My mother is in assisted living at 5 Star. We have reported that items are being stolen possibly by…read morestaff as they are the only people to enter her room. Management was informed are seem unable to stop the situation. It's sad to see objects of sentimental value stolen. We have removed valuable items But even sentimental item with minimal value disappear. My advice if you're considering 5star is not take anything of value with you (either monetary or sentimental value) as they disappear.

Great senior community for independent and assisted. Large apartments with lots of closet space,…read moregreat food and amazing activities. Highly recommend.

I can only review the aesthetics! It's a beautiful place ! State of the art. Bright and lively. Big…read morespaces. Card rooms. Steak house. informal restaurant. Went to a meeting there and everyone was super friendly. The CEO is fabulous! Will always have a smile! The gate must have your name to get through so that's good! You can always get a tour here, which is fantastic, so I recommend that! It's a great place.

My mother was in memory care for approximately 1.5 years. The facility is kept very clean and the…read morestaff is friendly caring and very kind. My mom died there recently and the love ,compassion and respect the staff showed mom and the entire family was beyond belief. This facility is second to none. Best decision we made.

I live here Love everything help people and staff dinner…read morewaiters are so much fur great place to live

Mom moved into the Independent Living (IL) just as Covid 19 precautions were winding down, in March…read moreof 2021. We found the staff kind, caring. We found the vast majority of the residents there were friendly and helpful. The food varied - some days really good, other days not as much. But if you didn't like what they were serving, you could order off the "served every day" menu. Mom's 1 bedroom apt was clean, bright and very spacious. The washer/dryer in the actual apt was great! The apt cooled well and quickly with the A/C. Her room was very quiet. And we were able to get an apt not too far from the elevator. Once on the 1st floor, the elevator to the dining room, to the outside, and to the auditorium was very close. I was allowed to stay overnight when I needed to, no problem. I felt that what we received for the price was very reasonable compared to other places. The man at the front desk, Pete, was amazing. Ask him anything and he was very happy to help us, every time. When we had trouble with the thermostat once, it was fixed immediately. Light bulbs were replaced right away. Lint buildup in the dryer was cleaned out the same day we called about it. Everything worked. No place is perfect 100% of the time, but Mom and I felt this place tried their best to make it so. After 2 1/2 years in Independent Living, Mom needed to go to Assisted Living (AL). We stayed with Stratford Court and just transferred her over two buildings. Once there, she was happy to see one of her friends from IL was there as well. It's only been 1 week in AL, but so far we are finding the same quality of care. I hope this continues! And I hope this review helps.

My sisters and I looked at several different places for our father before deciding on the Veranda…read moreClub. He has been there about 6 months so far and we have been overjoyed at the service and community they provide! Everyone who works there is so friendly and really seem to enjoy what they do and that feeling permeates throughout the facility and into the residents. Everyone we encounter, anytime we visit, are always smiling and happy. My dad was depressed after my mom passed, and since moving there has become his old self again, smiling and joking. My sisters and I take comfort knowing he is being well fed and well looked after. But not only do they provide for his basic needs, they also provide for his social and emotional needs by offering all kinds of events. They do a walking club, which our dad uses his walker and joins. They offer outings and lunches. They recently did a "dream flight" for the veterans where they got to go to the Boca Airport and take a ride on an open air plane from the 1940's!! Then they did a ceremony for the Veterans for Veterans Day and each veteran was called up by name, given a pin, a certificate and a quilt donated by the group "Quilts of Valor"! It was beautiful and touching! I cannot say enough good things about how pleased we are with the Veranda Club. I highly recommend to anyone looking for either themselves or a parent. It was such a hard decision to move our father into a community, but has turned out to be the best decision we ever could have made.

My Mom has been here for about 8 months now, she loves this place. Went to visit her today all the…read moreEmployees were very nice & helpful. Great place for your MOM or DAD :).

Quantity and Quality of care was very poor. They are over rated and understaffed ! I can only name…read morea few of the staff that were Top Notch . I would not recommend this facility to anyone that stays longer than 30 days of rehabilitation . Do not stay any longer . - they do not perform the required care duties .

I LOVE Willowbrooke Court of St Andrews. I have worked in Long Term Care since 1987 as an…read moreOccupational Therapist & therefore have been in & worked in over 50 ALF's & Nursing Homes in Florida. I researched several places & admitted my Dad there in April 2016. He received AWESOME care by ALL staff. The Charge Nurse, Carol was EXCELLENT! Carol would stop in daily to see me & give me a full report about my Dad. Carol always took the time to meet with me & to make sure my Dad was getting the best care possible. My Dad's daily nurse, Kathy LPN did above & beyond her job to meet my Dad's needs. She was always so loving to my Dad. My Dad adored her & her dog (Kathy brought in her dog with her to work & my Dad was a huge dog lover so he always loved seeing Edison, Kathy's dog.) I can't tell you how many times I cried at the facility (just seeing my sweet Dad declining due to his polycystic disease) & how Carol, Kathy, CNA's, Cafe Staff, SW, ADON & all the staff would come & give me a hug & comfort me. They truly are the BEST! The CNA were remarkable with their AMAZING hands on service they loving gave my Dad each day. My Dad at times could be very agitated & the CNA"s always treated him with love & respect. Prior to my Dad coming to Willowbrooke he had been living on 3-4 Ensures plus a 1/2 bowl of soup per day, At Willowbrooke he LOVED the food & ate every meal. During each meal he sat with other residents & staff & was completely engaged. Catherine in activities was AWESOME & got my Dad to participate in all activities. I was at the facility at least once a day, normally 2 times per day to see my Dad....I never smelled any type of order, the place was always cleaned & ALL residents were very well taken care of. If there was ever a call light on any CNA passing by would stop in to assist the resident. Residents were up & out of there rooms & engaged with staff &/or activities. The Staff is truly AMAZING! I HIGHLY HGIHLY recommend Willowbrooke. My Dad has since gone to be with The Lord. I love Willowbrooke so much even though my Dad had already passed away I made sure to go up during the State Survey so I could give an EXCELLENT report to State & share how awesome, loving & amazing Willowbrooke Staff is. If any of my loved ones every need a nursing home, without a doubt I would pick Willowbrooke Court at St. Andrews! Thanks you for allowing me to share this review. Susie Dykema

I was recently sent to 23315 Blue Water Circle, aka Edgewater at Boca Pointe by an agency for a…read moreprivate duty case. From my observation, the staff members are predominantly Haitians and most of them, from my perspective, lack interpersonal and communication skills. There was one nurse who was nice. I want to convey my appreciation to that particular nurse. This is what transpired to the best of my recollection. I was accosted by two staff members. They were questioning my job description. They wanted me to do their jobs and I declined. They wanted me to perform their duties which they probably believe was beneath them. The client is paying for services rendered and I believe the facility's staff members are the ones responsible for her care during her hospitalization. I don't mind assisting; however, I will not lift nor will I use my body as a Hoyer Lift. I made that quite evident to my employer that I cannot lift. I accepted the case because the client was ambulating and she didn't require toileting assistance. Basically, from My perspective, I was more of a companion. I made sure she eats, take her meds as scheduled among other duties. The family at that time, have never had anything negative to say about me or my performance when the client was being cared for in the comfort of her home. When I was at the aforementioned facility, I was minding my own business and one of the aides, walked up to me and she said, the other lady who worked yesterday, she did everything for the patient; we did not have to do anything. I don't believe the staff members should have accosted me. Additionally, I called for assistance when the client had to go to the bathroom. It took what seems like eternity for a response. Their response time is terrible. It took approximately 30 minutes for the assigned staff member to respond. I believe they are short staffed and I recommend a floater to help the staff as needed. There are times when the client defecate and urinate in her pants because no one acknowledged the call light in a timely manner. Are these people volunteering their time or are they being compensated? I informed the RN, Charge Nurse, that I would prefer not to be interrogated or harassed by members of her staff. I informed her if she has any issues with me, I would prefer for her to contact my employer as opposed to confronting me. She was disrespectful, boisterous, unprofessional and uncouth. The Charge Nurse came in the client's room while I was using my phone. I told my client I had to call my bank and she granted me permission to make the call. On her way out, the RN sarcastically stated, " You need to watch your patient." I went by the Nursing Station and she was not at the station. I saw her conversing with someone in the break room. I politely asked if I may speak with her. " What do you want?" I said, May I speak with you? I said to her respectfully, do you have something to say to me? I hope they have camera. She started swinging her hands and she got extremely boisterous. " What is your problem?" If I have something to say to you, I would say it." I called and reported the incident to the Director of Nursing. I told her I will, if necessary, climb the chain of command. Apparently that bothered her. She called me back to tell me the facility is a non profit and she does not want me back. She told me she spoke with the client's children and she does not think I am a good fit for the client. I helped this client in her own home for approximately eight months. Tables do turn and everything in life is transitory. The Director of Nursing has an Haitian accent as well and I believe she is upset that I reported her unprofessional compatriots. In conclusion, I want them to know not to make assumptions. I took early retirement and I choose to work part time with the agency. I have three College Degrees and the last one I got is from Nova Southeastern University. I am a retired teacher and private investigator. I am an educated woman who took early retirement due to my current health issue. The Moral of the story is, " Do not judge a book by its cover." We have to treat people how we want to be treated. Lastly, be careful with power. Power is a dangerous weapon. Use power carefully. God is the true power. I will continue to excel because I serve a God that will never abandon me. In conclusion, What they meant for evil, God is going to turn it around for good.

We visited a few times and talked to many residents. From our observations and conversations with…read morethe residents there, we found that this place has a serious noise problem for a retirement community. They allow traffic too close to the building--an old building built in 1980 that has paper-thin walls and was constructed when building codes were lax in the state of Florida. Additionally, they use golf carts that produce excessive noise, reminiscent of those found in third-world countries. Furthermore, they are short-staffed and have a high turnover rate. Residents complain about the lack of activities and things to do. Considering the asking price of $100,000 to get in and the monthly fees ranging from $3,000 to $6,000, one wonders if they are out of touch with reality. During the sales pitch, they appeared desperate for money. In an attempt to gain a clearer understanding, we checked the company's financials on their site and discovered that they are barely afloat--essentially insolvent. with huge debt, The future looks bleak as these properties will require significant repairs. It is crucial to exercise caution as investing in this community may result in the loss of your money.

As a professional caregiver who worked inside this facility accompanying a memory care resident, I…read morewant to share what families should know before placing a loved one here. This facility is expertly presented. The marketing is polished, the awards are visible, the tours are warm. What I witnessed working inside tells a different story. Staff yelled at residents, the people in their care. This was not an isolated incident. I also observed a resident being kept isolated in her room, apparently because staff did not want to manage her. When she told me she was hungry, I helped her into her wheelchair and brought her out myself. No one on staff had responded to her. On medication: I personally observed and reported improper medication administration to both the facility and to my agency. Families should ask specific, detailed questions about how medications are tracked and by whom. Here is what I think families most need to understand: the staff know when they are being watched. When families visit, the tone changes completely, the staff smiles and are exceptionally friendly. The moment they realize you are not a visitor, that you work there, that you live there, the warmth disappears. That gap between the performance and the reality is the most important thing I can tell you. At $3,600 to $6,895 a month, families deserve more than a facade. I share this not out of personal grievance, but because your loved one will be there when no one is visiting.

Update: While I live thousands of miles away and due to low income I cannot visit often, I have…read moreheard and regularly receive reports from family members who have been there more often. Artis Boca Raton is one of the best Memory Care Homes in the area, and I feel reassured and have some comfort, in knowing that my mother is in kind and competent hands. While I must stand by all I said in my earlier, fair review - which had favorable things to say about Artis Boca Raton - it is important to give an update as well. Caring for elder people with dementia is a vitally important and very difficult job. While I wish I could "see for myself" more often, I trust from what family members have told me, that my mother is safe, well cared for, and far more comfortable at Artis now. This means so much to family members, who by the cruel twist of fate cannot be there more often. My mother means the world to me, so I wished to thank Artis Boca Raton for taking such good care of her while I cannot.

Was invited for dinner and a couple of month's later a Sunday brunch. This place is very…read moreimpressive. The location on the Intercoastal is just fantastic. The facility has many amenities, a nice pool, gym, scheduled activities, classes... all the things you'd imagine at a top notch retirement community. Their 2 BR apartment was beautiful. The food is very good here. Dinner was a la carte from a nice menu, as you would find in a good restaurant. The Sunday Brunch is a buffet but has a few manned stations... omelets, meat carvings, bagel toasting... nicely done and excellent.

My mother made wonderful friends here and enjoyed Harbours Edge. Many residents have private aides…read moreto assist in their daily needs. Visitors may stay onsite, and stay in one of their rooms/apartments for a fee. The staff was top notch. I thank the many people who worked there. My mom also spent time in the Health Center, where she got excellent care.The dining room was festive and enjoyable. I found the food to be very good. The interiors were all redone and decorated beautifully. My only complaint is that the hallways dont have handrails. Some apartments are a long way from the elevators and residents may need to hold onto something for balance and mobility. Many have electric scooters and more have walkers to assist them. Personally, I wouldn't mind living there as well, when the time comes. I miss HE and the wonderful residents I too became friends with over the years.

My 83-year-old mother was transferred here following a bout of pneumonia. Overall, the experience…read morewas mixed. I understand that no facility is perfect, and some hiccups are to be expected, but a few issues made her stay more challenging than it needed to be. Unfortunately, her dentures were lost on the first night, which created a significant hardship. Without teeth, she was unable to eat most meals, and the puréed food provided was thick and honestly unappetizing. I ended up bringing her soup each evening so she could eat comfortably. What stood out most was the clear difference between what felt like an "A team" and a "B team." When V, Jennifer, and Mark were on duty, my mother was well cared for--knowledgeable, attentive, and personable. Other staff members seemed less experienced and less warm. The facility is clearly understaffed; while some aides were wonderful, others were not particularly kind. Cora was an absolute doll, but she had far too many patients and not enough support. Teri, the concierge, was truly five-star. Any issue we raised was addressed promptly and professionally. The rehab team--both PT and OT--were amazing and are the primary reason we chose this facility in the first place. They exceeded expectations. Areas for improvement include staffing levels, consistency of care, cleanliness, and food quality, which was mediocre overall. With more support and better oversight, this facility has the potential to be much better, especially given how strong some members of the team truly are.

I just wanna say beware do not even consider this place. We brought my mother-in-law here and…read morewithin three days she had a panic attack every single night. We have video and voice recordings of her, gasping for air. She can't breathe. Nobody's coming into the room to help her after she's pushed the button she's calling us for help.. It has been a nightmare. Then on the morning of the fourth day, we called to see how she was doing before we go up there and the nurse says she's fine. We get there and she's half dressed. Her oxygen is not in her nose. She's out of it and not speaking, crusted stuff on her eye and it's swollen.She's in a soiled diaper. This is absolutely unacceptable. Every time we call nobody answers at the nurses station.

Candy is a consummate professional that knows her trade very well. She is my trusted resource as a…read moreSenior Real Estate Specialist when I come across seniors who are in need of her services who no longer can live at home. She cares about her clients and is patient and knowledgeable. You will not be let down if you reach out to her! Thank you Candy!

Melissa was very perceptive. She pick up on the needs of our family members. She was kind…read more She never tried talking us into something that didn't fit our loved ones needs. Several of the places were beyond our means. Very quickly she recognized our needs. She did extensive research. Through her diligence and patience she found us the perfect place. Thank you Melissa