Dr. Cilento and his team are very good, I appreciate their attention to the patient and his…read morediscussions with me, the patient. It is very important to have frank and informed dialogue done in a compassionate way. And for Veterans dealing with upper respiratory issues, he's your man.. His PA William is great. Troy

Dr. Cilento was nice his P.A excellent. As for the rest of his team disorganized unprofessional…read moreand confused just plain clueless. I cancelled the procedure and I I still trying to get my money back they just reassured me that I made the right decision. Do not waste your time go to a place that know what they are doing. You can not trust a doctor that leads a team like that.

We took our son there on referral by our Pediatrician (who we will be speaking with.) We showed up…read more10 minutes early after filling out their per-registration online. It took an hour and 10 minutes after to see the doctor. Dr. Douglis wanted to have a CT scan done on a 14 year old without life threatening injuries. This caused alarm in us because of the radiation concerns. Dr. Douglis's response was to google it again... Our concerns are valid and he certainly could have handled it in a much more professional way. The reality is NIH research shows that CT scans have added about 103,000 future cancer patients. "Using the UCSF registry data on individual CT exams and RadRAT, the team estimated that CT use in 2023 could result in almost 103,000 future cancers. If current practices continue, CT scan use might eventually account for about 5% of all new cancer diagnoses in the U.S. per year." https://www.nih.gov/news-events/nih-research-matters/radiation-ct-scans-cancer-risks On top of all of this, the office smelled, and was generally dirty. The picture of the Biohazard trash can was taken in one of his exam rooms, the day of this post. Avoid at all costs.

Saw the doctor for two minutes - he made me gag three times. He had his nurse spray my throat with…read moresome numbing agent (which messed my vocal cords up for a week), then decided to cancel that procedure and order a CT scan instead. I have decent insurance, but was charged $200. Then I received a bill for an additional $167. All I needed was an antibiotic.

Dr. Shah was very friendly & informative. Staff was welcoming and helpful. I highly recommend this…read moredoctor!

When you have to switch doctors at Texas ENT they treat you like you've committed treason. If the…read morefirst doctor would have actually acted like he cared I wouldn't have had to switch. Office staff checking out acts like it's an inconvenience to check you out. Techs are ok. Bring a book to read or download Ebooks because you're going to have a wait. I had to find a new ENT who would take the time to listen. It's like cattle being rushed through a cattle shoot and they don't take the time to address the reason you are there for.

Vertigo was becoming a challenge for me so went to this ENT recommended by a friend. They took my…read moreinsurance and Dr Shah was excellent. I really liked his explanations and attitude. Testing showed I do have hearing loss, which I thought was part of my problem. More tests scheduled.

Dr. Fabiana farinetti is supposed to be my primary care physician. But I will never trust her with…read moreme health care ever again. She barely walks into the the room and 2 mins later after asking some ridiculous questions, she cannot wait to leave again. She doesn't seem to care about her patients and any questions they may have. She has done tests on me without any approval and now I'm stuck with a bill of 140$ for something that I didn't know what being done or tested. She doesn't seem to have any character, personality or even ounce of care for someone of her profession. The clinic itself is badly managed. Staff and doctors both are unprofessional. Do yourself a favour and stay away. Still waiting for hear back from the clinic manager for almost a week now but doesn't look like that will happen!

Ridiculous customer service. The girl at the front is rude and unprofessional. My husband had an…read moreappointment at 7:30am which I thought it was strange because the office hours on their website says they open at 8 am. He signed in at 7:40 am. No one was at the front for almost 15 minutes. Finally someone comes up from the back and my husband explains the confusion and the nurse says its ok. We sat down to wait and then the front lady who does the scheduling said that I could go back there but that I was going to be there all day to be seen by Dr. Vera. She was rude and wanted him to reschedule. I asked to speak to the manager because on their website it says they open at 8am and when we got there their was no one at the front office. I told the lady that my spouse has diabetes and he needs his medication and missed a day of work could he make an exception. The front lady said no, but I can give you my managers phone because she is not here. She added that Dr. Vera honors people that are on time to their appointments, yet when I'm on time, I've had to wait up to 30 minutes to be seen. Her attitude towards patients really stinks and is uncaring.

My fiancé Chris went to see Dr. Sana after years of no sleep and minimal breathing through his…read morenose. We first made an appointment with the office staff which is extremely helpful, nice and caring. After the first visit, he immediately found the issue, scheduled an allergy test and proceeded with surgical measures. The process was so seamless and Dr. Sana ensured to explain everything little by little so we understood exactly what was happening. Even after surgery, the staff and Dr. Sana have been very attentive to ensure he is healing well. They have a text function to make the process so much easier when it comes to questions and they respond same day, it's so convenient. I would recommend Dr. Sana to anyone!

I seen someone else mention how Dr. Sana wasted their time just to keep getting money, and I…read morewholeheartedly agree. I began seeing Dr. Sana due to some pain/ hearing loss and pressure I was having in my ear. Immediately upon first visit, issues that ive never been told before from any previous doctor/ENT was brought up. All of a sudden according to him I have a "deviated septum and signs of allergies". Fine. Moving on to my actual issue, my ear.. after checking my ear he put me on some medications and we scheduled a follow up. Did my follow up and at that visit he explained to me about Cholesteatoma which he believed I have. Again.. seemed a bit odd because he explained how this is something that would have been present for years and my previous ENT Doctor never mentioned anything of the sort. Ive always just been prone to ear infections and have had Eustachian Tube Dysfunction so the liquid in my ear becomes thick and causes something called glue ear. Again we scheduled another follow up so I can go get a CT Scan and discuss the CT Scan to determine next steps. Follow up comes and he tells me he's sure I have Cholesteatoma and it requires surgery. He stated HE would be the one to perform the surgery and HE ran down what would take place during the surgery and all the possible things HE would need to remove. HE even stated how my hearing could also get even worse after surgery. HE then was suppose to have the surgery scheduler come and talk to me but then suddenly told me to just go to the front to figure out payment and a day to schedule surgery. Also.. ANOTHER follow up to take allergy test. I went to the front and got a paper highlight where surgery will take place and how much. Thats all. ( I ASKED FOR MY CT SCAN BEFORE LEAVING AND THEY NEVER SENT IT.) Fast forward to the final follow up for my allergy testing. I take the test and leave, it was very short. Why was I then told to schedule another follow up just to get my results?? (ALL THESE FOLLOW UPS REQUIRE CO PAYS BY THE WAY.) Anyways the follow up is scheduled. Here's where things get weird. Before my follow up my job suggested I get ADA Accommodations and gave me a form to fill out and just requested a simple letter from Dr. Sana explaining my diagnosis and how it may effect me day to day. (I experience hearing loss, pressure headaches, and dizziness occasionally.) I could already tell after speaking to Justin it was going be some kind of excuse why I couldnt get the letter but he ended up telling me to forward the email regarding the ADA from my job. I gave them one week to get back to me and I heard nothing. I called and asked for any updates on the resquested letter and im all of a sudden being told by Justin that Dr. Sana wants to refer me out due to the "complexity" of my diagnosis and how Dr. Sana isnt skilled for that kind of surgery and how I can ask the other doctor for the ADA Letter..... HUH??!!..keep in mind I HAD to reach out myself just to hear this information. Then they had the nerve to want to schedule me for a telehealth appointment for Dr. Sana to explain to me why hes referring me out and go over my allergy results which would be ANOTHER co pay. I cancelled my appointment and demanded my Ct scan results that I never got the first time. (MY CT SCAN CAME BACK SHOWING NOTHING ABNORMAL BUT FLUID IN MIDDLE EAR, NONE OF THE DRAMATICS HE CLAIMED SHOWED ON THE CT SCAN.) Dr. Sana wasted my time and money, and if the surgery was too complex he should have mentioned that instead of acting like he was so knowledgeable and skilled with that kind of procedure. He strung me along for money and because he didnt wanna write the letter he tried to refer me out. I DO NOT RECOMMEND!

Dr. Smith was very patient and attentive to my situation. I was very fearful of having my vocal…read morechords scoped because I had it done before. Dr. Smith was so gentle I could have it done again. He also has a top of the line scan that is very clear. As he showed me details of my deviated septum he was not rushed and was very thorough in his explanation. His office staff was super nice and professional. His office sparkles it is so clean!