My 83-year-old mother was transferred here following a bout of pneumonia. Overall, the experience…read morewas mixed. I understand that no facility is perfect, and some hiccups are to be expected, but a few issues made her stay more challenging than it needed to be. Unfortunately, her dentures were lost on the first night, which created a significant hardship. Without teeth, she was unable to eat most meals, and the puréed food provided was thick and honestly unappetizing. I ended up bringing her soup each evening so she could eat comfortably. What stood out most was the clear difference between what felt like an "A team" and a "B team." When V, Jennifer, and Mark were on duty, my mother was well cared for--knowledgeable, attentive, and personable. Other staff members seemed less experienced and less warm. The facility is clearly understaffed; while some aides were wonderful, others were not particularly kind. Cora was an absolute doll, but she had far too many patients and not enough support. Teri, the concierge, was truly five-star. Any issue we raised was addressed promptly and professionally. The rehab team--both PT and OT--were amazing and are the primary reason we chose this facility in the first place. They exceeded expectations. Areas for improvement include staffing levels, consistency of care, cleanliness, and food quality, which was mediocre overall. With more support and better oversight, this facility has the potential to be much better, especially given how strong some members of the team truly are.

I just wanna say beware do not even consider this place. We brought my mother-in-law here and…read morewithin three days she had a panic attack every single night. We have video and voice recordings of her, gasping for air. She can't breathe. Nobody's coming into the room to help her after she's pushed the button she's calling us for help.. It has been a nightmare. Then on the morning of the fourth day, we called to see how she was doing before we go up there and the nurse says she's fine. We get there and she's half dressed. Her oxygen is not in her nose. She's out of it and not speaking, crusted stuff on her eye and it's swollen.She's in a soiled diaper. This is absolutely unacceptable. Every time we call nobody answers at the nurses station.

While the facility is beautiful I was very disappointed that when my husband was sent home via…read moretransport his glasses did NOT come home with him. They refused to help compensate us anything for his $800 glasses with prisms They insisted they were not there but he had them the day before I went for surgery. The transport searched her van and they were not there. Also after experiencing a rehab after my back surgery I realized that I had 3 hrs a day of PT and OT. ENCORE. Provided 5 days of 45 min sessions. This is NOT A REHAB. Might be great for skilled nursing or long term live in. Therefore if you are looking for a real rehab experience then Encore is not the place to go

I have a friend that was there for five days. He went for rehab but it was never started. I called…read moreto speak to him his last day there but there was no answer. I called the front desk and was told he was still a patient there. This was after four in the afternoon so I went to see him. When I went back to the patient area I was told by the staff director in that area he was sent back to the hospital that morning. It apparent that the right hand doesn't know what the left is doing. The place looks nice but it's a miserable place to be. Stay away.

Do not leave your dead dog here. Most of the staff here also works at the Boca Rehab. And when you…read moreknow.............you know. Hire some Americans who have a firm grasp of the English language!

Stepfather lived there for almost three years. He passed away sometime in the past month. My mom,…read morehis spouse, lives in another ALF right next door. She, still, has not been notified! Avante absolutely will NOT tell me when he died (date), where he died (Avante or a hospital), what happened to his body (they have prepaid cremation plans), or where his personal effects went (should have gone to his wife). Have no idea what the motivation is for keeping this information from his wife! I call Avante every day. Keep getting directed to Ext 21055. No one has ever answered the phone or returned my calls! Filed an AHCA complaint!

1-Star Review: Very Disorganized and Wasted My Time Hi my…read morename is John Cacciatore I recently went to Gloria Drummond Physical Therapy for an evaluation after my knee surgery, and unfortunately my experience was extremely disappointing. I was evaluated by a physical therapist named Jorden, who told me I needed therapy three days a week for the next six weeks. She even chose the days and times for me -- Monday, Wednesday, and Friday at 8:00 AM -- and walked me to the front desk to have the appointments scheduled. The problem was that no one was at the desk, so she said she would hand the paperwork in and told me to call later to finalize the dates. When I called that afternoon, I was shocked to find out that they only had one single appointment available -- Friday at 11:00 AM -- completely different from what was planned. They had nothing available the following week except for one Wednesday. The scheduling staff kept contradicting themselves, first telling me they must follow the physical therapist's order of "three times a week," yet they could only schedule one appointment. Then they said they could only give me "whatever availability the therapist has each week," which still didn't match what had been arranged. This entire situation wasted my time, delayed my therapy, and put my recovery at risk. When you're recovering from surgery, every day matters -- and this level of disorganization is unacceptable. I'm very frustrated and want others to be aware: be careful choosing this place, because the lack of communication and scheduling problems may absolutely set you back. I normally don't leave negative reviews, but my experience at Gloria Drummond Physical Therapy was extremely disappointing and needs to be shared. After trusting them with my post-surgical recovery, I was met with poor communication, lack of professionalism, and inadequate care. The staff showed very little urgency or concern for my condition, and instead of receiving focused therapy, I often felt ignored and brushed off. What should have been a supportive and therapeutic environment felt rushed and careless. Their lack of proper guidance, follow-up, and treatment consistency made my recovery more frustrating than it needed to be. Patients deserve to feel safe, heard, and properly cared for--especially after surgery--and unfortunately this facility did not provide that. I hope management takes these issues seriously so others don't go through the same experience.

Yelp! Suggests that we focus our review around type of care, care quality and office…read more Well, this is the physical rehabilitation institute of Boca Raton Regional Hospital. It is a facility which offers rehab therapy in several areas. Tradional physical and occupational therapy which focuses on orthopedics. Cardiac rehabilitation therapy. Diabetes education courses. A sophisticated wound therapy center which includes state of the art medical equipment, and a fascinating section focusing on neurological related therapy mostly for lost stroke patients. It also includes aquatics therapy with a pool and well quality therapists. I have benefited from therapy over an 18 year period. Most of my therapy has been PT, focusing on the cervical and lumbar spine areas, and some OT for a hand injury and several classes in diabetes management. I also benefited greatly when I had aquatic therapy. It was amazing to experience benefits to a long standing arthritic knee m. The physical plant has improved dramatically over the past 28 years. Due to a significant lead contribution from the Elaine J Wold Family Foundation the original "Davis Center" was transformed into the current rehab institution. The facility is large. Spacious. Well lit with a lot of natural light from skylights. High ceilings. Numerous private therapy areas. State of the art equipment which is well maintained, sanitized after each use. And most importantly, the institute is exceedingly well staffed, not just the number of therapists, but the type of training that they have had, and their level of expertise. It is impressive. I read one review where the reviewer focused on the length (number of minutes) of each session and how billing is done. Frankly, i concluded that this reviewer was either delusional of just an angry individual as what they wrote could not be tied back to reality. Therapy sessions vary from 30, 45, and 60 minute sessions. Thus, no one is "cheated" if their session is 30 minutes vs 60 minutes. It is simply a scheduling issue. And often the type of therapy determines the length of the session. And as to billing and misleading tactics, I find this difficult to accept. As part of the process of setting up treatment, insurance coverage is verified. And as a potential patient, you're informed what your "out of pocket" will be. There are no surprises. If you're surprised it likely represents your own confusion and not BRRH deception. This is an outstanding rehab facility. Well maintained. Immaculate. Spacious. Well managed. Good luck with your therapy!

I can only review the aesthetics! It's a beautiful place ! State of the art. Bright and lively. Big…read morespaces. Card rooms. Steak house. informal restaurant. Went to a meeting there and everyone was super friendly. The CEO is fabulous! Will always have a smile! The gate must have your name to get through so that's good! You can always get a tour here, which is fantastic, so I recommend that! It's a great place.

My mother was in memory care for approximately 1.5 years. The facility is kept very clean and the…read morestaff is friendly caring and very kind. My mom died there recently and the love ,compassion and respect the staff showed mom and the entire family was beyond belief. This facility is second to none. Best decision we made.

Excellent-therapist team helped me tremendously. If you want to get well I highly recommend this…read moreplace. I went in 2018. A variety of addictions and issues can be addressed. Emotionally it was the most difficult and uncomfortable experience but it started me on my path to recovery and sobriety. Not easy, worth it.

The most wonderful place to recover from codependency…read more Father Bill is sadly missed by our family. He baptized me and married me as well as mentoring my career as an addiction counselor. This is magic Mountain.

Zero stars. Boca Circle is a terrible place. Awful lying rude people will no class or skill. Filthy…read morerooms and bathrooms. The worst care that can't even be called care. Like many of these places, the lobby and front halls have been renovated to look nice, but once you're in a room, forget it. Patients are very neglected. Nurses each have over 30 patients. They do not clean them, change them, check on them, change their positions in the beds. The kitchen gets it all dangerously wrong. I've taken photographs and will be reporting them. Stay far away from this place. It's literally a nightmare.

This facility literally killed my aunt and didn't even call us when she had to be transferred to…read morethe hospital before passing. My family and I also noticed some of her personal items/valuables conveniently being missing when we were packing her things

If you need help STAY AWAY FROM THIS DUMP! I was bullied and…read morethreatened by the "therapist" Raechel G, by the infantile "case manager" Nicole Blackburn and especially by the exec director Sam Shelton. I came voluntarily and had a lot of resistance from the staff to stay even though I was super uncomfortable , grossed out by the facilities and in fear for my safety. Techs are super rude and untrained, very unprofessional. I finally was able to make it out after being severely traumatized. ZERO STARS. Beware

I would give this place zero stars if I could, but it is not an option. Please think very carefully…read morebefore sending a loved one here. We admitted my brother to Banyan Treatment Centers for mental health issues, compounded by intense grief after losing his 8-year-old son. He was flown in from out of state, and the facility was fully aware that he had no local support system. We also made it clear in advance that he had recently undergone mouth surgery and would require smoothies or soft foods -- which we were assured would be accommodated. Due to flight delays, he arrived in the evening extremely hungry, only to be told that the only available food was cereal. During the admissions process, they attempted to have him sign paperwork authorizing methadone -- despite being there strictly for mental health treatment, not substance abuse. He later expressed that it felt as though no one actually understood why he had been admitted. The following morning (Sunday), he woke around 9 a.m. and was told he had missed breakfast. When he explained how hungry he was, he says he was treated as an inconvenience rather than a patient in need. No alternative food was offered. Later that day he was feel upset and light headed. This led to a panic attack -- something that had been clearly disclosed during intake. In a distressed and disoriented state, he stepped outside and accidentally locked himself out. When he realized he couldn't get back in, his panic escalated. He was crying and pulling at the door in distress. Rather than attempting to de-escalate the situation, staff called the police and removed him from the program, citing property damage. My brother has no history of violence. The responding officers themselves indicated he was not a threat and appeared confused about why they had been called. When his belongings were returned, his phone was dead. He was told he had 15 minutes to charge it and leave the property or face trespassing charges. This was a vulnerable individual, from out of state, with no support system -- effectively being put out onto the street. Before leaving, he briefly spoke with a director who appeared understanding and said she would ensure he received food and follow up with him. That never happened. To make matters worse, once he reached a safe place, he discovered that several critical medical items had not been returned -- including his heart medication for a congenital condition. The facility later claimed he refused treatment during the roughly 20 hours he was there. However, when we requested his medical records, we were initially told there was virtually no documentation -- aside from a $5,300 bill. Days later, we received minimal and incomplete notes that did not support that claim. We were transparent about his mental health needs from the very beginning. There should have been no surprises. He was sent there for help -- yet, incredibly, he never saw a doctor during his stay. Communication was also a major issue. Before admission, calls were returned immediately. After admission, it became nearly impossible to reach anyone -- even in the midst of this crisis. I have been trying to contact the director for weeks, and my calls have gone unanswered. This experience was deeply upsetting. In our view, the facility failed to provide appropriate care, compassion, or basic support to a vulnerable patient in crisis. For context, my brother entered a different treatment program six days later and is now doing very well. He has repeatedly shared how drastically different -- and better -- his current care experience has been. Please proceed with caution.

My boyfriend has 15 months clean since he left this place . They do a good job of keeping the…read moregenders away from each other that leads to problems him and I have had in past. FAR should recognize them for the results

The recovery community, in South Florida could learn a thing or two from the dedication this place…read moregives to their patients. From detox to Iop, they're dedicated staff give there all into helping the community overcome their addiction.

I also shared a review that was deleted and I won't be silent about it. Many reviews I saw a year…read moreago were also deleted so don't let it fool you Went here when I was 13 years old and they took our clothes and made us wear pink scrubs and earn our clothes. Facility was left unlocked to test patients and see if they'd escape, but some did and got into some situations on the streets because it's a bunch of fast food places and stuff. They'd still get into trouble for trying to escape even if they went batshit crazy We got in trouble for things simple as not eating just because we were upset and had to write real long essays. Staff were alright, some were kind of assholes though and one of the therapists had a DUI charge if you look at the Reddit post someone made about this place. HIPPA laws were violated not gonna lie, for some reason whenever someone went a level down in residential they had other kids vote. Why's this an issue? Because I knew my shit five days in and they were jealous because they don't handle their problems on their own. One of my friends was forced to share their r*pe story to I don't know, maybe around 40 kids in the room?? They didn't want to which their privacy shouldn't be violated like that in the first place and they broke down crying. The computer lab smelled like cigarettes and we weren't allowed to contact our parents if we got in trouble. Apparently it was only once a week under supervision so my dad even made a code sentence to say if I needed help because we had a bad feeling about this place. Now, I only stayed for six days because I emailed my teacher through the school site to contact my mom and tell her I needed help. Got banned from the computers that day but I have no regrets because if I hadn't done that I don't know the shit I could've endured. I had six bakeracts before that and witnessed some pretty wild situations at a young age because I was under a prescription cascade by my old doctor and had side effects so I'd hurt myself. Never had ill intentions towards anyone and hated altercations especially because I'm bad at social interaction. But this place? There were fights often, kids kissing each other and talking about how many people they've fucked, if your roommate was pissed at you you weren't allowed to sleep on the floor outside your room but if you cut yourself then you had to so I kinda did that- Not a proud moment but I didn't wanna piss him off more because I felt bad for calling his music taste ass Anyways, you were also cooked if you didn't have friends because of the weird voting system Dr. Moron GolfBallHeadWithGlasses made up. Mornings were weird af, the guy went "Good morning everyone " and we had to say in unison "Good morning Doctor Moran!" Like it was some sorta kids show and then the next minute it's forcing people to share their deepest traumas even if they don't wanna Outside time sucked, they made us give them our shoes which by the way I never got my shoes back from that place, those were some pretty good Nikes Dosages were tampered with though and parents weren't told. Also a lot of the reviews I saw on here about a year ago were deleted so I know they're trying to silence us. Well guess what? Not gonna let that happen! Water tasted like metal, fridge was broken and the milk had ice chunks in it, food tasted nasty, and they didn't really care for people's needs. And the strip searches are weird but I don't really blame them for that, staff probably didn't want to do that either Also even if you're not a drug addict, if you don't attend an AA meeting you'll get in trouble for not listening about the dangers of doing drugs even if you know not to anyways Also for the past year or so the location keeps saying "closed", "permanently closed", "open", "temporarily closed" ??????? Pick a side!‍ Might be good for kids who are recovering from addictions but even then it's just a really bizarre place, wouldn't recommend it but you do you if you want.

Very very high pressure on the moola end. They try and sell you every service they have by telling…read moreyou your health shits!