This is my first review on yelp and if I could give this business more stars, I would! John is the…read moreabsolute BEST! He is friendly, knowledgeable, and he quoted me a very fair price for the services I needed to be done. Before coming to this shop I was doing some research and had called John and a few other businesses to inquire about engraving services that I needed for 6 gold compact mirrors I wanted to be personalized with names for my maid of honor, bridesmaids, and myself. I visited All Star Awards last Monday where John and I spent about 10 minutes discussing specific details such as font, size, and placement of the names, and pricing. However, I ended up leaving to my car to compare my options. I have never had anything personally engraved before and had no idea that coating and material of the product can affect the quality of the engraving, but I decided to take my chance with John because he was very knowledgeable and took the time to explain the process to me. On Friday that same week, he called me back and told me my mirrors were ready to be picked up! I was surprised at the quick turnover and I told John that I wanted to pick them up right after finishing work in the city at 4:00 because I'll be proposing to my MOH this weekend regardless of whether or not I receive the mirrors. However, I'd be arriving late due to traffic (He closes at 5pm and he's closed on the weekends). He told me not to worry and that he'll wait for me. I ended up leaving at 4:20 and driving there took about an hour. When I arrived, he presented me with the finished compact mirrors and they were exactly what I had envisioned!! They were so beautiful and I am so glad I decided to get one engraved for myself too! I recommend this business to anyone that needs a personalized gift and I'll definitely be coming back in the future to have more gifts engraved! Thank you so much, John!

I needed to get numbers put on the back of a jersey (only one) for a basketball league that I was…read morejoining. After visiting several other places that could not help me, I came here. John spent a lot of time helping me find what I needed, since my type of job usually requires special order numbers. But he was able to find spare numbers up in his stock room. I chatted him up, and he seemed very knowledgeable about the different services he provides, from silkscreening to embroidery. While this whole process took a bit of time, I fortunately wasn't in a rush. Prices weren't cheap, but I didn't think they were exorbitant either. I feel like this is definitely your local mom & pop sports/trophy shop. If you're looking for Kinko's-like service and delivery, you may not get it here. But you'll get a guy who knows his stuff and will work hard for you.

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Ponciano did an amazing job engraving the back of my watch! He was able to complete it within 3…read moredays, just in time for Christmas. The price was very reasonable. He accepts cash or checks. The shop is open from 1:30pm to 9:30pm. I will be coming back if I ever need more engraving work!

Yikes. Not a good experience…read more Experiences like this one remind me why I shop online. I called on a Tuesday asking if two medals I already had could be engraved and ready for a middle school graduation on Thursday. I was told yes and to come by. While Yelp says they close at five, the gentleman on the phone said he would be there until 10 pm (!!). Great! I arrived same day at 3:30 pm. I wrote down what I wanted and asked again if the medals would be ready considering the short notice /turn around time. He (don't know his name) said yes. He told me they would be ready within 24 hours, but to wait for his call. Wednesday came and went. No call. I called him. No response and the call went straight to voicemail. I called again. Same thing. Well, it's Thursday and the graduation is tonight. I called and no response. I called again. No response. I decided to drive over from Redwood City. I got there at 11 or so and the door was closed. The sign said open and I was there during business hours, but nothing. I just called at 1:35 and someone picked up! Yay! I asked if the medals are ready. He said let me check. Gets back on the phone and says they will be ready after 3:30. I explained that I didn't have time to do all of that, so were the awards finished or not. He admitted he hadn't started. I said, you know what? How about this? Don't start them. I will come by to pick them up from you tomorrow. Don't worry about it. And his response: PERFECT. ?! Odd and annoying all the way around.

The owner is very friendly and knowledgeable. Great ideas and affordable prices. I love a local…read moreshop.

I investigated a few engravers in the area, and really hit it off with Chris the owner. She knows…read moreher stuff, very professional, personable, and is quick when it comes to the trade. A friend of mine told me a little secret with the recycling of trophies, I have to say if I had known that from the beginning, I would have filled out this review sooner and will go back to her for the next time and the next time I need engraving done. She is truly the BEST. Thank you Chris.

I recently visited Etched Media to get a Leatherman Multi-tool personalized for a friend retiring…read morefrom the SMC Sheriff's Office. I wanted his name, title, and badge number engraved on it. When I called, Stephanie answered and was very polite. She patched me through to Cliff, who explained the difference between laser etching and engraving and provided a very reasonable quote. Upon arriving at Etched Media, I met Cliff, who graciously allowed my daughter and me to watch him work. It was a fascinating experience. Cliff even laser-etched my daughter's initials on her digital camera as a Christmas gift, free of charge! The quality of the work was amazing, and Cliff's knowledge and patience were greatly appreciated. I highly recommend Etched Media, and special thanks to Stephanie and Cliff for their exceptional service! Neil

I am so happy. I bought three stainless steel cuff bracelets off the Internet to give to my…read moredaughters as a gift for Valentine's Day. I wanted to make them special by getting them engraved with their names on each of the bracelets. I called Laser Mark's and I spoke to Jacob who let me know that the laser is flat and they may not be able to engrave a curved bracelet. However, he agreed to let me bring the bracelet cuffs into his shop so he could look at them to determine if it would be possible. He let me know that it may not work but he was willing to try engraving them. I told him that I was willing to risk it since the bracelets were inexpensive and I could purchase them again if it didn't turn out. I am so happy that I took the risk because the bracelets look so much better with the girls' names engraved on them and it makes the gifts more personal. Jacob took special care to put a black tape over the area on the bracelet that was to be engraved to test over the tape so I could see how the name would appear and give my approval before doing the actual engraving. It was a cool process and fun to participate in.

The team at Elite Promo are pretty amazing. They are quick, responsive, patient and attentive. I…read moreordered some jackets for my team and they absolutely loved it. The quality was great, embroidery was consistent, and the ordering process was seamless. Highly recommended!

Awful company with extremely bad service and a very rude owner. Ordered items that were promised to…read morebe delivered within a specific time frame that were needed for an event. I was assured multiple times they would be there on time. Team went radio silent for weeks and the items arrived late causing major issues for the event. Owner of the company berated me and was extremely rude. Several of the items had strings coming out of them and the quality was very poor. Do yourself a favor and go somewhere else.

Jacky did a great job. I told him my situation and we were able to get everything done within an…read morehour. He was professional and Jacky knew what he was doing. My appointment was on Monday but I had a cancelation today with a student. I was around the corner i decided to see if Jacky can get my signs mounted on the car... He was able to fit me in. The job took half an hour. The cool part was I meet the owner( Mike ). We talked about businesses. Good and cool guy , Mike. We both agreed that it is about quality not quantity there's days. I plan to work with Jacky for my next cars.

This is a long overdo review but they made this right after messing up my business sign and it took…read morea long time to deal with but the manager (I think new) took care of it free of charge. I really respect that and appreciate them doing so because they could have told me to kick rocks. Anyone who can admit they messed when they did is someone I'm willing to go back to because they have my trust. Many businesses these days have poor customer service and support. These guys have it. The manager was very courteous and took care of me.

Staff is very friendly and professional at the same time! I am a returning customer and definitely…read morewill be coming back. Thank you for the great service!

For a very special occasion I needed a jacket and vest personalized and I needed it very…read morequickly.Overnight for a very very low charge the job was done. and it was PERFECT! Renzo was wonderful to work with. thank you so so much!

Had such a great experience working with OakLabs. They were super responsive, easy to communicate…read morewith, and very accommodating -- they got everything done quickly. I'm really happy with the result and the service. I'll definitely continue working with them on my projects -- they've become my go-to for laser cutting and prototyping. Highly recommend! Big thanks to Karyne and the team!

They are the best! Very accommodating and they always make sure they deliver on time.read more