Can I give them a zero? Waited an hour for a "reservation" only to drive away in own car so didn't…read moremiss appointment.!

We reserved a car over a month ago. Then we confirmed our reservation the night before. Thirty…read moreminutes before it's time to pick up the car, we get a phone call saying there were no cars available. No one attempted to problem-solve and we were left stranded. While I try to post on Yelp when I have something positive to say, this was one of the worst customer service experiences I've experienced and others should avoid this business.

6 months ago I made a reservation for a van in St. peters. Upon calling, 2 days before the…read morereservation, I was informed that they did not have a van and would give us a 7 passenger suv. NOT what we wanted at all. When I asked if they could transfer one from O'fallon location, they said they would try to get one but they had another reservation for a van the day before (thus unlikely). The representative acted like it was an imposition to request that he check around for one and I wasn't sure he would do it. I called O'fallon and spoke with a very friendly lady representative who gladly rented their van and cancelled the St. Peters reservation since it was over 24 hours in advance. Kudo's to O'fallon!

I was in an accident in late December 2018. The insurance company of the man that hit me chose…read moreHertz for my rental car agency while my car was being fixed. And I'm glad they did! I was treated in a timely fashion, went through a brief contract process and was on my way in a clean car in no time at all.

These jerks over charged me by $323. Be careful and do not worry about filling the gas tank. They…read morewill still charge you. JERKS!

I can't thank Amanda at the St. PETERS location . Our car was totaled and we had to extend our…read morerental a couple times and she honored our rate from Expedia each week. She helped calm a bad situation with her professionalism. I suggest dealing directly with the location and not overseas customer service. Sincerely, Donna

If you rent a vehicle from this location make sure you get a receipt. Twice I have returned…read morevehicles to this location snd the vehicles were not logged in.

I have rented a car from this location several times. I have always been satisfied with my customer…read moreservice and the cars they have given me.

6 months ago I made a reservation for a van in St. peters. Upon calling, 2 days before the…read morereservation, I was informed that they did not have a van and would give us a 7 passenger suv. NOT what we wanted at all. When I asked if they could transfer one from O'fallon location, they said they would try to get one but they had another reservation for a van the day before (thus unlikely). I called O'fallon and spoke with a very friendly lady representative who gladly rented their van and cancelled the St. Peters reservation since it was over 24 hours in advance. Kudo's to O'fallon!

I called them before going to pick my car. They didn't even talked properly later i went to pick my…read morecar and they are very arrogant and the lady is very rude to the customers and not even looking at the names to give the car and giving the wrong car and very frustrated to her behaviour.

TANNER is the goat!!!! I got a not so good car from the airport. They sent me to Tanners location…read moreand he made sure I had the best experience! SUPER HAPPY CUSTOMER HERE I had no idea that location was even there but I'm glad I know now! THANKS TANNER!!!!! If you go... ASK FOR TANNER!!

On June 11, I took my car to Caliber Collosion. A young, enthusiastic gentleman came and got me in…read morea brand new Chrysler Van. Thought wow this is great. Then I was told I had to bring the van they gave me back on Friday. I waited and waited for them to call. Finally around four o'clock I called them. You were next on the list to call (ya). Brought the van back and they tried to give me a car that reeked fo Marijuana!!! I said No Way. Then she brought me a 2024 Toyota. Looked like it already went through hell. Got in, drove home. First thing I had to do was wash the windows I could not see out of. Then the washer fluid was empty. Put some in. Stains all over the seats so I put a towel down. This is the worst experience with a rental car company I have ever had. Definitely will not recommend Enterprise Dissatisfied customer in OFallon. MO

Absolutely worst customer service experience I've had. First I had a full size pick up paid for and…read morethey try to pass off a midsize pick up to me and said that all they had and too bad. I kept saying no I paid for a full size. Suddenly a full size pick up shows up, with dirty socks in the trunk, and on the way home the low tire pressure comes on. So I go back and ask for a new truck and they give me my third truck. I go to check it out and the back left taillight is shattered. I go in again to have them get me another truck. The lady said that's all they have. I'm like okay can you call me another store then? She said no I already did. No she didn't I was outside for less an a minute. Also how would she know to call another store for me before I even saw the truck. I ask again can you please call another store? So she did and put it on speaker. After three rings she ends the call and says "no answer." This truck rental is for my wedding in another state that I leave for the same day as the rental pick up. So after them not having any other trucks. And after the third truck and the guy saying "it's fine the tail light still works." I said "No, I'm not driving a truck states over with a busted taillight and not get a ticket on the way." With no other options I take the second truck again and ask the male to come check to make sure the tire is okay. He did not and told ME to go take it to Firestone. And if there's first storms all over and they can just bill budget. That shouldn't be my responsibility to get their vehicle checked and fixed on my time. Firestone being busy said it might be a slow leak, which it was. Also never got a receipt because they already processed the third truck. She just wrote the truck number for the second truck on the third truck paperwork and kept it. So each day for my 9 day rental every morning I had to fill my tire up because it deflated over night. On the way home the back tail light went out and low on wiper fluid popped up. Never again will I ever go to O'Fallon budget and use Budget rentals.

Do not rent here!!!!! Husband and wife that use language barrier to pretend they don't understand…read morehow they screw you over. Jacked up my price and increased my days with car over 1 hour. DO NOT RENT HERE!!!! Go to Enterprise. Thought I was saving $40, cost $80 more once I got hit with undisclosed increases and fees. Frequent renter all over the country. Never experienced such bad customer service. These people are there to screw you over.

We were on a Lake Tahoe ski trip and rented a car from Hertz. Picking up the car took a little…read morelonger than I expected because the represenative was really trying to sell me on taking the insurance and prepaid gas even though I told them I didn't want it. When we got to the Reno airport, the car that we were given was different that the one that I reserved. I was concerned at first but the car was great and it all worked out well. When I dropped it off, there wasn't any direction on what to do with the keys. But after a short wait an attendent came up and took care of everything. Everything worked out well.

Thank you to Kenny at Hertz Rental at the St. Peter's location. His customer service skills are…read moreexcellent and we appreciate his professionalism. Thank you for taking care of us. Karla Ockerhausen G. Ketterman 08/29/2018