Thought twice about writing this review However customer…read moreservice after you pay for your goods hasn't been the best The undercharged me and kept calling about paying, fair enough Went back and paid.. Waited for my son's glasses for a month and didn't hear from them so I went over to check on progress, they had them in store, no one called me to inform me of that, then they said I still owed them what they had originally undercharged me, they hadn't updated that I had already paid Fair to say I wasn't happy, service wasn't the best And it's the second time that I had to wait a long time for a pair glasses, the other time my son was without his only pair for a while too Will be shopping elsewhere from now on

What a great experience. Very attentive, and professional. The entire family visit was handled…read moreefficiently. This location will be my eye care provider from here on out. Thanks

Great help and thorough explanations. Everyone was kind and helpful. I had an annual exam, new…read moreglasses and contacts. They even texted me updates on the status of my orders.

Great service. High end products.., I am a return customer…read moreand so far am happy with the two glasses I ordered. I had trouble understanding the billing and insurance coverage part of the purchase. You may want to get that locked down better than I did... lol Everyone is friendly and professional here....

The staff from the receptionist to the doctor through the people who handle the glasses, especially…read moreJosie they were fantastic. He even helped me out filling the form that I needed to fill because I had a stroke last year and sometimes when I'm reading something, it's not what I'm reading so he helped me with that. She was very kind. I can't say enough about that place when I first went there, I really liked it and when I had to get another check up, I wanna write back there because they are really wonderful and they really care. They helped me out with what I needed. I got a pair of beautiful glasses. I can't say it enough about this place. I will recommend this to anybody to ask me about an eye place. They are a fantastic group and I will continue going there. Thank you.

would strongly recommend avoiding this optical shop. From the moment I walked in, the place felt…read moreunclean -- dusty surfaces, smudged counters, and an overall stale smell that immediately made me uncomfortable. This is not what you expect from a business dealing with eye care and medical equipment. The staff was unprofessional and dismissive. Questions about pricing and services were met with attitude instead of clear explanations. I felt rushed, talked over, and treated like an inconvenience rather than a paying customer. Transparency was completely lacking -- prices were unclear until the very end, and even then they were explained poorly. Management was especially disappointing. Instead of addressing concerns calmly, they became defensive and confrontational. Any attempt to ask for clarification turned into an uncomfortable interaction rather than a helpful conversation. Customer service here is clearly not a priority. Between the cleanliness issues, the confusing pricing, and the rude behavior, this was one of the worst experiences I've had at an optical store. There are plenty of other places that are cleaner, more professional, and actually respect their customers. I won't be returning.

Had an amazing experience, they take their time with you and talk you through the whole process…read more 10/10 recommend .

I am so thrilled that I found Innovation Eye Care and Dr. Hanley! We met at a local event and she…read morehad a great down to earth vibe. I have had a hard time finding the right office for me, and this is it! The office is fun, quirky, unique and clean. The glasses offerings are small producers and artists - like nothing you can get elsewhere. I was so tired of paying obscene amounts of money way for something like everyone else has. Now, I can show my personality and receive lots of compliments! Dr. Hanley took ample time with me, and I even came in for further adjustments to perfect my prescription. We solved the mystery of why I was having such a hard time with lights (even with an astigmatism correction). She is so kind, calm and patient. This is the personalized and concierge experience I was looking for. Everything is personalized - from the time to walk in the door to when you leave. From the music to little special perks when you pick up your glasses and everything in between, including a relaxation room! They have thought of everything. You are their priority and never rushed out the door. You feel like a family friend. It's truly a gem of a place! Note - there is road construction right now, so it's a bit challenging to get out onto Boggy Creek. Try to avoid busy times or you may not be able to get back onto Boggy Creek towards Narcoossee very easily.

I have been going to Eyedeal Vision since I was 10 years old, and I am now 31 years old! That's 21…read moreyears! They were the first to approve contact lenses when all other doctor's were saying I was too young. Going into middle school and having to wear my prescription full-time, contact lenses was the option I was most comfortable with. And I'm so glad they took the time to make that happen! What I love about Eyedeal is that they're a family owned practice, and they really do make everyone who walks through those doors feel like family. I love that I walk in and always see the same faces. Any business with a high turnover rate is cause for concern. You don't see that at Eyedeal! And lastly, Dr. Bryan is as good as they come. Not only is he incredibly intelligent, but he's also probably one of the nicest guys that you'll ever meet! And who doesn't want those qualities in their eye doctor?!

Went in for the first time with my wife today and we had an incredible experience! Alisha and…read moreDr.Bryan took incredible care of us during our exams, very detailed, patient and informative. Richie, Jarixa and Jas helped us up front with checkout. Really got to know and welcomed us! Really great selection of glasses! Definitely won us over for life!

Dr. Sam runs the show at Premier Vision. Which is full service with friendly, professional and…read morehelpful staff. They do comprehensive eyeglass and contact lense exams and they have a great selection of frames and Eyewear. Plenty of parking and a texting service with questions answered during and after hours. Waiting area in back is for start of appointment and between exams. We ordered contact lenses, sunglasses and everyday glasses. Ready in about two weeks. Very satisfied.

Starting with Dr. Sam, Xiomara, Destiny and Mr.Tan they form an impressive team where my mother and…read moremyself( Luis Ramos) we were provided an excellent service. I really recommend this place if you are looking for excellent guest services and professionalism.

Recently moved to the area around the same time my contact lenses were about out. Was able to make…read morean appointment for the next week. The office was large and clean. Dr. coughlin was very friendly and personable. I was coming in during my son's naptime so really was needing to be in and out quickly which the office was able to get me on my way in about an hour for intake, exams, and purchasing lenses.

I've been a patient of Bay Hill Eye Care for about 25 years. My eye exams are always efficient,…read morethorough and frustration-free. The staff is friendly and well trained. Dr. Coughlin is personable and pragmatic. Bay Hill offers a wide selection of eyeglasses and I have never had any difficulty finding a pair I like. The opticians are quite helpful! All in all, I could not ask for more when looking for one stop shopping for eye care.

My second time here. 03/16/2024…read more This place has changed. Eye doctor is one of the best (Drove 40min to this Location, because of the eye doctor and the manager. Both of these men were great), . But customer service was not great anymore. I think it's because they are overbooked and crowded. Arrived at 1043am, seen by the doctor around 11:02, done by 11:14, seen by the optician (Ariana) by 12:08 noon, left around 12:13noon. No glasses ordered, just eye exam. No dilation, no special exam. It was more than an hour. 1:30 to be exact. Eye exam was less than 15min. But waiting time, especially checking out was almost an hour. Just a heads up for future customers. Note: you have to set aside more than two hours if ordering glasses here. And two weeks to process.

Actual doctor was fantastic - this review is of the glasses store…read more Overpriced and don't listen. I asked for two pair of glasses (1 far, 1 progressive) in the same frame with the same features, all top of the line (lightest lenses, darkest transition tint, etc.). I said this about four times over the lengthy process of them getting the order typed into their computer. I was quoted a total of $600. I was not given an itemized receipt or invoice. Then when I picked up the glasses, I was told that was for just the one pair. I suppose I should have confirmed a fifth time that it was two pair or asked for an itemized invoice, but after waiting so long I was in a hurry. I will not return and will just get an Rx and buy the glasses online next time.