Appointments are easy to find online, scheduling was simple and the call for confirmation was…read morequick! As someone coming from another state, the staff here kept me at ease at asking me questions of what they can find for me and answered any questions I had. Dresses were a dream here, they had everything you could imagine, and as for me being a bit picky on my likings. They had SO many choices for me to choose from. Staff were very informative, kind, generous on providing space and comfort. I'd highly recommend anyone and everyone to go here! First timer bridal shopping and it felt like a dream

The staff is friendly and helpful. My daughter found her dress, and it is completely different than…read morewhat she thought she would be wearing.

I visited with my friend who is getting married. The staff was very friendly and professional and…read morerespected my friend and what she was looking for. The process was smooth and she found her dress! Note: they do not carry bridesmaid dresses in the store anymore (which was fine--just something to note). Very clean and quaint place. Would recommend!

Absolutely unmatched! The bridal assistants are kind, genuine, and honest. All of their dresses are…read moreso beautiful and I couldn't have imagined a better experience!!

I absolutely loved my experience at True Society in GR! Everyone was so welcoming and kind. Grace…read morewas absolutely incredible, she made me feel so comfortable. I didn't have many ideas on what I wanted, but she was so easy and fun to work with and helped me find my perfect dress. I would recommend them to everyone!

Disappointing Experience at True Society…read more I recently visited True Society with my daughter to help her find her wedding dress, and unfortunately, the experience left all of us feeling disappointed and disheartened. From the very beginning, the consultant assisting us showed very little interest in my daughter, her engagement, or her wedding. She didn't ask about the date, the venue, or any personal details that might help guide the appointment--details that make this process feel special and tailored. My daughter had even submitted photos in advance of the dresses she was hoping to try, but when we arrived, none of those dresses had been pulled, and it seemed there was no record of what she had sent. It felt like we were just another appointment on the calendar, not real people shopping for one of the most important garments of a lifetime. Our group was small--just four of us--but we weren't offered a single refreshment. We watched other groups being served a variety of drinks while we were never even asked if we'd like a water. It may seem small, but in an environment meant to celebrate such a joyful moment, these details matter. Perhaps most frustrating was that we clearly communicated a budget of $5,000, and nearly every dress pulled for my daughter to try was significantly over that. Ignoring someone's budget not only adds unnecessary stress to an already emotional process, but it also shows a lack of respect for their preferences and financial boundaries. We had visited other bridal shops that treated our experience with care and enthusiasm. They made an effort to connect with my daughter and show genuine excitement for her big day. That kind of warmth and attention is exactly what you hope for when shopping for a wedding gown. Unfortunately, True Society missed the mark completely. When someone chooses a bridal boutique, they're not just buying a dress--they're trusting you with a piece of their story. It's about feeling seen, celebrated, and supported. For a store like True Society, where the stakes are so personal and emotional, creating a positive and personalized experience should be the standard--not the exception. Sadly, we left feeling like an afterthought rather than a bride and her loved ones on a joyful search. I hope this feedback encourages the team at True Society to reflect on the importance of connection, attention to detail, and genuine care in every appointment.

Not great service at all. I've worked in retail and numerous customer service positions. Just…read moreawful. My best friend was stressed the whole time until the wedding because of this company. We went to the store and called them several times before the wedding when issues started arising. One girl in the store tried to claim she did not even work there as she stood behind the Caela Scott reception counter. When we asked for the manager we were told she only comes in twice a week. The shipment order for all the groomsmen's altered tuxes kept being pushed back every week to the point where they did not arrive until three days before the wedding. The store did not even call the bride once all the tuxes had finally arrived at the store, she had to call them. The bride's father, walked her down the aisle in jeans. This occurred because the tux pants were sent with holes in the pockets and a hole in the crotch area the first time. Then, we tried to get a new pair of pants, shipped overnight, since everything barely arrived the week of the wedding, we were told the overnight fee would be waived. However, we learned from the Bride's dad that Caela Scott called and told them there would be an additional overnight charge for the shipping of the second pair of pants. Hence we were lied to. Same thing with other groomsmen's pants. The bride's dad's tux coat that they sized and altered when finally arrived, was a completely different size that did not fit. Then we discovered a large vertical stain on the back of the groom's coat jacket. Overall an awful experience that the bridal party and everyone in attendance will not recommend to anyone. Ever. Weddings are stressful enough as it is and Caela Scott honestly made it worse.

Mother of the groom dress shopping was painless thanks to Elaine from Caela Scott Bridal. She…read moreencouraged me to try on various styles and colors based on my body shape and skin tone. I explained that texture/comfort was a huge factor in my selection process, something you can't get from shopping online. Dresses look a lot different on a hanger versus your body. I encourage you to make an appointment at Caela Scott. You won't be disappointed with their service.

I worked with Avery and she was so helpful, calming, understanding. I had been to two other bridal…read moreshops and feel they were not as genuine - more putting on a show. Avery understood what I wanted in a dress as a more mature bride and my daughters also loved her and trusted her. The staff from the time we walked in was great! So glad I found my dress at Bridal Elegance as I was thrilled to give them my business. Highly recommend if you want honesty, trust and a genuine opinion, not just pushing a sale!

They care more about money than they do the bride. They are all trained to be sleazy salesmen…read more Kristin was incredibly rude when I emailed asking for my return. Refused to provide proof or call and talk to me, (Probably because she knew she was in the wrong and treating me poorly). Instead she emailed with a condescending, belittling tone. Proving she's much more comfortable with her 'see you next Tuesday' approach rather than a helpful one. Brides already have enough to worry about. You shouldn't have to worry about being scammed. Trust me, if you address it and ask for proof, they'll just let you know they could've charged more.

Great service!!! Beautiful Prom dresses! They will work with you to make sure you are happy!read more

People were nice but I told them I have very fancy prom to attend and I wanted a quinceañera dress…read morethe lady told me I could not buy one for prom and then one of her assistants said I looked like a size 14 which I'm not a size 14 I am actually a size 8 or 10 depending on where and what brand of dress

The store manager was amazing that helped me find a beautiful dress in the front of the store which…read morewas the designer section. I had a great time.

MANY beautifullll dresses to choose from, very kind helpful women that work there that are ready…read moreto help you find your perfect dress. & Great customer service!

Great service! We were in and out of there quickly. They were knowledgeable and helpful. Good…read moreprices. We will be back.

Went in to shop for a suit for my son's wedding. Service was exceptional, selection and prices…read morewere very reasonable. We was hooked. Alterations were very quick and spot on! The selection of other attire - shorts, golf shirts, jackets was a pleasant surprise. I will be back for sure.