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    SpringHill Suites by Marriott Frankenmuth

    3.1 (62 reviews)
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    Lobby
    Sharina J.

    Our room was nice and the air conditioning worked a little too good Pool was nice and they do have an accessible ADA lift. Plenty of parking and yes they have ADA parking. Breakfast was just like any other hotel; just middle of the road. Staff was very nice and they handled our group and two other sports groups great. Highly recommend for groups.

    The ripped and worn out screen on the window.
    Otis F.

    To quote Bette Davis: What a dump! I have never been at any branded hotel that was in this bad of a state of repair and as poorly ran or as filthy. The first step into the room and it absolutely reeked of smoke and knocked me back from the stench. I went and reported the smoke stench and was told these rooms were non smoking. Well, I then ask about all the cigarette burns in the carpet. (See photos). That smoke stink was horrid but the stale mildew smell soon came through as well. The filter was blackened with it. It just smelled so horribly we thought we'd open the window. Well, (see photo) the screen was more like a poorly woven spider web with huge gaping holes than any sort of screen which of course allowed the bugs in. Great. The decor can only be described as early funeral home. In fact I have seen funeral homes that were less dark and dank and gloomy and sepulchral. Dark is the operative word. Maybe it is so dark to cover up just how filthy the carpet, walls (see photo) and sofa truly are. The walls were so extremely filthy, dirty and stained. (See photo). The only chair in the room was a very broken and unusable desk type chair and was doubtless used during the inquisition, for what other purpose could it serve? The refrigerator was replete with bars broken off the doors so they could not be used and yes, you guessed, it too was filthy. Another Smithsonian relic was the 21 year old microwave followed closely by the 12 year old TV the remote seemed to telegraph the signal to the set and then it would respond in due time and it was incapable of showing the promised HBO movies. It would just freeze, stop and quit - the end. The bathtub was grimy and if you like ankle deep water while taking a shower, this one's for you! It was completely clogged with hair and glop deposited and never cleaned (see photo). And when we pulled the shower curtain the bar nearly fell down as it was so loose that we very carefully used it from then on as it held on with "a wing and a prayer." Clearly no one here has heard of routine or preventive maintenance. To add to the dankness, a couple of the light bulbs were out. Another guest had requested lightbulbs and never received any, so she climbed up and moved one to a lamp so she would have light. Our spare was also out. (See photo). Other items that were out were: toilet paper and Kleenex, again another extremely simple and routine item to replace. And they offered ZERO housekeeping while we were there. We had to reuse the same towels four times. Something we would not do at our home, why be forced to do so when paying such inflated rates for such overall substandard lodgings. The lack of even basic housekeeping such as trash removal, you get zip, bupkis! And then there was the door that we had to have the desk clerk come to see if she could get the dead bolt to go in so we could close the door. She worked with it several minutes before she was able to and said they were all worn out and would do this and to be careful that the door actually locked when leaving. (See photo) as the door was quite literally falling apart and the lock shows it had been worked on previously without much success. I will not comment on the "free" breakfast as we know they build that price into the room so it is not truly free. It got a hard pass from us. There was no butter or real oleomargarine, only some dairy free "spread" for the dried out muffins. Even the faux apple and orange juice was out the one morning we did check it out. The only reason we can see that this place continues to be in business is it's commanding location on the main street of this tourist town. This can and should not in any way excuse the immeasurably substandard level of housekeeping, routine maintenance and overall decrepitude and filth throughout. We spent three long and insufferable days at this stinky, grimy place and at least there was a Book of Mormon but even Heavenly Father wouldn't want to visit this dump. This place is a litany of missed routine cleaning and maintenance and huge misses on customer service. I have dozens of more photos to document the multitude of failures of this location and could write much more but you should have the gist by now and the pictures say a thousands words don't they? There can be no apologies for this level of incompetence. As a Bonvoy member I can truly say this is the absolute worst Marriott I've ever experienced and it is a mistake I will not ever make again and I encourage you to pass on this place as well.

    No Internet and slow Internet at best
    A W.

    This is a pretty ordinary hotel. It's not quite up to Marriott standards. The hot breakfast was mostly vending machine packages that required you to place the breakfast item into the microwave. They advertise a hot breakfast. The two hot items were scrambled eggs and link sausage. The sausage was very tasty with a maple flavor. The rooms were clean. The bed was excellent. The staff were friendly. The yard maintenance needed a lot of work. The housekeeping staff tried to get into the room while I was showering even though I had a do not disturb sign on the door. If you are a sober member they will allow you to stay until noon. The Internet was horrible. It was constantly dropping. I assumed there were 1 million children hogging the Internet and playing games however I was wrong. There were no children at the breakfast. There were only older people and they were not using the Internet or their cell phones, so that means the Internet was bad. There was at least 60 second response time each time I clicked on a button for the Internet which is far too slow

    Stains on mattress and litter under couch.

    I am the most understanding person ever but the front desk clerk (Tracie) lacks people skills. We stayed there with our grandson and had to use a trundle bed. There was not any bed linens in the room for trundle bed. I called front desk and she said they would be at front desk and for me to pick them up. She questioned me twice about linens in the room as though I was being untruthful. Ok no problem. When I went down to pick up linen there was only a thin duvet coverlet. She said all blankets were in laundry and it would be 2 hours before they would be finished. This was suppose to be a studio room but was a standard room. My husband and grandson stopped by desk 2 hours later and she said laundry was not finished. She questioned them as well about the validity of no linens in the room. She stated she had already given me a coverlet. Coverlets are thin waffle Fabric and does not provide enough coverage. She reluctantly gave them another coverlet. She was just simply rude. Breakfast was less than desirable. Obvious that Marriott was being skimpy on variety of packaged pastries. Great location however.

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    3 years ago

    Horrible wifi, but the best pool and hot tub we have been in. Staff are very friendly.

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    5 years ago

    Rooms are clean! Front desk staff are friendly and helpful! Would definitely stay here again

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    Ask the Community - SpringHill Suites by Marriott Frankenmuth

    Review Highlights - SpringHill Suites by Marriott Frankenmuth

    This is a very nice hotel right in downtown Frankenmuth.

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    Bavarian Inn Lodge - Adult pool area

    Bavarian Inn Lodge

    (259 reviews)

    $$

    The trip started off fairly well, until around dinner time!…read more We waited over an hour and 15 minutes for dinner after the automated system said 20-40 minutes. When I did call, I was met with laughter on the other line and was told, "we're understaffed - but are you the room that ordered all the beer?" "Nope. Definitely not. We have kids in tow and we do not drink. Me and my family are STILL waiting for food..." To which she laughed again, said they were understaffed and claimed the young lady hauling food was on the floor and would be "right there". 15 minutes later, I called again and they removed the food from our bill - which I appreciated, but also hated having to ask for - AGAIN. Also, asking me about an 'order' because the staff was already taking too long seemed borderline inappropriate. That being said, my kiddos are both 7, one chose this waterpark as her birthday venue, and everyone had a fun time. (It's a tad frustrating that check-in is so late and in order to get INTO the water park, with the most slides that is, you had to pay extra. So, anyone who pays for just the park gets in earlier technically. Which again, is a tad annoying. You pay more to stay and then pay even more to play. The lazy river, the family raft ride and the outside hot tub were their favorites to play around in a there are a few inside we didn't even check out. The breakfast/dinner/game time coupons and cards were all pretty nifty and we used every single one of them. It is a bit misleading that the place to enjoy dinner is the 'Bavarian Inn Restaurant' and is not attached to the hotel in any way and says it closes at 8:00. We booked it there to arrive in time for a dinner only to see them seating people at 8:55. All of our issues revolved around meals/food, and younger staff members just joking around when you try to ask questions, but overall - my kiddos had a great time and that was the goal.

    We spent two nights at the Bavarian Inn Lodge, and overall we were really happy with our stay! The…read morelocation is great; right beside the River Place Shops, and the building itself is massive, with tons to do: multiple pools, water slides, arcades, games, and even a huge indoor waterpark. It's an awesome spot for families. We loved the Bavarian theming and architecture throughout the lodge. Service was solid too; everyone we spoke with was friendly and helpful. Our room was spacious with a very comfy bed, plus a mini fridge with a freezer, microwave, and a couch. You also get a bunch of coupons for activities in the area, which is a great bonus. One thing we really appreciated was the adults-only section, a quieter area with a pool, hot tub, and a billiards table. Perfect for unwinding after busy days exploring Frankenmuth. Overall, a super enjoyable stay and somewhere we'd happily return to. For more honest travel and hotel reviews, make sure to check out our YouTube channel, A&M Roam!

    Marv Herzog Hotel - 2 queen balcony room

    Marv Herzog Hotel

    (47 reviews)

    $$

    This is our 2nd year in a row visiting Frankenmuth with family members…read more We tried a new hotel this year and we were very satisfied with our choice. (Last year not so much) The Marv Herzog Hotel sits along the Cass River we chose the River side view, our room had a jacuzzi & small balcony. Our room was very clean with no visible signs of any issues. Bathroom had body wash, shampoo & conditioner all full. Daily room checks with fresh towels & bed makeover. We didn't feel comfortable on the balcony but the large patio was very nice with plenty of room and seating. Included with your stay is breakfast, typical of most hotels. What surprised us was you receive a drink ticket for 2 drinks German beer , wine or soda & hors d'oeuvres for a happy hour. All staff were very friendly & accommodating. Our refrigerator was not cooling the best & they allowed us to store our freezer packs & food in their refrigerator. Greatly appreciated this. Parking garage is tight, we have a truck and it was snug. No pool as this seems to be more of place for couples not necessarily families with small children. Although there were families there. The town offers a free shuttle which we used but most things are within walking distance. I am giving 4 stars because of the refrigerator & I wish we could have set the air conditioner for the fan to run continuously it didn't seem to have that function. & the tv didn't have a sleep mode. Overall I think we will stay here again in the future it has been kept up very well.

    Updated review. We've been coming here annually since this spot opened. They remodeled not to long…read moreago. The new portraits are wonderful. The staff are always amazing. I've noted better than last year. That's why I'm saying 5 this time. Not a place for kids as I've said. It's usually a 40 and over crowd. Happy hour and breakfast included and wonderful. Maybe get that fireplace working again? We loved that. Overall super clean and comfortable. A very well managed place. Highly recommended. Best spot in town for mature adults.

    Fairfield by Marriott Inn & Suites Frankenmuth

    Fairfield by Marriott Inn & Suites Frankenmuth

    (67 reviews)

    $$

    Customer service makes all the difference here. Also, they were holding an appreciation week event…read morefor employees...how awesome is that!? Fresh baked cookies in the lobby at 6:00, yes please! I was about the only one at breakfast on my first morning, the staff was awesome. Ok, down to brass tacks. My room was clean, safe and comfortable. The property is well lit, inside and out. Got great sleep on both nights. The hotel is a little "worn" and the elevator sounds like the floor of an engine plant when it's moving. I came here for a family visit, but this is the perfect tourist location for doing the tourist thing. I had a (mostly) phenomenal staff experience, honestly this is probably a 3 star property on its facility shape, but the staff just elevated it in my book.

    On Friday we asked for an additional pillow and reported the remote had buttons that did not work…read more We were assured a note would be made and our issues would be addressed. They never was addressed On Saturday during use of the hot tub, there was sand in it. Showering it was discovered that the there was no conditioner in the bathroom. Again we were assured a note would be made and our issues would be addressed. It was never was addressed. We decided to just cut our visit short here on Monday and stay at a different Marriott on our way home. On a side note; we stayed at the Fort Wayne Fairfield Inn and the service was excellent.

    Holiday Inn Express & Suites Frankenmuth - Sunset

    Holiday Inn Express & Suites Frankenmuth

    (58 reviews)

    $$

    This hotel has a great location. Right across the street from the river shops and easy walking to…read more the visitor center, shops and restaurants. Checking in was slow with no one being at the front desk. After walking around the lobby, sayin hello behind the counter and finally calling the desk someone came out from the back. We had multiple issues with this during the first day of our stay when needed bedding for the couch and towels for the pool. Other than the first day the experience was good. The kids loved the pool. The gym is small but well equipped. The tvs don't work in the gym either so bring your own device. The breakfast had a great selection each morning and they did a great job of keeping it stocked.

    This property feels as though it has seen very few updates since it opened around 2014. One of my…read morebiggest frustrations was the lack of convenient electrical outlets. There was only a single outlet available at the desk, and the desk lamp occupied one of the plugs. The lamp itself had no built-in outlets or USB ports. In an era when travelers routinely need to charge phones, laptops, tablets, and medical devices, the room's charging options felt inadequate. I was also disappointed by the front desk service. At checkout, I provided my room number and was told I was checked out, yet the employee never appeared to access the computer or complete any transaction. Because I wanted documentation showing that I had checked out and at what time, I requested a printed folio. Since this was an award stay with a zero balance, the employee initially resisted, claiming the printout would be blank. After I insisted, she eventually printed the folio, which showed my checkout information and a zero balance exactly as expected. The evening before, another employee informed me that a $10 charge would be placed on my card as a "fee," but could not explain what the fee was for. My assumption is that it was actually a temporary authorization hold for incidentals rather than an actual charge, but the explanation provided was unclear and left me with little confidence. The location is convenient, but the dated room features and inconsistent front desk service detracted from the overall experience.

    SpringHill Suites by Marriott Frankenmuth - hotels - Updated June 2026

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