Don't be deceived by the photos. Go behind the scenes. Severe maintenance issues. Cobwebs abound…read more Many broken, damaged fixtures, faucets missing knobs, toilet tissue holders broken for weeks. Painting needed Several staff were compassionate ( and saved the day for Mgt) however many were not ( on their phones). Memory Care quality very lacking as if a patient is incontinent, unless you're there and push the staff to toilet/change them, they sit there or lie in their bed for hours. Don't expect them to help getting their teeth brushed either. Long story but you're lucky if they get it done. UNLESS you push the issue. Food mediocre at best. Activity provided but if a patient is unable to participate no effort to help or get them engaged. Staff to patient ratio very low. This area had about 20 patients and no more than two staff so if one was busy with meds or changing a patient, the other was responsible for everything else like entering or exiting visitor due to the lockdown policy. Forget the positive online reviews and if you tour, ask other visitors their thoughts. Maybe AL is satisfactory but MC is way below expectations.

I was very impressed with Grand Villas after having seen a few assisted living homes. The staff are…read morevery nice, very professional, kind, and accommodating. TaMara and Marshall seemed genuinely concerned about my mom. Exactly what I was looking for. My mom will be moving in next week.

If you are looking for an honest used car showroom, this is the place for you. No scams, the…read morecondition of the cars is as they say. The documents were signed very quickly. In short, I am 100% satisfied with the purchase and service at Excel Auto Lounge!

I/we found Excellence senior living facility a little over 2yrs ago. Our discussion was between…read moreExcellence & another facility, however Derick Waines the Marketing Director left a valuable impression. We had several family issues going on at the time and I will always be thankful that God put him in our path. Derick, didn't treat us as money he treated us like family. So obviously we choose Excellence. Then came Jasmine Miller the Res. Care Director, she is exceptional, Jasmine I want you to know that you are an integral part of the healthcare team. Without you, Excellence wouldn't survive. Thank you for everything you have done. You and your team have played an essential role in the well-being of our father/uncle. providing a compassionate approach to our father/uncle's treatment, Your bedside manor and the ability to gently handle him has made a significant difference in our lives. The care, compassion, kindness and empathy shown to our family, to our father/uncle's well-being is something we are extremely thankful for. Again, Thank you for making a difference in the lives of your patients, and the family.

Much appreciation for Spring Hills Hunters Creek. The compassion, love, and human spirit shown…read moreduring the very short time my grandmother resided there, was out of this world. From Elsie and Alexa in admissions to Cheryl as resident director, to all nursing and rest of staff. In our family's heart, you have a special place!!!! Because of your many stringent precautions, this facility has not had a single resident or staff COVID incident. ZERO! If you are considering to bring your loved one here, do not hesitate. This beautiful place will admit your loved one, when so many others will not. They will love and care for their memory challenged residents and protect them dearly, no matter how extreme their mental health state is. It is worth every dollar and cent. No price tag is big enough for someone you love. We are glad we did! Thank you for reading neighbors, and God bless!

I absolutely LOVE this community! My grandma came in reluctant to come and leave her home... it has…read morebeen 7 days and she is now so happy and relieved to be safe and have things to do. When we moved they has a band playing, she has already been down for church service and a Macy's trip! They had a bit of a hiccup getting used to her medication schedule and how to handle her mood swings with her dementia, but I guess it's normal while they got to know her. She is now happy and loves coming down to dinner with her new table peers. I must say that these people held my hand through my numerous guilt attacks.... I mean, all and all... Spring Hills staff made a very hard situation a much easier one. They truly care for their residents and their family.

Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

This isn't the easiest thing to write, but I am writing this because the staff at Encore deserve to…read morehear my thoughts, and you may want to as well. I wrote something here quite long...then came back and cut out a lot. You don't need all the details. If you're reading this, you know the story. A difficult road led to having to find a long term care facility. I have seen other facilities. My mother had developed Alzheimer's in 2018, and very shortly thereafter my father, now alone, also needed a care facility. I engaged in a search, and some of the facilities were heartbreaking. I was frightened by the thought of that being the only option. Long story short, my family was incredibly fortunate to find Encore at Avalon Park in December of 2018. It's a lovely environment. The key here is I was able to let my parents be together. Together in their own small apartment, enjoying their own place, eating good meals, had a routine and received all necessary care. They were happy together, and safe. And...the staff. My eyes are welling up as I write this...my God...what a blessing they have been. They LOVED my parents. My mother passed away (she was 92) in 2022. The amount of tears and grief by everyone who cared for her...the emotion was so...honest. And since then, they have cared for my father as if he were their own relative. Every time I have visited, I have seen their care firsthand. From the Director Monica to the nurses and aids...everyone has been such a reassurance to me. It is June 2026. My father doesn't have a lot of time left. The care and emotion is very evident. I feel blessed to have been able to provide this final gift to them...a nurturing environment that cared. What else could I have asked for? Thank you...all of you. More than I can ever say. Angel T., Son of Luis and Luz.

I can not say enough good things about this facility. My brother has been there for over 6 months…read moreand I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays. The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public. The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility and could not have found a better place.

I simply can't get over how amazing the your staff here are. From the first time I stepped foot on…read morethe property, we were impressed, it didn't smell like a retirement home, it actually smelled good there! The front desk could not have been kinder and accommodating, and meeting the director on duty (on a weekend I might add) for the first time really put us at ease. I appreciate mtce being so willing to help me get settled for the move in, even letting me borrow tools to assemble furniture! Their activities director is a special person, I can't get her positive attitude and smile out of my head, your loved one will be lucky to have her. Their Sales Director was also amazing, she walked us through the process, went out of her way to give us a video tour the same day we spoke for the first time (that meant a LOT to us) and then worked us through all the initial paperwork. We couldn't be happier with the care my father in law is receiving, this is a great facility made so by the incredible staff.

We are absolutely delighted with the loving care and attention the staff provides to our mother…read more Even though our mother does not want to be in a memory care facility, the gentle, compassionate care by the entire staff has made this transition as facile as possible. Our mother is even starting to make friends, which was something we didn't think was possible. A big shoutout to Tiana and Shantae for always being availabe to support our entire family as we navigate this challenging life phase for a beloved family member. Anytime we have needed anything, Tiana is there (even on her days off!) to provide support of every kind.

I want to give a big thank you to the administration for giving me a meeting to work on a solution…read moreto help my Mom. They listened and told me like it is. We worked together to make a plan to get mom to do her PT and join in the wonderful activities. It hasn't been easy and they Do Care about the patients. Thank you for listening and caring to help us all move forward. I really appreciate it. I also want to thank ALL the PT staff for trying to deal with my smart stubborn Mom n her crazy daughter, who refuses to give up. My Mom will walk again. Love you all

These people abused my father, but our insurance wouldn't move him because they said we couldn't…read moreprove it. The nurse Beclipps was verbally and physically abusive to my father with Alzheimer's. I've left this review 5 times, but they keep paying to have it taken down.

My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO