I recently worked with Joel on the purchase of our new Hyundai Tucson Hybrid, and he was fantastic from start to finish. He communicated clearly by text, kept us updated on timing, and was ready for us when we made the drive in. After the sale, I noticed the fuel tank hadn't been filled all the way and mentioned it to him. Joel immediately owned it, apologized, and told us to stop by next time we're in the area so he can personally fill the tank. That kind of follow‑through and customer service is rare these days. Joel is friendly, honest, and treats you like a person, not just a sale. I highly recommend asking for Joel if you're shopping at this dealership. read more

IIIIIIIIIIAAAAAANNNNNN, Ian helped me get a vehicle a few days ago. He was super cool and sweet , and did everything he could do to help me get what I needed . He got me in vehicle that was super cute , even though it wasn't a suv , it's fine my time will come for that one . But anyways he got my windows tinted as a little extra something which is much appreciated and makes me so happy . Now she looks super slick and cute . I got a 2025 sonata and it's so cute even better with the tints . APPRECIATE IT MR IANNN. read more

If I could leave less than one star I would. I went in for a scheduled appointment I scheduled almost a week and a half in advance, I arrived 5 minutes prior to my scheduled appointment and was told they don't honor appointment times and there were 5 cars ahead of me, so it would be about an hour and a half before I could get just an oil change. I then asked if I could leave and come back, in a hour and a half and he said I'd lose my place in line and if I had a busy personal schedule my best bet would be to come when they first open or go somewhere else..... Do not bring your car for service here. Or waste time scheduling an appointment! Terrible customer service. read more

appointment was scheduled at 10, I brought it in at 9 because I had another appointment, still waiting at 1:30 for it to be done. The sales people are great and very helpful, however the maintenance department is terrible. if you buy your car here never get your oil changed here, and if you do make sure you bring someone so you can leave, you will sit here for hours. read more

Sold a car from under us during the final financing stage after conducting all the credit pulls. Their sales team and finance team members don't communicate with each other and they don't accept deposits to hold a vehicle. read more

The service department at Spradley Hyundai is the absolute worst! I once had to wait almost FOUR hours for an oil change. Just an oil change. And then today, I drove all the way down from Colorado Springs (almost an hour drive) for an appointment I had there for a sensor in my taillight that had gone bad, and even though my appointment was at 9:30am they didn't take my car back until almost 11:00am. After sitting and waiting for another FOUR hours I asked for an update which is when they let me know that the mechanic that was supposed to be working on my car was at lunch. After being there for that long, you would think that it would be because my car was actually getting work done on it. Nope. Instead, they gave my keys back to me at 1:30pm and told me that they had to order the parts and would have to reschedule me, so after taking 6 hours out of my day for this, they didn't even do anything! I will be avoiding this place like the plague from here on out, because they clearly don't care about anyone's time or wasting it for that matter! Learn from my mistake and don't buy a car from here or use their service department if you can avoid it. read more

If I could put in 0 star for the maintenance department at the Spradley Hyundai in Pueblo, I would do so. The place is very disorganized and have no people skills. I attempted to bring my vehicle in a second time within 2 months apart and have encountered the same situation. I am very dissatisfied and regret buying a 2021 palisade. read more

I purchased a new Equinox from Spradley Chevrolet and they sold me 10 oil changes with the purchase, and now they are refusing to honor the oil change coupons that I prepaid for. I have been a customer for 10 years for both purchasing and servicing multiple vehicles. I had no idea that their business practices would become so unethical and indifferent to customer satisfaction. Over the years I have referred friends to them. From this point forward, I will never purchase another vehicle from them, or have a vehicle serviced there. read more

DO NOT TAKE YOUR CAR TO BE SERVICED AT THIS LOCATION!!! I took my only vehicle to Chevy in hopes that they could help me figure out why my car was surging at idle and throwing codes related to Air to fuel ratio to only be takin advantage of. I informed the mechanic that we had already replaced the MAF sensor, Throttle body, Evap purge valve and the vent solenoid, along with the fuel pump, pressure regulator, fuel filter, air filter and a full tune up which did not fix the surging. Instead of checking the fuel trim and checking for vacuum leak, they call me back within an hour and tell me that the purge valve is failing, granted we just replaced this part and told mechanic. I asked if he had checked part or just went off code, he reassured me that he went through a "check list" and was sure it was purge valve failing. I get car back from Chevy dealership and as soon as we get to our street the check engine light comes on and car almost dies....I then purchase an EVAP smoke leak detector and found the problem immediately, my intake manifold gaskets are leaking on both banks......Why could the mechanic not do his job and figure out why the cars fuel trim was off and fuel to air ratio, instead of throwing parts at it hoping it fixes the problem which we have been doing for a year with no resolve.. I feel like because I am a woman, they thought they could take advantage of me and feed me a bunch of crap and hope I wouldn't stand up for myself, your wrong. Is this how you do business? not only is this before Christmas but when I called back and spoke with Andy in the service department, he was very rude and unprofessional, told me to hush so he could speak and then laughed at me when I was expressing my frustration towards this issue....I feel extremely takin advantage of and disrespected by some of the staff. There is a thing called customer service and when there is a problem, you go above and beyond to fix it and assure your customers that you do good business, at this location that is not the case, highly upset!!!! read more

My husband and I purchased a 60,000.00 -new Chevy Truck 2018 -100th Anniversary. We have a bumper to bumper factory warranty still in effect. As the truck has only 19,000 miles. We took the truck in because the paint on the grill is peeling. Frank E. Took pictures and said he will let us know what they do in a few days. He said they don't have a paint shop there at Pueblo Chevy. Which was fine as we will take where we need to so it gets fixed. Frank said he would get back to us in 2-3 days. We never received a call. Later that week, My husband called The service manager Frank Espinoza several times and left messages. We received no calls back. Seems like Frank was avoiding our calls, so my husband tried on another phone line and got through to Him. He proceeded to ask him why he hadn't called us back. He said he was busy. Frank said it was turned over to the District manager and my husband asked how long till we know. He said, he had no idea.. So in other words we are like sitting ducks waiting for an answer. My husband then asked for the District managers name and number and Frank told us he could not give us that information. What??! So, we opened a case and complaint with Corporate. We have purchased 2 vehicles in the past from Spradley in Pueblo. We are very disappointed in their service to customers. We will never purchase another vehicle from them or have them service our vehicles. Gilbert and Valerie Vasquez read more

We had car trouble two hours from home. We stopped by Spradley Chevrolet to get it fixed. They were very friendly and quickly checked our car. Fixed the car and had us on our way within an hour and twenty minutes! I highly recommend them! read more

I am giving a score of 5 out of 5 because Spradley Chevrolet Hyundai provided me outstanding service. I was looking to find the perfect vehicle within my budget to fit my family of six because I just had a baby and my 2010 Chevy Malibu (awesome vehicle) just wasn't the right size. John Fillmore (Sales Floor Manager) went out of the way to make sure I had the right vehicle. I at first wanted a Hyundai Santa Fe, but realized a 2017 Chevrolet Traverse was the ride for me (I'm a Chevy girl). Josh Borjan (Sales Consultant) was a joy to deal with and made the purchasing process extremely simple while maximizing the value in my purchase. I would recommend Josh to anyone who is purchasing a vehicle. The financing process went smoothly with Jed (Finance Manager) who was fast and efficient while being a joy to deal with. I just want to extend a huge thanks to everyone at this dealership who made this process extremely easy for both my family and I. On a side note, I live in northern Colorado and took the extra trip just to deal with Spradley Chevrolet Hyundai. read more