1. SpringHill Suites Kingman Route 66

1. SpringHill Suites Kingman Route 66

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Kingman, AZ

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SpringHill Suites Kingman Route 66

3.9 (117 reviews)
Open Open 24 hours

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Bed bug we took to front desk which they have not refunded us for our room (412) that we didn't even sleep in.
Zyra L.

Regarding my family's stay at the Kingman Springhill Suites location on Saturday, October 4, 2025. We checked in late that night into room 412 and we did not sleep in the room overnight. We were only in the room for a few hours after finding live bedbugs. We immediately left the room and started to bag our things at around 3 am in the lobby. We waited extremely long while the front desk attendant was missing from the front for at least 30 minutes. A huge inconvenience while having to pack our belongings into trash bags to prevent bringing an infestation into our home. On top that it was the night after my wedding with our 5 children in the lobby at 3 am. Absolutely unacceptable as I have stayed at many Marriott hotels for years, this has been the worst experience.  We had to stay at the Holiday Inn Express across the street and didn't get our children into bed until 4:30 am. Now we are having to spend more money and time on an issue that shouldn't have occurred. This is with no help or assistance from your staff to remedy the issue. The next morning on Sunday, 10/5/25, I spoke to general manager, Shanena, which was another waste of time since she couldn't issue the refund either. We waited to leave that morning to ensure to speak to her not only once but twice. Since your staff is unaware of the time of day that their manager will be in. I get the run around and time wasted. She is the general manager of the establishment. Why is she unable to resolve this issue? She then explained that she had to talk to another manager to be able to issue the refund and reassured me that she would be contacting me that day. I did not hear from her. I called her the day after on Monday, 10/6/25 which she said she has not been able to talk the next manager in line, but would be contacting me. Again, I did not hear from her that day. On Wednesday, 10/8/25 and I spoke to Jade at the front desk. She said Shanena was unavailable again and she told me she would continue to reminder her general manager to resolve the issue. Now it is Saturday, 10/11/25 and I haven't heard from anyone. The fact that this has not been resolved since checking in on Saturday, October 4, 2025 is unacceptable and shows that Springhill Suites in Kingman Arizona has poor management and atrocious business practices. This establishment is subpar and does not meet the expectations of a Marriott hotel. This issue needs to be resolved immediately. This business has not only wasted my time, but my money.

Dave W.

A quick road trip can equal big fun if it's done in the right place. We just wanted to get away and fast (no, not running from anything specific, just the normal everyday humdrum). Springhill Suites, which has a pretty good reputation, was the most appealing option at the time. I sprung for the extra dollars for this hotel. Being somewhat of a Marriott loyal, i knew they had high(er) standards.....well, at most properties. Being from Vegas, my expectations were higher than the higher i expected. Let's share an uncomplicated list about the experience: CHECK IN: Well...the digital key they advertise doesn't get sent, and you have to visit the front desk for regular keys anyway. Front desk employees don't know why and didn't even touch the subject when asked. They couldn't recommend any bars or restaurants, and after telling me to look them up, i asked if calls from the room were free to do so. Guess what? they couldn't answer that either. I think they are just relegated to sit there and occupy space. ROOM: The room was ok, there were some "Un-Marriott-like" things like a cracked power outlet, severely worn chair with chunks missing and holes in the shower from where an old soap dish was but those were about all the negatives. Everything else was pretty well maintained, and the bed was very comfortable. POOL: Well.....the temperature was very warm and nice, but the cracks and other imperfections were obvious. This pool hadn't had any maintenance attention in a long while and was desperately in need. LOBBY/BREAKFAST: The public areas were pretty clean, Breakfast is a requisite of the experience and is exactly what you would expect (maybe a touch more) . FINAL THOUGHTS: It wouldn't be up to the Marriott standard in Vegas, but in Kingman, i think this would be a great option for someone wanting a nicer hotel than what's up the road. I'd have no problems coming back and staying.

Paid for queen sized bed but got double
Michele B.

Paid for two queen size beds but got 2 doubles. Brought this and the fact that the toilet wasn't really clean to the front desk. Their answer was they would refund our money and I could find another place to stay. I requested they call other Marriott brands in the area to see if they had availability. As it was late at night, we fell asleep waiting for the front desk to reach out to us. Love this Marriott brand but would not recommend this location

Kristina T.

This SpringHill Suites is a solid place to stay at in Kingman. The hotel seems fairly new, and my room was in good condition. All of rooms are suites so they are all spacious. All rooms also come have a West Elm trundle bed, which is a nice bonus to have. Amenities include a gym and indoor pool. I was crashing here for the night so I did not use any of the amenities, but I did enjoy the free breakfast buffet in the morning. It is nothing fancy, but it is a decent spread of food to fill you up: eggs, a protein, spinach, yogurt, pastries, and fruit. Internet and parking are free, and pets are welcomed for a fee. This location is super convenient. It is close to the freeway, and it is only a few miles from downtown. This is a good spot to stay at, whether you are solo or with your entire family. The spacious rooms, trundle bed, and free breakfast are a huge plus for the families though. Either way, the room rates are very reasonable for the value you get.

Junior L.

Awesome stay. I didn't want to leave. We are driving cross country for a move with our French Bulldog during COVID. That's all you need to know. It's been interesting. Our arrival time was super late, but the folks here were very accommodating with our check in and out time. Overall, I can't say one bad thing about this place, And that's okay! The staff is amazing. The rooms are really nice and most importantly, very clean. They were able to hook us up with an end room on the first floor do our high maintenance Frenchie could do his thing outside. Oh...and the AC is nice and cold. What else do you need? We did have to pay an extra 50 bucks for a pet cleaning fee, but that's expected. Well done.

It's new and comfy. Rooms are nice and comfy.

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Spacious and clean. Very comfortable. Convenient. Staff was great . We stayed in several places on this trip this was one of the best.

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Review Highlights - SpringHill Suites Kingman Route 66

The check-in guy was super helpful and friendly, my room was clean and new, with a bright, modern look to it, and breakfast was delicious.

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Home2 Suites by Hilton Kingman - Restaurant

Home2 Suites by Hilton Kingman

(68 reviews)

This hotel is located right by the freeway off and on ramps which may be convenient for some, but…read morean annoyance for light sleepers. I requested a room on the fourth floor NOT facing the freeway when I booked online AND checked in. So I was surprised and confused when I entered my room that faced the freeway. I didn't sleep well due to all the big rigs accelerating and engine braking. The rooms were nice and clean and the bed was comfy and bed bug free. The free breakfast was decent, it kept me full until lunchtime. The WiFi was strong and free.

Gross rooms and even grosser management…read more Mind you I had done a cross the country road trip and back in 3 weeks staying at all Hilton hotels and this was my last hotel and last night on the road! I booked and checked in 1/1/26 after driving all day. I originally booked and selected a first floor room through the Hilton app and when I received the digital key it was for room 302. I called and Annette told me over the phone the owners would pay the cleaners on the holiday so none of the 1st or 2nd floor rooms were clean or available. Cool. I arrive and go to my room 302 located right in front of the open area ice machine. And immediately can hear multiple people stomping around upstairs. Not to mention the grossly stained carpet. I called the front desk and asked to be changed rooms because of these things. She moved me to 304 right next door that was just as dirty and had dirty dishes in the dishwasher. I called the front desk again and told Annette I told her given that both rooms were dirty. I didn't feel comfortable sleeping in the bed given visible areas of the room were dirty and both rooms were so musty, and smelled it like mold. She apologized and I met her at the front desk. She told me she'd leave notes for her boss and gave me a piece of paper with the managers contact info so I could get my stay refunded because I did in fact not stay. The next morning I called the manager Cherie and I received attitude from the start. She said Annette didn't leave her notes so she needed to go see the rooms herself after asking me what was wrong with them. She claimed the cleaners only leave the dishes clean and insinuated I was lying. I told her I took pictures and had no problem coming back to show her if necessary. She told me that wasn't needed and she'd call me back then click. She hung up. She called me back about 30 minutes later, and offered me 5000 Hilton points but told me they wouldn't be refunding my stay. Not what Annette had told me or I wouldn't have gone on my way so easily. Honestly this is the WORST HILTON I've ever attempted to stay at and the manager should get a new job because she certainly isn't good at customer service.

Best Western Plus King's Inn & Suites - Business Center

Best Western Plus King's Inn & Suites

(154 reviews)

$$

Absolute Garbage. I…read morebooked a "large king room with a sofa bed" and was immediately met with problem after problem. When we arrived, the front desk informed us that the entire building of room had no heat - the heating components were out of order -- and with nighttime temps dipping into the low 40s, that was completely unacceptable. I asked if they had any alternative options, and we were offered a "handicapped king suite with a sofa bed." We accepted, hoping it would at least meet the basic description of what we booked. When we got to the room, we quickly realized the "sofa bed" was not a sofa bed at all. It was a tiny, uncomfortable couch (as pictured below). I went right back to the front desk to explain the issue, only to be told that they don't actually have sofa beds at all -- just couches that "people sleep on." Completely misleading and unacceptable. On top of that, the king bed was extremely soft, sagging, and offered zero support. The entire room felt old, outdated, and neglected. After just 30 minutes of trying to make it work, we checked out and found a different hotel. Save yourself the headache. This place is absolutely not worth your time or money.

Overall not so bad a room, but little beat up, old and out dated. $200 a night…read more How much does a little paint cost? The issue is there is no internet service at all. Really none. As with most hotels WiFi is included. BW advertised it as such their sign boldly state free WiFi. Front office of no help and clearly aware of the problem. Front office gave no. to call and I was 98 on the hold list. Many choices in Kingmen, pick something else.

SpringHill Suites Kingman Route 66 - hotels - Updated July 2026

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