I bought my Jetta from here and I found that Alex O. was a very down-to-earth, refreshingly…read moreno-frills salesperson. She knew we were on a tight schedule, I told her the price I was going to pay, and I was wowed by the speed of the process. Previously I had come here to test drive a few cars, both new and used, and they were all well maintained. After the sale I have heard from Alex a couple times to follow up and also thank me as a customer. Like our first visit, there is a chance that you may get the unabashedly pushy salesperson who wants you to commit before talking about finances, but that's protocol for most car dealerships. When they get it right that you're a responsible person (student) on a budget and time-crunch, their service shines. This was Alex O's strongpoint - she should be deemed the Leitzinger student liaison. I am glad we worked with her when I was ready to buy. There's heritage at play here as well as modernity; it was clear that this team has been selling to Penn State students for generations and they have a special straightforward approach to this clientele. The Audi/VW/Nissan inventory drives the sense of modernity. The A8 in the lobby sparks visions of a fantasy ride into another world. One day A8. One day you will be mine.

Do not use this Dealership! They are unprofessional, non-communicative, will charge you for parts…read moreand diagonis when they know they cannot fix your car. My daughter is a student at State College and had a challenge with her VW bug speedometer not working. She brought it in on April 3,2026 to be evaluated. We ordered and paid for the part then ($561.) She brought her car back several times to have it fixed and they kept saying we need a code from Volkswagen. It is now July 21st. I left several messages, no call backs. I finally spoke to a person who said it is next to impossible to fix this problem and provided me a $350. refund for the part however I still have to pay for the diagnosis even though it can't be fixed. Do not use their service department especially if you have a college student. They will take advantage of you and them! They should not be in business.

Standard dealership. I recently used their online appointment scheduler to schedule an oil change…read more I scheduled two days in advance and the day before they called and said they couldn't do 11am because they wouldn't finish the car in time for lunch (they'd get done by 12:15). So I had to go earlier in the day. It wasn't that big a deal, but the online scheduler should have mentioned that. It also kind of irritated me that they couldn't go to lunch 15 min later? In 16 years of working I've never gone to lunch on time because I believe the customer comes first. It just seems they put customer service behind everything else. Overall, it's an okay place that tends to put customer service on the back-burner.

Purchasing a vehicle from State College Ford was the worst car buying experience of my life. The…read moredealership only cares about the Almighty Dollar and, unless you are wealthy, does not care about the buyer. There is very little integrity shown by this dealership. The vehicle is a lemon. Additionally, they could not even be bothered to detail the inside or attempt to remove the cigarette smell. Needless to say, my family, friends, and many acquaintances will not be purchasing any vehicles from this dealership in the future. At least Joe, the finance manager, was decent and empathetic. Thank you!

Tomorrow I am going to SC to buy a car from Gus... third or fourth since moving there in 1995. I…read morewas in a pinch once - I wrecked my car - I bought a car from Gus. My sister asked what color, I said I don't know I haven't seen it. I bought a car sight unseen from Traditional. That's how much I trust and respect this man and his business. Foolish woman you may say but it is still on the road, in Vermont since 2017 after maybe 4 years in PA.

I have been a customer of Traditional Auto for over 20 years. Dependable quality service and so…read moremuch experience. You will not find a more honest and caring person than Gus, the owner.

Purchased a used 4 year old Mercedes from here. Even though I let them know five days in advance I…read morewas coming to look at the car, the car was not swept out or cleaned.. The experience was actually quite painful and humiliating. I was offered $500 for a trade-in for my other Mercedes - although it had high mileage, it was impeccable and well serviced. The offer was actually quite insulting so I kept it for my grandchild. I didn't need financing and they refused to come down in price at all - but the transaction still took over four hours to complete! Then the VIN # was never transferred for the Mercedes app so I had to go to another dealer for this (who I will go to for future purchases). CarPlay still is not working. They only cater to people who are purchasing a new Mercedes. Will never return to this dealership.

if I could I would give zero stars needs to be fired. He lied right to my face multiple times…read more Talked over me and my mother wouldn't listen where I was trying to or twice when there's no evidence even did it once from the beginning the lady in the front had taking my seat apart, was going to take an hour. It's easy and they could do it and then when he called me back, he was like it's going to take weeks and weeks. We have to take out the center console. It was just a lie just lying to my face. they charge me $2000 to get a key. I told him how is that even fair you're charging me for double labor I still spent $1700 for a fucking key. 2 and a half hours of labor for fucking paperwork. I doubt you even spent an hour on fucking SCAMMERS

Currently experiencing some of the worst customer service we have ever dealt with!…read more Our family is getting stationed over seas within the next few weeks. We purchased a used vehicle from Ciocca Volkswagen of State College on September 10, 2024. USAA, our bank, sent them a Dealer's Funding Request Form that day. It's 2 pages that the dealership fills out with the vehicle information and emails or faxes back to USAA to which a check will be sent immediately. Ciocca has yet to do this! We have called daily, left voice messages, and emails with anyone we can in order to pay for this vehicle! WE ARE BEGGING TO PAY YOUUUUU! Why the rush? I mean, we are driving a vehicle around for "free"...but we need to ship this vehicle to our next duty station THIS WEEK and need either the title or a letter from the bank in order to ship it. We also found out, the vehicle is still registered to the man that turned in this vehicle as a lease! We are beyond frustrated and can not understand how a business would allow us to have a "free" vehicle for an entire month! I can't imagine what other odd business dealings they have going on. Beware!!!

I've had a very bad response from State College Volkswagen with taking off two items from my car…read moreloan. In September I cancelled my Gap Policy and Key replacement from my loan. I was told I would be credited about $1000 off my loan which I never was. I think I called them around 20 since with an incredibly bad response over this issue. I was promised it would be taken care of numerous times but never was. This place has jerked me around enough, I would not recommend buying anything from them as they are not an honest business.

They were intrested in purchasing my vehicle told them what…read moreI owed and did not want to drive 45 mins and waste my time... they assured me it would be close...made the drive and wasn't close at all.. Austin told me "off the record" to put a helmet on and find a tree! WHAT A JOKE!! Find a real dealer not this poor excuse for one.

Reviewing for the body shop:…read more I was involved in a minor accident. Not too familiar with the area, I came to Blaise off of the recommendation of the insurance agent. I called to set up an appointment around 2pm and was told by JR (body shop manager) that he could take me the very next day! I was so shocked and happy. I brought my car in the next morning. JR and the rest of the staff were very kind as I had no clue what I was really doing. JR called me when it was finished and even called the insurance company on my behalf to complete payment while I was attending class. When I picked up my car, it looked amazing. They washed it too - which was a nice bonus because even my own dealership won't do that unless I specifically ask! I was extremely thrilled with JR's service and the entire experience with Blaise. Thank you!