Great facility and care but their prices are high and they seem to be always seem to be very…read moreinterested in "selling" their services!

Wonderful staff & excellent dentist. This place makes your appointment a dream. Professional,…read moreclean, efficient, friendly and reasonably priced services. (We are dentist snobs-so this is high praise indeed!) they were able to see us quickly for my daughters chipped tooth, we are visiting from AZ and couldn't wait to visit our hometown dentist... they had her fixed up in no time! Thanks everyone for making us feel like old friends- your hospitality was so appreciated. We could tell the office ladies all love their jobs and are not just nice to the patients- but to each other as well- SO REFRESHING!

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

I have really bad dental anxiety and can say I finally found a dentist office that I actually love!…read more I recently moved to Columbia and found them online when I searched for best dentists in Columbia. I had my first visit recently and was immediately shocked at how nice ALL of the staff were. My hygienist was Erica and she was so sweet. I have a horrible gag reflex and she was incredibly patient. Their office is super high tech and they took some fancy scans of my teeth which was super cool! She really took the time to get to know me and see what I expected or needed from my visit! Dr Clayton was the same way! So incredibly kind!!! I recently went in for a crown and a filling. I was so nervous, but Dr Clayton and the tech were so kind and helpful in getting me through the experience! They gave me a stress ball and head phones to listen to my own music and let me take breaks every now and then. They truly care about their patients!!

Dr Sarah Clayton is a consummate professional with an immaculately clean office space and excellent…read morestaff! Everything about this dental experience is first class.... but surprisingly affordable (compared to my previous semi-famous dentist) I highly recommend making the trip from Thompson's Station, Franklin or Spring Hill to Columbia to get the kind of care my whole family has experienced here (my 5 year old daughter can't wait to go to the dentist!!) What really blew my mind ~ was a follow up phone call from Dr Clayton herself to check on me after a long procedure ~ what other DENTIST does that?

About 6 years ago my wife had a far less than "blissful" experience (almost $19K) worth at a well…read morerenowned Franklin dental practice. It was so unpleasant that she hadn't visited a dentist since. This week she was forced to visit a dentist due to pain and discomfort. I recommended Dental Care of Spring Hill, simply because they are the best that I have encountered in my 69 years on this planet. She was apprehensive but in pain so she went. They put her at ease from the second she walked through the door. She is sold on this practice and just can't find enough nice words to say about them. I am so appreciative for the care they provide for me but even more so for the way they care for my bride. They ROCK!!!

We go to Dental Care of Spring Hill and they take care of our whole family. They are wonderful with…read morechildren and have always provided such great care. Landon is amazing. She is so sweet, patient, and kind. Julie cleaned our children's teeth (ages 7,5,3), and she was perfect. She made it fun and exciting. Dr. Ellis is very personable, and friendly. I'm so glad we chose Dental Care of Spring Hill.

Unfortunately, last Monday I had a terrible experience at this office. I will begin by saying the…read morefront desk staff greeted me with a stone face, unfriendly, which is usually how I am treated when I go there. It is a shame, because people are often scared and worried about seeing a dentist, and to be greeted that way may make them more uneasy. On Monday, I went into the office and the first thing I told Amanda the assistant was that the teeth next to the one that was taken out, hurt when drinking cold drinks. Amanda said she would tell Dr. Miller, but when he came in he seemed as though he knew nothing about it and proceeded to tell me I have a cracked tooth and an infection in the tooth near the one that he pulled. Three months ago when he pulled my tooth he struggled removing it and I even had him stop for a minute, because of the extreme pressure I felt. Prior to the tooth being pulled, the one next to it was not cracked and had not dropped. I told Dr. Miller that I was going to another place to address the missing tooth and after that he asked no questions, and there was no further conversation to address the infection. There was no concern. I had intended to continue with Tanyard after the procedure with a surgeon. It turned out that the doctor I was going to make an appointment with was out of the office. I didn't know how long it would take to be seen. I then called Dr. Miller to ask for antibiotics because I feared the infection would get worse. I was told to just take Tylenol, which I didn't understand how that would help the infection so I insisted that they ask him again. Amanda then gets on the phone and becomes extremely nasty and loud with me stating something like "you was just here and your tooth is already bothering you and you said you were going somewhere else." And then she started saying something like " I just wanted antibiotics, right." Then she went on to provide a testimony about Dr. Miller and his 17 years of experience. Amanda was not in the room when I had my tooth removed and hadn't even reviewed my file. I go regularly for preventative care with the hygienist who is very nice, and I had never heard anything about a cracked tooth. Amanda then went on to encourage me to write a review. My family and I will no longer be going there. I liked Dr. Miller and especially the hygienist, but I use to dread not having my mouth being worked on, but instead, I dreaded interacting with the front desk on arrival and departure, and when calling that office.

DO NOT GO HERE!!! Very rude people!!!! My front crown fell out within 2mos...I went back to them…read moreand asked for other options, since there were not enough tooth structure for the crown to adhered to. The dentist should have been more honest and upfront about my situation and suggest a flipper or partial instead, in the very beginning. They proceeded to schedule me for extraction of that tooth and impression for a one tooth flipper. Did not provide me with a treatment plans or costs of the extraction or flipper. No transparency at all. When I asked for the itemized statement after the extraction and the flipper, they were very rude about it. And did not provide an itemized statement to me. I do not recommend this place to anyone!!!

I had my wisdom teeth removed a little over a week ago by Dr. Young and just had my follow up…read moreappointment today. As I left I told the receptionist that if ever they needed testimonials to call me because this was a wonderful experience! I know, who says that, right? It's all 4 wisdom teeth!!! But seriously, the office is clean and modern, the staff is professional and friendly, and the doctor did an amazing job! I had zero complications and everything went sooo smoothly. From the initial consultation, to scheduling for the surgery, to the anesthesia, the actual surgery, the follow up phone call from Dr. Young, and the follow up appointment, everything was handled so very well. As another reviewer stated, they gave me the gas, they put in my IV, and then asked if I was comfortable. I answered yes and the next thing I knew, the surgery was complete. I will definitely recommend this office to everyone who has need and I'm grateful that my dentist Dr. Kemp recommended them to me!

This is clearly one of the best medical/oral surgery dental offices in Franklin, and we are very…read morefortunate to have someone like Dr Daniel Clark here who has done 3 dental implants for me now. I cannot speak for the others dental practitioners in this practice, since I have not seen anyone but Dr, Clark, but I would bet that they are equally great. Words don't do justice to how wonderful I feel my two experiences with implants have been for me here. Most everyone, I would guess, hates dental work of any kind, but my experience with getting my implants was painless both during and after. However, I did get IV general/sedation, and I am glad that I can afford to do that. In addition, I was clearly impressed with the call I got from Dr, Clark the evening of my procedure to check on me. I mean, how many doctors/dentists do that anymore, if they ever did. Costs are discussed with you and spelled out in writing after your initial evaluation, so there are no surprises about what your costs will be for each and every thing going forward. All personnel in this practice are friendly, welcoming and professional. NancyB

I wanted to be sedated to have a tooth pulled due to anxiety about it and Dr. Doctora could not…read morehave been kinder and gentler. The young lady who assisted him was also very nice and helped alleviate my fears. I have already recommended Dr. Doctora to friends.

Beware of this Dentist he pull 3 teeth out and did not pull them all out he left lot of chip teeth…read morein side the gums was bleeding so bad and bleed to death left several messages for Emergenecy lost a lot of blood and the dentist did not care in lots of pain please do not go to him if you want to die and bleed out Beware don't trust this Dentist it has been a nightmare Good Luck go somewhere else that will pull teeth and do the right thing when it started bleeding real bad he jump and did not know what to do it scared him to death please don't go to Him Beware.

I decided to try Brentwood Dental Excellence after my last Dentist kept pushing my appointments…read moreback. Brentwood Dental made an effort to get me in and I couldn't be happier. I went in for a cleaning which was far better than any other cleaning I've had in the Nashville area. They take their time, are incredibly knowledgeable, and explain each step to you. They make sure inform you of everything they're doing and what they're seeing. This helps provide a sense of comfort, at least for me. After the cleaning my teeth felt great and my wife could notice a significant difference. Most cleanings just feel great yet here they manage to make your teeth literally shine brighter. When I met the dentists, both Dr. Malik and Dr. West, they both were incredibly friendly. They informed me of everything they think i should do yet they weren't pushy at all. They wanted to make me comfortable with all aspects, timeline, price, etc. I never felt that they were pushing any treatment. After this experience, my wife and I will be going back here for all our dental work.

I have always hated going to the dentist; so much so that I had put it off for 6 years. Brentwood…read moreDental Excellence was recommended to me by a friend who felt similarly to me and she assured me that everyone there was incredible AND they have a cute therapy dog. She was 100% right and I've had nothing but the best experiences visiting over the past couple years. Recently, there was a miscommunication with my insurance regarding my mouthguard payment and I had a surprise outstanding balance. Lisa at the front desk went above and beyond to sort things out for me and I genuinely felt heard and cared for. Big love for these ladies!

I used to go here before I moved states. I left because: 1…read more One day, my daughter left her car door open, leaving the light on all night in my car. This was the night before my appointment and Blackman Grove. It was just me at home, living in the middle of nowhere, with a dead car battery and no way to jump it. I called to get the appointment rescheduled, but was told it'd be $75 to do so. Fine. Thanks, daughter. I get it. 2. Finally get a new bridge (not sure if that was what the other appointment was for, but man, it was expensive, even with insurance.) However...a hygenist puts the bridge on and shapes it way too short. The dentist didn't even do anything. I was told she doesn't like doing those or fillings. I was also told that if I didn't like it, they could send it to a lab, but it'd cost MORE. Now, that side of my smile...the teeth are way shorter than the other side.‍ To my main point and complaint: found a new dentist where I'm located. They did X-rays and told me that all of my crowns from Blackman Grove are garbage. You can see them in the X-rays...they're not even cemented down well. I paid thousands...THOUSANDS...and now need to get them redone because my mouth aches. I loved this dentist...BEFORE they hired new people and completely redid the place (and started adding Botox to their services.)

I called on a Monday for a new patient visit and they got me in on a Friday, my son and on the…read morefollowing Monday! Usually they are not open on Fridays, so I was lucky on both appointments. The first thing I noticed about was how friendly they were on the phone. When I arrived early in the morning, the three women behind the desk were already having a Jovial conversation about the possibility of a therapy animal in the office. They texted the paperwork to me. When I was done, I had my teeth examined and cleaned. It was a prompt and relaxed visit. I am going next week for a consultation for some cosmetic dentistry. It feels good to be around people who are happy where they work.

I've been searching for a great dentist since moving to Nashville, and have been sorely…read moredisappointed - until now! The Nashville Smile Team operates with a lot of integrity. They rescheduled an appointment for me because they couldn't get in touch with my insurance to verify that I was covered and they didn't want me to have to spend any money out of pocket. The first thing they did once I got there was give me a tour and explain how they sanitize their equipment! They instantly built a lot of trust. The staff is extremely nice, from the receptionists to the hygienists to the dentist herself. My hygienists spent a lot of time answering questions and walking me through everything that she was doing. I haven't had this good of a dental experience in quite a while.

Best dentist experience I've ever had! I decided to come to the Nashville Smile Team because I was…read morehaving some jaw pain (TMJ) and they are close to my house. They have been nothing but kind and easy to work with! They were able to see my right away and I've been back for a follow-up appointment/cleaning since my initial appointment regarding pain. The dentist and staff pay great attention to detail and I feel like they actually listen to me (plus, they are unbelievably kind)! The actual office is nice and clean. They are working with my insurance to see what can be done about costs but also very good about explaining my upfront costs. I would highly, highly recommend!