One star is incredibly generous. With the exception of a few nurses and a supportive physical…read moretherapy team, Savannah Cove should really be your absolute last choice for rehab. You cannot reach the facility. You will be sent to voicemail over and over, and it will never be returned. If you have a concern, you will not be able to address it. They routinely run out of essential medication, and when they do have it on hand, it is late more often than not, sometimes by hours. When they run out, it can be 24 hours without any pain medication, blood thinners, Insulin, etc. My mother was there for more than 30 days and saw the doctor one time, including when the facility was overrun with Covid and she was complaining of pain in her lungs. Had her symptoms not improved on their own, our only option would have been to call 911 to bring her to the hospital. She requested to see the doctor for several significant issues and was told each day that the doctor "comes in tomorrow." She was never seen in response to a single request, regardless of urgency. She was also frequently ignored by nursing staff. After pressing her call button, nurses would routinely come into the room and turn off her button without speaking to her. Her roommate fell out of her bed several times after being ignored by staff, and there were always cries for help throughout the hall that were never answered. She was recently discharged, and we were told by the discharge team that they had requested approval for PT/OT, nursing, and equipment that would all be with us within 48 hours. After four days, we finally called her insurance company who said they had no record of Savannah Cove ever submitting the requests. When the insurance rep tried calling Savannah Cove to obtain the information, she was also unable to reach anyone. When she finally did, after her third call, they hung up on her after she said she was with the insurance company. If you have literally any other option than Savannah Cove, I would take it. If you don't have an option, be prepared to visit frequently to advocate in person, as best as you can. They will tell you to call, and even here they might say to reach out to the executive director. I did, on more than one occasion, but you can't speak to them. You'll get their voicemail, and they will never return your call. Additionally, some of the positive reviews on this page and others appear to be from names identified on their Facebook as staff and administration, who post reviews from the POV of patients' families.

Worst shit ever. A loved one of mine was sent here and the staff was extremely disrespectful…read moretowards her. She isn't supposed to get up to use the bathroom by herself so she called for help and whoever came to help her practically told her to stop and just shit herself and they would clean her later.

Please be very wary of putting your loved ones into this facility. It is a lot of smoke and mirrors…read moreand some major bait and switch. They do not want anyone who doesn't fit into their specifically designed molds of how seniors should behave or exist. It was heartbreaking the way they treated my parents and honestly probably took a few years off their lives.

My grandfather has been here almost 2 years and I can honestly say that the staff are nothing short…read moreof caring, compassionate and professional! Not only does the facility look like a 5 star resort, but you get the 5 star service as well. The facility has been so accommodating with my grandfather's needs, especially with the pandemic going on. I can't imagine him being anywhere else!

My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO

I simply can't get over how amazing the your staff here are. From the first time I stepped foot on…read morethe property, we were impressed, it didn't smell like a retirement home, it actually smelled good there! The front desk could not have been kinder and accommodating, and meeting the director on duty (on a weekend I might add) for the first time really put us at ease. I appreciate mtce being so willing to help me get settled for the move in, even letting me borrow tools to assemble furniture! Their activities director is a special person, I can't get her positive attitude and smile out of my head, your loved one will be lucky to have her. Their Sales Director was also amazing, she walked us through the process, went out of her way to give us a video tour the same day we spoke for the first time (that meant a LOT to us) and then worked us through all the initial paperwork. We couldn't be happier with the care my father in law is receiving, this is a great facility made so by the incredible staff.

We are absolutely delighted with the loving care and attention the staff provides to our mother…read more Even though our mother does not want to be in a memory care facility, the gentle, compassionate care by the entire staff has made this transition as facile as possible. Our mother is even starting to make friends, which was something we didn't think was possible. A big shoutout to Tiana and Shantae for always being availabe to support our entire family as we navigate this challenging life phase for a beloved family member. Anytime we have needed anything, Tiana is there (even on her days off!) to provide support of every kind.

This facility was a death center not a care center. My diabetic mother had a huge sugar spike and…read morethey wouldn't give insulin because doctor hadn't ordered it. They claimed they'd been calling doctor for 3 days. I had to call 911 because no one would help my mom. The children of the lady in the bed next to me had also called 911 because their mother was unresponsive lying in bed. My elderly father had been forced to send her here by the hospital. I was out of town so I was unable to check the place first. Absolutely disgusting. Roaches on the walls and more!

My father was transferred from Winter Park Hospital. He arrived to his room and was treated poorly…read more He needed help to get change and washed his hair, took an hour for the nurses to respond. When my siblings asked the nurses tohelpmyfather, they didn't want to help and made all kinds of excuses. They acted like my father was a burden. Most staffs are rude and insulting. This rehab center located in Maitland Florida is a death center, not a rehab center!

I have a hard time believing these ratings and I wish more people that lived here would start…read morerating it. We came here two years ago and are in the main Westminster WP building and have loved every minute of it. They have so many activities that you can join, with a full gym, water aerobics, balance classes, putting green, etc. there's something for everyone if you're so inclined. The food improves every day and we have two new chefs that have been added to Chef Justin who came a year ago. He does free chef demos, and the one we went to today was lump crab guacamole, which is the best I've ever had. I hope more people will come to this site and give their opinions. JH

We made arrangements for my father, a retired clergyman in New Hampshire, to move to your Winter…read morePark facility many years ago, and my mother would join him in time. When the time came for him to move there, Westminster's surprising response was that {without notice to us) they did not have a place for him. So, he remained where he was until he died, and my mother moved to my house where she lived for years until she was 96. Our family did not expect this unforgettable treatment from Westminster Towers. Andy

What a wonderful, convenient, caring community. We have never had more fun nor socialized as much…read moreas we have here. The campus is gorgeous (80) acres, the staff is caring, and the people are amazing.

My MIL was referred to VOTG by her care manager at the hospital. BIG MISTAKE. BIG MISTAKE. The…read morecare was non existent. Call button not answered for up to an hour and 45 minutes. Director of nursing admitted to receiving but not answering emails. Left in bathroom, where there is NO call button, for over an hour. Told it is easier for them to use depends and soil herself then help her to the bathroom. If you care for your loved one, avoid this place of horrors. Yes, authorities have been contacted and an investigation is under way.

I toured Savannah Grand with my mother and daughter last week, it was very impressive. All of the…read moreresidents seemed very happy; laughing smiling, socializing with friends. While I was there they had a singer for that days entertainment, and they celebrated the March birthdays with cake and punch and more songs. The place seemed like a wonderful home and I'm thinking about it for my mother. While I was touring I saw the schedule of events for the month, it looks like there are tons of things to do everyday there, from bingo, to trivia, exercise classes, prayer groups and so much more. My favorite thing about Savannah Grand was the court yards, they were so beautiful and peaceful.

The Staff at Savannah Grand cannot be beat. A group of caring committed and competent caregivers…read morefocused on meeting the needs of the residents with compassion and heartfelt care. The residents of this community are dearly loved.