This is a very personal and tough review to write because I'm in the medical field (have been for…read moreover 30 years), so I know how tough it can be to care for patients, especially during the time of Covid-19. But even so, there needs to be some "basic" expectations met when being cared for at a healthcare facility such as The Regency. My mother had a horrible fall at home and broke bones in both her legs. Add to this that she has a degenerative muscle wasting disease that limits her mobility, and you've got a recipe for problems (which is why we chose a care facility - The Regency - close to her home for rehabbing before returning her home). Our family's expectations were that they would do physical therapy, prevent further problems from developing, treat her with respect and compassion, and be honest about their care and her progress. None of these things occurred at all... Let's start with these items and where The Regency failed with all of them: 1. Physical Therapy: initially this started out okay, but with the limited mobility that is my mother's baseline, they initially tried to over work her and actually caused more pain. Then, later, they claimed that she and/or we were refusing therapy (not true). Our expectations were that they'd do PT appropriate for each patient. Even later, they had a shortage of staff and PT was rarely done, meaning her rehab had basically stopped. 2. Preventing further problems: Because they began to rarely release her from bed, she developed bed sores (2 of them) near her coccyx. These were finally reported to us and we asked to know what was being done. Barrier cream and frequent turning, we were told. But when I spoke to my mother (we did get her a cell phone so she could call us), she said that she often had to call and asked to be turned because they would either forget or claimed they were too busy. Turning with two broken legs also caused some pain so she would ask for some pain medicine. Again, frequently this would take hours to arrive or not at all, meaning that I or my father would have to call the charge nurse and ask what was going on. Which led to our third problem... 3. Treat with respect and compassion: Some of the staff were moderately ok with care. But many of the nurses were either dismissive or downright mean (Two of them actually yelled at my mother because of her calling and reporting problems to me and my father). Really? Yelling at an old lady with two broken legs? 4. Honesty about care and progress: We had an initial call with the staff which sounded promising and upbeat about the third day my mother arrived. But this was a smokescreen for what truly goes on behind these doors. Call bells going unanswered, pain being left untreated, physical therapy being delayed or not done at all, bed sores developing due to inept care, and a lack of communication about what was really going on all led us to remove my mother from this Hell and back home with in-home care. It is truly sad how horrific the care was here. They sound all sugar and spice and everything nice on the phone. But do not be fooled. This place may be a death sentence for your loved ones if left in here and they are immobile or nearly immobile. Update: My mother is home with round the clock in-home care and she's doing much better. Bed sores have healed, pain is under control, and she gets out of bed twice daily. She is also having PT two to three times a week.

Please whatever you do do not send your parent or love one here. If I could give it ten negative…read morestarts I would. They are currently being investigated under the State of Oregon DHS. My dad died from a bed sore that was left untreated for months. Corey the head nurse/accountant stated after a month the bed sore looked like it needed medical attention. Prior to this they tried to put my father on hospice because they felt like they couldn't help him. Rather they didn't want to. The nurses are never around the staff is lazy and half the time you have to assist the residents yourself. They give the patients food away. Once in awhile we would get my dad a healthy meal for letter and it would be gone! They never ever informed us of my father's falls or injuries. The old accounting manager (no longer there shocker) also admitted to double billing. He admitted to billing people and any private insurance as well as state medical. Then the very elderly he said he would tell them just don't pay it if you have no assists. Thank goodness this is all recorded. I could go on and on but all you need to do is look on Yelp and Facebook Reviews. Not to mention giving peoples rooms away and moving their things in hopes they don't ever come back. Please don't send anyone here! As far as the rooms go, they added a dying man into my father's room hoping my dad wouldn't make it out of the hospital the first time. The man ending up dying that made my father's PTSD so much worse. The guy in his room had 5 days to live he was in a diaper and my husband had to carry him to the bathroom because no staff was available. He saw a elderly lady in a wheelchair and she asked if he needed help? My husband said he was looking for a nurse, "her response, good luck!" Not to mention the food they serve cold food and their is a live living pig in the dining area. I asked the cook why is this poor pig inside and not in a barn where he belongs? His response, don't ask me this whole place is messed up. I pray for any person left their to live. In closing they met my father's oxygen machine run out of distilled water five times in the days I went to visit. I had to literally show them how to do their job! These are the last people I would ever send anyone I cared about to. Negative 100 stars!

Chase P came out to take care of my dad. Refreshing care , compassion and dedication to her craft…read more Thank you and Thank you Brightstar for hiring her.

Christine has been with us for over a year. She's our most reliable caregiver. She lets us know…read moreahead of time when she knows she won't be able to come as scheduled. We're dealing with dementia here and she's always upbeat, leaves Roy relaxed and glad for her visit. I trust her completely to care for Roy when I'm away. I hope she'll be with us for a long time. -Peg Steffen

my sister lives there and every week we are told she "fell" and has new bruises almost weekly…read more this never happened while she was home. Food is sketchy - new staff, sometimes very good mostly bad - canned veggies, instant pudding "cheesecake", blah blah. Serving staff are mostly ok, but really shady looking with tattoos, reeking of smoke, low class.

Spruce Point is in the perfect location near the hospital but yet it still feels secluded in a…read morebeautiful peaceful setting. It's not a new facility but I felt it was really nice inside and out. However, what stood out to me was the staff and management. The new Executive Director "Billie," seems caring, knowledgeable and professional. I got the impression that she cares deeply about her "residents," as she seemed very protective of them. Fortunately, I did not experience any of the negative aspects that the only other review offers. I have been totally impressed with care standard and the staff at Spruce Point and can recommend it without any reservations.

The activity director is incompetent, rude and treats everyone with contempt. This company needs to…read moreinvestigate her. My mother has had issues with her since the day she arrived in June of 2024. On a resent outing for the residents, they arrived at the store for shopping and they gave them one hour. Most were done in 30 minutes and requested to leave. Without checking on other residents they decided to leave and bring another group back. My mother was in the checkout line and noticed that they left her. She sat in the cold for 30 minutes before they showed up with another group and had to wait until they were done. When she got back they tried to claim that they looked for her and couldn't find her and said that they didn't leave her because of another group. The office staff did nothing and my sister made an appointment to discuss the matter. Now they changed the policy to take an assistant to stay with the residents and keep a list of who's on the transportation vehicles. Why wasn't this in place before? My mother is 94 years old with a walker. We are now taking her out of this facility to live with us in another state. We will send a formal letter to the state of Oregon about this situation.

From the owner: Assissted Living and Memory Careread more

My caregiver Caitlin Zemke is absolutely amazing. She has been a god send and has helped my life…read moretremendously. Words cannot describe how incredible she really is. She's caring, compassionate, understanding, thoughtful and really makes me feel special. I recommend her whole hardly for she is a precious gem. Thank you New Horizons for blessing me with such a caring soul to care for me.

Let me start by saying we were promised everything and delivery was nothing. The most unqualified…read moreindividuals were disbursed to take care of my father who has final stages Alzheimer's. We were promised training if caregivers did not have experience and that never happened. We had completely stoned individuals come in to care for my father and reported it, and nothing was done. RUN do not WALK away from this horrible company; all they care about is collecting from the VA and getting paid. The last thing on their mind was the client. We actively reported them and nothing was done. If you care about your loved one do not use this company, they do not care! This location is Bend Oregon not Eugene but I'm sure they are all the same

I moved my mom to Quail Crest from California in April 2024 and it was the best decision I've made…read morein caring for my mom. The care they gave my mom was loving and kind. They took wonderful care of her from April until she passed away. From giving her meds during the day to checking on her at night, they were patient and well trained. My whole family thanks Kelly, both Katies, Star, Teegan, Hailey, Morgan, and Ed for their love for my mom. I highly recommend Quail Crest, Clover Cottage.

I did a crazy number of tours, of all the different memory care facilities in Eugene. And I have to…read moresay, Quail Crest is up near the very top. Elder Health and Living, Chateau Gardens, and Waterford Grand, are the other top places. But Quail Crest is the place I picked. One thing you want to check, is if the facility has medicare rollover. Which means once the resident runs out of money, will the facility allow the resident to remain? Quail Crest does allow this. Waterford Grand does not. Quail Crest has these individual "houses" where the residents live. And they have a shared "backyard", that all the residents from the different houses can all access. It has a BBQ, easy to walk paths, beautiful gardens, and many plants. And in this shared yard, they can interact with residents from different cottages. The facility very clean, but it doesn't feel like a hospital. They have a lot of activities, and things for the residents to do. We had a few minor bumps in the first few months, but that was during 2020, and they had a lot of staff turnover. But since then, they seem to have have gotten things sorted out. Many of the staff who was working there, were willing to give out their cel phone numbers, so you could call or text, and get updates on how things were going. It is a very expensive facility, so that would be one of the downsides. But when talking about caring for a loved-one, you want the best for them.

The woman who came to help me after I had surgery was very kind to me and my dog. But she needed my…read morecomplete instruction as to what to do and how to do things that should have been obvious. But I truly appreciated her help

From the owner: Affordable At Home Care is to be the premier provider of services to promote health, healing and…read morewholeness for our neighbors; and is to be the premier employer for our compassionate team.