Calling them now... repeating the word Ithaca ,,, used credit card less than 5 minutes, put wand…read moreback 4 minutes 53 seconds, charged $10.00 on credit card, said $5.00. No answer... agree with Ed. G. below. Called same number.

Don't use the credit card system. I chose the minimum $5 charge but my card was charged $10. When…read morethe final charge came through on my statement 2 days later, the charge was $16.20. I called their contact phone number but it was a strange number that made no sense - 607-273-7506.

Avoid. I had an oil change and asked them to check tire pressure. Right after, one tire went flat,…read moreI look and see no cap on it. I called, and they said it was impossible the two could be related, and did not offer to cure it. They told me to tow it back, on my dime, to sell me a repair or replacement. I later called again and explained that I took it elsewhere where they told me that the valve stem had been damaged. He asked "why did you take it somewhere else?" then "have a good day sir" and hung up on me. This issue required me to walk one mile to my home late at night in February, another mile up hill the following day, cost for tow, and the cost for an extra repair. Bruce's Pit Stop told me that topping fluids is not included in an oil change, which is unheard of. Terrible shop.

I've been going to Bruce's my entire time in Ithaca. they're the best. incredibly reliable and…read morehonest. never overcharging (I always ask my mechanic uncle what a fair price for the service is). when I've had random issues outside their wheelhouse, they help orient me to the problem and to address it. go here over a big chain.

I got the inside/outside service which includes paint decontamination. My car looks amazing! It is…read moremore clean than when I bought it! After kids driving and using it, I didn't know if it would ever look good again, but they successfully removed every trace of sticky, crumbly kid residue and restored it back to something I am glad to pick up my friends in again. The water just beads right off and it feels good to know that my car is clean and protected from the elements! It is definitely worth the investment whether you plan on keeping and loving your car, or even if you are preparing it to trade in! I will definitely go back to keep my car tidy and protected. Thank you!!!

Took my 2009 Volvo C70 T5 to have detailed in and out prior to offering it for sale. The interior…read moredetail was immaculate, well done. The exterior was washed & clay barred... but not waxed or sealed, very disappointed with the results. White chalky residue was splashed onto areas under the front hood and other areas (not cleaned up). Engined was cleaned and detailed prior to my appointment by myself, yet I was charged for it when obviously not needed? Overall: *Exterior was cleaned. *Interior detail was exemplary. *Engine detail was not needed and the engine compartment had residue from polishing compound splashes. *Windows cleaned. *Trunk not vacuumed/detailed. *Wheels not cleaned on the backside. *Tire shine applied. *Water would not bead on the exterior (a desired and expected effect when waxed). I was told that I did not ask/pay to have the paint "sealed" & that pollen on the car can causes that?!? Cost: $900+ Very disappointed.

Just want to give a major shout out to Mr. Tire Auto Service Center ( next to Starbucks) ... the…read morebelt on our car snapped as we got into Cortland and the vehicle was not drivable . They took the car right in , we were able to get the part and they fixed it within 45 minutes. The staff was so nice! If anyone ever needs a recommendation for servicing your car in the area, that place is great.

these people are crooks. they are across from an advance auto and i needed an oil pan on a car…read morethat's real easy to change. Nothing blocking it real easy to change in 15 minutes. The parts at advance were $115 and they said we cant get them and have them install them. No they charged $409.60 for the same parts from the same advance auto... Never go here for anything other than tire repair. they will stick it deep in you !!!!!!! $773 for 20 minutes worth of work and 200% plus profit margins for them !!!!!!!!!!!!!!!! NEVER AGAIN !!!!

I needed some old oil change records/invoice from Mobil 1 Lube Express and they were able to get it…read moreto me within 10mins. I am from North Carolina and Tyler Anderson was able to email me the necessary information. Really appreciate his customer service. Tou

Always pleasant and honest about the wait time. We gave taken multiple cars there for years and…read morerefer all of our friends there.

Scheduled an online appointment through Mavis to get my oil changed and it was a good experience!…read moreThe only part that was a little confusing is which building to go to after I got the confirmation email, but there were people to point me in the right direction. The staff were very nice and the price was reasonable!

Horrible management…read more First, I had an appointment for a car inspection and they rescheduled me a few hours before the appointment, because one of their guys went home sick. Then after I waited for an hour at the rescheduled appointment, they came out and told me they aren't able to get to my car today. My appointment was at 1pm. You'd think they could have given me a call around noon telling me that, before I headed down to the shop. Even if they could have gotten to my car that day, waiting 4 hours for a car inspection is crazy. I won't be coming back.

My go to place for tires on my Audi. The are responsive and friendly plus they know their business…read more As a southern relocated to the North east I went to them for snow tires 3 seasons ago and couldn't be more pleased with the quality tires they recommended. It's October again and time to take off my all season tires and place on my heavy duty snow tires. I'm winter ready. Up here the first snowfall could be any day. Brrrr

These guys are awesome. The only negative is you typically have to wait a week or 2 to get in…read morebecause they're that good. Really great customer service, reasonable prices, & honest. I recently went to another place for an inspection & my car didn't pass due to the front brakes. Made an appointment at Trombley for a brake job & they called to let me know the front brakes were still good. Another time I had a quote for rear brakes from another place & Trombley was $100 less. Got my tires there and one day had a flat & they replaced the tire for $5 or $10 for a tire disposal fee. Highly recommend.

If you are looking for a detailed in Courtland, NY. call this place. After having a horrible…read moreexperience with one of their competitors I called here and spoke to Jeff. I have been in business a lot of years and recognize good service when I see it. Jeff was very customer service oriented and helped me find a solution for getting my customer's car detailed. He will pick up and deliver your car while you are at work! Highly recommended!