Doctor Rodney Murray, Nayeli & Jordan were very proficient and kind. Please see them for your exams, it was quick. They were very detailed and descriptive without talking your ears off. The office was clean and quiet with a decent experience with their music choice. I'd come back here over the last 5 offices I've visited. 6.18.25. read more

Awful awful awful! My visit to this female eye doctor was a complete disappointment from start to finish. Not only did she lack compassion when i was going through the exam process, but at the end she gave me the wrong prescription! When i called to discuss the problem the receptionist responded with, "It's fine," after i told her that i was terrified that i was going blind. Then, I came back to discuss the matter, and the doctor went and hid in her office (on 2 separate occasions) Instead of trying to discuss my concerns. The level of negligence and lack of professionalism is astonishing. Furthermore, all but one person on the office staff treated me more like a piece of data than a human being, demanding i give "my date of birth" instead of my name. It's as if they see patients as nothing more than numbers on a chart and another chance to get paid from the insurance companies Overall, I would strongly advise against trusting your eye care to this establishment. They clearly prioritize their money over the well-being of their patients, and that's simply unacceptable. read more

I also has a terrible experience at RED ROCK EYECARE! VERY RUDE customer service employees with a terrible racially biased attitude! I will NEVER use this location again. Nor shall any of their ophthalmologists! They had my prescription entirely wrong and had to have another professional correct it! TERRBILE!!!! AVOID THIS LOCATION! NO STARS!!! read more

Very nice front desk staff! Doctor was able to get me in, situated, and on my way very shortly! Appreciate it very much!

Such bad customer service, especially from the doctor herself Dr. Cromer. She was rude and inconsiderate. I wanted to go with my boyfriend to the exam room and instead of politely saying it was not allowed she said "No, no. Not you." I don't care that you're a doctor, treat people with respect and be courteous to your patients. I specifically asked to get my boyfriends eye dilated because he's had eye surgery in the past and we wanted to check the overall health of the eye but she refused to do it even though we ASKED to do it. Isn't that more money for you??? The front desk people were very nice and answered all the questions we had but I will never return because of Dr. Cromer. Please stay away from her. read more

Terrible service. Came in for eye appointment for new glasses had initial paperwork filled out and the starter tests done. Than waited over an hour to see Dr. could not wait anymore because flight for weekend and scheduled to come back after weekend. Showed up 15 minutes early to crowded desk with no place to sit. Then 20 mins after my appointment time she finally calls my name only to tell me to do the same testsI did 4 days before. Told her no more and walked. I am sure this is a decent place for last resort and lower prices for exams. Will not recommend or be back. Also be prepared to wait on old wood chair from 60's all 4 of them. read more

I've been coming here for years. They've hired new front staff. Very rude individuals inconsiderate. My appointment to see the doctor was not at it's scheduled time. They would not fax me a copy or allow me to pick up a hard copy of my prescription even though my prescription was still valid they made me come in for a whole new eye exam. Do not recommend. read more

Called a week in advance to clarify if they accept the insurance we have. Was told yes they do accept it. Went to the appointment 40 mins early (had no problem waiting for our appointment time) 20 mins later was told that they dont accept our insurance..... "someone made a mistake" that mistake cost me time and money because i have to clear my day for that appointment. Very disappointing of course i see all the horrible reviews after the fact read more

Here is my latest attempt at dealing with this place: I need my prescription, I paid Warbly Parker over $100.00, 3 months ago for glasses because I have not had glasses for 7 months, they can't send me my glasses because they can not get anyone to answer emails or phone calls, or respond to voicemail. Neither can I, meanwhile I'm going blind, and have been damaging my customers electronics or my employers electronics during setups or repairs, because I can't see right with no eye glasses. Andre P. D. read more

Do yourself a favor and avoid this place completely. I wish I had read the reviews before going. So I went in had the exam, got the scrip and made an appointment for a follow up. However, life gets busy and I missed it. I was handed a prescription when I left and assumed that was sufficient to get more contacts. I was wrong. After Jan 1st, my insurance vision benefits were once again replenished. I went to have the scrip filled at Target and was told that they needed the contact script. So I called. The receptionist told me that because I missed my follow up, the contact prescription could not be finalized. I explained that my life got busy and I missed the appt but assured her that I love the contacts and just needed that scrip. She said the only way I could get the scrip is to make a follow up appt. So the original appointment and eye exam I had and the money spent were for nothing as they are holding the contact scrip hostage until I pay for another appointment. This place is completely unethical and unprofessional with no regard for patient satisfaction or customer service. read more

IF I COULD GIVE 0 STARS I WOULD! DO NOT GO HERE!! They will charge you full the full price for the exam that included glasses and contact prescription BUT THEN WONT PROVIDE YOU WITH BOTH PRESCRIPTION YOU PAID FOR! "Per policy we don't do refunds." How does that make sense when I never received what I paid for? They will try to make you go in to pay an additional $35 for office visit just to get the prescription you already paid for! read more

I went to this company back in June 2013 for a contact lens exam. The desk staff were unprofessional, violated HIPAA laws by leaving another customer's ID and paperwork unattended on the counter for 20+ minutes, where anyone could have taken it, and lied to me about how much I owed. The then-pregnant hispanic employee told me when I picked up my contacts that I owed nothing additional. I moved out of state shortly after this awful interaction (something they were alerted multiple times was going to happen) and thought I was done with this place. When I ran my credit report back on February 7, 2015, I found an collections account related to them. I attempted for a period of 3.5 weeks to speak with someone in a position of authority to work toward a resolution, and was handed off to their unprofessional office manager "Carly". She repeatedly blew me off to the point where I had filed a Better Business Bureau complaint, and got the insurance company involved. Carly avoided the insurance company's attempts to resolve the issue with her for almost a week, and Eyemed eventually was able to find out that the company had put me in collections for $55 for a "lens fitting fee". This amount was a contractual violation as the insurer set the agreed upon price for this at $40. I eventually gave up trying to deal with Carly, and attempted to resolve it with her boss - the business owner - Gail Galantuomini. During my attempts to contact Gail, I was lied to by employees about good times to call back, and at one point was told to call back after 6pm at the Tropicana location to speak with her, as they close at 6:30. After several times calling with no answer, I had to speak with an employee from Eyeglass World in front of them, only to find out that they're never open until 6:30, and actually close at 6. The next day I tried calling at 10am, and was told to call back at 10:30. I tried at 10:30, and was told to call back at 2:15. I insisted that I be penciled into the appointments so that Gail would be available. The employee assured me that I was. I called back at 2:15 and was told that she was busy. I demanded to wait until she was available. 15 minutes later, another employee picked up the phone and told me again she was busy. I told him I'd be happy to wait all day, because if I didn't speak with Gail on this call, my next call would be to the Nevada Optometry Board. I was placed on hold for another 15 minutes, and Gail finally decided to take my call. Gail was more interested in griping about how I had filed a BBB complaint and how I had written a bad Yelp review about them than about resolving my issue, addressing her staff's lying problems, or addressing why they intentionally overcharged me for a procedure and refused to correct it until the insurance company compelled them to. I explained to her that the review and BBB complaint were a result of her staff's terrible customer service skills and lying problem, inability to explain the charges, and refusal to work toward a resolution. We came to what I thought was an agreement, but I ended up having to work it out with the collection agency myself. The agency also informed me that Gail had blatantly lied to me, by telling me that they would charge her fees for the account if she withdrew it. She asked me to call her back at 5:30 on 3/3/2015, but only after I pressed her for a time to finalize our agreement. When I called back, I was told she wasn't available, and to call back at 6. I called at 6 on the dot, and then tried to call again for 15 more minutes. When someone eventually bothered to answer the phone, he told me that Gail was too busy to talk to me and I could either leave her a message or send an email. Gail, if you read this - and I'm confident that you will - you and your staff need training in customer service and business ethics. If your staff can't be trained, then fire them and replace them with people who understand how a business works. In the medical field, customer issues - ESPECIALLY ones involving billing and insurance - are of a high importance, and it should never take 3.5 weeks of brushing off to resolve. Considering I had to get the collection agency to resolve the issue myself, you can be thankful that I'm only writing a review about my awful experience dealing with you and your ignorant staff. You can also be thankful that I didn't call Judi, the director of the Nevada Optometry Board after I got off the phone with you, because when I had previously spoken with her, she told me that while she couldn't "get my money back", I have a completely valid complaint which could be recorded on your license to practice permanently. I had the notarized form in my hand the day I spoke with you, and the next day, I received a call from the NV Attorney General's office, who were also quite interested in the issue. Since I had achieved my desired resolution, though - no thanks to you - I asked them not to. read more

DO NOT GO HERE. Get your exam somewhere else. They will quote you one price and take payment for that amount then later will bill for more for the same service. RIP OFF!!! RIP OFF!!! RIP OFF!!! This is not how insurance CoPays are supposed to work. I asked the staff how much OUT OF POCKET I would have to pay for my co pay, they quoted and I paid that amount at the time of service. I recently received an additional bill. When I called them, they said they made and error and told me to pay the additional amount. You do not have to use this "Optometrist" for Eye Glass World. Get your exam somewhere else and avoid this lying staff. My final charge for an eye exam was more than an eye exam without insurance at another provider. read more

They do not know how to schedule appointments. Waited for 1 hour for a scheduled appointment. Staff and doctor are friendly, but inefficient. I will not be comings back here. read more

I came in for my appointment today and was barely acknowledged, instead I was told to "Have a seat and someone will be with you." Two ladies working the desk yet still I wait, while she takes phone calls and sings to the radio while the other tech is with patients. Very aggravating and not great customer service. read more

I have had the best service and experience here. From out of town and I lost my glasses. Called around and found they have same day service. I ran over there and "T" was ready to help. He helped me pick out frames and made sure they fit perfect. Better service than my own doctor. I can't say enough about this place and T. read more

If i could give them 0 stars i would. I went to this location after I lost glasses on a trip. I decided I might as well just get a new prescription for my contacts too. The first time i was in there the lady wasn't helpful. when i told her my previous prescription and she said a bunch of a numbers that meant nothing to me to help explain what my new prescription was. I explained i was confused and she again said the same gibberish. When i had to go back to get my contacts fitted, i couldn't see a thing. A different person helped me so much and got me a new exam. Just went back in today and AGAIN i couldn't see with the contacts. they were very uncomfortable as well. When i explained i couldn't see and would go somewhere else, she said more confusing things that made no sense. the front desk lady was on the phone with her boyfriend while we were waiting, which is very unprofessional. this place is NOT somewhere to go. if you have ur prescription already go and get glasses from Eye Glass World but DO NOT get an exam with Red Rock Eye Care! WORST SERVICE!!! read more

RIP OFF. They charge for glasses and contact prescription separately. Every where else I've called does glasses and contact prescriptions for one price (just go to Walmart.) So now I'm stuck with JUST a glasses prescription for two years unless I want to pay $130+ out of pocket for a contact exam. Not to mention the girls working here are clueless. Spoke with Karina on Friday who read me my PD range, lost the paper and called back Monday and Veronica tried to tell me "we don't give that out here." Until I told her I had already gotten it on Friday from Karina lol. Sketchy and unethical business. read more

Horrible customer service , the eye exam was okay, but the lady that was supposed to attend me after ,was just talking to the other employee, they laughed and kept chatting , I waited more than 20 minutes and none of the employee's never attended me I just had to leave. I wasn't having it . Never coming back here again . I don't recommend this place . read more

Filing a discrimination complaint first thing Monday morning. Went in today with my prescription to get reading glasses. I was actually okay with the almost 1-hour wait because it gave me time to browse frames. I finally got called by a worker named David. He reeked of very strong cigarette smoke, like 10 stale ash trays. Luckily for me, I had taken an allergy pill earlier in the day. But that's not even the reason for my complaint. This David guy did not even look at the prescription that I brought and had the nerve to judge me. I told him that my optometrist gave me a prescription for reading glasses. I had corrective eye surgery so I only need glasses for reading up close. David, who I'm sure is not a doctor AND didn't even look at my paperwork would roll his eyes at me when I spoke and made faces as if in disgust. (Who is he to do that, not like he's real easy on the eyes!) He said that both my eye surgeon and optometrist didn't do my surgery correctly because my vision is so poor and I need either bi-focals or tri-focals and told me that I was in denial about how bad my eyesight is. How can one possible know that without 1) looking at my prescription, and 2) being a doctor?! He made everything so difficult for me, insulted me, no willingness to help or give me options, and yelled at me. So I got up and tried to leave and this guy raised his voice and just kept saying a bunch of nonsense. I asked him many times 'can I order glasses from here or not?' And he would just go around the question so clearly he did not want to help me in any way. Caused a scene in front of everyone there. I do not appreciate public humiliation just so someone else can feel righteous. Even with the yelling back and forth and scene that was caused, not one other worker or manager even came to help out. All I wanted was a pair of frickin reading glasses so I can read my Kindle at night! Why was this so painful and difficult?!?! Because of the way that David guy treated me, I can honestly say that I'm not done. They'll be hearing from someone for sure. read more

A few weeks ago I decided to Try this location because the ones in Arizona were pretty decent. If you like hour waits, and terrible customer service come here. The red rock eye care for appointments to see What prescriptions you would need is a long wait too. I came early and of course just like eyeglass world they were behind schedule. Take your business elsewhere, Seriously. read more

We lost our glasses on the big apple coaster. By a miracle the last appointment didn't show up at the optometrist so we were able to get a new prescription. Unfortunately it was a very strong rx, eye glass world came through and was able to save our vacation. Roxanne was super helpful read more

Do your research before coming here..I'm not sure the point of making an appointment as I've now been here for 30 minutes and am still waiting to see the optometrist it wasn't even busy. The front office are nice I got there early as requested to complete paperwork ( I've been coming here since 2015 ) I get called in and this so called optometrist I sit down and she gets ready to do the test she then tells me that my paper work is incomplete and walks out of the room then she comes back and hands me the paperwork and tells me to complete it so I replied what and where she says all of it . so I looked it over thinking what and where and I gave it back and told her it was done she look it over and said that I needed to list all my medications I replied I don't know I don't have this information would you like me to come back? why do I need this for you to do an eye exam for glasses?? I've been coming here since 2015 and never been asked or told that I can't get my eye examined for glasses!! I can see needed this information if your going to a new doctor but for eye glasses not so I left and told the so called optometrist I'm out I went out to the front office and requested all my records and left. I got to my office looked over all my records and the so called form that she told me was incomplete.. well it's funny that all the other times I went there to get my annual eye exam this form is not filled out so tell me why is it that the other optometrist didn't give my the same bullshit about this so called form is incomplete!! this is the last time I'll be here. With no regret or apology. I will definitely not be using this place again. read more

Waited nearly an hour for a scheduled appointment while they served walk-in appointments first. They seem to prioritize whoever is standing over them at the desk instead of who is scheduled or has been there longest. Best to save your time and make an appointment elsewhere. read more

Went to get a check up on my eyes and just get simple questions answered. "Anne Crisler" was the so called doctor that helped me. I was her last appointment of the day and she was so rude and in a rush, i was afraid to ask anymore questions and she was VERy snappy and what seemed unhappy with her job at eyeglass world! I would definitely not recommend the place for anyone! I would give no stars but guess you have to leave one..... read more

Horrible service ever. I went to get my eyes checked today and front desk and Dr is not friendly at all. I went to get my eyes exam and also a contact exam and since I was having a hard time getting it in they wanted to charge me for a training class for a hour to learn and put it on. I will not be going back their again all they in for is your $$... read more

I'm giving them a 2 because I'm big on customer service. While the ladies up front are nice, I don't feel like anyone has been properly trained on customer service. This is just my pet peeve. Besides that my contacts came in fast. read more

would give it no stars if available . went to eyeglass world approximately six weeks ago . saw the doctor and ordered contact lenses . after two weeks had gone by , went back to the store to check on same and was told everyone was at lunch . came back two weeks later to pick them up again just to find out they were never ordered . went back today to pick them up , which I live across town from the location , and was told I had to see the doctor before they would give them to me , which again was told , everyone was at lunch including the doctor . I told the girl behind the counter , due to time restraints I was not able to wait an hour to see the doctor and to just give me my contacts which she refused saying it was policy to see the doctor . the contacts were already paid for and explained to her that this was the third time ive been back to get them , however she still refused to give them to me . at that time I told her to just refund my money which she said I would have to get approval from my manager . are kidding me ???? an approval , I paid them for services which was not full filled and your refusing to refund my money without an approval???. this company is a joke !!!! save yourself time and money as well as gas , and go to reputable eyeglass company that can render services in full ...... read more