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    Foundation Repair
    3.0
    (2 reviews)
    Heating & Air Conditioning/HVAC
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    3 years ago

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    Better Air Duct Cleaning

    Better Air Duct Cleaning

    5.0
    (6 reviews)

    David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

    You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.

    Air Care Services

    Air Care Services

    3.0
    (2 reviews)

    10/25/18 Cleaning and Inspection…read more This is the third year in a row that we have used Air Care Services to clean and inspect our wood stove and chimney. The first two years of service that we received was exceptional. The technician was clean, knowledgeable, courteous and very respectful or his surroundings. This year was a completely different story. The technician who performed the cleaning and inspection provided very disappointing results. First he tracked mud throughout the house as he made multiple trips in and out of the house. Does by Air Care not provide protection to put on his boots to prevent tracking of mud throughout the house? He did not clean the inside of the stove, nor did he remove the upper plate inside the stove to clean. He made a huge mess of the room where the stove was located, including getting soot on our lightly colored couch. It took my wife 2 1/2 hours to clean up after the technician. He did not correctly install the removable chimney inside the house after cleaning and he didn't install the screws in their original holes, he made new holes. We had "left over" screws on the top of the stove that I had to install and we now have more holes in the stove pipe. The stove pipe was scratched upon removal and replacement and our walls were also dinged up, in which now needs to repainted. When my wife removed the upper plate in the stove to clean she noticed that five (5) of the fire bricks were cracked and damaged and they needed to be replaced. Had a proper inspection been performed, this would have been noted on the evaluation report. My wife did call the office to express her concerns about these issues and with no acknowledgement or even a response from the Air Care Representative. No apology, no excuses, no refund, nothing. I would highly suggest that if you are thinking about using this company to clean and inspect your fireplace or stove, you might want to seriously consider another chimney cleaner, especially if you want a proper inspection done. Todd F

    Terri at Air Care Services has been easy to work with. She keeps on telling me they are busy and…read morehave a lot going on however she has yet tried to rush me off the phone and has yet to forget anything. You can tell that they take their time and ensure everything is taken care of before they move on to the next task at hand, Supper happy with their work and to have crossed paths with Terri and Air Care Services

    Spradlin Service - hvac - Updated July 2026

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