my sister lives there and every week we are told she "fell" and has new bruises almost weekly…read more this never happened while she was home. Food is sketchy - new staff, sometimes very good mostly bad - canned veggies, instant pudding "cheesecake", blah blah. Serving staff are mostly ok, but really shady looking with tattoos, reeking of smoke, low class.

Spruce Point is in the perfect location near the hospital but yet it still feels secluded in a…read morebeautiful peaceful setting. It's not a new facility but I felt it was really nice inside and out. However, what stood out to me was the staff and management. The new Executive Director "Billie," seems caring, knowledgeable and professional. I got the impression that she cares deeply about her "residents," as she seemed very protective of them. Fortunately, I did not experience any of the negative aspects that the only other review offers. I have been totally impressed with care standard and the staff at Spruce Point and can recommend it without any reservations.

My mom didn't get a chance to fully enjoy Shorewood as her cancer came raging back within days of…read moreliving there. However, in the small time she was there she made lovely friends. My husband and I have found their support and kindness during this time to be beyond wonderful! Everyone has been so helpful, empathic and supportive. Thank you Shorewood for everything!

Friendly and supportive staff. Wonderful housekeepers caring and professional. Generally the meals…read moreare delicious and healthy. Well maintained shared areas. Lots of planned activities. Our granddaughter loves to visit...especially when the human society brings in their kittens and puppies for socializing on Sunday afternoons. We highly recommend Shorewood apartments!

It's a dirty, not perfessional staff, they mistreat patients, they over medicate patients so…read morethey/staff don't have to deal with the patients.

This Care facility should not be in business. Their care is horrible as the staff is lazy, they…read moredon't keep the patient's restrooms clean, they allow their patients to sit in their soil clothes for hours and not assist them to where protective underwear, their food is absolutely horrible looking and tasting, they don't furnish any snacks or drinks in between meals that is up to the relative, friend, or anyone else. The staff often don't even know which house they are working in or who the resident is. This place took a month to install safety bars on the toilet to prevent Future falls after I had purchased them and they said they would put them on. I would not put my worst enemy in this place!

I've been waiting 9 months for an appointment. I got a robo-call TELLING me to call back for an…read moreappointment. I got a robotic answering tree... another robot TELLING me to wait 20 minutes for a person or press 1 for a call back. The call back was the same robot that tells me to call them back. This is not health care, this is a garbage software waste of time. Yet... still no appointment.

The quality of care I received in the ER was subpar. I was severely dehydrated and was told they…read moredid "not have enough fluids" to go around. The ER doctor was dismissive. I could hear the medical staff making disparaging comments about others. Such an ugly experience-

Christine/Christina Harkness does not belong in the position she holds, she has zero compassion or…read moreempathy for others. I was removed from a bereavement group because my wound (losing my daughter) was "too fresh", they even locked the door with the chaplain as they saw me coming to another group. When I saw her privately another time, she suggested that I not attend the group because of my ADHD. There is no support in my community, and this was the closest support group to me.

My mom died of vascular dementia in August of 2024. About a year before, her condition had become…read moredangerous for her in the senior community she lived in in California--she was no longer able to care for herself. We (my brother and I) decided she should move close to me here on the Oregon Coast. The one negative was that she was cared for by Anchor Hospice in California, and they have no facilities in Oregon. I set about finding new hospice care for her here. Samaritan Hospice refused her, explaining she just wasn't close enough to death. They were surprisingly rude and difficult, and it was a bit jarring to be treated as we were. I then contacted Peace Health. Their hospice care is relatively new, and they're in the process of ramping up services and staffing. It is a struggle for medical businesses to find qualified help on the Oregon Coast, and hospice care is not immune from this challenge. But the folks who work at Peace Harbor Hospice are the absolute cream of the crop. I first spoke with Fiona, their intake person--she was a delight. Curious, respectful, and very knowledgeable. I was sobbing when I called because Mom had been rejected so rudely by Samaritan and I was panicking. The director, Deb, contacted me; she was also charming and competent. They approved Mom for care on the first day, and the team swung into action. Mom's nurse, Jodie, was excellent. Quiet, calm, peaceable, competent, serene, gentle, accepting, and with a wicked sense of humor. She was accompanied on the first visit by the social worker, Shannon. Shannon is a kind, Southern charmer who knows her way around the back alleys of the dying process, and understands that every person presents a unique tableau, Both Jodie and Shannon had my mom in stitches (the good kind) on their initial intake, and fully won me over too. I came to see them both as devoted friends and allies. I am a very hands-on kind of daughter. I was with my mom and protected her even when I wasn't. Jodie and Shannon made me see early on that I could count on them to have my back in all mom-related concerns. They showed us nothing but love. Dementia sucks. Most illnesses do, but there is something so awful about watching your loved one lose themselves from the inside out. Every day it was something new that Mom forgot or could no longer do. Vanessa, the health aide, was so great about caring for Mom's hygiene. I was never made to feel that I was somehow failing because I couldn't stand to do that part. I was praised and supported for all that did. Mom died after an awful fall. Sadly, the facility she was in did not heed the mandate to call hospice first. Mom's skin was so fragile that she had flayed the skin of her upper body when she fell, and was bleeding and highly agitated at four am when it occurred. The assisted living folks called an ambulance. Mom was taken to Samaritan ER. She'd never been there, and they had none of her medical records, so they didn't know she had a terrible reaction to Ativan. They pumped her full of it, along with a generous helping of opiates, and she went completely out of her mind. It was a catastrophe. I arrived several hours after Mom at the emergency room. She was speaking in unintelligible sentences, trying to rip the lines out of her arms and leave. When I learned what had happened hospice was my first call. Within minutes, they had meds ready and got them to the facility where Mom lived, so she could have them upon her arrival. We were able to administer a small dose of morphine, and my poor mom finally passed out in exhaustion. When I got there the next day, I knew by her appearance that she was in the process of dying. I called hospice and Jodie was there within hours. She and I sat by Mom's bed for FOUR HOURS. She cared for Mom's injuries, and held her hand when she was though. My mom never regained consciousness and died two days later. Jodie and Shannon let me know they were there for anything I needed. Brigitte, a volunteer from hospice spent almost an entire day with me as Mom lay unconscious and dying They called after Mom died. Shannon and I had a wonderful conversation about Mom's life and death and I felt cleansed after talking to her. She is a beautiful soul, who is totally unafraid to share her love. I cannot say enough wonderful things about this organization. Choose them over Samaritan every time. You will not regret it. Dying can be really hard and challenging, both emotionally and logistically, and Peace Harbor Hospice are guardian angels who will guide you to the end.

Thank you for caregiver appreciation week and for the Swags and for always answering any questions…read moreI have .. Love working with the clients I have ..

If you want your family to catch the variety of caregivers stealing from your mom or buying her…read morealcohol when she's on disability and bedridden from being an alcoholic. If you want them to sneak there way in by manipulating the situation and moving into her place while you are unaware and spending her money and drinking right Al. Then tell you they are doing everything they can to keep a record of anyone who gives her alcohol or messes with her medication, so the state will help her get into a permanent stable residence. Lying straight to your face. Management lying and saying they are fired for moving in, but you find out differently, then two weeks later she dies. Then yes by all means hire these people. The management only cares about their reputation and paycheck and the caregivers can't hardly take care of themselves, most are I'll equipped or have substance abuse problems themselves and shouldn't be caregivers to very the elderly with major health issues and substance abuse problems

Right At Home has been so AMAZING caring for my sister. They go above and beyond. Very nurturing…read moreand caring. Very accessible. ALWAYS willing to help in all situations. I don't know what we would have done without the wonderful team of care givers. Thank you To each and every member of the care team

Right at Home Eugene truly stands out for the genuine care their caregivers provide. The…read morecaregivers offer wonderful companionship, assisting clients with their unique needs, whether that means helping with bathing, housekeeping, med runs, and so much more. I've also noticed how responsive and knowledgable the staff are, as they are also ways quick to answer calls and are readily available to guide caregivers, even in urgent situations. I truly appreciate the care and support this agency provides for seniors.

This is a very personal and tough review to write because I'm in the medical field (have been for…read moreover 30 years), so I know how tough it can be to care for patients, especially during the time of Covid-19. But even so, there needs to be some "basic" expectations met when being cared for at a healthcare facility such as The Regency. My mother had a horrible fall at home and broke bones in both her legs. Add to this that she has a degenerative muscle wasting disease that limits her mobility, and you've got a recipe for problems (which is why we chose a care facility - The Regency - close to her home for rehabbing before returning her home). Our family's expectations were that they would do physical therapy, prevent further problems from developing, treat her with respect and compassion, and be honest about their care and her progress. None of these things occurred at all... Let's start with these items and where The Regency failed with all of them: 1. Physical Therapy: initially this started out okay, but with the limited mobility that is my mother's baseline, they initially tried to over work her and actually caused more pain. Then, later, they claimed that she and/or we were refusing therapy (not true). Our expectations were that they'd do PT appropriate for each patient. Even later, they had a shortage of staff and PT was rarely done, meaning her rehab had basically stopped. 2. Preventing further problems: Because they began to rarely release her from bed, she developed bed sores (2 of them) near her coccyx. These were finally reported to us and we asked to know what was being done. Barrier cream and frequent turning, we were told. But when I spoke to my mother (we did get her a cell phone so she could call us), she said that she often had to call and asked to be turned because they would either forget or claimed they were too busy. Turning with two broken legs also caused some pain so she would ask for some pain medicine. Again, frequently this would take hours to arrive or not at all, meaning that I or my father would have to call the charge nurse and ask what was going on. Which led to our third problem... 3. Treat with respect and compassion: Some of the staff were moderately ok with care. But many of the nurses were either dismissive or downright mean (Two of them actually yelled at my mother because of her calling and reporting problems to me and my father). Really? Yelling at an old lady with two broken legs? 4. Honesty about care and progress: We had an initial call with the staff which sounded promising and upbeat about the third day my mother arrived. But this was a smokescreen for what truly goes on behind these doors. Call bells going unanswered, pain being left untreated, physical therapy being delayed or not done at all, bed sores developing due to inept care, and a lack of communication about what was really going on all led us to remove my mother from this Hell and back home with in-home care. It is truly sad how horrific the care was here. They sound all sugar and spice and everything nice on the phone. But do not be fooled. This place may be a death sentence for your loved ones if left in here and they are immobile or nearly immobile. Update: My mother is home with round the clock in-home care and she's doing much better. Bed sores have healed, pain is under control, and she gets out of bed twice daily. She is also having PT two to three times a week.

Please whatever you do do not send your parent or love one here. If I could give it ten negative…read morestarts I would. They are currently being investigated under the State of Oregon DHS. My dad died from a bed sore that was left untreated for months. Corey the head nurse/accountant stated after a month the bed sore looked like it needed medical attention. Prior to this they tried to put my father on hospice because they felt like they couldn't help him. Rather they didn't want to. The nurses are never around the staff is lazy and half the time you have to assist the residents yourself. They give the patients food away. Once in awhile we would get my dad a healthy meal for letter and it would be gone! They never ever informed us of my father's falls or injuries. The old accounting manager (no longer there shocker) also admitted to double billing. He admitted to billing people and any private insurance as well as state medical. Then the very elderly he said he would tell them just don't pay it if you have no assists. Thank goodness this is all recorded. I could go on and on but all you need to do is look on Yelp and Facebook Reviews. Not to mention giving peoples rooms away and moving their things in hopes they don't ever come back. Please don't send anyone here! As far as the rooms go, they added a dying man into my father's room hoping my dad wouldn't make it out of the hospital the first time. The man ending up dying that made my father's PTSD so much worse. The guy in his room had 5 days to live he was in a diaper and my husband had to carry him to the bathroom because no staff was available. He saw a elderly lady in a wheelchair and she asked if he needed help? My husband said he was looking for a nurse, "her response, good luck!" Not to mention the food they serve cold food and their is a live living pig in the dining area. I asked the cook why is this poor pig inside and not in a barn where he belongs? His response, don't ask me this whole place is messed up. I pray for any person left their to live. In closing they met my father's oxygen machine run out of distilled water five times in the days I went to visit. I had to literally show them how to do their job! These are the last people I would ever send anyone I cared about to. Negative 100 stars!

When the time came to place my mother in a facility and after consulting with several friends who…read morehad had parents in Elder Health & Living Memory Care I requested a tour. This was the right fit for mom who had been in her own home by herself for many years. The staff has been wonderful and helpful with paperwork from insurance policies to questions on her care. Always available for our needs and hers. Great care has given and she has been at peace in her final days.

I work closely with a lot of communities and I can say that ElderHealth is a truly a gem! Their…read morestaff has longevity and genuinely cares deeply for their residents. They are responsive and attentive to families and residents needs. With my job I get a lot of feedback, and I can honestly say that ElderHealth is a place that I only hear positive stories. Over and over, I am told how amazing they treat their loved ones and they would recommend it to anyone.