I have been a loyal customer for over30 years. Today I was not allowed to get a return refund on…read morean unopened brand of stain. I was at about 120 days since purchase and the manager was adamant that their policy was 90 days. So sad to see that customer loyalty is meaningless at times. I have supported this store trying to keep business local but they need to adjust their attitude. I will not be going back.. Mike

Always great customer service. I would recommend this store to all. Everyone is so helpful.read more

Wide selection of items and the staff is amazing. Very helpful and knowledgeable! Prices vary and…read moreare great!

Walked in to grab some tools to fix up my family's house and got told to leave because i had a…read moresmall bag... like uhm how else am i supposed to carry my wallet

Horrible experience waiting over an hour and a half to get product lady working in front did not…read moreknow anything about store or home building named Alexis when asked for help!!

Spokane Valley, WA…read more There were no issues with the brick and mortar of this Home Depot, however everything that came after our purchase was a disaster. We purchased a fridge, washer, and dryer. They were supposed to arrive one week later. We had just bought a new home and were living without these appliances. Needless to say, living out of an ice chest and with lots of dirty laundry was not fun. So, the day arrives when we are supposed to receive these appliances. They get here and the deliveryman drops the fridge on our driveway. Then he didn't even have the right tools to install our washer. So the day ended and we still had dirty clothes and no fridge. They replaced the fridge but said it would be another week before it arrived. We called customer service for compensation and they said to call back after we receive the new fridge. We receive the new fridge a week later and there is water leaking out of it. Luckily, these deliverymen were more competent and were able to repair a problem that shouldn't have been there in the first place. As far as the washer goes, my husband and father-in-law were able to install that themselves. We call customer service back for compensation and they offer about $300 (we paid a total of $3,000 for these appliances). We said that seems a little low. She returned with a $450 offer. She then told us a story about how someone paid $9,000 and received $3,000 in compensation. Well, we took that as meaning we could get about 33% for our troubles. But she denied this then hung up on us. We got re-directed to the local store where manager Lori told us that she would have to have her manager, Bob, call us back. He never did. Four days later, we call Home Depot back and they offer us $150. So, now the offer has gone down. We obviously had a problem with this. Finally, Veronica settled on $396 --- lower than one of the initial offers we received. And, she made sure she told us how "generous" this was and that it was way over what she thinks we should receive. Every employee of Home Depot we spoke to acted like this was their own money they were giving away and acted like we were being irrational by expecting money back. We had to go two weeks without our appliances because of the mistakes made by Home Depot's delivery. Specifically, Veronica stated "well, you have everything, don't you?" I want to know how long a customer has to wait for their appliances before it is a big enough problem that they can get compensation. What if it had been a month, two months, a year? To sum it up, we are very disappointed with this entire situation and will not be returning to Home Depot for any purchase.

Came in to buy a few things and once I found everything I wanted I headed to the register to check…read moreout. There was no one at the register. Looked around and saw the register person making popcorn. Apparently the popcorn had priority over customers and sales. Another employee had to rush up to take care of the customers in line. Have always had good service here, hope this isn't what I can expect from now on.

I like this store. All the employees are friendly and know the store well. Their prices are fairly…read morecomparable, maybe a little more expensive, but I am willing to spend a little extra for employees that seem to be glad I am coming in and who can answer my question with more than "...um, I don't really work in that area much..". Yeah, you had me at I don't work, genius. I also like that, if they don't have it at Ace, these guys know where you can get it and will gladly tell you. I like bringing my sons with me here, we always buy a soda and candy if they behave (which the little ankle biters figured out pretty quick), but it is also fun to just browse som stuff. "Dad, check this out!" is our favorite game at Ace

I went in the store at approx. 5:30 on 6/16/26, the store was not busy at all. I needed a piece of…read moreplexiglass because ours broke in the windstorm. I didn't need it cut; I just needed help finding the same kind. I brought a sample in with me to match up. I asked for help 3 different times and after 15 minutes without any help I left the store. The clerk at the front asked if I found everything I needed and I told her no helped me. She never offered to find anyone, so I left and went to Home Depot where they helped find what I needed.

Management team with poor customer service training. ASM Andres would rather throw away markdown…read moreplants than offer a reasonable price adjustment. The Operations Manager supports this type of behavior and waste. It's unfortunate because there are some exceptional associates at this store who provide great service, but after my interactions with management regarding this negative experience and seeing that this is how they conduct business, I'll be taking my business to one of the many other home improvement stores down the street.

This has been my go-to hardware store since '94, and it's Christmas Eve 2025 now…read more When you first walk in, you'll instantly be welcomed with a smile and a polite "need help finding something?" They usually have what I'm looking for. I'm super happy with the owners and their employee choices.

Love this store. So friendly and helpful. Couldn't ask for a better store. Usually always have what…read morewe need.

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Great people who actually know much about what they are selling. They have helped with repair on…read moreproducts no longer available. And if they can't help, they know someone who might be able to assist.

Always great service when we come…read more The store is clean and well lit and everyone is so friendly. We shop here a lot. Though ACE is nationally known, a local family owns this store. Supporting local is important. They have a wide selection of items, from household to gardening to outdoor gear and everything in between. Pricing is reasonable and someone is always available to help if you have any questions. They also have a great rewards program! I'll be headed here for my next painting project. Conveniently located off Regal with ample parking.

This is one of the larger Ace Hardware stores in the area. They have a wide variety of the usual…read morehardware items as well as many others such as a Carhartt clothing. The staff we ran into were all helpful and friendly. The store is well organized and tidy. Grab a bag of complimentary popcorn on your way in or out if you need a snack. Pricing is standard for Ace Hardware stores, a bit more of a premium than the box stores. They are a more convenient stop and they actually have helpful employees.