Rhetorical question: "What businesses have the worst customer service?" The answer is banks--and in…read morethis case, Citizens Bank, Stop and Shop plaza Somerset MA. I am a Citizen's bank customer and needed some paperwork notarized. The answer from the Notary today, 1/6/2025 was: "come back, I have an appointment available later in the afternoon". How convenient is that when I come in at 11:00 a.m.!? Answer: I can't print the answer I was thinking here!

This is a review of the customer service department for credit cards, Run don't walk away from this…read morebank. RUDE DISRESPECTFUL and improperly accused me of a returned payment when they failed to code the account properly. I have an impeccable pay history and all they do is quote policy. They have a lot to learn about service.

If you are a first time home buyer looking for a mortgage like my husband and I were a few months…read moreago, I cannot recommend the folks at Somerset Federal Credit Union enough. I just came back from making my first mortgage payment today and I decided it was about time I share how wonderful this establishment is with everyone on Yelp. That's right- after leaving the place where I just left a good chunk of my monthly earnings I had to go on the Internet RIGHT AWAY to tell everyone else how great they are. Lenoard Machado was our loan officer and he was a dream to work with. Funny, kind, and a very, very wise about the ins and outs of the mortgage game, Lenny guided us down the path to home-ownership. Len saved us time, money and a whole lot of hassle while working with us and if you are in a position to request a loan officer while working with Somerset Credit Union you should definitely talk to Len. SFCU also has a generous $500 cash back at signing policy which they'll use to shave down the end closing costs a bit. SouthCoast residents take note, SFCU is the real deal and worth traveling to their single location in Somerset to work with.

I asked the teller to make a simple deposit to my account and she turned it into whole fiasco. The…read moreteller not only screwed up my transaction but was nasty to me as well.

I noticed when you call near 12pm break time ,even if its12:45pm they never answer the phone cause…read moreits to close to lunch I guess!!! Lazy people!!! Do your job !!!you have 15 minutes to lunch ,answer the phone!!! THIS HAPPENS ALL THE TIME!!! I wouldn't be calling if you people didn't screw up!!

I have been a member of this credit union for years. I recently opened a Certificate of Deposit…read moreaccount and was told that I would be notified prior to its expiration date. I never received any notification. Today, I went into the South Main Street branch to inquire about it and was informed that it had automatically been renewed twice. I told the representative that I was never notified about its expiration and renewal, and that I needed to withdraw some of the funds to pay for a previous obligation. She told me that she would inquire as to whether they would waive the penalty fee. She later called to tell me that they would not waive the penalty fee. I withdrew all funds and closed my accounts. I was charged over $400 as the penalty fee. I will never again use nor will I recommend this credit union to anyone.

Every time I come to this branch there are at least 10 people in line and just 1 teller. Management…read moreneeds to get labor figured out. Not a happy customer.

All I needed was a notary stamp...ridiculous wait time. If they didn't have a good app and…read moreconvenient ATMs, I would absolutely leave Bank of America. This happens every time I need a human.

I love Rockland Trust in Somerset. Great rates and easy…read morefriendly banking. Liz always remembers my name and is friendly and helpful. I would never bank anywhere else!

I just recently switched my business and personal accounts over to Rockland Trust, and I am WICKED…read morehappy I did so. The staff at this branch are all awesome, they recognize me and remember my name, they make small talk and in general make me feel welcome every time I step in the door. This is a rare thing these days.

Im not happy with bank 5 in Bristol or fallriver .on nov 3rd i went to the Bristol branch reported…read moremy debit card stolen .they ordered me a card in the mail .its nov 18 still no card .i call fallriver the lady said that the Bristol manager should have issued me an emergency card .i called Bristol last week she gave me the run around and said is get it wed which was yesterday still no card i cant even get access to my money i work late every day and the bank closes early .i tried calling fallriver today the lady said i was harrasing her wth i want my money. I havent had acess to my money since nov 3rd i told her check my account .they dont care about customer.i called Bristol the manager was too busy in a meeting i guess we as customers aren important.i. used to bank in swansea nice people .ive had babl 5 for 4 years ive been a good customer.but i guess we mean shit you banl 5

Greatest bank I have ever been too. They are always smiling and a joy to be around. They also go…read moreabove and beyond to help there customers. I live on fall river but drive to this bank in Swansea cause its worth it. Thank you all for being so amazing!!

Clean and efficient location. I come here a couple times a week and always have a good experience…read more Their staff is friendly and knowledgeable - it's truly a pleasure doing business with them!

From the owner: Mechanics Cooperative Bank offers a wide variety of personal and business deposit and loan…read moreproducts. As a Massachusetts co-operative bank, 100% of customers' deposits are always fully insured. Established in 1877, Mechanics Cooperative Bank is Massachusetts' second-oldest co-operative bank with nine conveniently located branches in Bridgewater, Taunton, North Dighton, Somerset, Swansea, Fall River, Westport and New Bedford. Member FDIC. Member DIF. Equal Housing Lender.

I only wish I could give a zero rating. Ripoff/scam artists like no others. I've lived all over…read morethe country and done business with dozens of banks over the years. The Somerset Webster branch has the absolute WORST customer service anywhere. Long teller lines, unfriendly staff, and aggressive salespeople who brought my elderly mother to tears by their relentless bullying of her to lock up her money for much longer than she wanted. Watch out for Melissa, who will tell you that you need specific documentation and then tell you it's not sufficient when you bring in exactly what she requested.....not once but TWICE.

The workers at this bank are always super nice ! They are never pushy in sales but eager to help…read morewith any issue you have either over the phone or in person. The manager Nina is outstanding !

Great Experience with the Mechanics Team !! Great Banking…read more!! Always willing to help out with making my experience easy to bank with them

From the owner: Mechanics Cooperative Bank offers a wide variety of personal and business deposit and loan…read moreproducts. As a Massachusetts co-operative bank, 100% of customers' deposits are always fully insured. Established in 1877, Mechanics Cooperative Bank is Massachusetts' second-oldest co-operative bank with nine conveniently located branches in Bridgewater, Taunton, North Dighton, Somerset, Swansea, Fall River, Westport and New Bedford. Member FDIC. Member DIF. Equal Housing Lender.