If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

They always do a great job for us. Have used them multiple times and never had a problem.read more

Awesome experience and workmanship. Quality regrout cleaning at an affordable price…read more I would recommend his services anytime.

I called for an estimate and Jack gave me one for the next day,2 bathrooms and a kitchen…read morecounter....He gave me options to SAVE money for the different types of grout and a few other options you don't see that anymore. Mike came in 4 days and did all the work and a great job at that, if your going to grout call these guys first.

I am a super fussy homeowner and Greg exceeded my expectations! He straightened my old walls and…read moreceiling instead of just tiling over them. I chose a white subway tile with black grout and all the grout lines are straight and even. He made sure the floor tiles were centered perfectly! I highly recommend YOUR TILE GUY for your home.

A general contractor who has been responsible for the renovation of my apartment had done a…read moreslip-shod job. The newly installed shower, with newly installed tile and tub, leaked. Greg was incredibly responsive, fixed the leak, regrouted the tile, and caulked the tub. He took great care in his work and, for the first time in months, water's not pouring out of the grout after every shower. Highly recommended, and good value!

Brian did a good job of re-grouting my bathroom. He arrived on time, was efficient and didn't…read moreneglect the details. I recommend using Titanium.

this company is a joke, they showed up with the technician and a person they were training. This is…read morenot a training facility or a mock job. This is my home. They did do the work, but there were mistakes and it was very sloppy. I called they said they would come back, on the day they were supposed to come back. They blocked my number and would not take my calls. This is a very unprofessional company I advise you strongly to stay away. They are Neither professional oh Reliable

Great and prompt service. I called them to restore the ugly dirty grout lines on my tile kitchen…read morefloor and to spruce up the marble in my master bathroom floor, vanity top and shower walls. I was really happy with the results and they left everything clean as if they were never there. Joe was a pleasure to deal with and I am very happy with my decision to have hired him and his company.

Fantastic service, cannot recommend them enough. Prompt service, great efficiency. A superb…read moreexperience. (Good value too)

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

From the owner: Why replace when you can restore! I have 20 years in tile…read moreand grout restoration. I specialize in water damage repair, regrouting, recaulking, grout cleaning, clear and color sealing of grout, tile replacement also rebounding of loose/hollow tiles.

This week was the second time we used The Grout Savior for tile work in our bathroom. This time the…read moretile ceiling in our shower needed a total re-do. It came out beautifully! Good work at a reasonable price!!!

We were very happy with Jay and the work he did. He truly cares about his work and is very…read moredetailed. Plus he is reasonable. He redid both our bathrooms, showers, tubs,floors counters and our kitchen around the counter tops which I hadn't even noticed needed re-grouting. He even came back a third time to make sure he completed every spot. The bathrooms and kitchen counter top area all look new! We will use him again and highly recommend Grout Savior.

I just had a small bathroom with tile and old grout I could not get clean…read more.. I called and he asked for pictures of the area and within 5 minutes gave me a price.. I felt it was a fair price.. made an appointment for cleaning and retinting my grout a slightly darker color.. Zen did a fantastic job and my bathroom floor looks like new.

Worst service I ever used, does the miniature person that 'regrouted' my shower have any idea of…read morewhat he's doing?

My bathroom floor is a very small marble tile with LOTS of grout lines. It was looking very dingy…read more Sir Grout came in and not only cleaned all the tile, but re-did the grout where it really does look like a brand new floor. Matter-of-fact, the grout color they used (oyster) looks much better than what I previously had (a bright white, which turned a very dingy dark brown over the years). Would definitely use them again should my floor need a touch-up down the road.

I asked for a quotation and was contacted by someone named Stephanie. I had already submitted my…read morerequirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!

Rich does nice work and cleans as he goes. I would have him back to do more projects.read more

I called Grout Envy/Grout Doctor for an estimate. Rich returned my call within a day. He came that…read moreweek to give me an estimate. He showed up on time, was poite, and professional. The estimate arrived via email within a few days. It was a good price. He gave us an appointment within two weeks, showed up on time, finished regrouting and sealing the tile in our whole shower and tub in one day. The work was beautiful. Everything was cleaned up and tidy when he left. Such a pleasure to have a contractor who was pleasant, professional, timely, reasonably priced and does beautiful work. Would definitely hire again and definitely recommend without hesitation!