Today Jan-5-2026 I went to Optical Outlet at, 140 E 13Th,…read moreSaint Cloud, FL 34772 I got that at 5:55 and the doors were already locked so who knows what time they actually lock them. I knocked on the window and told the two girls I'm just there to pick up glasses, I lost my glasses and I can't see without them it was kind of an emergency. They pointed to there watch and told me the time, I said I still have a few minutes and I just need to pick them up it's very important and they said, we can't help you. I think the owner should play back the video and see what time they really closed those doors. These two girls could have handled the situation a lot more professionally but all they wanted to do is go home. It's not like they have a hard job they sit in the chair all day. I will also be leaving a complaint on the BBB website and Yelp

I lost my glasses one night and given an appointment the next day to be seen. Nicole was the one…read morewho helped me at the eye dr and was very helpful with picking glasses that looked best on me but didnt break the bank and nonetheless very thorough in explaining my benefits. I was pleased with her services where I then returned with my young daughter who Nicole also helped and made her feel comfortable as she fears anything doctor related. Thank you Nicole again for everything!

Jack Mazlin sold his practice to Insight Eyecare and Optical. The new optometrist's name is Carl…read moreRitch, O.D. I have been a patient/customer of this office for more than 10 years. I recently had an eye exam and purchased glasses from them. I asked the office to provide me with a copy of my prescription. They provided the prescription, but did not include my Pupillary Distance. I cannot purchase eye glasses from another business without this information. I spoke with the manager, Brianna, who stated that for liability reasons Insight Eyecare and Optical could not provide me this information. However, if I paid $30.00 the liability would magically disappear. She obviously not aware of the Federal Trade commission's Eye Glass Rule. https://www.ftc.gov/business-guidance/resources/complying-eyeglass-rule

So happy are my husband and I. Our glasses are perfect, the assortment of frames was beautiful even…read morethough the shop is small. Every time we come back, Dr Mazlan remembers me and my personal needs. This is a great family owned business. Please give him a try. He's very fast when he determines your prescription but he nails it every time. His staff is wonderfully knowledgeable, courteous and sweet. My contacts came in about one day and the glasses in about three days although they said they would probably take a week. This is the place to go! He's in the Aldi mall just east of Walmart. Saint Cloud....we need to support our family owned businesses and every time we go for glasses we are made to feel like family!

THE WORST. I…read morereached out to this company months ago to schedule an appointment, and the first thing I did, as I always do, was confirm that they accepted my insurance. I provided all the requested info, including my insurance details and was told everything was good to go. My appointment was booked, no issues. Fast forward to today. I had to reschedule my appointment due to medical reasons, which I did, and it was confirmed. I received reminder calls and texts to make sure I was ready for the appointment. Now, less than 24 hours before my appointment, I get a call saying they don't accept my insurance and it's "out of network." Are you kidding me? They had all my insurance info for months and sat on it, knowing full well they didn't accept it. Not once did they mention this until the very last minute, completely wasting my time. The worst part? ZERO empathy. The staff was cold, disinterested, and didn't care one bit about the inconvenience they caused. I was even told that this is just how they do things, this is normal for them. Absolutely unprofessional and completely unacceptable. I would never recommend this company to anyone.

Experience starts out good. Doctor was very nice. Then you wait a month for your glasses only to…read moreget foggy lenses and the wrong frames. They do not answer their phone, call you back when you leave a message and then when you get there they have it marked they called you 23 days ago and left a vm, which never happened. No apologies, the staff is friendly but they could really careless about customer service or conversation of any kind. I wouldn't use them again, and I wouldn't recommend.

My second time here. 03/16/2024…read more This place has changed. Eye doctor is one of the best (Drove 40min to this Location, because of the eye doctor and the manager. Both of these men were great), . But customer service was not great anymore. I think it's because they are overbooked and crowded. Arrived at 1043am, seen by the doctor around 11:02, done by 11:14, seen by the optician (Ariana) by 12:08 noon, left around 12:13noon. No glasses ordered, just eye exam. No dilation, no special exam. It was more than an hour. 1:30 to be exact. Eye exam was less than 15min. But waiting time, especially checking out was almost an hour. Just a heads up for future customers. Note: you have to set aside more than two hours if ordering glasses here. And two weeks to process.

Actual doctor was fantastic - this review is of the glasses store…read more Overpriced and don't listen. I asked for two pair of glasses (1 far, 1 progressive) in the same frame with the same features, all top of the line (lightest lenses, darkest transition tint, etc.). I said this about four times over the lengthy process of them getting the order typed into their computer. I was quoted a total of $600. I was not given an itemized receipt or invoice. Then when I picked up the glasses, I was told that was for just the one pair. I suppose I should have confirmed a fifth time that it was two pair or asked for an itemized invoice, but after waiting so long I was in a hurry. I will not return and will just get an Rx and buy the glasses online next time.

Even though I've lived out of state for a while now, this is still the eye doctor I go back to when…read moreI'm home. I came in recently expecting a simple prescription update, but it turned out things were a bit more complicated. The team was great--clear, patient, and helpful as I got a stronger glasses prescription and started contacts for the first time. I've also had a medical emergency during an eye exam in the past, so I tend to be a little uneasy in these settings. They were completely understanding about that and made sure the whole appointment moved at a pace I was comfortable with. Even now, weeks later and back out of state, they've stayed responsive and easy to reach whenever I've had questions. It's been a huge help and really reassuring to know I can still count on them, even from afar.

Our daughter has had new glasses for a little over a week. We didn't purchase them here, but she…read morecame home with one of the arms "mysteriously" falling off (more like she was curious and wanted to tinker with them). I dropped in to ask if they would be able to help repair them at cost. They happily took them and fixed them at no cost. Over and beyond my expectations. Thank you so much for your kindness!

Right away they charge you. The wait is long and then they…read moreput you in another room for more wait. Doctor is professional but service terrible and then they send you a bill again to your address. Billing department refuses to bill my insurance thru Vision Plan and sends to my medical plan instead. Leaving me with a balance to owe them. $200. Terrible. Not recommended. Beware. Needs new staff not even a smile on their face. Maybe they dont get paid.

If there was a minus 5 stars review, I would give them just that. Customer service is terrible, no…read moreprofessionalism, very rude and imposible to get a hold of anyone by phone. And now Ally (the optometrist) makes it even worse. After my annual checkup, I needed eyeglasses ( for the first time ). She didn't even take the time to make sure they were right for me and now can't wear them and I have to wait another year to go to another place for my checkup. Terrible place. Don't waste your time. You deserve better.

Service was actually better than I expected, was seen by Dr. THOMAS CHWE he was not only…read moreprofessional but very knowledgeable. Very thankful to see him today.

This was my old eye doctor and I had to go back to them because of a insurance problem.They were…read morewonderful.The front desk lady was kind and easy to understand and the eye doctor was kind and patient and easy to understand.The place was clean and the bathrooms were immaculate.