprised and find a really nice piece of gear hanging out there, and that's a treasure when you do... but the camping section has shrunk, and once it moved over to the other side, it seemed that they just picked a few easy brands and gave it a couple of aisles. I was in recently and a customer asked one of the team members in disbelief if those few sections of shelving were all the packs they had. Indeed, friend... I feel your pain. What's become clear is that they've gone headlong into the soft goods game. If you're after clothes, then you've got a lot more options here. I'm told that the recent acquisition by Bass Pro has nothing to do with their already planned remodel, so we'll see what the future really holds. But they've just wiped out a lot of floor space and converted it into a big shoe section. The bargain loft is all clothing. Shoes, shoes, and more shoes, clothes for days. Ammo and hunting and all of that has been wacky over the last decade, but I've been able to find ammo here in the non-crazy times. It's never the cheapest, but it's a convenient stop. Optics, storage, and all the accessories--check, check, check. They've also dedicated more space to smokers/pellets/cooking stuff, and it's hit or miss, but you can find a selection of things like cast iron or camp cooking supplies, camp stoves, and others that you might not find elsewhere. The other kitchen items, like processing (grinders, stuffers) have been the casualty there. Here's the bottom line: if you're looking for mostly inexpensive, get-the-job-done-for-a-while gear, but with some exceptions of nice gear, then each section has you covered. If you're looking for clothes, do stop in. Gone is the specialty shop with long seasoned employees and folks who will nerd out. Discount gear and shoes seem to be a new focus. I'm hopeful--truly and really--that the Bass Pro acquisition will be positive. But with Cabela's and Bass Pro already in the portfolio, it remains to be seen what direction Sporstman's will go. I'm keeping my fingers crossed--I've spent hours and hours (and embarrassing amounts of money) here and I'd love to see it shine. read more

What do you get someone that has everything they need in their sporting field? Oh man oh man where do I start? There is walls and walls of product to choose from. Today is Christmas Eve, and the store is busy, but not crowded. While I was walking around trying to find the fishing area, I was impressed how well stocked the store is. If they don't have what you are looking for I would be surprised. With that said, no one offered to help me while I was there. Sure I could have asked someone for help I suppose, but I didn't. Since I have no idea what I was looking for I just picked up a few fishing items, and walked to the checkout line. Check out lines moved fast, and the check out clerk was nice, and friendly. I can't speak to how knowledgeable they are, since I didn't talk to any sales associate before heading to the check out line. The boy scouts were there offering to wrap your gifts. I would have taken them up on their offer, however, what I bought didn't come in a box, and would have made wrapping a nightmare for these young men so I politely declined their offer. read more

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i have shopped this store for years however this may change. I purchased a pistol and they did not have a brand new one in stock. all they had was the display model. i asked if they would discount it since it has had everyone handling it including being mishandled. you cant correct the improper handling until it happens. i dont like to allow my slide to slam shut on its own, i prefer to assist it. when I purchase my next firearm it just be from Scheels or cabelas. read more

Will never shop at Sportsmans again. They have the worst customer service in the gun department I have ever experienced in any setting. Period! Good luck if you buy online and try to go pick up your order. They have a standard snotty response of "It's not ready. We have 400 guns that need to be checked in." Thats after I received 2 emails saying its ready for pick up and made an appointment for a reserved time slot. I was told this same thing twice after using up my valuable time and travel. When I told them BS the second time guess what? It took 30 seconds for them to find it. Never again! And do not bother sending me a cookie cutter apology response. read more

Horrible customer service. I ordered some clothing online. They sent the wrong product. They then required me to send pictures of the wrong item before giving me return instructions. Then I had to fill out a form before returning to get a refund. They would not simply send me the correct item. They said I had to return it, get a refund, and then submit a new order. Trash company. Buyer beware. read more

I went to Sportsman's Warehouse in Cedar City today and was going to purchase an outdoor shower system that was listed for 10.99, but when I got to the register the cashier told me it was 34.99. I said no the tag said it was 10.99 and she said "can you show me where it was? " I took her back and showed her tha the tag clearly said 10.99 and there were several more of the same product on the rack. She removed the tag and went went back to the register and she went to another area and left us standing there. When she came back to the register she said, "these are 34.99 and I said well it was clearly a store error and they should honor the 10.99 price. She called the manager and he said, " no, we can't honor the price because we don't know if it was a customer who did it or an employee error. I said the rack above was full and the rack it was on had several more of the same item on it, so it was definitely a store error, and I felt they should honor the price. He refused, so I left the store with nothing and I won't be returning ever again! Customer service is nonexistent in the USA anymore! Extremely poor customer service! read more

UNBEATABLE CUSTOMER SERVICE! Highly recommended. I came in here looking for something I didn't know very much about, and was helped or offered help by at least 5 different people. Tom spent about 15 minutes helping me out, he knew so much and was so helpful. Aside from the good selection, Sportsman's hires employees who know what they're talking about because they are passionate about their hobbies and can do their jobs really well. Aside from the holiday chaos, this store kept pretty well organized. They were well staffed, the lines weren't long, and the check out process was smooth. I can't wait to go back when my next need arises, you can't go wrong at this Sportsman's - you're in good hands. read more

Great selection and nice ta be in a store again instead of online orders. An item needed ta be returned and that experience went rather smoothly. The staff were knowledgeable, friendly, and professional read more

Ordered a shotgun last night online to pick up today. Got the email pick up was ready so i checked in on their website and wait time said 15 minutes. I waited and walked around for almost an hour waiting for the text that i was next. I saw people walking up to the counter and getting helped so i gave up and just walked up to an employee who helped me right away. Why have a line system if its not gonna be used?!? This is why im giving 1 star. HOWEVER the employee who helped me was nice and very helpful and answered all my questions without an attitude. I cant remember his name and it wasnt on any of the paperwork. But he was great and made the pickup easy. read more

I got great boots from a great selection at a great discounted price. Also, all of the ladies at the front desk were very helpful and very kind to me. I needed it last minute and they were able to run to the back to make sure I got them on time. Amazing great service! read more

I dropped in to pick up some fishing odds and sods for a day on the water while in town. Fantastic service, fantastic store. Many thanks to Marty, Owen and all the staff there at the warehouse for making my visit a lot of fun. read more

My husband and I went to sportsman to inquire about a handgun they showed online. The employee was knowledgeable, showed us a few different in stock guns and also discussed a few options with us - although they are limited due to the supply and demand for handguns. While we didn't purchase anything - we did have a great experience that we will be back when we have a need. read more

I come here regularly for my man stuff. Haha . They have a wide variety of outdoor enthusiast gear. Fishing, hunting, shooting, archery, boots, clothing. Just about a little of anything you may need. The prices are fair, and typically they have a lot of things in stock. But given the current state of the world there are things you have to be persistent, or almost lucky to get. Also sometimes on the weekends there's this dude who make amazing kettle corn in front. You should try some! read more

Sportsman's Warehouse - Outdoor Gear Near Me - Midvale, Utah

Another terrible Sportsman's shopping experience! Ordered a rifle on their website. Item showed available at their store for immediate pickup. Went to the store to pickup my rifle and no rifle to be found. So, I gave it until Thursday, the following week as I was told that it should arrive in their Tuesday Shipment. Show up on Thursday to pickup the rifle and no rifle. Not only that, my order now showed that the rifle portion of my order was canceled (not by me mind you). Furthermore, they couldn't locate my order. Don't get me wrong, I love Sportsman's but I'll willingly spend more money at a company that has their shit together. PS. Your website needs a major overhaul! On a good note, the gentleman that helped me at the gun counter was a consummate professional! Thank You for that at least. read more

I purchased a canopy from Sportsman's Warehouse prior to my July 4th (tent) Camping trip. Within 24 hours the canopy broke and we were without shade for the rest of the trip. After my trip, I went back to the store. All I was hoping to do was to exchange the product and pay the difference for a higher quality canopy. They refused to do a return, exchange, or other. Unfortunately they do not stand behind their mission statement: "We provide outstanding gear and exceptional service to inspire outdoor memories.". The gear they sold was of terrible quality. The service was unwilling to help. The outdoor memories are 100 degree heat with no shade. Very disappointing. I will be taking my business elsewhere in the future. read more

I made an order with Sportsman's online. They were running a promotion that said $20 off when you spend $100. So I put a couple extra items in my cart to get the $20 off my total. My receipt was emailed to me and showed the individual price for each item and then a $20 discount off my total. They said they had all the items in stock, but I guess that wasn't true because I received an email a couple days later saying one of the items was being cancelled. My receipt shows I paid $29.98 for (plus tax) for that item. I had paid with a gift card so when I called them, they said they were only refunding me $26 because that was the price of the item after the promotional credit. Now I know it is only $4-$5, but after speaking with numerous "Customer Service" representatives (I use the word "Service" as a word not an action) they informed me that part of my "free" $20 off was being voided out because they applied it to each individual item. I have seen this done before with Dick's and other retailers, but on your receipt it itemizes each item with the discount applied. Not Sportsman's, yet they still took back their promotion money after THEY cancelled my items that THEY said was in stock when I ordered. Again it is only $4-$5, but that is what disturbs me most.....I asked them if they would choose to lose a customer forever, risk bad reviews like this one and have me bad mouth them for as long as I am here on the planet all for $4-$5 and they said sorry, there is nothing we can do. Nothing says we value our customers like caring more about $4-$5 than you...I had multiple agents confirm that. Sad, Sad, Sad...... read more

This seemed like a large Sportsman's. We went in for a good rain jacket for my daughter and they had exactly what she wanted. Also couldn't pass up on a shoe sale. read more

Purchased a gun on the 4th of July, was posted on their add, not in stock?? OK waited until the 24th for the gun, no too bad. Gun was difective took it back on the 26th, wow still waiting. Over a month, Ok understand, but when I call to check they won't check or offer to look into it. All I get is "you will be notified". I have been a service manager for 40 years and I have never answered a customer in such a way. Do I feel like a valued customer? No! So I check with the manufacturer, gave them the S/N and they have no record of the gun coming to them. Asked if they where backed logged and they informed me that new gun warranties are handled usually with a replacement, said the longest turn around is no more than 5 business days. I should have just dealt with them on the warranty, now I don't even know if Sportman's has even shipped the gun and I can not get any answers. They may be OK for other stuff but I do not recommend a firearm purchase. read more

A lesson in what not to do... I saw a pair of shoes online that appeared to be in stock in the store and decided to drive across town to buy them. I found them in the store and took them up to the register to purchase. They were not ringing up on sale like they showed on the website so the cashier called over a manager. The manager refused to discount the shoes for me and insisted that the sale was online only despite nothing being indicated on their website. I pointed out that if I ordered them online right then, I could literally pick them up tomorrow in the store for the discounted price. She agreed that this was true but still refused to sell them at the discounted price, instead insisting that I had to purchase them online and then drive back across town tomorrow to get them. It's amazing that customer service is no longer taught to retail managers... how does the saying go? "It takes years to gain a loyal customer and seconds to lose one" read more

I ordered online for pick - up same day the item was in stock, I went to pick it up they said if you didn't get an email it's not ready, this was 20 minutes before they closed I needed the item for an event the next morning, I told them I needed the item I can see you have one on the shelf I just wanted to get it and go but the clerk did not how to make that happen and was nice but just said they could not do that, I started asking questions like why not? can you just return it and sell me this one and a manager came over started talking down to me saying they can't do nothing without the email saying it's ready he wouldn't let me talk treated me like trash so I left pissed off. The next day I called Sportsman's they said oh sorry about that we will need to send one from our warehouse the transfer is on Sunday it will be there Monday it was Saturday the day of my event so I just bought another one at Al's Sporting goods who had a bunch in stock for $10 cheaper. Tuesday I have still received no email so I called they said it will ship from the warehouse on Sunday I said that is another week I could get it on Amazon in 2 days $20.00 cheaper the girl did not care she said that's the best they could do. So I was treated like crap everyone including them had it in stock they had my $270.00 and did not want to help me at all. CUSTOMER SERVICE IS DEAD! I will not be buying from them in the future read more

Having not used my three hunting rifles in several decades, and facing a cross-country retirement move (national movers don't like to handle firearms...), I decided to sell the rifles and was looking for a place to arrange a convenient sale at a fair price. I am very happy to have found Evan and his team in the Hunting Department at Sportsman's Warehouse in Midvale (Salt Lake City), Utah. They were courteous and competent throughout the process and, after conducting a thorough online search for comparable prices, offered me what I considered a fair cash price for the three rifles, all of which were manufactured pre-1980. Sportsman's Warehouse being a reputable reseeller with an impeccable FFL record also gave me peace of mind for the transaction, as compared with doing a private sale. And the icing on the cake was that I got a voice message from Evan the day after the sale, saying that he had some good news for me. As it turned out, in reviewing the sale, Evan's corporate supervisors found that they had underpriced two of the rifles and I returned to Midvale the same day to pick up several hundred dollars more. If you are thinking of selling (or buying) a firearm in the Salt Lake City area. I highly recommend the Midvale location of Sportsman's Warehouse. read more

We typically come here looking for hunting and fishing items. Generally we find what we are looking for.... And then some. I always end up walking over to check out the clearance section and find some good deals. Same for when they markdown their shoes. The customer service here is great. Everyone is so helpful and knowledgeable. I was lucky enough to come in when buying my first hand gun, and having a woman at the counter to help me and give me another of tips and information about being a woman and having a concealed weapon. She suggested alot of places to buy pants and items for a concealed weapon also. She said not to use the purses. If someone is robbing you and they grab your ourseand run, then they have your gun. Totally made sense. And that it was harder to get out then if it was on your body. read more

Scam charge on my credit card and their accounts payable department initially could not provide any information or transaction receipt. Disputed with my credit card company and it was handled promptly. Later in the day, I actually heard back from the appropriate billing service agent returning my voicemail message. She said what, when and approximately where it shipped, same post code and phone number, email with my first name, but different ship to name and not my address. Item was a $278 fishing rod delivered 2 days later. I let her know I have only ever bought kids bb8 / Spiderman clearance rods at Walmart for $5. As this suspicious activity occurred 10/9/17 by someone nearby with an online retailer, remember to check all of your transactions often. It was good that we called and disputed. Unfortunately, all I have is the person's Korean name and 32819 postcode, which I will pass along to the Credit Card fraud team who can probably confirm more details to catch the suspect. read more

Always great deals here. Friendly and very helpful staff. I should've joined the club they have for their point system because I have found myself in the store weekly. It's my new go to for anything outdoors. read more

I would HIGHLY recommend!! Today I came into Sportsman's Warehouse to find myself a handgun, I'm a hunter and only use to shotguns and rifles... Russell was very helpful and kind! He was very knowledgeable. Even though Allen was not helping us, he was very nice. They both made myself and my boyfriend feel comfortable and kept us laughing the whole time! Such a quick process! read more

In the past I have spent thousands of dollars at this store, from guns, clothing, ammo, sometimes I was in there 3 times a week. Bought a life proof case for my IPhone, I had it on my phone for two days and didn't like it, took it back only to be refused a refund. So if you buy something from this dump you better like it, cause you won't get a refund. I will go out of my why and spend more money on an item just to NEVER give them another cent of mine. Take this warning and don't spend money here. Scheels is a nice place. read more

I used to be a huge fan of Sportsman's Warehouse, so much so that I would ask for gift cards for birthday and Christmas. Not any more. Recently went here for a jacket and some new boots. I was armed with about $175 in gift cards and ready to buy. I started looking for jackets and found a few pretty nice ones that were in my price range but only found sizes in small and medium...seriously? I looked around more and found another sharp looking jacket in my size. I was ready to go ahead with my selection until I saw the price tag and about loaded my pants. This jacket was nearly $300 !! No jacket today I guess. Next I went to get a new pair of hiking boots. Same story as above. Anything that was in my price range was sold out in my size. Anything else that looked good was well over 150 bucks. No boots today either. I left with my gift cards. I wasn't going to give them money on something I didn't want to buy or a higher priced item because they were out of stock. This isn't the first time I have come here to find unavailable or out of stock items. Also, what has happened to the prices and customer service here? This place used to be all about the customer and had reasonable prices. Now it seems like asking for help from an employee is a hassle and prices are on par with some of the high dollar yuppie places. read more

Gun counter is an absolute disaster. Employees don't handle the guns with care, the line was 5 people long and there's employees talking with each-other casually within eyes sight, and every dude at a register had a nasty attitude. Never will go back. read more

First time here as I'm new to the area from another state. I am looking to do more fishing than I have in the past, and different kinds of fishing. Also looking to get into hunting, which I haven't done before. So, I'm going to need a lot of gear! First problem, they blocked off half of the handicap parking (which is illegal) for some special promotion about some outdoor movie. This made the parking lot near the doors more crowded and I was forced to park further away and trudge into the store on my bad knees. Strike 1 and I haven't even entered the store yet. Then I walked around to the fishing department. I had some trouble finding what I was looking for so I went looking for an employee to help. Saw a couple walking around, but they went right past me. I wandered the fishing area for 15 minutes, even standing in the main aisle "looking lost" for 5 minutes. I could see three employees in the back room talking, but I wasn't about to walk back there where I didn't think I was supposed to be. Strike 2! I'm beginning to wonder if anybody actually works here to help customers or if they just walk a lap around the store then hide in the back. Finally, I spotted two employees standing and talking to EACH OTHER and after being ignored, i finally walked up to them and asked for help. I got the "It's not my section" answer. So I asked, "Well, do you think you can go get someone who works in this section to help me?" A few minutes later someone came over, and the end result is that they didn't have what I was looking for. Finally, I'm leaving and the only person who was actually helpful and polite was the cashier. As I'm leaving I see an employee in a polo shirt talking on the phone at the customer service desk. He looked like he was the manager on duty, so I stood there for a minute waiting for him to get off of the phone. He looked at me and we even MADE EYE CONTACT. I would assume that he would realize that I am waiting to talk to him. Nope. As soon as he hung up that phone he lit off into the back so fast I could swear he outran his shadow. Never once was I acknowledged. Strike 3!!!! This was my first time in this store, and will probably be my last. I would rather spend my money at WalMart, Big 5, Scheels, or a host of other places if this is the way they treat their customers. read more