1. SSM Health Physical Therapy - Shiloh/OFallon, IL

    1. SSM Health Physical Therapy - Shiloh/OFallon, IL

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    Shiloh, IL

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    SSM Health Physical Therapy - Shiloh/OFallon, IL

    5.0 (1 review)
    Closed Closed
    Updated 2 weeks ago

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    3 years ago

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    Susan M.

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    Axis Spine and Orthopedics

    Axis Spine and Orthopedics

    2.3
    (3 reviews)
    0.1 mi

    Do Not Recommend This office seems far more concerned with…read moremoney than actual patient care. I came in with severe nerve pain and was told I likely need a fusion, yet the staff does not appear knowledgeable about treating nerve pain effectively. Instead, I was given low-dose steroids and Tylenol--neither of which provided any relief. When I called to report that the treatment wasn't working, I felt dismissed and was treated as if I were exaggerating my pain or seeking drugs. Eventually, I received a steroid injection, but it also did not help. Despite that, their plan was simply to repeat the same ineffective treatment. On top of that, the specialist was not respectful of patients' time. I waited 45 minutes past my appointment before deciding to leave due to the delay. There were also serious issues with communication about insurance. The office told me that my insurance required preauthorization, which delayed my care. When I contacted my insurance company directly, I was told this was not true. Despite this, the office continued to insist otherwise. Overall, this experience was frustrating, dismissive, and a waste of time. I strongly recommend finding a more attentive and knowledgeable provider before considering Axis.

    I have been going here since 2021 and it has been so helpful. I've done PT, Injections, and…read moresurgery. Everyone is always so kind and knowledgeable.

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    Axis Spine and Orthopedics
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    SSM Health Physical Therapy - Shiloh/OFallon, IL - physicaltherapy - Updated July 2026

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