I used to love going to this Verizon, but lately the sales reps do not want to help the customers…read more The sales rep Samantha was incredibly rude and wouldn't even tell us simple questions that were even stated online. Next time we'll be going to a different Verizon. Maybe you should too to avoid an encounter with Samantha.

I made an appointment at 8pm today and guess what, they dont care. The associate literally…read moreacknowledged that I had and appointment but helped a walk in customer instead. Why is an appointment offerred if it doesn't do anything??? Wow, maybe I chose the wrong provider....

My phone crapped out yesterday and I went through the ringer between online Apple support chat, US…read moreCellular, back and forth to burnout. After all options were exhausted, I go an appointment to come here and gave it fixed. Jamilla was a total sweetheart and confirmed that it was definitely a hardware issue. Rather than try to figure it out further or have me sit in for possible repairs, she gave me a brand new replacement. Soooo much better! A group of four other staff dudes entertained my kids with robots controlled by iPads, so they were outta my hair while I was with Jamilla. After all the headache of the past day with online support, my trip to the brick-and-mortar Apple was stress-free and amazing!

Horrible Apple care service. They refused to let us drop phone off early. No reason makes sense…read more Then our appointment wasn't honored waiting 40 minutes. Even we asked a guy and he said 4 more minutes and still nothing. Vast vast majority of my reviews are 5-star. Only do 1-star when service absolutely fails. Apple fails again Ok so they were late, then let us know it would take until the end of the universe to fix the phone, oh but here's the trade in value so instead of a simple $30 screen replacement, we want you to drop $500 toady on a new phone. Actual scam. Beware

I have shopped and trusted Best buy for decades now. I found they always have very good if not the…read morevery best prices and the quality of the products and the service is unmatched. Definitely five stars!

I bought open box headphones for $98 and when i opened them, they had a weird brown substance on…read morethem. May or may not be poop. best buy check the product before selling it.

I've been with T-Mobile (including Sprint which T-Mobile now owns) for years...probably more than a…read moredecade, 15 years, or so... While I'm not a T-Mobile fan boy and haven't really been impressed by their customer services as a whole... I had a five star experience yesterday with a young gentleman names Paul at this location. I was in for a warranty replacement and was genuinely impressed with this young man's demeanor and the care he took for the customer service he provided. I've worked in IT support for 25+ years and I'm probably not the typical knowledge level of a customer he runs into day to day and minute to minute, but he quickly adapted from breaking down the basics to matching me at my more elevated level. I think this is a often overlooked skill when it comes to customer service. The abiliity to read a person and adapt to match them at the level of support they need. Too often support will talk over a persons head or infuriate you because you feel like you are being talked to like you are in elementary school... Within minutes Paul and I had just clicked. In full transparency prior to meeting Paul my experience with T-Mobile hadn't been great. Two or three calls with T-Mobile and a back and forth with Assurant who manages the insurance for T-Mobile now... It wasn't great. But Paul was the shining light at the end of a long dark tunnel and he deserves to be recognized as such.

Excellent service and personnel are more than willing to be of assistance. Programs offered are…read morereasonable and of quality.

Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

McKayla made me feel like I was in trouble. I felt like a 2nd grader at the principals office after…read moredoing something very wrong. When in reality, I just wanted a new phone. She gave me a disgusted look when I put my phone on the table. "You don't have a screen protector? That'll cost you $850. Your phone is worthless" she said in a condescending manner. My hope is anyone at the mall looking to get a new phone voids this store like the plague. I've been a loyal customer to US cellular for decades and even thought Verizon was the light at the end of the tunnel after this interaction. To wrap a bow on this, I did not end up getting a new phone. I've been to this location multiple times this month as "the monthly deal" keeps changing. It has never changed in my favor. I don't think anyone working here knows what deals are going on. Please read this as the honest truth. Don't go here.

Steve is the most horrible arrogant customer service provider I have EVER experienced!!! Went in…read morewith a complaint and was looking for some guidance as to what to do. Instead of hearing us out he started coming back with rebuttals and telling us it was our fault over and over again! He made me feel stupid and was all around not a nice guy and would not help us!! Also when we first walked in he was sitting there on his phone paying no attention to the customers standing RIGHT in front of him. Steve and this company need to be shut down!!!

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.