You come with very high recommendations, from great people. Keep up the great workmanship.read more

I shopped around looking for a water softener system. I called the big nationwide company & a…read morelocal business. PWS came in with a free testing & quote. The price was very reasonable compared to the large corp. set the appointment for install & I couldn't have been happier of the entire process.

If you want to talk to the Philippines to a person who is using a script and you can't understand…read moreand who talks so fast you can't even follow. If that's your first experience with this company. Run!!! Don't Walk!!!!!!!

We have had Angel Water for over 30 years. A special shout out to Andy Shriver who is a 5 star…read moreknowledgeable technician. He is the best and I commend him for his professionalism.

crap, not realized i created acct…read more Company worker was professional, patient & good communicator. Recommended

The quality of service was fantastic. They came out and replaced my outside water faucets. No more…read moreleaks and costly water bills. Fast reliable service. Very professional. Thank you so much for coming out so quickly. I will definitely call this company for all my sewer and water problems.

Prairie State Water Solutions is the complete package! They were professional, knowledgeable,…read morehonest, and incredibly responsive--everything you could ask for in a company. Matt came out to my house the very same day, took the time to answer all of my questions, and provided exceptional service. It's refreshing to work with a company that truly values honesty and customer satisfaction. I highly recommend Prairie State Water Solutions to anyone looking for reliable, high-quality service. Thank you, Matt and the entire team, for such a great experience!

We've been using Prairie State Water Solutions for many years. Nick and his team has always…read moreprovided excellent service. Thank you, Nick!

Unfortunately, I just experienced bad service from Johnson Water. Johnson installed a water…read moresoftener at my house today, and in the process broke my tankless water heater. As well, none of my showers will turn on and only the faucets will turn on. They left my house without explanation as to why the showers won't turn on, and they insisted that they did not break the tankless water heater. I had to call another company to come out tomorrow to repair my tankless water heater and figure out how to get my 3 showers to turn back on. I've been a customer for 21 years. I'm astonished how bad this turned out. Please think twice before using this company.

On January 7, 2025, I entered into a service agreement with Johnson Water Conditioning Co. Since…read moreinstallation, I have experienced ongoing issues with the water softening equipment and have consistently reported these concerns to the company. I contacted Johnson Water on three separate occasions to report that the system was not functioning properly. A technician was dispatched twice, each time displaying unprofessional behavior and dismissing my concerns without thorough inspection. On the third occasion, I specifically requested a different technician and asked that the water be tested to verify the equipment's performance. Despite my request, the same technician was sent again. However, he did conduct a water test, which confirmed that the equipment was not operating correctly and that the water remained hard--just as it was prior to installation. These findings were confirmed in June, despite my repeated complaints beginning in February. The issue has only recently been resolved. I contacted the company to request a credit for the five months during which the equipment was non-functional. My request was denied by a manager named Kerry. I have paid for five months of service without receiving the intended benefit. This experience reflects poorly on the company's commitment to customer service. Based on my experience, I do not recommend renting, purchasing, or using services from Johnson Water Conditioning Co., as customer concerns are not handled appropriately or professionally. I respectfully request that Johnson Water Conditioning Co. reconsider its position and issue a credit for the months during which the equipment was not functioning. I believe this would be a fair resolution and a reflection of good faith toward customer satisfaction.

They had a service person named Jeff who has been there 27 years. He is what we look for in someone…read moreto work with - empathetic, reliable, competent and has the probity that defines a true service professional. The greatest desideratum of any company is to find, interview, hire and retain employees whose work is meritorious, whose attitudes are contagious and those that treat all people and customers like they matter, regardless of position or status. Jeff leans forward to define his role and he has a true desire to help a customer not only understand what they have - but what they need and why - if they need anything at all. His knowledge and caring are obvious from the moment you meet him, and he is the epitome of what we should all seek in a technician and a company. No wonder DuPage Water has been around 67 years. Great company, great people, great integrity. The $139 was money well spent not just for the call but the knowledge that was shared about our system, the programming and for simply being honest.

I'd really like to give 5 stars but given their $139 service charge, 4 is what it'll be…read more Our water softener was installed by them, DuPage Water Conditioning, back in 2009 and has worked flawlessly!! Recently the brine control valve started leaking. Made a appointment and was scheduled within a timely manner. Albert, the service technician called with a time he arrived on our scheduled day. Nice, thorough man checked everything I had concerns with....that is testing how soft our water was and the inlet water screen. He replaced the leaking valve and everything is fine now. I understand that costs are going up but from $89 to $139 seems excessive to me. But....they know their business and do quality work.

The arrived on schedule on Friday morning did an excellent installation in removing the 10 year old…read moreWhirlpool softener with a new AquaPure 18000 with its separate brine tank purchase from Home Depot. Salesian an A+ installation.

Tired old plumbing (& tired old people ). Original plumbing in @1950's/1960's tract home, with some…read morediy mixed in. They've handled multiple emergencies and a major multi day bathroom redo project. Very patient with developing an appropriate quote. Great people, I think fair prices. Bathroom redo was a big job, they worked with the various family members handling different parts - couldn't have been easy for them! Today's emergency call - he took care of the problem plus cleaned the wall, utility sink, floor. Whew, I wasn't looking forward to doing it all myself. That to me is excellent service. I appreciate they're giving us feedback to plan next old-house need (so it doesn't need to be an emergency service call).

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!

I've called aspect a few times and they have been prompt, plumber was thorough in explanation and…read morealso had an overall kind demeanor which is so refreshing these days. My water heater pilot wouldn't light and I thought it was a thermopile but he diagnosed it as the gas valve. He had the part in his truck and water heater is back to operational. Thank you!

I called for some rather minor repairs and from the quick response through prompt work was…read moreimpressed. I had a toilet stopper replaced and the water pressure for a second floor shower head improved and the quality of work and price were solid. I would call them again for sure if in need of service or repairs.

I woke up this morning to find that I had no water. The circuit breaker for my well pump had…read moretripped during the night. When I tried to reset it kept tripping. I Googled well service near me and picked Water Well Services. I called at 07:30 and was told that the service man would be there right after he took care of a well in Crystal Lake. He arrived at 09:00 and had the new pump and pressure tank installed by 11:30. He did a great job and didn't mind me asking a lot of questions. I highly recommend Water Well Services.

First, let me preface this by stating the following: I love few things more than writing a glowing…read morereview for a local, family-owned business. I've been in a situation (more than once) where enthusiastic recommendations from local folks for service providers saved me the potential frustration of dealing with someone less-than-reputable. The Well Doctor, as it happens, were recommended to me in this fashion and now, having been graced with their expertise and expediance, I'm prompted to spread the gospel of their quality. Here goes. This previous Saturday, while eating dinner, I heard our well pump running with a frequency typically indicative of a bath tub being filled -- kicks on, runs for 10 seconds, kicks off.. 30 seconds later, repeat, etc. -- after this happened a number of times, I got up to investigate the matter. No faucets were running. Checked the basement, where our pressure tank resides, and noted the pressure gauge read a tad fishy. With each time the pump kicked on, it didn't restore the pressure to its cut-off, but instead would bump up 2-4 psi. Enter my concern. Begin my stress. Subsequent DIY research and investigation yielded no comforting news. I flipped the breaker for the pump and reached out to a number of plumbers and well experts, hoping for the best: A failing pressure gauge? Maybe the pressure tank, at worst? Surely not the pump, though, if luck is on my side. The majority of Sunday passed with no firm plan in place as to when, on Monday, I could get an appointment. Of the several companies I'd reached out to, I'd heard back from only two (one of which couldn't help me), but no scheduling could take place until Monday morning at earliest. My wife, in her infinitely resourceful way, reached out on the local community blotter (on Facebook) and asked for recommendations. Almost immediately, five respondants glowingly referred us to The Well Doctor, whom I quickly reached out to. Shortly thereafter, I received a call from Brian, who scheduled me for an early Monday AM appointment. The relief was already felt. An appointment. An idea of what was going on. We felt better already. Promptly and true to his word, Brian and his associate arrived at the pre-arranged time and very quickly and transparently diagnosed and educated us on the problem. He explained his recommendations, gave us a solid quote (which I'll add was, on the pump alone, about $600 less than a competitor's quote [a competitor who was unable to firmly schedule an appointment, I might add]), and upon approval, immediately got down to business. I can now say, on the other side of this debacle, that my expectations were bested by a long shot. Throughout the process, Brian would update us on his findings: the well depth is [x], here's how it will affect the quote, here's what we're doing next, etc. He estimated a four-hour project and completed everything in three. We felt extremely well (no pun) taken care of. All of this said, I'd without hesitation recommend Brian & The Well Doctor to anyone in a similar boat. If you're finding yourself with a failing well water system, reach out and get it sorted! Highly, highly recommended!