Our family has gone to the same service station for the past 40 years. Last Friday my car suddenly would not shift into second gear. I pulled over to the closest service station, Springdale automotive on Westport Road. The manager Doug, greeted me and explained that the mechanics were at lunch and would be back soon. Doug asked me a series of questions, he had experience with this make and model. At this point the mechanics were back from lunch and Doug asked if I would relax in the waiting room. I am not used to comfortable seating, clean bathroom, free pop corn, free cold soft drinks and bottled water. It didn't take long to discover the front desk was organized and the mechanics bays were clean and organized. The mechanics wasted no time getting my car up on the rack and hooked up to there computer. During the computer scan the mechanic was performing a visual inspection of the car. Meanwhile, Doug kept me updated on the progress. I also noticed several text messages from Springdale up dating me on my cars movement through this process. The total time of this unexpected event was less than 45 minutes, extremely efficient!! The car was off the rack and the test was complete. Doug and the mechanic both took time to help me understand the computer scan and the options for the shifting issue. Springdale emailed and provided a hard copy printout of there findings. Again both Doug and the mechanic made sure I understood the scan, the visual inspection and the printout/email. Other items needing repair or attention were found during the scan and inspection. I was unaware of these issues but were clear on the report. AT NO POINT, did Doug or the mechanic become pushy or introduce any high pressure sales tactics. What could have been a long drawn out wasted day dealing with transmission issues turned into a GREAT experience!!!!!! Thanks Springdale automotive Westport rd. Great job and thanks again. Mike P. read more

Update: I would like to thank Springdale Automotive for reaching back out and fixing the issue. They were professional and addressed my concerns. read more

This was the worst experience I've ever had with a mechanic. They are dishonest and extremely over priced to the point where it feels like a scam. Long story short: I drove my car in after a check engine light, these people quoted me more than $1,000 in repairs including $160 just to look it and $160 again at the end of the job to check their work. I took my car over to Hondaworld that week and not only did they not see half the repairs needed that Springdale did, the main issue was fixed for $300. -Save yourself a grand and never bring your car to Springdale Automotive- Full Review: I brought my car in last week for a basic diagnostic due to the transmission light coming on, I made an appointment and dropped it off. There are two receptionists and the girl Candy is pretty rude, she didn't really greet me and was so cold that I made a note of it . They also don't tell you until you're up there and handing the key over that off the back they charge a flat $160 for the hour to diagnose it. It took the day to get to my car, when they diagnosed it they texted a link to the report that shows what's all wrong with pictures and what is/isn't urgent. I was called by one of the front office workers that an email was also sent and to go over that and call us back and let us know what I want to do with my car. This email was important because for some ungodly reason the text report does not include the prices-the email does. This was also happening about 30 minutes before they close. I waited for the email for about 10 minutes, I wanted to at least get the report sent before they closed so I could understand it...I was truly baffled that I wasn't going to talk with the actual mechanic at this point. I called up and talked to Candy, I told her to please tell the rep who called me to re-send that email if he hadn't since I was not seeing it. She said ok,they closed,I never got the email. The next morning I called back up, got Candy again, fast forward to me and Candy on the phone watching for that email. She has been implying the issue is on my end end when I told her I wasn't getting it in my inbox or spam. She explained how emails take a few minutes and that I just need to wait, and I have never felt dumber than I did listening to that statement. Most emails take less than 30 seconds, and sure enough their servers were down, so I couldn't see the email. I told Candy that I desperately just want to hear a mechanic tell me what they found over the phone and tell me what it needs. Candy just told me the prices instead and it made it so much worse because she is listing off all of these LARGE charges for services that I ask about, and she couldn't explain it either, so it just felt even more like a price gouge. SPRINGDALE QUOTE: $400 for a transmission fluid service $300 for the oil pressure switch $260 for spark plugs $50 for my brake light $160 for an hour to CHECK THEIR WORK. +$160 for the first diagnosis. Skipping the brake light and spark plugs alone I'm still walking out of there spending $1,000+. I told them to take my car down, pick me up and I'll spend the $160 they charged just look at my car to never have to deal with this place again. Honda World saw my car later that week and told me the only urgent issue was that pressure switch, which they fixed for $200. I also got to talk to the mechanic dealing with me the whole time-and she was very knowledgeable and friendly. They actually pre-ordered that part when I told them my situation over the phone when scheduling the appointment so that it got here as soon as possible. They also caught that my two axels were recalled and they replaced them for free-which was $2,000 worth of repairs! HONDAWORLD QUOTE: $200 for the oil pressure switch $30 for the brake light Free Axels $100 for labor and diagnosis. I spent less than $400. that is $700 less than what Springdale Automotive at Bowmanfield was going to charge me. Oh as a side note just to hammer in how awful that facility was, Something that was not an issue when I dropped my car off, but happened after picking my car up, the front drivers side door was making a metal crunching sound every time I opened my door. I noticed it in their parking lot and should have walked right back in,I was just completely done with that place. I contacted them and asked them about the car door and explained the situation, not even in an accusing way-and they implied I could be lying and they were implying they wouldn't even entertain the idea that they did it until I brought it back in. Which they would not promise would be free. Thank god after I got my car back out of Hondaworld-the issue seemed to have fixed itself...or who knows maybe the beautiful people at Hondaworld fixed that too. I never got that email from Springdale by the way. read more

My friend brought her car here to have it looked at for a minor brake issue. They seized her up as not knowing about cars, and literally MADE UP charges to put on her bill, totalling over $1,000! While she was trying to figure out how to come up with the $, we reviewed estimate. Told friend about non-legit charges. When she challenged them, they ADMITTED making up charges!!! Please, spend your money somewhere HONEST. This location is NOT the shop for honesty, and it will NEVER get another dime from our family, for sure. read more

Purchased a car from a dealer in Virginia. Of course they said they had gone through it with their 3 point inspection! Once delivered the engine light was on. Took the car to Springdale and they squared my car away! They also worked with the out of state dealer for payment. I'll be bringing my Audi back for all services! A reliable and honest mechanic is hard to find, specially when working on high end autos! So a big THANK YOU! read more

THESE PEOPLE ARE SCAMMERS I took my beloved SUV to Springdale three times, and couldn't have been happier. Prices were fair, they offer a free ride home, and the guys were friendly. Let me tell you where they lost me... THE 100% FAKE ESTIMATE FOR MAJOR SERVICE. After Springdale quoted me over $3,000 for work that I wasn't confident even needed done, I took my SUV to two different mechanics for second (and third) opinions. BOTH MECHANICS CONFIRMED THAT THE WORK SPRINGDALE WANTED TO DO WAS COMPLETELY UNNECESSARY, and one mechanic intimated that Springdale has a reputation in the auto community for producing these fake estimates...and they always seem to be to solo women. Hmmmmm. The mechanic who checked me out after I asked for a walk through (and printed copy) of the estimate stressed that I was in immediate danger of breaking down-he claimed the transmission and engine needed to be almost rebuilt-because it needed so much work done. That was almost a year ago. I'm sitting in my SUV right now, which still runs like a dream. read more

Brought my car in for some new wipers, oil change, and maintenance. Dropped my car off and received up to date text messages keeping me informed on the progress. Very fast and efficient! read more

I have taken several cars here or repairs and pre-purchased inspection. Good mechanic.

I revisited this location today! Really today, the new management was sweeter! I will definitely be going back!! They even gave me my old points back from my previous visits! Keep doing what you are doing! Danita read more

Just dropped off a car for an estimate after this place was recommended and seeing decent yelp reviews. After dropping off, was told they are no longer open Saturday. That would have been good to know before. Will update review after we see how this goes. read more

Had my car towed here to get an estimate. After a pretty thorough assessment they quoted $3k for the work. I decided to seek a second opinion and was quoted $1.5k. It's a shame as they are local but I'll not be back. read more

Be careful, they will use scare tactics to sell unnecessary repairs. Happened twice to me.

My faith has been restored! I took my Range Rover in last Tuesday night to Springdale convinced that I was having to transmission issues, and praying that I was not! I dropped it off Tuesday night after work around 11:30 and they called me the next day still not sure...I worked a double on a Wednesday, woke up to a text message on Thursday from Springdale stating my car was fixed and ready to be picked up! Then what I call a Xmas miracle happened, Springdale replaced a thermostat housing unit which was still under warranty from almost 3 years prior and there was no charge for it or any labor or anything! Saved my Xmas, thank you Springdale! So refreshing to have this happen!! I will have all my car work done at Springdale going forward! read more

Extremely accommodating. We were on a motor home trip and needed immediate attention for our towed vehicle. They got us right in with no notice and worked with us all day getting parts delivered and tire issues resolved. read more

I had a very good experience having my truck fixed and the rates were much lower than other shops I have had repairs done in the past. I recommend Springdale to everyone I've talked to since. I love this place. read more

I drove into their service station without an appointment.They worked me right in and since it was a small job told me that there would be no charge for it.. read more

Wife brought her lancer there to have an alignment done. They call back and say she needs $700 worth or repairs, tie rods need to be replaced, brakes are messed, someone had done them incorrectly. Ironically enough we had just had the brakes done at Brakeway across the street so I had her call them, the manager said he'd personally get the car and redo anything messed up free of charge, but he was skeptical of Springdales diagnosis. So the brakeway employee picks the car up takes it to their shop gets it up the rack and proceeds to take the tire off....but they dont have the key, so they assume its in the console, nope, they figure Springdale didn't give it back, nope. So brakeway asks how they got the wheels off to inspect the brakes, the answer? They didn't....the tie rods were fine and the brakes were fine, oh and the shaking my wife thought needed an alighment was a tire overfilled with air, Brakeway corrected it, balanced, rotated and car rode fine....for free Be very careful with any high diagnosis after you come for a simple check from Springdale, high probability they're trying to rip you off..... read more

I visited this location recently for an oil change, a battery replacement for the keyless entry, and a brake change. They quoted me over $1,800 for fixes I didn't need. I left after the oil change and alleged keyless entry fix. The keyless entry still doesn't work and I certainly won't be going back. I hear from friends that they're known for trying to rip people off. No thank you. read more

Tried to get a tire changed. I had the wheel off my truck and brought a tire with me. The guy at the counter was polite but said the owner would not allow them to mount tires other than their own. He was told their insurance would not cover it if something happened. I highly doubt that their insurance has a specific clause about mounting cutomers tires. (No wonder there were 0 customers there in the middle of a Satuurday) I took my business across the street where they were glad to have my money. There are a lot of auto places in town. Businesses MUST compete for the customer or they will fail! read more