Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow…read moreour truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.

Under new ownership. Great service and fairly priced…read more Very professional and courteous. Prices are on the wall and confirmed before service is done. Very much recommended for a quick oil change.

Not a very good first impression, I have noticed National Lube Express and decided to give them a…read moretry for an oil change. When I arrived, I asked how much that they charged for an oil change, I was told their basic service is $30.00 and full service is $37.00. I didn't really need the full service, so I told the man that I just wanted their basic oil change and he seemed fine with that. While he was getting ready to start my oil change with having me stay in the car, I asked him how much they charged to have the radiator serviced, the man said that he would have to find out and let me know. After a couple minutes another man came over who appeared to be the owner or manager of the place and he told me that he charged by how much the final parts and labor would cost for the service, he went on to say that he does not have a machine to flush out the radiator and just drains and fills them, that was fine with me, I just wanted to know how much they charged before blindly getting the service. I asked can you give me a ball park figure and he said no. I have never had any mechanic unable to give me a quote for a service. He then opened the hood of my car and asked me if I used regular window washer fluid, I said yes, then he said oh you are just getting the basic service, and I said yes and then he walked away and another person raised my car up on the lift and did the oil change which seemed to go very well. While I was up on the lift, I looked over to my right and to my surprise there was a list of charges for things, I saw it said $69.99 for radiator service, thinking hmmm why didn't he just tell me that. Then he came back when the oil change was done and took my credit card to pay for the service, as he was walking away he said that it would be $30.00 and there is a $1.00.charge for credit cards, which had not been mentioned before the oil change, but I was fine with it. He came back to my car window for me to sign his electronic credit card machine and folded up paperwork with the print inside for the service and reached into the window and put it on my dash, I was surprised that he didn't just hand it to me. After leaving the property, I looked at the paperwork and noticed that on it he charged me for the full service charge according to the paperwork, I thought that was interesting and decided that I would wait and see when it hit my credit card and see if he charged me for the basic service or the full service, well today I got my answer, he charged me for the full service, without at least doing the full service. So beware, that's the first and last time that I will be going there, that's too shady for me.

Wonderful service. They were able to fix my car while I was traveling and got me home that dayread more

Always responsive, great price. Use your AAA card to save on labor charges. Always do a great job,…read morefriendly and helpful, GREAT WORK! Highly recommend wouldn't take my car anywhere else.

I was quoted $400 for a windshield motor, one wiper still worked so I decided to look myself. The…read moreother wiper arm was not attached. I fixed it easily and the mechanic had broken the housing of several other interior parts I asked about. He also told me my back wiper was "frozen" in the glass...I had it fixed there months ago, doesn't make any sense.

I had my vehicle exhaust worked on there and it fell off in a week. I brought it back and mechanic…read morecharged me an additional $100. Now I have paid out $370. For a repair that is still not fixed. I'm disabled and can't pay out again. I believe Ralphs is a bad place to get. Your car fixd.

This is a great family run business! We have been going there for years to get our cars fixed and…read moreto purchase vehicles. The owner Bill is extremely personable and does a great job working with his customers. The employees are also extremely nice and hard working, they will have your car fixed in no time! I highly reccomend them, especially because they are a family owned and run business.

From the owner: Our family owned and operated business has a lot to offer! With 30 years experience we can assure…read moreyou the job will get done with the best quality at the best price! Here at Bill Herrig's Auto we specialize in all of your mechanical needs! There is no job too big or too small! From something as small as an oil change to something as big as an engine swap we have the means to get the job done! Brakes, Engine Light, Suspension, A/C repair, Tire and Wheel are just a few of the many services we offer. Along with mechanical work we also offer a few more services for your auto needs. Bill Herrig's Auto is also a New York State Certified Inspection Station We offer 24 Hour Towing and Recovery We have a salvage yard that enables us to keep a complete inventory of used parts in stock. To see if we have the part you need in stock, visit Car-Part online and do a quick search. Are you in the market for a reliable used vehicle? Stop by and see us. We have a good selection of used cars that are available through our in-house financing program. With our buy here-pay here approach, we can get anybody on the road.

I found this company after being frustrated with years of super costly bills at Burdick's service…read morecenter. A&K was ranked #1 for what I was looking for: A great crew that could work on my SUV which is a German vehicle. The crew had the work done the same day to replace my rear suspension and rear airbag system. They also did it for far less than Burdick quoted me. I think I've found my new mechanic for my BMW X5. Thanks guys!!!

If you're looking for a dealer alternative that understands the automotive enthusiast mindset,…read moreyou've found the right place. A&K Eurowerx is a Volkswagon and Audi specialty repair shop. They'll help you keep your VW/Audi vehicle dialed-in and up to factory spec. If you're looking for a factory+ configuration A&K does that too. A&K can help with performance tunes, suspension will help you get there faster.

If they could be given 0 stars, that would be the case. The owner is a liar and scammer…read more He said the alignment was completed and charged for it! Then next time said it wasn't completed because they weren't able to get a part off. When questioned why they charged for the full alignment, they had no excuse. The lack of alignment caused damage to the tires and he said he's not going to do anything. When brought to another shop, they advised that parts were snapped off by Finish line and would need replacement. The owner said there is nothing he is going to do to address this and essentially prove they caused the damage. This place is terrible and the only person I would recommend go there is my worst enemy! Don't waste your time or money and allow them to make your vehicle worse and cost you more in the end!

So my girlfriend bought a 2005 Jeep Grand Cherokee through Finishline Auto in Oneida N.Y. Test…read moredrove it and liked it. They said there wasnt anything wrong with it except they needed to fix a wheel bearing on the right rear and their garage inspects the vehicle before they put it out for sale. With much trust in her heart she proceeded to sign all of the papers and documents to purchase the vehicle. After signing all of the proper papers she gave a down payment of $1350 and plus the trade in of her current vehicle that was another $1350. So with the total of $2700 down, title signed over and payment plan all set you would expect for her to get her vehicle but no. She had to wait another week to drive her already purchased vehicle due to the incompetent business practices they have. There were always excuses to why she couldnt have her vehicle yet. So still promising nothing was wrong with this vehicle,after those 4 weeks of waiting she finally got here vehicle. She drove it back in forth from work for 2 weeks, work only being a mile down the road, the Jeep started acting funny and started to blow antifreeze into the cabin. It had never overheated once. Now she tried to contact finishline Auto many times to talk to them about what was going on but they would screen her phone calls and refuse to answer their phone. So finally she had enough and took her Jeep to a Jeep dealership to actually see what was wrong. So the Jeep dealership trys to contact the warranty company that Finishline auto uses to see what she can due fix this without paying because its only been 2 weeks of use. The dealership finally got a hold of the warranty company and they said they need to inspect the vehicle to see what was actually wrong. So more than a month later we finally heard from them saying they only thing they could cover were gaskets and labor. The Jeep dealership saw that Finishline Auto sold my girlfriend a vehicle with warped cylinder heads and is known for selling broken vehicles to people all the time. Now that the warranty only covers gaskets and labor she still has pay $1100 dollars to pay for the cylinder head. DO NOT BUY ANYTHING FROM FINISHLINE AUTO IN UPSTATE NEW YORK. THEY ARE NOTORIOUS FOR RIPPING PEOPLE OFF IN ALL OF THEIR LOCATIONS!

I'm new to the area, due to some unfortunate event I went to the nearest repair shop and was…read morefortunate to find these guys. They made me feel like I could ask any question and get an answer along with documentation justifying labor, parts and service. I truly feel like I can ask any question and not made to feel dumb for asking and best of all not cornered into getting what I don't need.

I used to go to Chuck and Timmy once in a while, but now I find a way to get my vehicle to them…read moreEVERY time I have a problem (and I live in Camden). They do everything they can to get you in and out in a hurry and I am very impressed with their work, as well as their honesty (before I blew my back out I used to be a backyard mechanic). It's about time we have a shop in Rome that rival's Dale's (from the old days). Keep up the good work guys!

I took my cadillac to NYE in Oneida ny. I told them that there was a short to ground on my CAN bus…read morelow wire and that I just put a new abs module in that I programmed through ACdelco and GMs techline connect because the short to ground fried my original ecmb. I literally told them that I programmed the new module to my VIN. and all the steps that they needed to do next. what do they do? reprogram my module and say they can't find the problem. waste of money and there technicians don't know how to do anything with a car other than screw people over and not fix anything.

Ross was extremely helpful and knowledgeable. He helped me right away and explained everything…read moreabout the vehicle and the buying process in detail. I will definitely purchase another vehicle from him in the future. Thankyou Ross