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    Water Specialties Group

    4.5 (8 reviews)
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    Services - Water Specialties Group

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

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    2 years ago

    Very knowledgeable, professional, and experienced. Highest recommendation. We live in Western Springs which has complex water issues.

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    4 years ago

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    Johnson Water Conditioning

    Johnson Water Conditioning

    3.3
    (30 reviews)

    Unfortunately, I just experienced bad service from Johnson Water. Johnson installed a water…read moresoftener at my house today, and in the process broke my tankless water heater. As well, none of my showers will turn on and only the faucets will turn on. They left my house without explanation as to why the showers won't turn on, and they insisted that they did not break the tankless water heater. I had to call another company to come out tomorrow to repair my tankless water heater and figure out how to get my 3 showers to turn back on. I've been a customer for 21 years. I'm astonished how bad this turned out. Please think twice before using this company.

    On January 7, 2025, I entered into a service agreement with Johnson Water Conditioning Co. Since…read moreinstallation, I have experienced ongoing issues with the water softening equipment and have consistently reported these concerns to the company. I contacted Johnson Water on three separate occasions to report that the system was not functioning properly. A technician was dispatched twice, each time displaying unprofessional behavior and dismissing my concerns without thorough inspection. On the third occasion, I specifically requested a different technician and asked that the water be tested to verify the equipment's performance. Despite my request, the same technician was sent again. However, he did conduct a water test, which confirmed that the equipment was not operating correctly and that the water remained hard--just as it was prior to installation. These findings were confirmed in June, despite my repeated complaints beginning in February. The issue has only recently been resolved. I contacted the company to request a credit for the five months during which the equipment was non-functional. My request was denied by a manager named Kerry. I have paid for five months of service without receiving the intended benefit. This experience reflects poorly on the company's commitment to customer service. Based on my experience, I do not recommend renting, purchasing, or using services from Johnson Water Conditioning Co., as customer concerns are not handled appropriately or professionally. I respectfully request that Johnson Water Conditioning Co. reconsider its position and issue a credit for the months during which the equipment was not functioning. I believe this would be a fair resolution and a reflection of good faith toward customer satisfaction.

    Water Specialties Group - waterpurification - Updated June 2026

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