The poster was never shown to me before it was printed. When I received it, I immediately noticed that the print quality was extremely poor. The image was very blurry, and the details of the person in the photo were almost impossible to make out. After I contacted the company about my concerns, the employee I spoke with was very helpful. She reviewed the image and explained that the poor quality was likely due to the resolution of the photo. She also told me that I could send a higher-resolution image to be reprinted. Had the company contacted me before printing or provided a proof for approval, I would have gladly sent a better-quality photo, and this entire situation could have been avoided.
Beyond the poor print quality, the overall workmanship was unacceptable. The image appeared to have been carelessly mounted onto the poster board, with uneven application and visible areas where the poster board showed because the image did not fully cover it. It looked hastily assembled rather than professionally produced.
When I called to ask about bringing the poster back for a reprint, my experience took an even worse turn. Instead of trying to understand my concerns or work toward a reasonable solution, the owner was rude, confrontational, and dismissive. Despite me pointing out the blurry image, the poor mounting, and the missing coverage on the poster board, he insisted there was nothing wrong with the work. He repeatedly stated that it was not his fault, refused to acknowledge the quality issues, and said there was nothing he could do. The only option he offered was to pay for an entirely new poster at an up-charge from the original price.
Good customer service isn't just about taking an order--it's about communicating with customers when there are obvious issues that will affect the final product and standing behind the quality of your work. I would not recommend anyone going here you have better luck trying somewhere else read more
