1. My Metal Designs

    1. My Metal Designs

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    Spokane, WA

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    My Metal Designs

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - My Metal Designs

    Metal fabrication

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    4 years ago

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    Lowe's Home Improvement - Crushed Microwave

    Lowe's Home Improvement

    (56 reviews)

    Employees here are overall fairly helpful. Self checkout registers are very frustrating to use…read more Moreso if you try to use a veteran's discount. Before you can use it you have to sign up online. And then to use it, you have to scan your driver's license. Not a fan of all this data gathering but whatever, that is our world now. But at least in Washington, there are a couple of different barcodes. First you have to figure out which barcode the machine actually wants. Then you have to ackwardly cover the wrong one while scanning the right one. This process almost never works, so I have to wait for an employee to come over to make the machine behave. Other places I just show my ID, or at most have to have a phone number on file. If you are going to offer a discount program, don't make it such a hassle to use that I don't want to come to your store unless I can't find what I need anywhere else. Selection is adequate but prices are usually higher than most places.

    This was my first experience as a new homeowner with Lowe's -- and it will also be my last. I spent…read morenearly $3,000 at the Sprague Ave store for a washer, dryer, and an over-the-range microwave with delivery and install. What I got instead was over a month of frustration, wasted time, and poor treatment. Aug 11: Dryer was delivered dented, installed with feet of extra vent hose, and the crew refused to install the microwave even though it was clearly paid for and confirmed on my receipt. They argued with my wife in a condescending way, forcing me to leave work early to come back to the store. When I called customer service, I was told it was somehow my fault for not setting it up properly. Aug 27: Microwave installer opened the box to find the unit completely crushed. Instead of replacing it and finishing the job, he left. I then spent over two hours on the phone while the store repeatedly hung up on corporate support. Aug 30: I had to personally haul the crushed microwave back into the store to arrange replacement. At the same visit, I had to start a dryer exchange for the damaged unit. Sept 3: Microwave was finally installed correctly -- nearly a month after my purchase. Sept 6: Replacement dryer was scheduled for a 5-9 PM delivery. At 7:30, I discovered it was never even loaded on the truck. Now pushed to Sept 8, which means I must take unpaid leave from work just to supervise. Throughout this process, store staff have refused to provide regional manager contacts or escalate the issue, telling me to "just call customer service," the same number that has wasted countless hours of my time. All I wanted was what I paid for: new, undamaged appliances, delivered and installed as promised. Instead, I've been left with damaged products, botched installs, endless reschedules, and financial harm from lost work time. If this is how Lowe's treats first-time customers, I can see why so many people go elsewhere.

    Spokane Discount - 5/23/26

    Spokane Discount

    (32 reviews)

    $

    This store has quite to offer. My daughter introduced me to this store. I noticed a lot of Costco…read moremerchandise sold here for a discounted price. So far, I've purchase a broom, several bermuda shorts and capris, flip flops, 2 curtain rods, 4 blackout curtain panels, small steel dolly, some tops, T-shirts and coconut water. All at discounted prices! They were all great deals honestly. The workers have been nice and helpful. There is not fitting rooms. You may try the clothing at home. You may return for a store credit. I've truly enjoyed shopping here. I would return again.

    If I could give this store 0 stars, I would…read more The customer service here is some of the worst I have ever experienced. Nearly every employee we interacted with was rude, dismissive, and acted as though helping customers was an inconvenience. Instead of providing assistance, employees were throwing items around, speaking with an attitude, and treating customers as if they were stupid for asking questions. One employee in particular, James, was incredibly unprofessional. We asked for help with a larger item, and his response was simply "okay" before walking away. After waiting for an extended period of time, he finally returned and proceeded to push past me without so much as an excuse or acknowledgment. It was disrespectful and completely unacceptable. The front-end staff were no better. The cashiers rolled their eyes, gave rude looks, and spoke in a condescending manner throughout the checkout process. As I was placing my items on the counter, the cashier appeared annoyed by my mere presence and acted like serving customers was a burden. Beyond the terrible customer service, the store itself was a mess. The aisles were overcrowded, merchandise was shoved everywhere, and the overall condition of the store felt disorganized and unsanitary. While there may be some good deals, no discount is worth being treated with such disrespect. This was one of the most unpleasant retail experiences I've had, and I will not be returning. Management seriously needs to address both the attitude of its employees and the condition of the store.

    My Metal Designs - homedecor - Updated September 2026

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