Absolutely AMAZING customer service! I brought in my Medicaid insurance and was seen by Dr. Lum. I did not realize my vision has gotten so worse but got updated contacts & new pair of glasses for CHEAP. They gave me eye drops, contact solution, and even 2 pairs of trial contacts. I haven't had a nice experience at an optometrist in years... until this visit. I'll definitely be back! Highly recommended read more

They ripped me off. I have vision insurance but they deliberately tricked me into buying services which are not covered by my insurance, namely the retinal scan which is USELESS!!! But the worst part was my doctor GAVE ME THE WRONG prescription!!! The contact lens prescription he gave me basically made me blind for near sightedness. I could no longer read my iPhone, eat food or even shop for clothes because it makes everything too blurry for things up close. They also greatly overcharged me for my contact lens. After just a few weeks I had to go to another doctor at Lenscrafters who did not try to trick me into the same scam services and she actually gave me the correct prescription. By the way, I am a LOCAL, but for whatever reason, I guess they thought I was some sort of tourist they thought they could rip off. read more

Richard is horrible! He's a very rude person. Glasses are terrible, took a long time to make, & expensive. Will never go back or recommend this to anyone. read more

Wow was very impressed with the bedside manner of my optometrist. I was due for an exam and felt very comfortable with Dr. Diep. I recommend to all my family and friends. read more

Richard is a very mean person When I was questioning about the charge is so different compare to my last eye exam, he was shouting out load and basically call me a liar I would not go back to this place or recommend this place to any person And the whole officeoffices looks very disorganized read more

We are regular customers here, every year renew contact lens and glasses paid out over thousand dollars. Just happens to my son eye glasses, broken one of the nose supporter, just need a small fix. They said it out of warranty, charged for $10 and need four hours return pick up. This is very radicular customer service attitude. I bring it to Costco they fix for free. read more

Spring Mountain Vision - Optometrists Near Me - Las Vegas, Nevada

I wait for 3 weeks they make my glasses bad work I don't recommend this place expensive glasses for bad work

Terrible terrible service. Do not come here. Called ahead to ask if they would help me with sample contacts since I forgot mine packing for this vacation. They said they would be able to help me. Drove all the way here and they said I had to be a current patient or provide proper paperwork for them to provide. Waited 45 mins just for them to tell me they can't help me. read more

Terrible customer service. Not transparent with pricing. Will overcharge because they can. Avoid coming here and save your time.

This is great place to get your eyes check. Richard makes sure to have the latest and great in eye wear fashion. He's a professional that has an eye for picking great frames and helping his customers find what's just right for them. They carry brands like Versace, Bvlgari, Tiffany & Co and many more. read more

Bad customer service. Refused to help adjust my glasses at all. Other optometrists offer this at no charge but they straight up ignored me once they realized they weren't selling me anything read more

If I can give this store 0 starts I WOULD!! It makes no sense that we went in for my daughters exam on FEBRUARY 17 & it's now May 11, almost 3 months later and SHE STILL DOES NOT HAVE HER glasses. It is impossible to get in contact with them & they haven't even given me a courtesy call to let me know what's going on. Especially if I paid out of pocket. Bad business, definitely contacting my insurance! I am Upset!!!!! read more

Love this place! They take most insurance but since I don't have vision insurance, my glasses & contacts exam fee was only $135 - the cheapest I've found in the city. The staff was friendly and efficient- i was in and out in less than an hour and will have a year's worth of contacts for $100 cheaper than anywhere else, thanks to an instant rebate and mail-in rebate that the office will do FOR me. Excellent service! read more

Been going here for over 10 years, best service and selection of glasses frames! They also have a variety of contact lenses to choose from! read more

Spring Mountain Vision - Optometrists Near Me - Las Vegas, Nevada

my reading glass is not good i have to return and ask for a new one because my frame is not right. i will not come here again

I had an eye exam here, which came with around a $50 copay on my insurance. I found the eye doctor (I believe Dr. Diep) to be one of the more attentive and thorough that I have seen, and was very satisfied with the overall experience. I used Zenni instead to buy the frames, so I don't know what their prices are like, but I can at least recommend them for eye exams. read more

Been to several different optometry offices. So far this office has been the nicest in term of frame selection, price range, keeping appointment on time, delivery on time. After finding out my previous optometrist office mark-up my Dragon frame from $80- $130 internet price to $450 retail in his office, I cancelled my appointment ! This office has very inexpensive frames, I tried a few but they are too small for my face. Saw a nicer frame thinking it would cost $400, but it was half the price. Their price is fair. Staff is prompt and went through the process cordially, even thought they were extremely busy on Saturday morning. Returns on a Friday afternoon 5 PM to have my old RayBan frame fitted with new prescription. Only cost me $110 with insurance. I am glad I found a new optometrists office with great selections of frames and fair pricing. read more

This is the best team of medical staff I have been around in a long time. I would love to have them around if I ever need help. The doctor had been busy but still took the time to make me feel like I was the only patient there. The receptionist that took my initial information was terrific, she too made me feel like I was the first patient of the day. I love visiting and if I need their services again I know I will be welcomed. Thank you Richard for always assisting me and for always going above and beyond. read more

Spring Mountain Vision - Optometrists Near Me - Las Vegas, Nevada

I've been coming to either this location or their other 2 locations for 10 plus years! Always A+ service that is fast and accommodating. I was seen with Dr. Lum today and he was informative, honest, and just very kind! I made an appointment the day of, and was in and out of the place in 45 minutes. They even gave me a free contact lens trial with my contact lens appointment. For $135 total, that is not bad at all. read more

I wanted to try a new place other then Walmart due to being new to the area... after talking with a representative on the phone they told me if I came in the next 10 min then I could get an eye exam... When I went inside the ladies didn't know who I was and I can understand that but they looked at each other wondering who would help me! The one at the desk pointed to a girl texting on her phone to help me and I had to stand there while she finished up, not to mention a customer sitting down was trying to get the girl on her phone attention but she ignored her haha... so my 2 stars is that the girl ignored her to help me but anyways she didn't want to call my insurance company to find out what I was covered for so I went to Walmart and they got my eye exam and frames ready in a hour with no appointment. I will never try this place again (: read more

I will give "Zero" star if there is one Horrible!, liar!, No moral.... please don't come here They will not release your prescription in what so ever cases (of course with your sign authorization form) I were so surprise they are still in business The whole entire staffs are liar, very poor customer services read more

This place is as good as it gets! I've been coming here for over 10 years and I always go see Dr. Diep. He is the best optometrist in town. He's extremely friendly, knowledgeable, fast, and efficient at what he does. The staff are also all very friendly as well. I never feel pressured into buying anything expensive. I always feel comfortable when I visit the store. I have been buying contacts, frames and lenses from Spring Mountain Vision ever since I moved to Las Vegas. They have all the brands you would want and / or need when it comes to contacts. Same goes with frames. There is a wide selection of different frames from generics ones, to Gucci, and even to Bvlgari. If you are looking for a particular frame that isn't in stock, the staff is more than willing to order it for you as long as you have the model number. Overall, my experience here year after year has been nothing less of phenomenal. Highly recommend this place. read more

I have been a long time patient at Dr Diep at this location. The staff and doctors have always been helpful, knowledgeable, and friendly. So anyone who has Culinary insurance among other insurance they accept. I won't go anywhere else since I'm a creature of habit. Thank you to all of you for the years for my optical needs. read more

Ive been coming here for years and they always treat me with respect and attention. Dr. Diep and Dr. Lum are the best! I will continue to choose them and recommend them to others. The front workers are also always incredibly friendly and patient. Thanks Aurora and Maricela! read more

A bit of a wait if you don't schedule an appointment. Friendly staff and optometrist, All the previous ones i've been to told me my left eye isnt a perfect sphere and one even said it's kind of football shaped. Here i was told it's not a perfect sphere but it's so small it doesnt even matter all that much. After the examination i was given a pair of contacts and was shown how to put them on take them off, the do's and dont's, a case and a travel sized bottle of solution. The whole process was easier then i imagined. read more

HATE Nothing. DISLIKE Selection of frames and contact lenses not as extensive as the other Spring Mountain location. LIKE The friendly and helpful staff. Location in Chinatown. Open on Saturdays. LOVE The optometrist Dr. Chu was efficient, knowledgeable, and makes you feel at ease. read more

One of the best stores and optometrists I have ever been to. The store is very clean and open, there is plenty of seating available while you wait, that is, even if you have to wait. The service is quick and if you have any questions, there is always an attendant to answer. Their pricing on their frames are very affordable, and their insurance policy is great, they accept all insurances and help you get through everything step by step. The staff at Spring Mount Vision is astronomical, especially the doctor, one in particular. Dr. Kevin Diep one of the most polite doctors I've met. He makes sure you understand everything that is going on and any problems that you may have. His sense of humor is quite entertaining once you become a regular. Overall, this store is great for vision check-ups, or just to buy those new designer glasses/sunglasses you've always wanted. I would recommend this store and staff to anyone looking for an eye doctor. read more

Great Service! Everyone there is extremely nice and friendly. Been going there for years!

Great job, fast and easy. The process and experience was relaxing. My contacts are perfect!!!! Thank you

I liked this place a lot. They spoke very well. Along with being very quick and thorough, they were professional without the dishonest sneaky salesman stuff you get from other vision centers. Will be coming back read more

See Richard, my important piece of advice. He is not the eye doctor but he guided me through my out-of-state benefit coverage when my insurance is about to expire, and took the extra time to check and compare my old prescription glasses to my new one, and eventually discovered that the former helped me see better so i had to be refracted and tested again by the clinic's two doctors. This is the type of customer service that earns a customer, and with that, i highly recommends their services. read more

This place is amazing. I had an emergency and needed to buy some contact lenses so I called to ask if they had it in stock. They did have it in stock and they stayed past their opening hours to accommodate me! Now that's what I call service! They staff is so so helpful. read more

I came here because it's close to home and some of the reviews here on Yelp. My eye exam was great, came after work and was in and out. But what I didn't like was when I came back to pick up my glasses. There was a Hispanic girl helping someone with their glasses and she kindly told me to take a seat and someone will be with me shortly. So I sat down with my 3 year old daughter waiting patiently to be helped. The young lady tells out, "Dr. Lee, I need your help please ". I can hear a faint sound coming from the back saying "I'm on lunch". So I continued to wait. I was there for maybe 15 minutes and an Asian lady walks in and sits a few chairs from me and my daughter. As we're sitting there, the young lady yells for Dr. Lee. Dr. Lee comes out wiping his mouth and getting himself together. The lady working there gestures to him to help me (since I've been waiting a while now) That's when the Asian lady got up and just started showing him some paperwork she had, completely ignoring me. The lady that works there was shaking her head and rushed the person she was helping just so she can help me. Well Dr. Lee, you won't be getting my business and you better believe I will spread the word. FYI, I only gave 1 star for the helpful young lady that DID NOT IGNORE ME. read more

Great customer service! Will definitely keep coming here for eye exams and contacts. Doctors and staff are friendly and nice!

Excellent! Front desk ladies and doctor are very kind and respectful, I always know were to come to with great deals and great exams. Highly recommend !) read more

Appointment is there for a reason. When 2.5 hours after the appointment time, the customer is still waiting to be seen. Something is wrong with this unorganized place read more

This place is really unorganized. Bad customer service attitude. Random customer cutting lines. Sales lying the whole time. It was a total waste of time read more