They use terrible replacement displays for the iPhone 7 that has poor color quality and touch functionality problems. Like randomly refuses to allow you to type "q" and instead will type "w" every time you try to tap "q." Ihave an iPhone 7 and I decided to use ICracked because they'd come to my house and it seemed convenient. A very nice guy named John came to my house and repaired my slightly cracked screen. Before he started he had this plastic slab that he laid on my kitchen table and placed my iPhone 7 with the display facing down. John then had a business card and proceeded to slide it under the phone and through that test told me that my phone was bent and therefore would not be able to get their repair warranty. I grabbed my phone and looked at it and there was and still is no visible bend, but he assured me this test proved that it was indeed bent, though he admitted it was only slightly. So, he repaired my phone by replacing the display. When John was finished he ran through some diagnostic tests and it appeared to pass all of his tests. I paid him and he left. After he left I looked at my phone and initially noticed that the new screen was noticeably different all the colors appeared more muted in colors and brightness. Initially I thought maybe my brightness was turned down to low, but upon checking the brightness was all the way up. The next night I had my phone on my lap as I sat on the couch and it hit the light in away that I noticed this new subtle crack that came from the home button and curved right across the bottom corner of the display. You can barely see it and it's really only visible when you hold it at a certain angle. John had given me his business card with his cell number and encouraged me to call him in the future directly instead of going through ICracked. I called and left him a detailed message explaining the newly discovered crack. The next evening I realized that John never returned my call so I called him again and left another detailed message. The third day I decided to call him earlier in the day instead of only in the evening. I left him another detailed message. Then my wife got involved and she contacted iCeacked and then the next day he called and I wasn't able to answer and he left me a message and only stated that because my phone failed the "bent test" it had no warranty. Since that time my new dim and muted display keeps having more and more problems. The touch screen doesn't work consistently in the upper right and left corners where back buttons and done buttons are located in apps. Often times I'm unable to type on my keyboard because the letter I touch isn't the button that is activated. For instance I try to press "C" and instead it thinks I'm pressing "H" or "G." The touch screen is inconsistently responsive in general. With various different gestures and touch functionality. When viewing websites it's overly sensitive and selects text when I'm trying to scroll. At least once a day, my touch screen won't work at all. The only way to get it to work is by forcing my phone to restart by holding down the power button and both volume buttons all at the same time. Another thing that often happens is that when I open the camera app to take a photo it will be stuck on a burst photo and the only way to get it to stop taking a burst photo is to force the camera app to close and try again. This is obviously a very poorly made display and has terrible quality and isn't worth the price or the convenience of ICracked services. I think they know the displays have issues and that's why they void out all warranties with their "bent test." I will never use ICracked ever again. And hopefully neither do you. read more

Gerald did an awesome job on my iPhone 7 screen! Really great guy who knows what he is doing! He cares about his work and how you feel about it, and is willing to fix it if you're not satisfied. Definitely recommend. read more

Gerry fixed my iPhone 6 plus like a charm. I drove over the phone earlier that day, and he was able to fix my phone less than 3 hours later. He does a great job, and my phone has worked perfectly since he replaced the screen. If you want somebody who was an engineer for many years, gives great service, and knows what he is doing--call Gerald Olsen. He does a fantastic job!!! read more

iCracked did a great job repairing my phone. The repair was quick, convenient, and Patrik was very friendly. I recommend this to service to anyone with a broken iPhone. read more

T.J was great to work with during the repair we had a great conversation. He was very quick to reply to my request for support. It was nice being able to meet at a neutral location The process in general was so simple and the price was as good or better than anywhere else I looked The repair process was very well defined. The pre & post checks they do on your phone are very comforting to know that when you walk away from the repair everything is 100% Thank you T.J! read more

I used to have a prime membership with these guys. I once broke my iPhone 5 times or so over a summer. Each time they came to my apartment and fixed my iPhone for a great price. However, several times I would find small flaws with these new screen repairs and would have to call them back to fix it. And those visits everyone hated. Overall I enjoyed my membership with them and liked not having to worry about my screen breaking. I am no longer a member because they changed their policies and the membership didn't fit my needs. read more

Gerald was very prompt & thorough. He explained everything he was doing to replace the glass on my iPhone, step by step. He was very meticulous and easy going. I would definitely recommend Gerald and his work!! Thanks Gerald read more

This service was great! I loved that he came to me. He did a great job repairing my phone. It's been four months and everything is still working great. He was really respectful and helpful. He let me watch and answered lots of questions (even not phone related) and was really personable. The price was consistant and the best I could have found for the work. Cons (reason for four star): didn't quite get there in the time frame mentioned, but his delay was understandable; didn't give me the warranty because my frame was slightly bent -- which is understandable, but I would have hoped for at least a part warranty. read more

Wow! What a cool deal! I'm a flight attendant and on an overnite in Salt Lake City, I cracked my iPhone 4s screen. Jon, a local tech, came to my hotel and fixed it so quick...about 40 minutes. He was conscientious and extremely knowledgable and I felt great about trusting him with my iPhone. Totally awesome - thx Jon ! read more

Fabulous service! Our daughter's iPhone is as good as new. Danny is professional , prompt and polite. Highly recommend the service.

Jake did a great job repairing my phone. We agreed to meet at a coffee shop near my house and he had the phone fixed in about 30 minutes. He was courteous, professional, and friendly. I recommend. read more

Such good service!!! Chris is super nice, cool and efficient. His prices are really competitive as well. Id work with him far before working with Apple! read more

This company looks like it was great, but they have now been bought by Square Trade Go. The new company's phone number just has a recording telling you to go the the web site. No way to talk to a human. The web site lists Salt Lake City, Murray and Holladay as supported locations, but when I entered my zip code it said the area is unsupported. Whu?? And the site says "All Devices", but then they force you to choose from a list of 11 iPhone models and 1 Galaxy S model. Totally unhelpful. read more

My Tech was named Chris Johnnie. He came to my place of employment (a dimly lit bar) and gave his best effort. After 15 minutes or so he gave me the option of letting him take my iPhone 5 with him to have a closer look. Hesitantly, I agreed. Once I was off work I met him at his office to find a brand new looking phone. So pleased with the service and quality. A little pricey but worth it. I would recommend them to anyone who wants a quickly, friendly fixed phone. read more

TJ was my tech and he was great! He arrived when he said he was going to, he was very professional and did a great job. I would highly recommend him and his company. read more

Awesome service. Easy, convenient, Dependable and very friendly. Excited to get a phone fixed so easily. Will definitely be using TJ again. Was a little worried at first if this would be worth it. It was worth every penny. read more

Where do I start? I was traveling and staying in Brigham City for a few days. I ended up dropping and breaking my iPad screen on my first day in town. I had sent in for a quote through iCracked which put me in touch with the local repair person, Gerry. Gerry called me within the hour of sending in my inquiry and I had also received a text message. Gerry explained in detail what he does, warranty info., etc... After giving me a quote, decided to also have my wife's iPad screen replaced. Made arrangements to meet later that evening at my hotel's lobby. I had to bump our meet time a couple of times and Gerry says "No problem, just let me know when you are back and I will come right over to pick up your devices. I text Gerry, and within 15 minutes he arrives at the lobby. Gerry explained that he did not have one of the screens readily available however I explained that I was okay with an alternate color. Gerry gave me his price, offered a multiple device discount and said he would have these ready in the morning before we checked out. Next morning comes, we are set to check out at 8:00am... Gerry walks in at 7:45, both iPads in hand, greets me with a smile and says I have your iPads for you. He shows each device and walks through each function to show that they work properly. Gerry even placed screen protectors on both devices. These devices both look as good as new!!! So I write Gerry a check, thanked him and we parted ways. I sat back down to have breakfast and Gerry walks back in to the hotel lobby with cash in hand, hands it to me and explains "I forgot to deduct the discount that I promised you from your total". What? This is just amazing service. Gerry went way above and beyond. I am writing this review on the iPad that he fixed and I'm happy to be back in service. Thank you Gerry for the excellent customer service. I wish more companies provided the service that you provide! read more

Jon was AWESOME! This was the second phone I cracked. I wish I had known about this when I cracked my first one. Jon came to my work and was quick to repair my phone. He knows his stuff! I totally trust Jon and would highly recommend him to anyone who has a iPhone problem. THANKS Jon!!! read more

Convenience AND Quality!! We loved that the repairman comes to you! Also, the pricing is less than any other places that I called!

I was visiting from out of town and Patrik was on time and the service was quick and easy. I would use him every time.

Dropped the iPhone this morning and it's an everyday tool for me, so seeing how I had a flight out this evening I took a chance and went on the web for iPhone repaire and icracked came up. Ok let's see if what they advertise is real, well I sent a message and within 1 minute recieved a text back- yes we can fix it today at your home or anywhere you choose. Patrick came out and within 3 hrs of breaking it not only did my iPhone get a new glass but so did my wife's , I can't give these guys a high enough review so a 5 will have to do. I would recommend them to anyone, great service and great tech.. Thanks icracked and Patrick. read more