I bought my Jetta from here and I found that Alex O. was a very down-to-earth, refreshingly…read moreno-frills salesperson. She knew we were on a tight schedule, I told her the price I was going to pay, and I was wowed by the speed of the process. Previously I had come here to test drive a few cars, both new and used, and they were all well maintained. After the sale I have heard from Alex a couple times to follow up and also thank me as a customer. Like our first visit, there is a chance that you may get the unabashedly pushy salesperson who wants you to commit before talking about finances, but that's protocol for most car dealerships. When they get it right that you're a responsible person (student) on a budget and time-crunch, their service shines. This was Alex O's strongpoint - she should be deemed the Leitzinger student liaison. I am glad we worked with her when I was ready to buy. There's heritage at play here as well as modernity; it was clear that this team has been selling to Penn State students for generations and they have a special straightforward approach to this clientele. The Audi/VW/Nissan inventory drives the sense of modernity. The A8 in the lobby sparks visions of a fantasy ride into another world. One day A8. One day you will be mine.

Do not use this Dealership! They are unprofessional, non-communicative, will charge you for parts…read moreand diagonis when they know they cannot fix your car. My daughter is a student at State College and had a challenge with her VW bug speedometer not working. She brought it in on April 3,2026 to be evaluated. We ordered and paid for the part then ($561.) She brought her car back several times to have it fixed and they kept saying we need a code from Volkswagen. It is now July 21st. I left several messages, no call backs. I finally spoke to a person who said it is next to impossible to fix this problem and provided me a $350. refund for the part however I still have to pay for the diagnosis even though it can't be fixed. Do not use their service department especially if you have a college student. They will take advantage of you and them! They should not be in business.

Standard dealership. I recently used their online appointment scheduler to schedule an oil change…read more I scheduled two days in advance and the day before they called and said they couldn't do 11am because they wouldn't finish the car in time for lunch (they'd get done by 12:15). So I had to go earlier in the day. It wasn't that big a deal, but the online scheduler should have mentioned that. It also kind of irritated me that they couldn't go to lunch 15 min later? In 16 years of working I've never gone to lunch on time because I believe the customer comes first. It just seems they put customer service behind everything else. Overall, it's an okay place that tends to put customer service on the back-burner.

Purchasing a vehicle from State College Ford was the worst car buying experience of my life. The…read moredealership only cares about the Almighty Dollar and, unless you are wealthy, does not care about the buyer. There is very little integrity shown by this dealership. The vehicle is a lemon. Additionally, they could not even be bothered to detail the inside or attempt to remove the cigarette smell. Needless to say, my family, friends, and many acquaintances will not be purchasing any vehicles from this dealership in the future. At least Joe, the finance manager, was decent and empathetic. Thank you!

Tomorrow I am going to SC to buy a car from Gus... third or fourth since moving there in 1995. I…read morewas in a pinch once - I wrecked my car - I bought a car from Gus. My sister asked what color, I said I don't know I haven't seen it. I bought a car sight unseen from Traditional. That's how much I trust and respect this man and his business. Foolish woman you may say but it is still on the road, in Vermont since 2017 after maybe 4 years in PA.

I have been a customer of Traditional Auto for over 20 years. Dependable quality service and so…read moremuch experience. You will not find a more honest and caring person than Gus, the owner.

My vehicle was in for a recall. The part was replaced even…read morethough there was no problem with it. I was given a new loaner and was able to do my shopping, which I greatly appreciated. The loaner was warmed up and waiting when I arrived at the dealership. My vehicle was ready when I returned to the dealership, and had been washed. very impressive. As I have noted before this is the first vehicle I purchased in 40 years that was not from the same dealership. I am very happy with Mercedes Benz of State College

I purchased a G63 from this location, even went out of my way to travel there and purchase, instead…read moreof in my own area. This was to a)help a friend with his first sale and b)because the car was stated to be mint and "damn near cpo" . In the end, the car ended up having really poorly applied PPF, which had been glued in many places to stick it back down, end of life tires, end of life brakes, damage to the tire carrier cover, etc When I agreed to buy the car and have those things taken care of, at their expense of course, they agreed in the moment, but never came through with their promises. I waited months and months, was given the run around, excuses, lies, never received any compensation for anything and am still waiting to this day. I would NEVER buy a car from this location ever, even if it was free. That's how awful this place is and I highly, hell desperately, suggest you go elsewhere for your vehicle purchase. Literally anywhere else would be better. AVOID AT ALL COST

Bought a car from the Nissan dealership they use to own. When the car mechanically failed I called…read moreto receive the remainder of my gap coverage only to be told that the owner was the only one who could take care of that. And no one had his information. Be wary purchasing any add on from this shady company as when you need them, or your money, no one will help.

I went to I'd byrider the people there are very nice I really liked mason dibble very nice very…read morehelpful he makes u feel like family I would never deal with anyone but him so if u go there ask for mason dible

Currently experiencing some of the worst customer service we have ever dealt with!…read more Our family is getting stationed over seas within the next few weeks. We purchased a used vehicle from Ciocca Volkswagen of State College on September 10, 2024. USAA, our bank, sent them a Dealer's Funding Request Form that day. It's 2 pages that the dealership fills out with the vehicle information and emails or faxes back to USAA to which a check will be sent immediately. Ciocca has yet to do this! We have called daily, left voice messages, and emails with anyone we can in order to pay for this vehicle! WE ARE BEGGING TO PAY YOUUUUU! Why the rush? I mean, we are driving a vehicle around for "free"...but we need to ship this vehicle to our next duty station THIS WEEK and need either the title or a letter from the bank in order to ship it. We also found out, the vehicle is still registered to the man that turned in this vehicle as a lease! We are beyond frustrated and can not understand how a business would allow us to have a "free" vehicle for an entire month! I can't imagine what other odd business dealings they have going on. Beware!!!

I've had a very bad response from State College Volkswagen with taking off two items from my car…read moreloan. In September I cancelled my Gap Policy and Key replacement from my loan. I was told I would be credited about $1000 off my loan which I never was. I think I called them around 20 since with an incredibly bad response over this issue. I was promised it would be taken care of numerous times but never was. This place has jerked me around enough, I would not recommend buying anything from them as they are not an honest business.

They were intrested in purchasing my vehicle told them what…read moreI owed and did not want to drive 45 mins and waste my time... they assured me it would be close...made the drive and wasn't close at all.. Austin told me "off the record" to put a helmet on and find a tree! WHAT A JOKE!! Find a real dealer not this poor excuse for one.

Reviewing for the body shop:…read more I was involved in a minor accident. Not too familiar with the area, I came to Blaise off of the recommendation of the insurance agent. I called to set up an appointment around 2pm and was told by JR (body shop manager) that he could take me the very next day! I was so shocked and happy. I brought my car in the next morning. JR and the rest of the staff were very kind as I had no clue what I was really doing. JR called me when it was finished and even called the insurance company on my behalf to complete payment while I was attending class. When I picked up my car, it looked amazing. They washed it too - which was a nice bonus because even my own dealership won't do that unless I specifically ask! I was extremely thrilled with JR's service and the entire experience with Blaise. Thank you!